Retail TouchPoints

MARCH 14, 2024

Meeting Luxury Consumers Where They Are (Image courtesy Whitman Family Development) The COVID-19 pandemic brought about many changes in the U.S., Meeting Luxury Consumers Where They Are (Image courtesy Whitman Family Development) The COVID-19 pandemic brought about many changes in the U.S., ACCESS Pop-Up center courtyard at night.

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Shopping Consumer Drop-Shipping Shipping 299

Inside Retail

SEPTEMBER 21, 2021

With more consumers shopping online than ever before, thanks in part to the pandemic, which has seen more than 80 per cent go online to buy , it’s more important than ever to have the right shipping process in place. . However, if done right, your shipping can be a competitive advantage. Understand what customers value .

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Shipping Merchant Services Payment Services Checkout 241

Small Biz Trends

JULY 18, 2021

Online consumer purchases are increasing, and this means more shipping. And according to the latest research from ShipStation, more consumers are demanding shipping transparency from retail businesses. Consumers Demanding Shipping Transparency. So, what is a retailer to do? Offering More Options.

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Shipping Consumer Merchant Services Checkout 143

Inside Retail

JULY 2, 2023

Fashion brands are a key driver of demand for green shipping fuels, according to shipping group Maersk, as the sector faces pressure from consumers and regulators to reduce their climate footprint. “Of course, fashion companies also feel the pressure from consumers,” Alzamora said. .

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Shipping Fashion Accounting Consumer 130

Retail TouchPoints

AUGUST 11, 2020

For Kroger , the expansion of its Ship e-Commerce assortment through a third-party marketplace is the latest example. Starting this fall, more than 50,000 additional items will be available to Ship customers across multiple categories including natural and organic, international food, specialty items, housewares and toys.

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Shipping Merchant Services Payment Services Point of Sale 289

Inside Retail

SEPTEMBER 27, 2021

The cost of shipping around the world has skyrocketed. Until now most retailers have absorbed the costs, but with no end in sight to the shipping crisis, it’s possible the price of goods for consumers is going to rise. What caused shipping costs to surge? Soaring shipping costs increase the landed cost per unit of goods.

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Shipping Planning Consumer ATS 246

Small Biz Trends

JUNE 23, 2021

A large majority of consumers (66%) expect free shipping on every purchase they make online. An even larger number (80%) expect free shipping when ordering a certain dollar amount on online products. These were some key insights of the Q2 2021 Consumer Trends Report issued by Jungle Scout.

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Shipping Consumer Shopping Retail Trends 141

Retail TouchPoints

MARCH 23, 2022

Digital has created an easy entry point for brands of all sizes: whether a business is a corporate behemoth or just starting in the founder’s garage, they’re all in an open environment with equal access to consumers. Lynch shares more about stackt’s evolution and how it’s cultivating a community-driven experience for brands and consumers.

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Shipping Consumer Outdoor Marketing 263

Wiser

SEPTEMBER 5, 2023

Among these strategies, two stand out as particularly effective tools for driving conversions: discounts and free shipping. On the other hand, free shipping has emerged as a potent marketing strategy in the era of eCommerce. Free Shipping The influence of free shipping on eCommerce conversions is profound.

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Shipping Payment Services Returns Consumer 148

Inside Retail

SEPTEMBER 27, 2023

Last week, the Detroit-based company launched Xpress Ship, a new feature that shortens the shipping time for verified items to three business days. Under the Xpress Ship program, products are sent to an authentication centre, where they go through a multi-step verification process.

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Shipping Drop-Shipping Fashion Accessories 130

Retail TouchPoints

JANUARY 31, 2024

We’ve all heard that today’s empowered consumer demands seamless and consistent experiences, but new research from CI&T indicates that these expectations are higher than ever. consumers of all ages, races and genders, as well as an assessment of digital retail strategies across various product categories.

