Retail Store Operations: A Guide to Running Multiple Locations

The Retail Doctor

Do you have a solid retail store operations strategy? According to McKinsey’s Future of Retail Operations report, “Brick-and-mortar retail stores need to up their game.

Weis Markets Implements Fresh Grocery Platform to Enhance Store Operations

Retail TouchPoints

Weis Markets will streamline operations at its 198 stores through a partnership with Invafresh. The fresh grocery platform will assist with demand forecasting, in-store production planning, food traceability, recipe management and cut test management across all fresh departments.


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The pandemic forces Walmart and Macy's to shift store operations

Retail Dive

Uncertainty prevails in the new year as COVID-19 surges nationwide, leading some retailers to temporarily close locations or cut hours

Hudson's Bay to split its e-commerce, store operations

Retail Dive

The rupture follows similar maneuvers at HBC's other retailers, Saks Fifth Avenue and its off-price Saks Off 5th, and runs counter to retail trends

7-Eleven launches innovation challenge to simplify store operations and improve customer experience

Retail Times

a leading name in the convenience-retailing industry, is teaming up with retail and consumer investment and innovation firm True, to find innovative ways to simplify store operations for operators and store associates in the U.S. 7-Eleven, Inc.,

Nordstrom C-Level Appointments Centralize Responsibility for Customer and Store Operations Strategies

Retail TouchPoints

Nordstrom has promoted Ken Worzel to Chief Customer Officer and Jamie Nordstrom to the post of Chief Stores Officer, while Scott Meden, Chief Marketing Officer, and Geevy Thomas, President, prepare to retire.

Clearing the hurdles and maximizing value in current and future store operations

Retail Dive

To deliver a personalized customer experience, retailers need a modern and secure platform that is cloud and edge enabled

Top 7 KPIs Store Operators Need to Manage


Store operators are charged with creating a positive shopping experience, and there are a number of store key performance indicators (KPIs) that all operators need to use to judge their success. These KPIs apply to the vast majority of stores, from mid-sized to big box. Let’s get right into these KPIs that store operators need to collect data on in order to improve customer experience. . Front of Store Conditions .

3 Ways To Keep Your Store From Being Just A Warehouse

The Retail Doctor

When it comes to customer experience, many businesses have abandoned personal contact making their stores little more than a warehouse of products. Retail Sales Training store operations

6 Ways to connect your physical and digital store operations for better omnichannel experiences

Retail Pro

Announcements Customer Experience E Commerce Inventory Management Management and Operations Unified Commerce brick and mortar connected data ecommerce endless aisle loyalty programs omnichannel returns

Coop Switzerland: Zetes refreshes estate of over 23.500 handheld terminals for in-store operations

Retail Times

The estate comprises 10,000 Zebra PS20 personal shoppers for customers and 13,500 Datalogic Memor20 mobile computers for store employees. The aim was to replace the ageing device pool, previously supplied by Zetes, to ensure efficient, seamless operations within the stores.

COVID-19 Store Operations: Employee Health & Safety Q&A with the CDC

Retail Adventures

Reopening and operating your business during the pandemic can be confusing, and as we move forward, the guidelines seem to change daily. Employee health and safety top the list. The following are COVID-19 frequently asked questions posted by the CDC.

How To Leverage The Weather To Market Your Store And Grow Your Retail Holiday Sales

The Retail Doctor

Merchandising Retail Holiday Sales weather store operationsWe know how weather can affect retail sales, but what can we do about it?

How 7 Retailers Are Responding To Covid Five Months In

The Retail Doctor

Marketing store operations coronavirus coronavirus resourceWith the prospect of the pandemic continuing for the foreseeable future, many retailers are looking for clues to how other retailers respond to Covid.

Great Store Experiences Don’t Mean Making it Disneyland — Invest With Your Brand Ethos in Mind

Retail TouchPoints

The past two years have proven that the store is anything but dead. However, the role of the store is evolving, so retailers need to consider how they invest in modern experiential and omnichannel shops. Great, we’re going to use our stores as warehouses.

