8 Customer Retention Strategies for 2021

Rain

Introduction In 2021 it’s no longer enough for brands to rely on customer acquisition alone. The post 8 Customer Retention Strategies for 2021 first appeared on Omnichannel Retailing Hub by Rain Retail Software.

Strategies for Improving Customer Retention

Rain

Which costs less: keeping existing customers or acquiring new ones? If you answered keeping existing customers, you’re correct! The post Strategies for Improving Customer Retention first appeared on Omnichannel Retailing Hub by Rain Retail Software.

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5 Ways to Achieve Employee and Customer Retention

Retail TouchPoints

A common theme being emphasized in the business world now more than ever is that what happens on the inside of an organization and amongst employees is often felt on the outside by its customers. Meanwhile, improved management transparency can lead to up to 30% higher retention.

Moonpig navigates turbulence thanks to strong customer retention, says GlobalData

Retail Times

This can be attributed to high customer retention, indeed 87% of revenue generated in the reporting period was from existing shoppers.

Why Startups Can’t Afford to Ignore Customer Retention

Rain

Customer retention is significant for any startup company. This concept represents a brand’s ability to keep the customers happy with Continue reading.

Supermarket loyalty schemes will be key for customer retention in the UK during cost-of-living crisis, says GlobalData

Retail Times

The soaring inflation rate is squeezing consumers’ budgets in the UK, and many are choosing to shop at supermarkets that are perceived as the best value for money as a result, says GlobalData.

The 4 pillars of e-commerce profitability (promos aren’t always the answer)

Inside Retail

Despite the challenges, an opportunity exists for traditional retailers to win new customers and increase their share of wallet through digital channels. Pillar 1: Customer acquisition and retention.

5 Top Customer Service Articles of the Week 8-29-2022

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. 10 Ways To Keep Your Existing Customers Around for the Long-Term by ASBN Newsroom. My Comment: This week, customer loyalty seemed to be the big topic.

5 Top Customer Service Articles of the Week 5-24-2021

Hyken

Each week I read a number of customer service and customer experience articles from various resources. How To Thank A Customer For Their Business | Tips, Tricks, & Budget-Friendly Ideas by Philipp Wolf. 5 Top Customer Strategies CEO Should Know by Duong Nguyen.

5 Top Customer Service Articles of the Week 9-13-2021

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. What Is Customer Loyalty and Retention (And 3 Tips for Improvement) by Scott Clark. Why B2B Customer Experience is Just as Vital for Growth as B2C by Gal Oron.

The Five Best Things to Say to an Angry or Upset Customer

Shep Hyken

That made me start thinking about the best ways to begin a conversation with a complaining or upset customer. Of course, there may be a few pleasantries to welcome a customer into the conversation. So, here are a few lines that customers love to hear.

Guest Post: 4 Customer Service Best Practices for Your Subscription Business

Shep Hyken

Doug Liantonio is the Marketing Outreach Analyst at Gravy Solutions , a company that helps subscription-based businesses recover failed payments and retain customers. From afar, customer service seems like it should be simple. Just answer any questions your customers may have.

5 Top Customer Service Articles of the Week 7-26-2021

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. Negative Employee Experiences Can Translate Into Poor Customer Service, Report Says by Emilie Shumway. (HR How to Build Customer Loyalty with a Thank You Page by Thomas Griffin.

5 Top Customer Service Articles of the Week 2-21-2022

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. Are Lifelike Digital Humans the Future of Customer Experience? My Comment: Is this the future of customer service? It also adds to the customer experience.

5 Top Customer Service Articles of the Week 3-21-2022

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. 15 Stats About Post-Covid Customer Service by Blake Morgan. Chief on that list is updating customer service efforts. Our customer service research supports the theme.

5 Top Customer Service Articles of the Week 11-29-2021

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. Increase Employee Retention With These 4 Tips by David Finkel. The customer experience really starts on the inside of an organization with the employee experience.

5 Top Customer Service Articles of the Week 6-14-2021

Hyken

Each week I read many customer service and customer experience articles from various resources. Actual vs. Intended Customer Experience: The Major Disconnect by Tara Sporrer. As the author of this article calls it, there is a customer service gap, a disconnect.

Guest Post: Why You Should Rethink Your Customer Service Goals

Shep Hyken

She shares 5 customer service strategies that improve customer retention. People may cut companies some slack if a product doesn’t quite work as expected, but only when the customer service experience makes up for these missteps. . What is Customer Retention?

3 Unexpected Benefits of Fast Fulfillment

Rangeme

Most merchants know faster fulfillment will lead to a better customer experience, but there are actually benefits to nearly every aspect of your business when you prioritize a better delivery experience for your customers. Better Customer Retention.

