Retail Focus

SEPTEMBER 17, 2024

In today’s competitive online retail market, customer retention is just as important as customer acquisition. By optimizing your website to meet the needs of your customers and search engines, an eCommerce SEO agency can help you boost customer retention and grow your retail business.

Customer Retention 130

Customer Retention Returns Shopping Promotions 130

Retail TouchPoints

JANUARY 23, 2025

The most successful customer service strategies will likely employ a hybrid approach that provides chatbot interactions for specific use cases such as: Simple, routine inquiries Basic information gathering/FAQs Initial triage of customer issues After-hours basic support Voice communication, on the other hand, will be prioritized for: Complex problem (..)

Customer Retention 274

Customer Retention Consumer Promotions Customer Experience 274

Retail Focus

SEPTEMBER 1, 2024

By building an intelligently optimised online customer journey you can achieve higher sales conversion rates, improved customer retention, and a stronger, more recognisable brand. This can ideally lead to long-term customer retention and improve the profitability and efficiency of your business processes.

Customer Retention 130

Customer Retention Payment Services Clienteling Shopping 130

Retail Focus

AUGUST 25, 2024

One of the biggest takeaways that casinos can borrow from retail is to have a customer-centric approach where gaming can be fun, relaxing and responsible. The post What Can Casinos Learn From the Retail World on Customer Retention appeared first on Retail Focus Magazine - Retail Design.

Customer Retention 130

Customer Retention Marketing Retail Marketing Promotions 130

Inside Retail

MARCH 27, 2025

Whether youre a tech giant like Google or a quickly growing accessories retailer, it is important to always remember to meet your customers where they are, be it with content creation, product or loyalty initiatives.

Customer Retention 130

Customer Retention Consumer Wholesale Accessories 130

Retail TouchPoints

MARCH 12, 2025

Now, with the Federal Trade Commission’s recent finalization of the “Negative Option Rule,” businesses offering recurring billing face a pivotal moment that demands both operational changes and fresh thinking about customer retention.

Payment Services 179

Payment Services Customer Retention Customer Experience Marketing 179

Retail Focus

FEBRUARY 1, 2025

The partnership has also fuelled significant advancements in Dr Squatchs direct-to-consumer (DTC) operations, including quicker click-to-delivery, improved customer retention and hands-off fulfilment.

Fulfillment 147

Fulfillment Customer Retention Shipping Management 147

Inside Retail

APRIL 26, 2024

Customer retention With both consumers and retailers feeling the pinch of increasing costs, customer retention will be a key theme of 2024. The competitive landscape is overflowing, making customer acquisition more expensive. Customer retention efforts are six to seven times more cost-effective.

Customer Retention 277

Customer Retention Fulfillment Social Commerce Supply Chain Management 277

I Vend

JUNE 20, 2024

Customer retention is one of the most valuable and important strategies for building a successful mid-size retail business. It places the focus on customer lifetime value (CLTV) – the total that a customer spends with the retailer over a relationship that usually spans years, and even generations.

Customer Retention 94

Customer Retention Management Consumer Marketing 94

Inside Retail

MARCH 6, 2025

Certification signals a genuine commitment to sustainability and reassures customers that their purchasing choices align with their values.

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Customer Retention Consumer Accounting Marketing 221

Retail TouchPoints

MAY 20, 2024

2024 Brand Experience Award Winners Category: Customer Retention & Loyalty DSW Hy-Vee, Inc. Garnering more than 200 nominations, the Retail TouchPoints editorial team assessed all entries and selected winners based on various guidelines, including: overarching strategy, creative approach, tactical execution and overall results.

Customer Retention 299

Customer Retention Fulfillment Customer Experience Marketing 299

Retail TouchPoints

NOVEMBER 18, 2020

But the first step, before marketers consider how they’ll maintain this customer loyalty, is to examine the latest consumer data in order to understand key shifts in their customers’ behavior. Loyalty programs are considered among the best tactics for building customer retention, as they can help increase purchase frequency.

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Location Customer Retention Shopping Consumer 264

Retail TouchPoints

MARCH 27, 2023

The retailer expands into new markets by first learning about the needs of local communities to determine the right place and time for entry, and this strategy will now be extended to how it handles customer retention. ”

Customer Retention 317

Customer Retention Marketing Consumer Shopping 317

Inside Retail

MAY 13, 2024

Amid significant shifts in shopper buying behaviours throughout last year and already this year, retailers are working hard to stay in front of existing customers and attract new ones. Economic uncertainty and customer purchasing habits are weighing heavily on marketing leaders’ minds. However, the acquisition is only half the story.

Marketing 287

Marketing Marketing Spend Customer Retention Advertising 287

Retail TouchPoints

DECEMBER 17, 2021

Google ) Companies with well-defined omnichannel customer experience strategies see a 91% higher year-over-year increase in customer retention rate on average, compared to those without. Omnisend , 2020) Omnichannel shoppers have a 30% higher lifetime value. Aberdeen Group ).

Customer Retention 328

Customer Retention Customer Experience Consumer Shopping 328

Inside Retail

AUGUST 25, 2024

The company saw record 519,000 returning customers, up 5.8 Active customers rose 1.6 Customer retention and brand awareness grew to 64.7 The online beauty retailer’s earnings before interest, taxes, depreciation, and amortisation (EBITDA) surged 661 per cent to $4.8 million while revenue grew 7.4 per cent to $195.7

Returns 278

Returns Customer Retention Accounting Marketing 278

Inside Retail

MARCH 16, 2025

And lets not forget about customer retention. Understanding past behaviour lets you anticipate future needs, whether thats seasonal stock, repeat purchases, or identifying trends before they happen. By unifying data across online and offline channels, you can create seamless experiences that keep shoppers coming back.

Customer Retention 165

Customer Retention Management Location Consumer 165

Retail TouchPoints

DECEMBER 15, 2022

It also offers loyalty amplifiers such as sweepstakes, UGC contests and trivia, with the goal of helping brands enhance customer acquisition, program onboarding and education, revenue, point burn, customer retention and brand advocacy.

Customer Retention 263

Customer Retention Accounting Promotions Management 263

Inside Retail

APRIL 20, 2022

The group has also registered ‘strong’ overall customer retention during the quarter with 47 per cent of marketplace revenue coming from repeat purchases – the highest level since the company was founded. Operating EBITDA was $4.5

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Shopping Customer Retention Returns Consumer 246

Retail TouchPoints

MAY 25, 2022

Loyalty has grown in importance alongside customer retention, with a strong loyalty program and company values both remaining important parts of building out a long-term relationship with customers. ”

Customer Retention 264

Customer Retention Shipping Consumer Planning 264

Retail TouchPoints

JUNE 15, 2023

These companies, and their award-winning strategies and campaigns, will be featured in more detail in an awards report, running later this June.

Customer Retention 276

Customer Retention Jewelry Fulfillment Outdoor 276

Inside Retail

FEBRUARY 24, 2025

Jobs aren’t disappearing, they’re transforming High-performing retail environments demonstrate that these capabilities directly impact key performance indicators: customer retention rates, average transaction value, and brand loyalty metrics all correlate strongly with staff mastery of these human elements.

Customer Retention 130

Customer Retention Point of Sale Checkout Management 130

Retail TouchPoints

MARCH 19, 2024

The retailer also is positioning itself as a seasonal décor destination, promising 60% newness in home and holiday décor seasonally as a strategy to boost customer retention.

Customer Retention 262

Customer Retention Consumer Marketing Visual Merchandising 262

Inside Retail

JULY 14, 2021

“In the past year we’ve experienced first-hand the wave of customers flocking online to buy wine during the Covid-19 crisis. But more importantly we have seen these purchasing behaviours endure post lockdown… we can see [our] strategy producing impressive customer retention figures.”.

Customer Retention 246

Customer Retention Marketing Management Consumer 246

Inside Retail

AUGUST 28, 2022

Company CEO Tennealle O’Shannessy said the higher proportion of returning customers highlights the future potential for the brand’s business.

Customer Retention 246

Customer Retention Returns Accounting Management 246

Retail TouchPoints

APRIL 11, 2023

Instead, returns should be viewed as an opportunity to create a positive experience for a customer, leading to a loyal customer base and long-term ROI. Companies that invest in a personalized customer service (CS) program will see improvement in both savings and revenue, despite the loss on returns.

Returns 297

Returns Customer Retention Consumer Shopping 297

Retail TouchPoints

JUNE 29, 2021

Over the course of 2020, retailers increasingly turned to AI-driven technology to optimize their operations and better understand their customers. In 2021, retailers will utilize the data they’ve gathered over the past year to focus on customer retention and fostering brand loyalty.

Payment Services 276

Payment Services Checkout Customer Retention Kiosk 276

Inside Retail

MARCH 5, 2025

With delivery reliability significantly impacting customer retention and lifetime value, this must be a key focus for retailers. Smaller carriers, in particular, will face working capital pressures, making it essential for retailers to build flexible, multi-carrier shipping strategies to mitigate risk and maintain delivery consistency.

Fulfillment 130

Fulfillment Shipping Customer Retention Inventory Management 130

Inside Retail

JUNE 27, 2023

“Whilst inflationary pressures have played into our profitability in the short-term, our long-term growth plans remain on track, and we will continue to prioritise providing exceptional value across each of our brands as a primary driver of customer retention and engagement.”

Customer Retention 245

Customer Retention Planning Marketing ATS 245

Inside Retail

JULY 18, 2024

Retailers are responding to rising shopper expectations by demonstrating value in new ways and many are focused on customer retention (63 per cent), customer acquisition (62 per cent) and marketing and advertising (61 per cent).

Customer Retention 264

Customer Retention Customer Experience Consumer Shopping 264

Retail TouchPoints

JANUARY 18, 2024

We believe the best performing retail brands will have three legs to their growth story: wholesale , ecommerce and retail stores.

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Planning Customer Retention Wholesale Location 263

Retail Customer Experience

DECEMBER 22, 2023

This holiday season, retailers should focus on three key enhancements to the post-purchase experience to keep their customers loyal and avoid revenue loss due to cart abandonment.

Customer Retention 76

Customer Retention 76

Inside Retail

MARCH 17, 2025

Without a compelling differentiation strategy beyond brand novelty, long-term customer retention becomes difficult. While consumers may be willing to splurge on a trendy international brand at first, many eventually revert to local options offering similar flavors at lower prices.

Marketing 130

Marketing Customer Retention Location Returns 130

Retail TouchPoints

AUGUST 31, 2022

The retailer plans to leverage its recently introduced cross-banner Welcome Rewards loyalty program to drive traffic, sales and customer retention. For now, Bed Bath & Beyond is trying to maximize its multi-banner business model.

Customer Retention 289

Customer Retention Finance Fulfillment Planning 289

Hyken

DECEMBER 31, 2021

She shares 5 customer service strategies that improve customer retention. People may cut companies some slack if a product doesn’t quite work as expected, but only when the customer service experience makes up for these missteps. . What’s the main reason that customer service is so important?

Customer Retention 118

Customer Retention Business Communication Marketing Consumer 118

Inside Retail

MARCH 3, 2024

An alternative approach is to focus on delivering an overall Customer Experience (CX) specifically designed to drive consistent and co-ordinated interactions across all touchpoints along the shopper journey.

Marketing 290

Marketing Customer Retention Returns Planning 290