Retail TouchPoints

APRIL 1, 2024

Imagine stepping into a store where no one speaks your language. You’d likely feel frustration, confusion and, ultimately, disappointment. This same barrier can exist for online shoppers navigating ecommerce sites in languages they don’t understand. Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success.

Customer Experience 320

Customer Experience Clienteling Customer Retention Accounting 320

Inside Retail

APRIL 15, 2024

Knockoffs, fakes, replicas and imitations have long held a place in retail but dupes and their growing acceptability on TikTok have taken consumer behaviour to new heights. No product category appears to be safe with the existence of retailers dedicated to systematically ripping and profiting off popular designs, products and formulas. Sydney-based entrepreneur, Julia Sakr, founded the luxury dog-bed brand, Barney, one of the brands that was “duped” recently by multinational supermarket Aldi.

Supermarket 277

Supermarket Consumer Advertising Accounting 277

Retail Wire

APRIL 15, 2024

Tesla announced significant layoffs on Sunday night, affecting over 10% of its global workforce. Some employees discovered they were laid off when their badges failed to grant them access to company facilities.

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259

Retail Gazette

APRIL 10, 2024

Tesco said price pressures on supermarkets continue to ease as it reported its profits had more than doubled over the past year. Chief executive Ken Murphy said inflationary pressures had “lessened substantially” but noted that “things are still difficult for many customers”. He said the supermarket had “worked hard” to reduce prices, including “doubling down” on its Aldi Price Match offer and Clubcard Prices promotion, which is available on around 8,000 products each week.

Supermarket 135

Supermarket Promotions Returns Marketing 135

Advertisement

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Hyken

APRIL 16, 2024

I love seeing amazement in action. I was at the airport last week with a friend who accidentally spilled his soda. Within moments, an airport employee came over with a bucket and mop to clean up the spill. My friend apologized for making a mess, and the woman’s response surprised both of us. She said, “My name is Laura, and it is my pleasure to clean up your spill.

Fulfillment 112

Fulfillment Customer Experience Returns ATS 112

365 Retail

APRIL 17, 2024

PANGAIA, a pioneering materials science company, is gearing up to launch its first standalone flagship store in the UK this summer, choosing a prime location on Carnaby Street in Shaftesbury Capital’s vibrant Soho neighbourhood. Set at 57 Carnaby Street, the new 1,500 sq ft store will showcase the brand’s genderless apparel collection. This opening provides an opportunity for visitors to engage with nature and sustainable practices right in the heart of London.

Apparel 109

Apparel Fashion Consumer Location 109

Inside Retail

APRIL 4, 2024

Hungry Jack’s has resolved a case which sought for an injunction to block two new restaurants within 5km to an existing franchisee’s locations. When Hungry Jack’s announced plans to open two new outlets in the Central Coast of New South Wales, the franchisee, Peregrine Pty Ltd, took the burger business to court, alleging the new stores would be a breach of the franchise agreement, the Franchising Code of Conduct, and the Australian Consumer Law.

Planning 299

Planning Location Consumer ATS 299

Retail Wire

APRIL 10, 2024

Rolex took a step back at the 2024 Watches and Wonders trade show in Geneva. After the frenzy of "hype watches" in 2023, its new releases signal a return to normalcy in the luxury watch market.

Returns 264

Returns Marketing ATS 264

Retail Gazette

APRIL 17, 2024

Asos losses widened to £120m in its half year as sales plummeted amid its turnaround plan. Adjusted pre-tax losses fell by almost a third over the half to 3 March, as group sales were down 18%. Despite this, Asos reiterated its full-year guidance of a revenues fall of between 5 to 15% alongside positive adjusted EBITDA. The online retailer said it was ahead of plan with its stock reduction process, as it continued to push ahead with its turnaround plan.

Planning 120

Planning Fashion 120

Retail Dive

APRIL 3, 2024

Dash Carts, which also allow shoppers to avoid checkout, will roll out instead at those locations, while the older tech is limited to Amazon Go and some smaller U.K. stores.