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Consumer Shopping Shipping Returns 264

Inside Retail

SEPTEMBER 1, 2021

What’s the connection between the Covid vaccine rollout in the US and Europe and increased container costs and shipping delays for retailers in Australia? Consumer demand is outpacing container supply and vessel space,” Jamie Dixon, TMX’s director of supply chain, told Inside Retail. It’s all a matter of supply and demand.

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Shipping Consumer ATS Management 246

Retail Customer Experience

DECEMBER 20, 2023

With consumer holiday spending remaining strong this season, it's essential to ensure that the spirit of giving isn't tarnished by supply chain hiccups or shipping mishaps during the last mile.

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Shipping Consumer 99

Inside Retail

MAY 10, 2022

Shipping strategy has a direct impact on consumer satisfaction, and for many buyers the decision to purchase again is directly correlated with the shipping experience. Critically, 70 per cent of consumers say that poor delivery experience negatively impacts the impression of the retailer, rather than the carrier.

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Shipping Merchant Services Returns Customer Experience 130

Retail TouchPoints

MAY 3, 2021

They can trumpet their sustainability efforts by displaying a banner on their shipping detail pages, assuring their customers that their deliveries are carbon neutral. Funds collected by Onfleet are sent to Pachama , which in turn distributes them to American Carbon Registry and Verified Carbon Standard forestry projects.

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Shipping ATS Fulfillment Consumer 342

Retail TouchPoints

JANUARY 26, 2021

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. Culled from this agile, iterative survey data, here are six things we learned consumers want from retailers heading into 2021: 1. One in four consumers are shopping more with small brands.

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Consumer Drop-Shipping Shipping Returns 312

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. From March 30 (3/30) to April 5, 2023, shoppers will have access to deals on thousands of products and free shipping on all orders over $10.

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Planning Consumer Shipping Shopping 338

Retail TouchPoints

OCTOBER 16, 2020

Free shipping days are behind us. Having the best product or lowest shipping fee will no longer guarantee you a sale. For a vast majority of consumers, a positive delivery experience inspires fierce brand loyalty. Delivery transparency : Real-time updates about location and shipping status notifications.

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Shipping Merchant Services Fulfillment Checkout 290

LS Retail

AUGUST 24, 2021

©iStock/chuyu The shipping crisis is getting worse. More than 18 months into the pandemic, the disruption to global supply chains is getting worse, spurring shortages of consumer products and making it more expensive for companies to ship goods where they're needed. Shipping companies expect the global crunch to continue.

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Shipping Consumer Shopping 139

Retail TouchPoints

SEPTEMBER 28, 2021

Global direct-to-consumer brands (DTC) reaped exponential rewards, especially from Millennial and Gen Z shoppers. Even traditionally more high-touch categories such as luxury goods, fragrances and cosmetics did exceptionally well with cross-border consumers. It wasn’t just Netflix that benefited from discovery during the pandemic.

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Consumer Shipping Location Returns 286

Retail TouchPoints

MAY 9, 2022

The COVID-19 pandemic has undoubtedly accelerated shifts in consumer behavior and expectations, and not many have been as dramatic as the explosive rise of ecommerce. Perhaps one of the biggest pain points brands have struggled with in ecommerce over the past two years is meeting consumers’ increased demand for immediacy.

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Consumer Fulfillment Shipping Location 289

Inside Retail

FEBRUARY 6, 2024

In a dynamic shift in consumer behaviour, three out of four shoppers are now exploring multiple online marketplaces before making a purchase. The surge in popularity of challenger marketplaces has resulted in consumers now visiting an average of three marketplaces every time they shop online.

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Consumer Department Stores Shipping Shopping 130

Retail Focus

AUGUST 4, 2021

Claire Webb from Advanced Supply Chain Group looks at why playing a waiting game won’t help retailers beat soaring shipping costs. Many retailers are looking to protect margins against rapidly rising shipping costs. The factors have triggered a long-running period of disruption and caused shipping costs to escalate.

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Shipping Drop-Shipping Inventory Management Point of Sale 182

Hunton Andrews Kurth

SEPTEMBER 15, 2023

alleging Hey Dude suppressed more than 80% of consumer reviews that provided less than four out of five stars. According to the FTC, Hey Dude used a third-party online management review tool to publish primarily positive consumer reviews while declining to publish more critical reviews. a subsidiary of Crocs, Inc.)

