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Weis Markets Implements Fresh Grocery Platform to Enhance Store Operations

Retail TouchPoints

Weis Markets will streamline operations at its 198 stores through a partnership with Invafresh. The fresh grocery platform will assist with demand forecasting, in-store production planning, food traceability, recipe management and cut test management across all fresh departments.

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Nordstrom C-Level Appointments Centralize Responsibility for Customer and Store Operations Strategies

Retail TouchPoints

Nordstrom has promoted Ken Worzel to Chief Customer Officer and Jamie Nordstrom to the post of Chief Stores Officer, while Scott Meden, Chief Marketing Officer, and Geevy Thomas, President, prepare to retire.

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Hudson's Bay to split its e-commerce, store operations

Retail Dive

The rupture follows similar maneuvers at HBC's other retailers, Saks Fifth Avenue and its off-price Saks Off 5th, and runs counter to retail trends

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7-Eleven launches innovation challenge to simplify store operations and improve customer experience

Retail Times

a leading name in the convenience-retailing industry, is teaming up with retail and consumer investment and innovation firm True, to find innovative ways to simplify store operations for operators and store associates in the U.S. 7-Eleven, Inc.,

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The pandemic forces Walmart and Macy's to shift store operations

Retail Dive

Uncertainty prevails in the new year as COVID-19 surges nationwide, leading some retailers to temporarily close locations or cut hours

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European retailers fearing for in-store operations during this year’s festive period

365 Retail

Aside from staff training (41%), ensuring digital signage is utilised to promote offers and synchronised acros s stores and online is the biggest priority for in-store business this holiday period (39%).

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European retailers fearing for in-store operations during this year’s festive period

Retail Times

Despite retailers entering the first un-disrupted Christmas since 2019, close to half (43%) of those in the Europe are concerned about being undercut on price from online competition, Sony Professional Solutions Europe has found.

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Top 7 KPIs Store Operators Need to Manage

Wiser

Store operators are charged with creating a positive shopping experience, and there are a number of store key performance indicators (KPIs) that all operators need to use to judge their success. These KPIs apply to the vast majority of stores, from mid-sized to big box. Let’s get right into these KPIs that store operators need to collect data on in order to improve customer experience. . Front of Store Conditions .

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Belk Expands Outlet Concept with New and Discounted Items

Retail TouchPoints

Each Belk Outlet stocks discounted items from larger Belk stores across the retailer’s footprint, including new products as well as high-end and designer brands the locations may not have carried in the past. The first Belk Outlet concept store opened in Greenville, Tenn.

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6 Ways to connect your physical and digital store operations for better omnichannel experiences

Retail Pro

Announcements Customer Experience E Commerce Inventory Management Management and Operations Unified Commerce brick and mortar connected data ecommerce endless aisle loyalty programs omnichannel returns

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Coop Switzerland: Zetes refreshes estate of over 23.500 handheld terminals for in-store operations

Retail Times

The estate comprises 10,000 Zebra PS20 personal shoppers for customers and 13,500 Datalogic Memor20 mobile computers for store employees. The aim was to replace the ageing device pool, previously supplied by Zetes, to ensure efficient, seamless operations within the stores.

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COVID-19 Store Operations: Employee Health & Safety Q&A with the CDC

Retail Adventures

Reopening and operating your business during the pandemic can be confusing, and as we move forward, the guidelines seem to change daily. Employee health and safety top the list. The following are COVID-19 frequently asked questions posted by the CDC.

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Kum & Go Deploys Cleaning Robots to Free Up Associates for Customer Service

Retail TouchPoints

Cobi can easily be deployed multiple times per day to ensure stores stay clean and the environment remains healthy. The robots are designed to navigate small spaces, such as the tight aisles of a convenience store, while moving around stationary objects.

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Reports: Macy’s to Shutter Four Full-Line Stores as it Prepares for Challenging Year

Retail TouchPoints

The closures are part of the retailer’s Polaris growth strategy , which aims to stabilize the department store as it pursues a return to growth. The Polaris strategy, which involves a combination of customer, operations and store footprint-based initiatives, has had mixed success.

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David’s Bridal Partners with Furniture Retailer Ashley for One-Night-Only Trunk Show

Retail TouchPoints

David’s Bridal will be showing off its Spring 2023 collection with in-store trunk shows on Friday, March 31, offering $100 Ashley gift cards to the first 25 people in each store following the 6 p.m.