5 Tips For Battling COVID-19 Through Store Cleaning

The Retail Doctor

Ipsos, a global market research firm, recently used Mystery Shoppers to conduct in-store visits of 6,000 retailers across the U.S. cleaning store operations coronavirus coronavirus resource

Lowe’s Sells Canadian Business to Sycamore Partners for $400 Million

Retail TouchPoints

The business, which is based in Boucherville, Quebec, operates approximately 450 corporate and independent affiliate dealer stores under several different formats and banners, including RONA , Lowe’s Canada , Réno-Dépôt and Dick’s Lumber. Store Operations

Target Retrofits California Store to be 100% Solar Powered

Retail TouchPoints

store with multiple innovations designed to reduce emissions and achieve net zero energy usage as part of the retailer’s efforts to achieve its sustainability goals. Target will scale the refrigerant switch chainwide by 2040 to reduce its operations’ direct emissions by 20%. “We’ve

The New Realities Reshaping Store Design

Retail TouchPoints

News Briefs design:retail Featured Featured retail store operations Retail TouchPoints research store design

Lowe’s Expands DC-Based Delivery of Bulky Products to 8 More Regions

Retail TouchPoints

stores, to distribution center-based fulfillment of large items like riding mowers, grills and furniture. The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process.

Rite Aid in Delivery Deal with Grubhub; Uber Partnership Supports Delivery from 17,000 Neighborhood Stores

Retail TouchPoints

Deliveries from more than 2,000 Rite Aid stores in 16 states will be powered by the Grubhub Marketplace , making thousands of the retailer’s OTC, wellness products and snacks more accessible to consumers.

NRF: 166.3 Million People Expected to Shop on Thanksgiving Weekend, Setting New Record

Retail TouchPoints

Among those shoppers 67% plan to visit stores, up from 64% in 2021. Online search is the top source of gift inspiration, at 43% , followed by friends and family at 35% and within a store at 31%. Store Operations Black Friday Cyber Monday Holiday 2022 NRF prosper analytics Thanksgiving

How to Protect Against Rising Organized Retail Crime

Retail TouchPoints

The annual survey of retail loss prevention experts found that almost nine out of 10 participating retailers reported an increase in overall risk for their company, with fraud increasing both in-store and online. It’s not something any one store can do alone.

NJBIZ: American Dream Reaches Deal with Lenders for 4-Year Extension on Loan Repayment

Retail TouchPoints

The space puts an emphasis on experiences with features including an indoor ski slope, amusement park and water park, which could resonate with what shoppers look for when shopping physical stores. Store Operations american dream loans malls repayments triple five group

Trigo Raises $100 Million to Fuel Expansion of Cashier-Free Checkout Technology

Retail TouchPoints

enter new geographies and develop its store and inventory management software application suite, StoreOS. Trigo’s solution is designed to help supermarkets create a “digital twin” of the store using feeds from ceiling-mounted cameras and shelf sensors.

Target and Apple Triple Store-in-Store Relationship to 150 Locations

Retail TouchPoints

Target and Apple launched their partnership in February 2021 at an initial 17 stores , gradually expanding the number to 36 in 2021 and reaching 150 today. ” Store Operations apple disney fao schwarz Holiday 2022 partnerships Target ulta beauty

Sephora Adds On-Demand One-Hour Delivery Across North America

Retail TouchPoints

stores. Customers can use either the DoorDash app or website, and members of the Sephora Beauty Insider loyalty program can earn points for these purchases by linking their account on the DoorDash app’s Sephora store page.

Walgreens and CVS Agree to Pay $10 Billion in Opioid Settlements

Retail TouchPoints

Store Operations cvs health opioids pharmacy safety settlements Walgreens

Circle K Welcomes Cannabis Seller as Next-Door Neighbor Via Green Thumb Partnership

Retail TouchPoints

Cannabis retailer Green Thumb has partnered with Circle K to launch an initial 10 RISE Express medical dispensaries adjacent to Circle K stores in Florida. that will be operational by the end of 2022. Store Operations C-stores cannabis circle k green thumb partnerships

Bed Bath & Beyond Tech Chief Resigns as Retailer Deals with Data Breach

Retail TouchPoints

No specific reason was given, but the filing noted that Masood’s departure “was not the result of any disagreement with the Company on any matter relating to the Company’s operations, policies or practices or financial statements.”.

