Inside Retail

JUNE 12, 2024

A recurring theme at Day two of NRF’s Retail’s Big Show Asia in Singapore on Wednesday was clearly the understanding among retailers of the need to deliver a great customer experience to succeed. The post Day 2 at NRF Asia: It’s all about customer experience appeared first on Inside Retail Australia.

Customer Experience 264

Customer Experience ATS Boutique Wholesale 264

Inside Retail

MARCH 14, 2024

In an era when consumers expect brands to respond rapidly to queries about products, delivery schedules and any other interaction, a growing number of retailers are turning to interactive voice response (IVR) systems to enhance customer experience.

Customer Experience 246

Customer Experience Consumer Marketing ATS 246

Retail TouchPoints

MAY 23, 2024

Businesses that offer AR-driven experiences are 41% more likely to capture consumer attention than those that do not, according to Deloitte, and 66% of consumers are interested in using this tech while shopping.

Customer Experience 309

Customer Experience Boutique Kiosk Consumer 309

Retail TouchPoints

DECEMBER 29, 2022

According to Forbes, today’s business benchmark is customer experience. The key to having that edge over the competition is delivering top-notch customer experience, ensuring the quality of well-trained staff and continuously studying customer behavior and trends to ensure that customer needs and expectations are met.

Customer Experience 335

Customer Experience Management Marketing Returns 335

Retail TouchPoints

MARCH 6, 2024

At a time when acquiring a new customer is five times more expensive than retaining a current customer, there is another return on this investment that might be even more lucrative in the long run. Returnless refunds are improving the almighty customer experience, and in turn, their potential customer lifetime value.

Customer Experience 273

Customer Experience Returns Shipping Consumer 273

Retail Customer Experience

JULY 9, 2024

A fundamental (and often overlooked) element of delivering top customer experience lies squarely with store associates. The more engaged store associates are the better the customer experience they’ll provide.

Customer Experience 110

Customer Experience 110

Retail TouchPoints

OCTOBER 18, 2021

Customer experience and employee experience live in two different acronyms, CX and EX. A recent Forrester survey report found that companies that provide connected experiences between CX and EX report dramatic benefits around innovation, cost reduction, revenue growth, customer experience and digital transformation.

Customer Experience 290

Customer Experience Returns Management Shopping 290

Inside Retail

MARCH 25, 2024

In an era of fierce competition to attract consumers’ tightening budgets, customer experience has become the key edge retailers can deploy to stand above the competition. The bottom line is, with the right technology and strategy, retailers can deliver a positive and memorable experience for every customer that walks through the door.”

Customer Experience 243

Customer Experience Merchant Services Checkout Payment Services 243

Retail TouchPoints

SEPTEMBER 19, 2023

Customer experience (CX) optimization is a necessity for ecommerce retailers and other online businesses that want to convert visitors, drive sales and cultivate customer loyalty. For example, many websites could quickly improve their CX by adjusting their site search functionality.

Customer Experience 265

Customer Experience Checkout Marketing Spend Consumer 265

Retail TouchPoints

AUGUST 1, 2022

Your advertising creative needs to give your audience — in this case your target customers — something they find valuable. With augmented reality effects, you are providing an inventive, entertaining customer experience that doesn’t feel like a brazen sales pitch to grab their attention — even if that is ultimately what you are doing.

Customer Experience 316

Customer Experience Social Commerce Advertising Shopping 316

Retail TouchPoints

DECEMBER 15, 2021

Throughout my career as a customer experience (CX) practitioner, I’ve seen brands make the same mistake time and again by believing that metrics alone improve customer experiences and loyalty. Too many organizations are content with merely managing their experiences and setting better metrics as their only North Star.

Customer Experience 304

Customer Experience Accounting Advertising Promotions 304

Inside Retail

JUNE 29, 2023

Many brands are getting so caught up with trends like AI or the latest social media platform, they’re overlooking the importance of the customer experience, contends an expert in experiential retail. He quotes Amazon founder Jeff Bezos who describes Amazon not as a retail company but as a customer experience company. “I

Customer Experience 246

Customer Experience Checkout Returns Advertising 246

Inside Retail

NOVEMBER 8, 2023

But with email separate from your SMS marketing, loyalty program, subscriptions, and more, you’re often left with disjointed customer data and therefore a disjointed customer experience. The post Creating customer experiences that drive ROI appeared first on Inside Retail Australia.

Customer Experience 147

Customer Experience Marketing Consumer Shopping 147

Inside Retail

MAY 7, 2023

In a world where customers are bombarded with information as brands try to get more exposure, data silos continue to stand in the way of good customer experiences, according to Emarsys’ APAC VP of Revenue, Kristyn Wallace. Of course, the customer must always be at the heart of that decision-making process.”