Planning 104
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Macy’s Names Gennette’s Successor as CEO Plans 2024 Retirement

Retail TouchPoints

Mitchell will lead the stores, technology and supply chain teams in addition to his current real estate and finance responsibilities. Omnichannel Alignment Retail Movers & Shakers Store Operations Workforce & Scheduling Arhaus bloomingdales bluemercury Boston Consulting Group Macy's

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The New Realities Reshaping Store Design

Retail TouchPoints

News Briefs design:retail Featured Featured retail store operations Retail TouchPoints research store design

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Great Store Experiences Don’t Mean Making it Disneyland — Invest With Your Brand Ethos in Mind

Retail TouchPoints

The past two years have proven that the store is anything but dead. However, the role of the store is evolving, so retailers need to consider how they invest in modern experiential and omnichannel shops. Great, we’re going to use our stores as warehouses.

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Walmart Health will Expand to 75+ Locations by 2024

Retail TouchPoints

Customer Experience New Store Concepts News Briefs Retail Store Design Store Operations Walmart Walmart Health Centers

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Half Price Books Implements New Solution to Tie Digital Ads to Store Traffic

Retail TouchPoints

The retailer will tap into Reveal’s Visit Local solution to measure incrementality from paid social and programmatic campaigns, create and activate custom audiences based on places consumers shop and understand store-level analytics such as visitor volume, frequency and competitive analysis.

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How RFID is Powering Perry Ellis’ Customer Operations, from Inventory Planning to Checkout

Retail TouchPoints

Perry Ellis is managing this challenge through the rollout of RFID technology, in partnership with Mojix , that will help the retailer manage its supply chain from the store level all the way through broader inventory planning.

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BJ’s Wholesale Club to Power Up Shelf-Scanning Robots at All Locations

Retail TouchPoints

BJ’s Wholesale Club has entered a partnership with Simbe to roll out the solution provider’s automated business intelligence robot, Tally, to all 237 stores. Store Operations associates automation bj's wholesale club in-store technology simbe

Wholesale 106
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Five Below Appoints New COO to Help it Pursue Triple Double Growth Plan

Retail TouchPoints

Five Below has promoted CFO and Treasurer Kenneth Bull to the role of Chief Operating Officer, where he will focus on achieving the company’s Triple Double growth goals by optimizing its talent, systems and processes. Store Operations CFO coo Five Below triple double

Planning 103
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4 Ways an Effective Customer Flow Management Strategy Can Improve Your Business

Retail TouchPoints

Here are just a few ways a good system can improve your business operations. By accessing historical and real-time data from any device, managers can monitor operations from across the sales floor or from an entirely different location. COVID-19 changed the way businesses function.

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Bed Bath & Beyond Shares Drop Following Announcement of Reverse Stock Split Plan

Retail TouchPoints

The company shuttered its Harmon banner in January 2023 after failing to find a buyer, and it started the process of winding down its 54 Bed Bath & Beyond stores and 11 BuyBuy Baby locations in Canada in February. Store Operations bed bath & beyond shares stocks

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Dollar General Commits $100M to Increasing Employee Hours as Labor Competition Continues

Retail TouchPoints

Dollar General will invest nearly $100 million to increase labor hours for its more than 170,000 store employees in 2023 to enable “consistent store standards while further enhancing the associate and customer experience,” said CEO Jeffrey Owen on the company’s fiscal year 2022 earnings call.

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Target Retrofits California Store to be 100% Solar Powered

Retail TouchPoints

store with multiple innovations designed to reduce emissions and achieve net zero energy usage as part of the retailer’s efforts to achieve its sustainability goals. Target will scale the refrigerant switch chainwide by 2040 to reduce its operations’ direct emissions by 20%. “We’ve

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Best Buy Shutters Up to 30 Larger Stores as it Shifts Omnichannel Operating Model

Retail TouchPoints

Best Buy is planning to evolve its operating model with a greater emphasis on smaller stores as the retailer plans to close 20 to 30 large-format stores, implement eight experiential store remodels and open approximately 10 additional outlet stores over the coming year.

Planning 117
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How Impossible Kicks Turned Sneaker Resale into an ‘Attainable Luxury Experience’

Retail TouchPoints

John Mocadlo From a single-store debut in December 2020, the retailer now operates 17 brick-and-mortar locations along with an ecommerce site and mobile app. He projects that Impossible Kicks will operate a total of 25 stores this year and 35 by 2024.