Sam’s Club Completes Chainwide Rollout of Inventory-Scanning Robots

Retail TouchPoints

Sam’s Club has completed the addition of inventory scanning capabilities to the fleet of robotic scrubbers in its nearly 600 stores.

Bath & Body Works Taps Unilever Veteran as New CEO

Retail TouchPoints

Former CEO Andrew Meslow stepped down in May for health reasons, and in August the retailer laid off 130 employees , mostly from leadership roles, in order to achieve organizational efficiencies by simplifying and realigning its operating structure.

Improving Retail Store Operations [INFOGRAPHIC]

Retail Next

In this new era of shopper-led retail, retailers are forced to operate at peak efficiencies, optimizing the shopper experience by wisely investing a limited amount of resources – employees, time and money. Retail Store OperationsRetail is a tough business. We get it.

Target Introduces Larger Store Concept With More Fulfillment Space and Merchandise

Retail TouchPoints

Target has introduced a larger-format store concept — nearly 150,000 square feet compared to the chain average of 130,000 square feet — that will become the retailer’s focus for new stores in the next few years.

Olympia Sports Files for Bankruptcy, Plans to Close Remaining Stores by Sept. 30

Retail TouchPoints

Olympia Sports has filed for Chapter 11 bankruptcy protection, seeking an orderly wind-down of its operations. The retailer plans to close its 35 remaining brick-and-mortar stores by Sept. At that time Olympia closed the approximately 75 stores that were not part of the acquisition.

EY Consumer Future Index: Economic Fears Abound, but Americans Still Plan to Spend for the Holidays

Retail TouchPoints

Shoppers’ concerns with affordability also will impact how they shop — 36% of Affordability first respondents (who accounted for 20% of all respondents) prefer to shop in-store during the holidays. Store Operations Sustainability consumer future index economy EY Holiday 2022 sustainability

3 Strategies for Responding to the Changing Retail Landscape

Retail TouchPoints

In this environment, you never know whether Jane learned that a relative tested COVID-19 positive — or perhaps lives or regularly interacts with an at-risk individual — and is now more tentative about in-store shopping. Experiment with new store formats.

As Shoppers Head Back to Stores, Accident and Injury Risks Multiply

Retail TouchPoints

The holidays are around the corner and retail stores are gearing up for a shift back towards in-store shopping during this peak season. They trip over uneven floor surfaces and clutter or store equipment like dollies and cables left in aisles.

WSJ: Peloton to Cut 500 Jobs as CEO Attempts a Rescue

Retail TouchPoints

The deal has brought Bike, Bike+, Tread and Guide products, as well as select accessories, to more than 100 DICK’S stores and online at Market News Store Operations Workforce & Scheduling Amazon Barry McCarthy Dick's Sporting Goods hilton layoff Peloton workforce

As Cannabis Goes Mainstream, Opportunity Grows for Traditional Retailers

Retail TouchPoints

We also have an unmatched consumer experience in the store so that folks will select us.”. They’ll pay a little bit more and just go to whatever store they want and don’t have to see a doctor, so there’s really a convergence.

Ralph Lauren to Open 250 Stores Over the Next Three Years

Retail TouchPoints

19 investor day, Ralph Lauren revealed that its growth plans through 2025, which will include opening 250 stores globally. The brand has exited two-thirds of its department store presence in the U.S. At its Sept.

WWD: Sephora CEO Leaving After Less Than Two Years

Retail TouchPoints

Prior to that position Brok spent more than eight years at Nike , eventually serving as its VP, Global Product and Merchandising Operations and Analytics. Martin Brok, CEO and President of Sephora , is reportedly leaving the company at the end of June after a tenure of less than two years.

Levi’s Picks Kohl’s CEO as LS&Co. President

Retail TouchPoints

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., Gass is leaving Kohl’s at a challenging time for the company and for department store retail overall.