Checkout 128

Checkout Location ATS 128

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Shopping Center

APRIL 15, 2024

Bowie, Md. — NAI Michael Cos. will develop South Lake Marketplace, a 600,000-square-foot mixed-use project within the $1.3 billion South Lake development underway in Bowie. Karington LLC, an affiliate of NAI… The post NAI Michael Cos. to Develop 600,000-Square-Foot Mixed-Use Project in Bowie, Maryland appeared first on Shopping Center Business.

Shopping 111

Shopping 111

Retail TouchPoints

APRIL 9, 2024

Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. The retailer also is working with Google Cloud and Accenture to develop new AI-powered tools for its frontline associates. As early as late summer, Best Buy customers in the U.S. will be able to connect with a gen AI-powered virtual assistant for help with tasks like troubleshooting product issues , rescheduling or combining order deliveries , managing software , Geek Squa

Customer Experience 290

Customer Experience Advertising Management ATS 290

Inside Retail

APRIL 10, 2024

More than half of Australian brands say that connecting customer data across channels, sources and platforms remains their biggest challenge. According to a survey by Twilio, 51 per cent of brands admitted they struggle, while 46 per cent said they are having difficulty turning data into customer insights. Twilio’s research showed that 86 per cent of businesses claim they provide ‘good’ or ‘excellent’ customer engagement but only 54 per cent of consumers agree.

Consumer 281

Consumer ATS 281

Retail Wire

APRIL 3, 2024

Amazon's cloud computing branch, known as AWS, is letting go of hundreds of workers from its physical stores technology team as well as its sales, marketing, and global services unit.

Marketing 276

Marketing 276

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

Shopping

Retail Gazette

APRIL 15, 2024

Superdry landlords are expected to bear the brunt as the retailer prepares to launch a new restructuring plan this week in the latest attempt to turnaround the business. The ailing fashion retailer confirmed on Monday it was in the “advanced stages” of preparing a restructuring plan and expects to launch it “in the coming days”. However, it said there is no certainty the plan will be implemented.

Planning 126

Planning Fashion Shopping ATS 126

Retail Dive

APRIL 17, 2024

By committing to smaller, rural communities, the discount retailer has room to grow its already substantial store footprint even more, industry experts and company leaders say.

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113

Hyken

APRIL 9, 2024

What if I told you that a satisfied customer could ruin your business? Most people think satisfied customers are happy and will come back. At least, it appears that way. Many years ago, I used to begin my customer service keynote speeches with a question: By a show of hands, how many of you believe it’s important to satisfy your customers? As you might imagine, just about everyone raised their hand.

Customer Experience 116

Customer Experience Returns Consumer ATS 116

Retail TouchPoints

APRIL 8, 2024

Best Buy , one of the largest retail collectors of e-waste in the U.S., is partnering with Microsoft on a new activation designed to inspire consumers to recycle their unwanted laptops and tablets. During Earth Month in April, customers can bring in any eligible laptop or tablet to a Best Buy store for recycling and save $50 on a Surface device. These recycled devices will then be used for an innovative contest powered by Junk Kouture , a youth-focused sustainable fashion competition.

Fashion 289

Fashion Consumer Marketing Customer Experience 289

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Promotions

Inside Retail

APRIL 14, 2024

Vicinity Centres has agreed to sell the Maddington Central shopping centre in suburban Perth to property investor Realside for $107 million, the Australian Financial Review reported. According to the report, Realside purchased the asset in an off-market trade at a premium to the $97 million book value. It noted that the acquisition cost represents more than 40 per cent discount to the land and replacement value.

Shopping 263

Shopping Marketing ATS 263

Retail Wire

APRIL 16, 2024

Elon Musk is considering adding a small fee for new X users to enable them to post on the platform as a way to address the issue of bots.

Planning 276

Planning 276

Retail Gazette

APRIL 17, 2024

Garden centres and nurseries across the UK are stockpiling plants ahead of Brexit checks being implemented later in April, as concerns grow over whether new border posts will be ready to handle the volume of deliveries. The Horticultural Trade Association (HTA) said many of its members had been ordering more plants during recent weeks, to raise stocks before the checks begin on 30 April, according to The Guardian.