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Bestseller Rolls Out RFID Technology to Enhance Inventory Practices at Vero Moda

Retail TouchPoints

Fashion retail group Bestseller has rolled out the Nedap iD Cloud platform to all 380 Vero Moda stores. Our stores play a vital part in this ambition. Store Operations bestseller nedap rfid vero moda

Fashion 96
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Nordstrom to Wind Down Canada Operations, Closing 13 Stores and Ecommerce Site

Retail TouchPoints

Nordstrom will shutter its six full-line department stores and seven Nordstrom Rack stores in Canada, along with its Canadian website , in a move that is expected to save the retailer $35 million in EBIT in fiscal 2023 compared to fiscal 2022.

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Albertsons Deploys Fresh Food Predictive Ordering Solution Chainwide

Retail TouchPoints

The Afresh Technologies predictive ordering platform will power forecasting, inventory and store operations, providing department managers with easy-to-use ordering tools that leverage real-time insights.

Grocer 109
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Lawsuit Claims Amazon Failed to Alert NYC Store Customers About Biometric Tracking

Retail TouchPoints

The law took effect in January 2022 but Amazon didn’t put up signs regarding its use of biometric tracking technology in Amazon Go stores until March 2023, according to the lawsuit. Store Operations Amazon amazon go biometrics lawsuit New York City privacy

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Five Below Plans to Convert 400 Stores to Higher-Price Format

Retail TouchPoints

Five Below , the value retailer targeting the tween and teen markets, plans to open more than 200 stores during its fiscal year 2023, which ends in January 2024, and convert more than 400 stores to its higher-priced Five Beyond format.

Planning 126
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David’s Bridal Launches ‘House of Prom’ Pop-Ups

Retail TouchPoints

4-5, the first 25 customers making an in-store purchase will receive for free a new pair of David’s Bridal and Betsey Johnson exclusive platform sneakers.

Location 117
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Walmart Boosts Pay to $17.50/Hour, Offers New Paths to Advancement

Retail TouchPoints

As you continue to focus on your customers, we’re focused on investing in you — our store associates — through higher wages and new opportunities to gain the skills to serve tomorrow’s customers and grow a career with Walmart,” Furner wrote.

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The Body Shop Adds Makeup to its Refill Arsenal in Battle Against Plastic Waste

Retail TouchPoints

The retailer, a certified B Corporation, began an ambitious five-year plan in 2021 to roll out refill stations in a majority of its stores, with the target of saving 25 tons of plastic annually. The stations are now available in 800 stores worldwide and, after bringing the program to its U.S.

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Dick’s Doubles Down on House of Sport Format, Planning 19 New Locations by 2024

Retail TouchPoints

Through a combination of converting existing stores and building at least 10 new stores next year, Dick’s Sporting Goods will add at least 19 House of Sport locations by 2024. 28, 2023, the retailer will convert the remaining 17 stores to House of Sport or larger-format Dick’s stores.

Location 101
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Ross Stores Plans 100 Openings in 2023 as it Pursues Goal of 3,500+ Stores

Retail TouchPoints

As part of the retailer’s plans to open 100 locations in 2023, Ross Stores opened 11 Ross Dress for Less and eight dd’s Discounts stores in 13 states during February and March. ” Ross’ comparable store sales fell 4% year-over-year in Q4 2022, which ended Jan.

Planning 101
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Bath & Body Works adds Independent Director Recommended by Activist Investor

Retail TouchPoints

Loeb has accused Bath & Body Works of operating in “triage mode rather than via best corporate governance practices” and is seeking to change its culture through a more independent boardroom. Store Operations activist investor bath & body works board of directors third point

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#CCS23: Composable Commerce, ChatGPT and Data, Data, Data

Retail TouchPoints

But it’s very difficult to get to any of the other items in the store if the POS is still in a client/server-based silo. Those answers need to be tied into the strategy; for example, don’t make a product recommendation at the POS, because that customer is already mentally out of the store.

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Reuters: Kroger and Albertsons Seek Sale of Up to 300 Stores to Ease Merger Concerns

Retail TouchPoints

Kroger and Albertsons Companies are reportedly working on plans to sell between 250 and 300 of their combined 4,996 stores in order to alleviate U.S. The combined value of the divested stores could top $1 billion , according to the sources.

Grocer 112
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Bed Bath & Beyond Winds Down Canadian Operations

Retail TouchPoints

Bed Bath & Beyond Canada (BBB Canada) will wind down its operations, according to a filing with the Ontario Superior Court of Justice. Store Operations bed bath & beyond bed bath & beyond canada store closures