Retail Customer Experience
JUNE 18, 2025
Shopping journeys are becoming increasingly fragmented. Today’s consumers are influenced by multiple and often simultaneous touchpoints. To stay competitive, retailers must adapt and prioritize seamless, omnichannel experiences that engage customers wherever they are on this journey.
Small Biz Trends
JUNE 14, 2025
Key Takeaways Understand the Importance: Loyalty programs enhance customer retention, making it easier to keep existing customers while attracting new ones. Define Clear Goals: Establish specific objectives for your loyalty program, such as increasing repeat visits or transaction sizes, to measure success effectively. Tailor Rewards Structures: Implement engaging reward models like points-based systems, tiered rewards, or referral incentives to motivate repeat purchases.
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VMS
JUNE 16, 2025
There’s a growing gap in beauty retail that most brands don’t see coming. While retailers pour millions into the latest tech initiatives and digital innovations, their customers have quietly evolved into something entirely different. The result? A disconnect that’s costing brands significant market share and customer loyalty. Beauty retail isn’t broken, but it’s definitely out of sync.
Inside Retail
JUNE 15, 2025
As consumers, we’ve been conditioned to value ‘the quicker the better’. Driven by the need for instant gratification, we’ve developed an artificial urgency and a love for ultra-fast delivery offerings. In the US, Walmart and Amazon are slogging it out in the ‘who can deliver quicker’ race, with Walmart stating it has delivered 4.4 billion items on the same or next day last year, while Amazon hit 4 billion same-day items to US shoppers (plus an additional 2 billion in Europe) in the same period.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
365 Retail
JUNE 16, 2025
While the capabilities of 5G are still being fully explored, attention is already turning to what the future of connectivity will look like. 6G is coming, and it’s set to revolutionise the retail industry. 5G has laid the foundation for seamless personalised connectivity, but 6G will take this a step further. It boasts faster speeds, near-zero latency, supports enhanced AI integration and is being developed with the purpose of supporting future technologies.
Retail Technology Review
JUNE 17, 2025
By Rapid POS. Your point-of-sale (POS) system should make life easier—not frustrate staff, slow down lines, or confuse customers. But if you’re still using outdated tech, it might be doing more harm than good.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail TouchPoints
JUNE 16, 2025
Since the enforcement of the Uyghur Forced Labor Prevention Act (UFLPA) began in 2022, U.S. Customs and Border Protection (CBP) has significantly increased its scrutiny of imports. So far, more than 15,000 shipments have been detained under the UFLPA, with a cumulative value nearing $4 billion. Importantly, enforcement isn’t limited to textiles; rather, it spans categories including electronics, automotive parts, solar panels and aluminum.
Wiser
JUNE 18, 2025
Retail audits are powerful. They give you a real-time snapshot of what’s happening at the shelf—what’s compliant, what’s missing, what’s broken. But too often, brands stop at the data collection stage or act on it as quick as they can—but often reactively. A broken display gets a photo sent to a rep. A missing tag leads to a call. An out-of-stock item triggers a scramble.
I Vend
JUNE 17, 2025
Stay Open. Stay Secure. Retail never sleeps. Whether you run a grocery chain that scans thousands of SKUs an hour or a boutique with unpredictable footfall, a point-of-sale outage stalls revenue, frustrates shoppers, and invites errors that open the door to fraud. The good news: you don’t have to choose between resilience and security. iVend Retail bakes both into its architecture so you can keep selling even when the network drops and keep every transaction accountable.
Small Biz Trends
JUNE 19, 2025
Key Takeaways Thorough Market Research: Conducting in-depth market research helps identify industry trends, competitor strategies, and customer preferences, providing a competitive advantage. Define Your Target Audience: Knowing your target demographic and their shopping behaviors allows for tailored product offerings and effective marketing strategies.
Speaker: Steve Worthy, MBA
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Retail Wire
JUNE 15, 2025
Macy’s store closures were part of the reason for the recent round of retail layoffs, according to a new Challenger, Gray & Christmas analysis published by Fox Business. The report paints a grim picture for U.S. workers: Employers announced roughly 696,000 job cuts between January and May 2025—an 80% jump from the same stretch last year. Retail has borne a disproportionate share of that pain.
Retail TouchPoints
JUNE 18, 2025
David’s Bridal is taking the next step toward fully integrating its ecommerce and store operations as it moves into a tech-driven, asset-light retail model. The biggest customer-facing change will be the introduction of an endless aisle experience in select stores, delivered via full-scale digital touchscreens powered by Shopify that will allow shoppers to access the retailer’s entire inventory, enabling them to purchase items at the store’s point-of-sale and have them shipped them directly to t
Retail Focus
JUNE 17, 2025
AI has taken the world by storm. On the one hand, there are concerns regarding its use of copyrighted material, without compensation given to professional creatives. On the other hand, it can be used to handle extensive, complicated tasks quickly and efficiently. It is especially effective when used in conjunction with reliable data. AI Integration Across Industries AI has found use in most industries.
Small Biz Trends
JUNE 17, 2025
Key Takeaways Understand the Customer Journey: The customer experience encompasses all interactions throughout the buying journey, influencing perceptions and brand loyalty at each phase: awareness, consideration, and decision. Enhance Awareness and Consideration: Use targeted content and transparent product information to raise awareness and foster trust, helping potential customers move smoothly from recognizing their needs to evaluating their options.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Inside Retail
JUNE 17, 2025
What do Cartier, The North Face, Adidas and Victoria’s Secret have in common? They have all been victims of cyberattacks in 2025. Victoria’s Secret was hit especially hard as the digital assault took place during its multi-day Memorial Day sale, and the brand had to shut down the site to restore operations. The lingerie retailer’s chief financial officer Scott Sekella said that the retailer took an estimated US$10 million hit in its second-quarter operating income from the cyberattack.
