Retail Store Operations: A Guide to Running Multiple Locations

Retail Doc

Do you have a solid retail store operations strategy? According to McKinsey’s Future of Retail Operations report, “Brick-and-mortar retail stores need to up their game.

Hudson's Bay to split its e-commerce, store operations

Retail Dive

The rupture follows similar maneuvers at HBC's other retailers, Saks Fifth Avenue and its off-price Saks Off 5th, and runs counter to retail trends


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Clearing the hurdles and maximizing value in current and future store operations

Retail Dive

To deliver a personalized customer experience, retailers need a modern and secure platform that is cloud and edge enabled

Coop Switzerland: Zetes refreshes estate of over 23.500 handheld terminals for in-store operations

Retail Times

The estate comprises 10,000 Zebra PS20 personal shoppers for customers and 13,500 Datalogic Memor20 mobile computers for store employees. The aim was to replace the ageing device pool, previously supplied by Zetes, to ensure efficient, seamless operations within the stores.

Top 7 KPIs Store Operators Need to Manage


Store operators are charged with creating a positive shopping experience, and there are a number of store key performance indicators (KPIs) that all operators need to use to judge their success. These KPIs apply to the vast majority of stores, from mid-sized to big box. Let’s get right into these KPIs that store operators need to collect data on in order to improve customer experience. . Front of Store Conditions .

COVID-19 Store Operations: Employee Health & Safety Q&A with the CDC

Retail Adventures

Reopening and operating your business during the pandemic can be confusing, and as we move forward, the guidelines seem to change daily. Employee health and safety top the list. The following are COVID-19 frequently asked questions posted by the CDC.

3 Ways To Keep Your Store From Being Just A Warehouse

Retail Doc

When it comes to customer experience, many businesses have abandoned personal contact making their stores little more than a warehouse of products. Retail Sales Training store operations

How 7 Retailers Are Responding To Covid Five Months In

Retail Doc

Marketing store operations coronavirus coronavirus resourceWith the prospect of the pandemic continuing for the foreseeable future, many retailers are looking for clues to how other retailers respond to Covid.

The New Realities Reshaping Store Design

Retail Touch

News Briefs design:retail Featured Featured retail store operations Retail TouchPoints research store design

5 Tips For Battling COVID-19 Through Store Cleaning

Retail Doc

Ipsos, a global market research firm, recently used Mystery Shoppers to conduct in-store visits of 6,000 retailers across the U.S. cleaning store operations coronavirus coronavirus resource

Improving Retail Store Operations [INFOGRAPHIC]

Retail Next

In this new era of shopper-led retail, retailers are forced to operate at peak efficiencies, optimizing the shopper experience by wisely investing a limited amount of resources – employees, time and money. Retail Store OperationsRetail is a tough business. We get it.

3 Strategies for Responding to the Changing Retail Landscape

Retail Touch

In this environment, you never know whether Jane learned that a relative tested COVID-19 positive — or perhaps lives or regularly interacts with an at-risk individual — and is now more tentative about in-store shopping. Experiment with new store formats.

How UNTUCKit Scales Workforce Empowerment While Ensuring Chainwide Consistency

Retail Touch

Workforce engagement and empowerment have come to the forefront, especially as more retailers struggle to build up their store headcounts. Specifically, the direct-to-consumer (DTC) menswear brand has implemented YOOBIC across all of its stores.

Walmart Rolls Out Geek Squad-Style Tech Support Service Nationally

Retail Touch

Walmart is taking a swipe at Best Buy with the rollout of its new Tech Services offering, which includes 24/7 remote support, device repair and setup services, both in stores and in homes.

Walmart, Apple Reimplement Mask Mandates After CDC Updates Guidance

Retail Touch

The change is just beginning to trickle down to retailers, with Apple and Walmart among the first to announce that they will require masks in-store. stores, according to an internal memo seen by Bloomberg. News Briefs Store Operations apple cdc Coronavirus mask Walmart

Amazon Creates 125,000 More Fulfillment and Transportation Jobs Starting at $18 an Hour

Retail Touch

In addition to hiring employees for its own operations, Amazon also highlighted its network of 2,500 Delivery Service Partners — independent SMBs that leverage the company’s operations and logistics experience to create their own delivery services.

