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Striking the Balance Between Fraud Prevention and Seamless Customer Experiences

Retail TouchPoints

Building trust is crucial, and customers shouldn’t feel overwhelmed by overly complex security measures. Successful retailers have found that 80% of value creation comes from existing customers, achieved by consistently providing a unique and seamless customer experience.

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How to use behavioural data analytics to enhance customer experience

Inside Retail

Understanding customer behaviour is pivotal to delivering exceptional customer experiences (CX) online. Identifying pain points: By closely monitoring user interactions, businesses can identify specific pain points that hinder the customer experience. It all starts with setting clear objectives.

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How Retailers Can Use AI to Improve Customer Experience and Build Trust

Retail TouchPoints

With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. AI-driven solutions offer businesses a powerful way to personalize customer experiences.

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Coles has plan to enhance customer experience through AI

Inside Retail

Supermarket chain Coles says it is looking to scale artificial intelligence across its operations to enhance customer experience. Coles also deployed the technology to monitor deli counters, alerting staff when a customer approaches to ensure assistance. .

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How Ambitious Brands Are Leveraging Composable Commerce

Business models have been slow to adapt to the shift to digital commerce, leaving brands to struggle to match customer experiences to the changing retail landscape. A composable commerce stack enables brands to take control of their omnichannel journeys, accelerating their ability to innovate customer experiences and commercial models.

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Husqvarna unveils new store design for enhanced customer experience

Retail Focus

With flexibility and modularity as the guiding principles, Husqvarna has created a concept that caters to the needs and store space of each dealer, whilst enhancing the end-customer experience. To further improve the customer experience and provide fast service, digital and interactive displays are core features of the new design.

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Bunnings tops rankings in customer experience excellence

Inside Retail

Bunnings is the retailer 2500 Australians surveyed by KPMG believe offers the most excellent customer experience. KPMG surveyed more than 20,000 people globally and over 2500 in Australia asking which brands deliver the best customer experience. The study found that customer perception of experience excellence fell 3.8

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Omnichannel Personalization: From In-Store to Online and Everything in Between

Experts from Bloomreach and Orium will teach you how to build seamless journeys with highly personalized interactions—across in-store, email, web, and more—by leveraging data at crucial touchpoints to create a unified customer experience. Watch now!

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Composable Commerce Reference Architecture 2024 Edition

Presented in partnership with commercetools, Contentstack, and Google Cloud, this edition is packed with new insights and practical examples to help you navigate changes in digital commerce and construct an adaptable tech stack optimized for efficiency and scalability.

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The Pragmatic Guide to Composability

Specifically, you’ll discover how composability: Modernizes frontend and backend systems Drives operational efficiencies Enhances customer experiences Can be implemented at any time in any digital strategy Download your guide and explore modern commerce dynamics today.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. But can retailers actually deliver? So what are the potential solutions?

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From Data to Decisions: Maximizing Retail Potential With AI

By leveraging data and analytics to their potential, retailers can enhance decision-making, improve customer experiences, and streamline operations to stay ahead of the competition. Discover how retailers are transforming data into actionable insights for growth.

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Drive GTM Efficiency with Tech Stack Consolidation

With a cohesive, integrated tech stack, your revenue teams can deliver an excellent customer experience that sets you up to win faster than your competitors. Consolidating your tech stack is an effective cost-saving measure that drives GTM efficiency and adds value to your enterprise.

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Retail's Next Frontier: Exploring and Proving the Value of AI

Then, explore use cases of AI in various industries and how it can quickly impact sales, conversions, and customer experience. Understand the difference between the generative side of AI and the decision-making side of AI, and how both matter in commerce.

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Deploying High-Performance Headless Commerce Frontends

Frontend performance is a critical factor in customer experience. In composable systems, data comes from a variety of sources, so how you assemble your architecture directly impacts the performance of the frontend experience. Want to lift conversion rates and reduce bounce rates? Focus on frontend performance.