Supermarket 110

Supermarket Grocer Planning Management 110

Retail Dive

APRIL 16, 2024

Terence Reilly, who ushered the more than a century-old brand to viral success, is rejoining Crocs Inc., where he previously served as chief marketing officer.

Marketing 124

Marketing 124

Advertiser: FourKites

Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.

Marketing

365 Retail

APRIL 15, 2024

Covent Garden’s Seven Dials is preparing to introduce several new brands, including the heritage candlemaker Trudon in its first UK bricks-and-mortar debut, the innovative piercing studio Metal Morphosis , and the expanded salon of hair specialists Hadley Yates. Trudon, the renowned French candlemaker established in 1643, will open its doors in June.

Boutique 106

Boutique Location ATS Shopping 106

Retail TouchPoints

APRIL 17, 2024

As the digital landscape evolves, the impending demise of third-party cookies looms large, creating seismic shifts in how businesses understand user intent. Within the world of B2B and B2C commerce, where understanding consumer behavior is key, this change has spurred a quest for innovative solutions. Enter generative AI (gen AI) — a beacon of hope illuminating the path forward for retailers navigating this new terrain.

Target Market 253

Target Market Marketing Consumer Customer Experience 253

Inside Retail

APRIL 13, 2024

Westfield Bondi Junction remained closed on Monday as authorities investigating Saturday’s mass murder combed the mall for evidence. Well-wishers and grieving locals placed floral tributes to the victims outside its entrances on Sunday. In a statement issued Monday morning, Scentre said the mall would “open in due course” once on-site police enquiries are complete.

Advertising 263

Advertising Boutique Shopping Accounting 263

Retail Wire

APRIL 9, 2024

Following the recent increase in the minimum wage for fast-food restaurants in California, a McDonald's franchisee in the state is raising prices, thinking about postponing dining room renovations, and evaluating potential changes to opening hours to save money.

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261

Speaker: Robyn O’Brien - Founder of Sirona Ventures, Adjunct Professor at Rice University’s Business School, Supply Chain Optimization and Logistics Expert

Today’s supply chain leaders are required to stay strong in the face of disruption and not only accept it, but embrace it – after all, progress is made outside of your comfort zone. While it’s easier said than done, conquering the fear of instability in your supply chain is within your reach. Thanks to the advancement of technology and AI, we now have more tools and resources at our disposal than ever before to conquer, not crumble, in the face of uncertainty.

ATS

Retail Gazette

APRIL 4, 2024

Retail crime cost The Co-op £70m last year, according to food managing director Matt Hood, as the mutual turns to AI to stamp out theft at self-checkouts. The Co-op said incidents of shoplifting, abuse, violence and anti-social behaviour increased by 44% last year, as it faced an average of 1,000 incidents each day. “Last year, we experienced something like £70m worth of loss because of the ongoing retail crime epidemic.

Checkout 126

Checkout Shrinkage Management ATS 126

Retail Dive

APRIL 10, 2024

Stores can automate more tasks than ever, including pricing, inventory management and checkout. But for theft prevention, customer service and brand engagement, they need humans.

Inventory Management 119

Inventory Management Checkout Management 119

Mass Relators

APRIL 17, 2024

WEST DES MOINES, IOWA — Hy-Vee Inc. is in the process of acquiring the Strack & Van Til Food Market chain (also known as Indiana Grocery Group LLC), which has stores throughout Northwest Indiana, the company said on Wednesday. The acquisition will add 22 stores to Hy-Vee ’s portfolio of more than 550 retail business units, which includes grocery stores, drugstores, pharmacies, restaurants and convenience stores that focus on meal solutions for busy families.

Grocer 98

Grocer Wholesale Location Marketing 98

Retail TouchPoints

APRIL 3, 2024

Amazon is removing its cashierless Just Walk Out (JWO) technology from its Amazon Fresh supermarkets and will not deploy the solution in new locations scheduled to open later this year, according to multiple media reports. The retailer will instead rely more heavily on its smart Amazon Dash Carts , which have been deployed at Fresh stores since 2020 as well as at Amazon subsidiary Whole Foods.

Checkout 296

Checkout Merchandise Store Supermarket Shopping 296

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale