Retail Focus

JULY 15, 2025

Many consumers check ratings, comments, or video reviews before buying. In these contexts, reviews serve as a form of social proof, helping consumers feel more confident about spending more. Consumers often want reassurance about safety, effectiveness, and quality. The influence of reviews is significant but not absolute.

Consumer 130

Consumer Customer Experience Management Marketing 130

Inside Retail

JULY 10, 2025

There have been multiple examples recently of the Australian Competition and Consumer Commission (ACCC) levying fines at retailers for misleading promotions. Is this due to an increase in retailers’ legal negligence or a more active consumer watchdog? Consumers expect fairness, not manipulation.

Promotions 189

Promotions Advertising Supermarket Consumer 189

Retail TouchPoints

JULY 10, 2025

But with both brands’ and consumers’ wallets tightening in response to current economic turbulence, a high-quality TV spot that helps a company stand out from the noise can be invaluable. These campaigns took different paths and strategies, but all drove measurable consumer engagement that signals intent and powers future business growth.

Apparel 246

Apparel Consumer Marketing Promotions 246

Retail Dive

JUNE 24, 2025

The fashion industry experiences more returns than any other, with over two-thirds of consumers returning clothing or footwear in the past year. Dive Brief: E-commerce retailers with generous return policies have greater brand loyalty than those with stingier ones, according to a Rithum survey of 6,000 consumers released last month.

Returns 97

Returns Consumer Payment Services Merchant Services 97

Inside Retail

JULY 2, 2025

With the cost-of-living pressures still plaguing Australians, consumers have turned to online retailers to hunt for bargains, with online non-food-related retail sales surging nearly 11 per cent this year. per cent, consumer confidence remains soft,” said Australian Retailers Association (ARA) CEO Chris Rodwell.

Department Stores 222

Department Stores Accessories Consumer Shopping 222

Retail TouchPoints

JULY 2, 2025

But what is interesting of late is that private brands have seemingly climbed another rung on the ladder of credibility and are now sought-after brands that consumers trust. Sales are up for private brands and so is consumer demand. Nearly three-fourths of consumers now view private labels as strong alternatives to national brands.

Beauty and Health 147

Beauty and Health Consumer Grocer Shipping 147

Retail TouchPoints

JUNE 20, 2025

In the ultra-competitive market for consumer packaged goods (CPG), brand loyalty programs play a crucial role in differentiating your brand from the rest. This not only keeps consumers entertained but also helps brands deliver highly personalized rewards and offers. Personalization is a powerful driver of customer loyalty.

Customer Retention 257

Customer Retention Customer Experience Consumer Marketing 257

Retail TouchPoints

JUNE 30, 2025

While card- and cash-based transactions aren’t going away, merchants will certainly need to plan for a future in which consumers in certain markets prefer to use alternative payment methods (APMs) to make purchases in-store or online. billion in 2025 to $911.8 billion by 2030, at a CAGR of 10.2%

Merchant Services 214

Merchant Services Payment Services Checkout Consumer 214

Retail TouchPoints

JULY 2, 2025

AI already has affected shopping habits for large numbers of consumers, and its ability to make hyper-personalized product recommendations — and also to find the best prices and deals — will continue to accelerate the technology’s use. consumers are optimistic about the current economic climate, compared to 38% in 2024. In the U.S.,

Consumer 165

Consumer Promotions Shopping Planning 165

Retail TouchPoints

JUNE 24, 2025

credit card payments dominate, but in Germany, nearly 50% of consumers prefer bank transfers or Buy Now, Pay Later (BNPL) options. A 2023 study found that nearly 42% of consumers who experience a false decline abandon their purchase entirely. Consider a global online retailer that sells in both North America and Europe. In the U.S.,

Merchant Services 243

Merchant Services Payment Services Management Consumer 243

Retail TouchPoints

JUNE 2, 2025

For example, sensors tracking foot traffic and in-store behavior can influence the content shown on digital displays, delivering highly relevant messages to consumers. Consumers can inquire about sales, promotions or store layouts, and the signage will respond in real time, providing relevant information based on the IoT data collected.

Inventory Management 251

Inventory Management Store Layout Promotions Store Operations 251

Retail TouchPoints

JULY 10, 2025

Younger consumers will expect retailers to be upfront about how they handle personal information, and they’ll want clear, easy ways to choose how much they share. This generation has grown up amid heightened conversations around data privacy and online security. Should Retailers Embrace Cryptocurrency Payments?

Merchant Services 165

Merchant Services Payment Services Checkout Social Commerce 165

Retail TouchPoints

JULY 14, 2025

Brand identity and value must also be protected by complying with consumer protection, privacy and advertising laws. Online sales practices that use dark patterns, junk fees, negative options or other practices contrary to consumer protection laws. State and federal laws: Many states have strict consumer protection and privacy laws.

Payment Services 147

Payment Services Advertising Consumer Customer Experience 147

Retail TouchPoints

JULY 2, 2025

It used to be that if you had established a strong brand name, you could count on consumers’ trust. The democratization of data and information has really empowered consumers to ask deeper questions. But years of inflated marketing claims and bad experiences have eroded trust in brands, leading to a trust deficit — and it’s growing. “We

Consumer 147

Consumer Marketing Shopping ATS 147

Retail Wire

JUNE 11, 2025

What a Strike Could Mean for Shoppers, Suppliers, and Investors If Indiana workers walk out, consumers will feel it first through longer checkout lines, reduced deli hours, and potential out-of-stocks on fast-moving categories like fresh meat and pharmacy prescriptions.