Amid Current Hiring Crunch, Diversity has Become Even More Critical to Retail Success

Retail Touch

At the leadership level that might be strategic success, then you get to tactical success [among mid-tier employees] and operational success [at the associate level].”. stores in 2018 for a day of racial bias training after a racially charged incident at a store in Philadelphia.

Returns: The Hidden Opportunity for Retail

Retail Touch

Executive ViewPoints Store Operations Guy Courtin returns tecsysReturns provide brands and retailers the opportunity to delight their customers. But not all brands and retailers are seizing this opportunity. According to the National Retail Federation (NRF), the U.S.

Reports: Walmart Raises Minimum Wage to $12, Taps Instacart for NYC Delivery

Retail Touch

Walmart first began testing a $12 minimum wage in 500 stores in early 2020. With no physical stores in any of the five boroughs, Instacart will fulfill orders from the area’s two closest locations, in Valley Stream, N.Y.

Office Depot Will Split Consumer, B2B Businesses into Two Independent Companies

Retail Touch

The first, ODP , will operate the 1,100 Office Depot and OfficeMax retail locations along with the retailer’s ecommerce business. News Briefs Store Operations b2b newco odp Office Depot separation store operations

StormGeo Helps Retailers Get Ahead of Wildfire Risk

Retail Touch

Solution Spotlight Store Operations safety solution spotlight stormgeoStormGeo , a provider of weather intelligence and decision support solutions, has launched the Wildfire Risk Assessment to help U.S. businesses protect against the threat of wildfires.

Dollar General Adds pOpshelf Store-in-a-Store to Attract Higher-Income Consumers

Retail Touch

Dollar General is expanding its pOpshelf offering into a store-in-a-store format at two DG Markets in the Nashville, Tenn. The concept, which launched in October 2020 and has since expanded to 16 stores, offers a rotating selection of items at price points of $5 or less.

In Third Physical-Digital Split This Year, HBC Divides Hudson’s Bay Into Online and In-Store Businesses

Retail Touch

The new operating model will help each organization focus on their biggest growth opportunities while still working together to provide a seamless customer experience across both channels. The 105 Saks OFF 5TH stores are now controlled by O5 , which is a wholly owned subsidiary of HBC.

Exclusive Q&A: How Stojo’s Sustainable Cups Spread from the MOMA Store to Target

Retail Touch

Stojo recently began distribution of its products in both Target stores and via We started as a design-y coffee cup sold at the MOMA [Museum of Modern Art] Design Store. Jurrien Swarts, CEO, Stojo.

Toys ‘R’ Us to Return in 2022 With 400 Shops Inside Macy’s Stores

Retail Touch

Toys ‘R’ Us will make its latest attempted return to brick-and-mortar with 400 store-in-store shops at Macy’s locations and online at, slated to roll out in 2022. News Briefs Store Operations Macy's store within a store Toys R Us

Report: Selfridges Seeks $5.5B Sale as UK Department Stores Continue to Struggle

Retail Touch

Selfridges ’ owners have launched a formal auction to sell the department store chain, which has been valued as high as £4 billion ( $5.5 A successful deal could see two of the UK’s most historic department stores coming together under a single owner.

Authentic Brands Group Acquires Reebok for $2.5 Billion, Adding Athletic Gear to its Portfolio

Retail Touch

We don’t manage stores, inventory or supply chains,” said Jamie Salter, Founder, Chairman and CEO of ABG in the SEC filing. “We While ABG might be averse to operating stores itself, the company’s network of more than 700 licensing partners could make franchising an option.

Future of Services: Micro-Factory and Retail in One

Retail Touch

Executive ViewPoints Store Operations Haitham Al-Beik services WingsThe service industry is on the cusp of trying to redefine itself in the new age of retail.

Clothing, Home Décor and Travel Purchases Expected to Soar Over Memorial Day Weekend

Retail Touch

Store Operations aaa memorial dayThis Memorial Day offers retailers an opportunity to benefit from pent-up demand: 48% of Americans plan to shop for something over Memorial Day weekend this year, according to a survey by conducted through Kelton.