Retail Gazette
JUNE 19, 2025
Tesco has begun introducing solar-powered refrigeration units to its delivery fleet as part of its efforts to cut carbon emissions across its operations. The UK’s largest grocer is incorporating five battery- and solar-powered endurance units from British engineering firm Sunswap to its Peterborough depot fleet. The new units replace traditional diesel-powered refrigeration systems, allowing the retailer to reduce emissions generated during food deliveries and even when the vehicles are station
Retail TouchPoints
JUNE 19, 2025
In today’s digital-first marketplace, consumer expectations for flawless shopping experiences, whether in-store or online, have reached unprecedented heights and are putting pressure on retailers to provide an “always on” business model. The Impact of Technical Disruptions on Retail A vivid illustration of the vulnerability of retail operations to technical disruptions occurred recently in the UK.
Small Biz Trends
JUNE 20, 2025
Key Takeaways Visual Appeal Matters: Eye-catching window displays create strong first impressions, attracting potential customers and increasing foot traffic to your store. Effective Strategies: Implementing seasonal themes, innovative layouts, and strategic lighting can significantly enhance the visual impact of your displays. Types of Displays: Utilize both static and dynamic window displays to convey your brand message effectively and maintain customer interest.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Inside Retail
JUNE 19, 2025
Retail’s emphasis on rapid expansion is yielding to a more considered and deliberate approach. Across Australian brands, a new narrative is emerging that is defined less by aggressive growth and more by thoughtful, strategic pacing. The recent decision by direct-to-consumer furniture darling, Koala , to pause its $100 million IPO is emblematic of a broader recalibration taking place across the sector.
Retail Gazette
JUNE 16, 2025
Sainsbury’s is set to launch a new unified retail media platform later this year, which it claims will revolutionise how brands and agencies run omnichannel retail media campaigns at scale. The grocer’s platform was built in-house by the supermarket chain and Nectar360 alongside partner brands and agencies. The supermarket chain said it will harness customer insights and AI to deliver audience insights, media planning and activation, optimisation and measurement into one single portal.
Retail TouchPoints
JUNE 17, 2025
According to IHL Group, overstock costs retail businesses $562 billion. These warehouses filled with surplus products aren’t just storage liabilities — they represent a potential gold mine of untapped revenue, waiting to be channeled back into the circular economy. Overstock is especially important for tech retailers, which have a major environmental incentive to keep functional tech out of landfills.
Small Biz Trends
JUNE 18, 2025
Key Takeaways Holistic Customer Experience: Retail customer experience comprises all interactions, from storefronts to post-purchase, fundamentally influencing customer perceptions and loyalty. Key Components: Optimize store layouts, ensure personalized engagement, invest in staff training, and actively request customer feedback to improve overall satisfaction.
Speaker: Beth Sunshine, SVP, Up Your Culture
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Retail Focus
JUNE 19, 2025
In the ever-evolving world of retail, adaptability, aesthetics, and cost-efficiency are crucial to staying ahead of the competition. Retailers must constantly update their in-store displays, promotional setups, and product showcases to capture customer interest and reflect current trends. One solution that perfectly addresses these needs is the modular exhibition system.
Inside Retail
JUNE 17, 2025
Sébastien Kopp and Francois Ghislain Morillion set out to create sneakers differently, with the desire to trace and change every step of the production – from the raw materials to the distribution. They went to Brazil, a country they both already loved, and started to meet raw material producers. Trying to find suppliers at every level of the production chain, choosing the most ecologically and socially oriented.
Retail TouchPoints
JUNE 17, 2025
Today on Manhattan’s West side, thousands of people are funneling into the Jacob K. Javits Convention Center for a trade-focused gathering. Not an unusual occurrence at Javits, but the expo taking place today and tomorrow is unusual in a number of ways. Bild Expo is put on by iconic Manhattan-based electronics retailer B&H , but despite the fact that the show is being run by a merchant, the goal of the event is not to sell products — or in fact to make money at all.
Small Biz Trends
JUNE 15, 2025
Key Takeaways Essential for Success: A retail store pre-opening checklist is crucial for ensuring all elements are prepared before launch, increasing the likelihood of a successful opening. Identify Issues Early: Utilizing a checklist helps identify and address potential problems like inventory shortages and marketing gaps early in the process, safeguarding customer experience.
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Retail Dive
JUNE 20, 2025
The first collection was set to debut this spring, but the two teams are working to ensure they drop the right product at the right time, a spokesperson said.
Inside Retail
JUNE 17, 2025
Walmart, the world’s largest retailer, made its imprint on the retail industry by planting stores here, there and everywhere. It’s legend that company founder Sam Walton, an enthusiastic pilot, used to identify potential store locations by reconnoitering from thousands of feet up in his own plane. Walmart accumulated so much property over the years that the book value of its land and property is pushing $120 billion.
Retail TouchPoints
JUNE 18, 2025
Over the past few years, retail media has become one of the fastest-growing channels in digital advertising, with over 250 retail media networks (RMNs) currently in operation, not to mention the countless travel platforms, food delivery apps and rideshare services that fall under the umbrella of commerce media. Retailers, agencies and brands all benefit from retail media’s continued growth by unlocking new forms of revenue, improving targeting and delivering more relevant and personalized ads to
Small Biz Trends
JUNE 20, 2025
Key Takeaways Local Marketing is Essential: Connecting with your local community enhances visibility, customer engagement, and brand loyalty, making it crucial for small businesses. Target Audience Understanding: Knowing the demographics and psychographics of your audience allows for tailored marketing strategies that resonate with local customers. Effective Strategies: Utilize strategies like optimizing for local SEO, engaging through social media, and hosting community events to foster relatio
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
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