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Shipping Consumer Management 105

Retail TouchPoints

OCTOBER 12, 2023

These include a $10 monthly reward that can used for just about any purchase as well as 20% off CVS Health brand products, free one- to two-day shipping on online orders, free same- or next-day delivery on pharmacy orders and access to a 24/7 pharmacist helpline. The CVS Rewards Tracker. Photo courtesy CVS) Four years in, the program has 6.5

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Consumer Beauty and Health Shipping Location 288

Retail Bound

JANUARY 12, 2023

Therefore, to be successful, eCommerce retailers and eCommerce order fulfillment services need to understand the new trends in consumer shopping behavior. In this blog post, we discuss 5 trends in eCommerce consumer behaviors that online retailers and eCommerce fulfillment services should be aware of this year.

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Shipping Payment Services Consumer Shopping 52

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. Not surprisingly, many have found the data points to residential enclaves in and around cities where consumers live.

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Consumer ATS Location Apparel 264

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business. But there is a fine line between success and failure.

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Planning Shipping Returns Customer Retention 290

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce.

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Consumer Merchant Services Payment Services Drop-Shipping 264

Retail TouchPoints

MARCH 6, 2024

While it can certainly offset labor and transportation costs associated with return logistics, such as return shipping, disposition, refurbishment and destruction, there are many variables in the mix of determining whether this approach can help shelter profits.

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Customer Experience Returns Shipping Consumer 289

Hyken

JUNE 6, 2023

As consumers, we must be careful and understand the difference between what is truly free and what is perceived as free. Let’s use free shipping as an example. I think we can all agree, free shipping is not free. Somebody is paying for it, and it’s usually the consumer. It’s not free, no matter what you call it.

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Shipping Customer Experience Advertising Consumer 70

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? The day kicked off with a keynote presentation by Jeff Orschell, EY Americas Practice Leader: “Bottom line for retailers is that change is still happening, consumer behavior is still changing.

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Consumer Shopping Shipping Planning 325

Inside Retail

SEPTEMBER 7, 2021

In response to these challenges, ShipStation has released a new Ebook, Streamline Your Order Fulfilment Process: How to Optimise Your Shipping for Success, supported by BigCommerce and First Move Digital. This is precisely what shipping automation can help retailers achieve, without having to manually perform these time-consuming tasks.

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Fulfillment Shipping Management Customer Experience 130

Independent Retailer

JULY 26, 2022

With ecommerce sales for 2021 increasing 14 percent over 2020, there is no question that shipping acumen has never been more important for retailers’ overall success. Apart from the rising fuel prices, shipping carriers are raising their rates every year. Retailers may not only find cheaper shipping, but also lower-priced goods. .

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Shipping Returns Fulfillment Consumer 91

Independent Retailer

OCTOBER 24, 2022

Consolidated shipping is a method of shipping where a consolidator combines individual less than container load (LCL) shipments from various shippers into one full container shipment. What is Consolidated Shipping? Participating in consolidated shipping earns the shipper preferred rates. According to C.H. LCL vs. FCL.

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Shipping Drop-Shipping Consumer Fashion 82

Independent Retailer

OCTOBER 31, 2022

With more consumers shopping online each year, brands need to be prepared for a significant increase in orders. The 2022 holiday season is just around the corner, and with it comes a plethora of shipping challenges. With more consumers shopping online each year, brands need to be prepared for a significant increase in orders.

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Shipping Fulfillment Planning Management 79

Inside Retail

MAY 1, 2022

After two years of quarantining, it’s no wonder consumers are now expert digital shoppers. In fact, 55 per cent of AU consumers are shopping online more frequently than before the pandemic. Despite consumers’ evolving online behaviour, the shopper journey has largely remained linear, whether it takes 10 minutes or 10 months to buy.

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Consumer Checkout Social Commerce Shipping 147