Microsoft Partners With Chinese Solution Provider to Boost IT Efficiency and Security

Retail Touch

Under the strategic collaboration, Hanshow will adopt Microsoft Azure operated by 21Vianet for its operations while also prioritizing Microsoft technology for its solutions to retail clients. Store Operations Cloud electronic shelf label hanshow microsoft

Foot Locker Buys Two Retailers for $1.1 Billion, Entering Japan and Expanding in the Western U.S.

Retail Touch

Eurostar, which Foot Locker will acquire for $750 million , will diversify the retailer’s product mix and help it serve a wider range of price points through its WSS stores. The acquisitions also will help Foot Locker expand its physical store base, which took a hit due to lockdowns in 2020.

To Thrive in the New Global Ecommerce Marketplace, Toys ‘R’ Us may Need to Think Small

Retail Touch

The toy seller, which at its peak had more than 1,500 stores around the world, was part of the fabric of American childhood for more than half a century. Less than a year later, the UK arm filed for administration and all the stores were eventually shut. The Toy Store of the Future.

Macy’s Picks New Bluemercury CEO as Rightsizing and Revitalization Efforts Continue

Retail Touch

Bernstein will oversee the growth and strategy of the entire Bluemercury brand both in-store and online, and will report to Tony Spring, Chairman and CEO of Bloomingdale’s. Retail Movers & Shakers Store Operations bloomingdales bluemercury CEO Macy's Polaris

Top Risks For Retail Businesses In 2021 (And in The Next Decade)

Retail Touch

When the economy is growing, consumers flock to stores. Lately, the company has been opening several grocery stores in major U.S. This move gave them access to over retail 460 stores, making Amazon a heavyweight in the space almost instantly.

Foot Locker Plans Phase-Out of 250+-Store Footaction Banner

Retail Touch

will transition approximately one-third of its most successful Footaction stores to other banners over the rest of 2021 and shutter the remaining locations as their leases expire during the coming two-year period. Comp store sales increased 80.3% Foot Locker, Inc.

Gap to Close all 81 UK Stores, Seek Franchise Partners for Other European Markets

Retail Touch

Gap will be shuttering all 81 of its stores in the UK and Ireland by the end of September 2021 as part of a strategic review of its European business. Market News Store Operations europe franchise model Gap store closures UK

A Power-Packed Content Agenda Makes retailX the Must-Attend Event of the Summer

Retail Touch

Additionally, the goodRETAIL: How Vera Bradley Leaned into Socially Responsible Retail session will provide a case study showing the benefits of aligning the store experience with increasingly values-driven consumers. Rethinking the Brick-and-Mortar Store.

Circle K Pilots Beverage Subscription Program to Encourage Shoppers’ Return

Retail Touch

The retailer is seeking to drive foot traffic as shoppers return to stores following the pandemic and the launch coincides with a plan to hire 20,000 new associates. Store Operations convenience stores Coronavirus subscription

Belk Promotes Insider to CEO as Part of Ongoing Turnaround Effort

Retail Touch

Retail Movers & Shakers Store Operations Belk CEO turnaroundBelk has promoted President and Chief Merchandising Officer Nir Patel to CEO as the company also makes two other executive changes.

Economist is ‘Optimistic, but With an Asterisk’ About Post-Pandemic Retail

Retail Touch

While many analysts have focused on the losses, particularly those to frontline and store-based workers, one leading economist believes that, on balance, the retail labor market will be one that’s actually better for employees.

Windsor Fashions to ‘Capitalize on Return to Normalcy’ with 150 New Locations by 2023

Retail Touch

Fast fashion retailer Windsor Fashions is planning to open 150 new stores over the next two years, adding to its current fleet of 230 locations across 42 states in the U.S. The rapid increase in our store expansion plan is an exciting next chapter.”.

Nike to Open 30 Stores in 2021, Continue Investing in Customer Outreach and Supply Chain

Retail Touch

Nike plans to open 30 stores in the second half of 2021 as the retailer positions itself for long-term growth. News Briefs Store Operations investments Nike store openings Supply chain

How Security Cameras Can Be Adapted to Create Checkout-Free Store Experiences

Retail Touch

Visit a major retail store recently? Self-checkouts have been prevalent in retail stores across America since the early 2000s. With so much focus on digital sales and online shopping, most people think that the days of brick-and-mortar stores are over. Checkout-Free Stores .