Customer Experience 246

Customer Experience Planning ATS Consumer 246

Retail TouchPoints

NOVEMBER 17, 2023

The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. Retailers can expect that customers will turn to other vendors; once this happens, they’ve lost both the sale and the customer’s trust and loyalty.

Customer Experience 255

Customer Experience Inventory Management Fulfillment Inventory Turnover 255

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

Customer Experience 311

Customer Experience Fulfillment Customer Retention Shipping 311

Retail Wire

MAY 1, 2024

Sam's Club has rolled out AI-powered exit technology at over 120 locations, marking a significant advancement in retail customer service.

Customer Experience 264

Customer Experience Location ATS 264

Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021?

Customer Experience 303

Customer Experience Checkout Consumer Marketing 303

Inside Retail

JUNE 8, 2021

“We had to operate on overdrive,” Michelle Yanez-Olivares, Accent Group’s head of customer experience (CX), told Inside Retail. This new space will give us the ability to work collaboratively, be innovative, thrive as a team and bring all the Customer Experience ideas to life,” Yanez-Olivares said on LinkedIn last month.

Customer Experience 246

Customer Experience Fulfillment Returns Shipping 246

Inside Retail

FEBRUARY 23, 2024

Excellent customer experience is the cornerstone of a successful retail business. Retail isn’t just about selling products anymore, it’s about building relationships and fostering loyalty among your customers. Managing fluctuating call volumes No other industry is subject to the ebbs and flows of customer demand than retail.

Customer Experience 130

Customer Experience Returns Management ATS 130

Inside Retail

MARCH 13, 2024

But beyond ads, few brands use humour across their broader customer experience. Beyond amusing campaigns, however, the overall Aldi customer experience quickly defaults to being value-driven. The post How to inject comedy into the customer experience appeared first on Inside Retail Australia.

Customer Experience 130

Customer Experience Supermarket Advertising Planning 130

Retail Customer Experience

JUNE 26, 2024

In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Alex Tallman, director of retail experience and education at Fleet Feet, talks with RetailCustomerExperience.com editor Judy Mottl about the brand's 3D foot scanning technology and other customer experience strategies in play.

Customer Experience 86

Customer Experience ATS 86

Theatro

MAY 13, 2024

Enhancing Customer Experiences Through Improved Connections Effective communication within retail environments is vital for sustaining productivity and ensuring your team is enhancing customer experience.

Customer Experience 98

Customer Experience Employee Engagement Returns Consumer 98

Theatro

MAY 13, 2024

Enhancing Customer Experiences Through Improved Connections Effective communication within retail environments is vital for sustaining productivity and ensuring your team is enhancing customer experience.

Customer Experience 98

Customer Experience Employee Engagement Returns Consumer 98

Retail TouchPoints

JANUARY 19, 2022

Brands do this under the guise of helping provide a better customer experience, but it only takes one breach for that to completely wipe out consumer trust — it exposes the extent to which brands collect, track and keep consumer data on file. 3 Tips When Navigating the new Data Privacy Landscape. Current data privacy laws in the U.S.

Customer Experience 316

Customer Experience Consumer Accounting ATS 316

Cisco Retail

MAY 23, 2024

With Cisco Live 2024 quickly approaching, take a few minutes to get up to speed on the exciting activations within the Cisco Customer Experience booth this year. Learn about the ultimate CX AI sweepstake, our AI-powered photo kiosk, live trivia, and more.

Customer Experience 96

Customer Experience Kiosk 96

Inside Retail

MARCH 5, 2024

With its innovative Smart Parcel Lockers, Smartech offers a comprehensive solution that not only resolves return hassles but also enhances the overall customer experience. Ank Sobti, e-commerce director at Smartech, underscores the significance of elevating customer experience in today’s fiercely competitive retail landscape.

Customer Experience 130

Customer Experience Returns Management Location 130

Inside Retail

JUNE 22, 2022

Improving the customer experience has been an important point of focus for retailers for quite some time. Happy customers are happy spenders, who then go on to share their experiences with other potential customers – so investing in their positive impressions of a store makes good business sense.

Customer Experience 256

Customer Experience Management Planning ATS 256

Retail Focus

NOVEMBER 28, 2022

Retail formats in an omnichannel context ensure a seamless experience . In an omnichannel retail environment, each retail format becomes an active contributor of a positive customer experience. The post Managing retail touchpoints for a positive customer experience appeared first on Retail Focus - Retail Design.

Customer Experience 246

Customer Experience Management Payment Services Clienteling 246

Retail Customer Experience

JUNE 5, 2024

In this latest episode of the CX Innovator podcast, Dianna Lyngholm, director of creative services and e-commerce at Fun.com, talks with RetailCustomerExperience editor Judy Mottl about customer experience strategy.

Customer Experience 82

Customer Experience ATS 82