Grocer 244

Grocer Checkout Fulfillment Supermarket 244

Retail TouchPoints

JULY 2, 2025

With every detail, we’ve aimed to meet the next generation of consumers with experiences that blend high-performance artistry, immersive storytelling and creative freedom,” said Aïda Moudachirou-Rébois, SVP and Global General Manager at MAC Cosmetics in an interview with Retail TouchPoints. And as the market has evolved, so has MAC. “We

Consumer 127

Consumer Marketing Fashion ATS 127

Retail TouchPoints

JUNE 23, 2025

Modern consumers, especially Gen Z, no longer define themselves by rigid categories like “skater” or “preppy,” he said. I saw an opportunity to serve a more diverse and generationally evolving consumer base all in one store,” Gray explained. “No He saw a generational play as well. That was a gap we could fill.”

Apparel 162

Apparel Marketing Outdoor Wholesale 162

Retail TouchPoints

JULY 16, 2025

The problem is that it clouds our view of the most important person in the entire design process: the end consumer. If your packaging is confusing or vague and doesn’t answer these questions, then it hasn’t been designed for the consumer. To truly get to know your consumer, you have to fully immerse yourself in their world.

Consumer 147

Consumer Brand Management ATS Planning 147

Retail TouchPoints

JUNE 26, 2025

Rapid shifts in consumer behavior, combined with accelerating technological innovation, require retailers to prioritize mobile site excellence more urgently than ever. Consumer expectations have already evolved dramatically. Gone are the days when consumers exclusively visited retailer websites or apps for their shopping needs.

Social Commerce 147

Social Commerce Checkout Consumer Shopping 147

Inside Retail

JULY 15, 2025

The bank claims that surcharging costs Australian consumers around $1.2 billion annually and is no longer serving its original purpose of steering consumers toward lower-cost payment methods, particularly as cash usage declines and surcharge rates are often applied uniformly across card types. billion annually.

Merchant Services 208

Merchant Services Payment Services Consumer Management 208

Inside Retail

JUNE 26, 2025

Its CEO Richard Stevens has seen an uptick in consumers using these tools during their offline shopping journeys. “We This new wave of highly informed consumers is resulting in other savings vehicles, like price matching, becoming more accessible.” The AI-augmented shop floor The implications of in-store AI stretch beyond resale.

Kiosk 218

Kiosk Returns Payment Services Department Stores 218

Inside Retail

JUNE 15, 2025

As consumers, we’ve been conditioned to value ‘the quicker the better’. From a consumer point of view, the convenience is undeniable. Smarten up your in-store experience In the race to be fastest, it’s easy to lose focus on other things consumers value, such as the in-store experience.

Fulfillment 208

Fulfillment Returns Consumer Shopping 208

Inside Retail

JULY 3, 2025

The post-Covid delivery boom normalised fast, free, and flexible delivery, but rising costs, supply chain uncertainty, tariff pressure and heightened consumer expectations are forcing a rethink. “We’re witnessing a recalibration in retail,” said Rob Hango-Zada, co-founder and joint-CEO of Shippit. “The

Returns 234

Returns Drop-Shipping Fulfillment Shipping 234

Inside Retail

JULY 8, 2025

Few shopping periods outside of Black Friday get US consumers as hyped as Amazon’s Prime Day. How Amazon’s Prime Day impacts other big-box retailers As GlobalData’s MD, Neil Saunders, told Inside Retail , “Prime Day is now a key date in the retail calendar and is seen positively by a lot of consumers who use it to snag bargains and deals.”

Shopping 130

Shopping Consumer Marketing Promotions 130

Retail TouchPoints

JUNE 19, 2025

In today’s digital-first marketplace, consumer expectations for flawless shopping experiences, whether in-store or online, have reached unprecedented heights and are putting pressure on retailers to provide an “always on” business model.

Payment Services 147

Payment Services Customer Experience Inventory Management Consumer 147

Inside Retail

JUNE 24, 2025

This, of course, is on account of the government’s trade-in program, whereby consumers get subsidies on new products if they trade in their existing ones. However, pricing pressure on retailers remains high, and consumer prices have barely moved in the first half of the year. Actually, the CPI is down 0.1

Consumer 130

Consumer Accounting Promotions Marketing 130

Retail Focus

JUNE 24, 2025

Understanding Visual Merchandising Visual merchandising goes beyond simply arranging products on shelves; it’s a blend of creativity and consumer psychology. Through strategic displays, a grasp of consumer psychology, and thoughtful ambient factors, businesses can create engaging shopping experiences that drive sales.

Visual Merchandising 162

Visual Merchandising Store Layout Outdoor Customer Retention 162

Retail Gazette

JUNE 24, 2025

Despite rising prices consumers shopped more frequently, averaging almost 17 grocery trips per household and marking the highest footfall since March 2020. Kantar ’s head of retail and consumer insight Fraser McKevitt said: “Consumer concerns over price are continuing, and this is reflected in the figures.

Marketing 116

Marketing Supermarket Consumer Shopping 116

Inside Retail

JUNE 29, 2025

But beyond the algorithmic boost, Halara leaned into its community, introducing a loyalty initiative that turns fans into product testers and developing pieces using real-time consumer data to avoid overproduction. By treating the community as collaborators, brands can foster authenticity and agility in the social-first world of consumers.

Boutique 208

Boutique Promotions Fashion Consumer 208

Retail TouchPoints

JULY 11, 2025

“While the companies at the top of the list not only reflect those with the strongest retail sales, they are also a reflection of those that have remained nimble to a changing landscape from the impacts of trade policy and shifting consumer habits.”

Consumer 147

Consumer ATS Marketing 147