Customer Loyalty Programs: The Most Effective Tool in Your Marketing Arsenal

Medallion Retail

If your wallet has ever looked anything like mine, chances are that at one point in time it was loaded with stacks of customer loyalty cards. In those early days of customer loyalty programs, it was on the customer to.

How to Collect Customer Data and Improve Shopper Experience

Retail Next

Retailers depend directly on consumers for their business growth, which has placed shopper experience and customer satisfaction at the top of the priority list, making customer and market research very important. Gauge customer and purchase trends.

7 Simple Ways to Promote Customer Reviews for a Successful Retail Business

Retail Next

Many factors affect a customer’s decision before buying items from a given company, whether online or in physical stores. But why are customer reviews so crucial to any business? 3 – Go to Your Customers. 4 – Respond to All Customer Reviews.

5 Top Customer Service Articles of the Week 8-8-2022

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. The WOW Factor: How to Deliver an Amazing Customer Experience Every Time by Benny Marotta. My Comment: I love the idea of WOWING the customer.

5 Top Customer Service Articles of the Week 10-4-2021

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. 7 Techniques That Are Key to Customer Retention Today by John Hall. My Comment: Returning customers are more profitable, not just because they return.

5 Top Customer Service Articles of the Week 5-30-2022

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. Yet 44% of companies say they’re more keenly focused on customer acquisition and just 16% on retention. My Comment: We are in the digital era of customer service.

Adore Beauty credits customer loyalty for strong sales growth

Inside Retail

Pureplay online cosmetics retailer Adore Beauty says returning customers contributed 70 per cent of sales coupled with a higher than average spend last year. The post Adore Beauty credits customer loyalty for strong sales growth appeared first on Inside Retail.

Redbubble sales fall despite Covid boosting online shopping

Inside Retail

Online marketplace Redbubble says its sales fell by 16 per cent in the third quarter, despite a high level of returning customers who first engaged with the brand during Covid lockdowns.

5 Top Customer Service Articles of the Week 8-22-2022

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. How CMOs Can Master Their New Job: Leading Customer Experience by Chris Johnson. How To Make Hospitality Customer Service Shine by Paul Savarino.

Pureplay retailer Adore Beauty reports solid third-quarter results

Inside Retail

Pureplay online beauty brand Adore Beauty registered a strong performance in the third quarter, increasing revenue and its customer base. . Its active customer base grew by 7 per cent to 880,000 with customer retention remaining strong at 47 per cent.

Naked Wines revenue grows 42 per cent as online booms

Inside Retail

In the past year we’ve experienced first-hand the wave of customers flocking online to buy wine during the Covid-19 crisis. But more importantly we have seen these purchasing behaviours endure post lockdown… we can see [our] strategy producing impressive customer retention figures.”.

Driving demand with data: a recovery roadmap for retailers

Inside Retail

After two years of immense disruption, cost-effective customer acquisition is a challenge, particularly given decreasing retention and loyalty and an upsurge in ‘switching’ among consumers. Business Customer Sponsored content Bench

Make or break: Inefficient returns processes cost retailers lost sales and customer life time value, warns a new report

Retail Technology Review

Retailers' returns policies present critical conversions and customer retention moments in European shoppers' buying journeys, a new report from KPS, an agile transformation consultancy, reveals

Online Marketing Courses to Take to Help Your Business

Small Biz Trends

You will learn how to research your market, attract customers and drive word of mouth. It shows you how to build a model to track customers and how to monitor marketing strategy. Marketing Customer Analytics, Segmentation, and Targeting. Customer Retention: Maximize Your Profits.

Woolies sells stake in Marley Spoon

Inside Retail

per security, and said it intends to remain committed to the alliance: which covers marketing support and customer origination programs, as well as cooperation on logistics and supply chain operations.

The Value of Repeat Customers

Storis

In an industry with more competition than ever, the importance of earning repeat customers has never been more crucial. The more loyal customers a retailer secures, the more successful it will be. It takes 12 positive customer experiences to make up for one negative experience.

6 Tips to Overcome Business Challenges

Independent Retailer

They must navigate and overcome obstacles at every level, from retaining customers to collecting debts. The first step in the sales funnel is getting the customer’s attention. Customer Retention. by Devin Partida.

Why brands should diversify their portfolio to increase customer loyalty

Inside Retail

They say a company’s most loyal customers are also its most profitable. And in a market that has been significantly affected by the pandemic, building a strong and loyal customer base has never been more important, especially as times continue to remain uncertain.

Can Location Intelligence Make (or Break) the Holiday Shopping Season?

Retail TouchPoints

It’s equally important to hold fast to some tried and true tactics to keep existing loyal customers. Studies show that loyal customers are more likely to make repeat purchases, which ultimately drives revenue. Inform Customers About Product or Service Offerings.

The Online Bingo Blueprint for Virtual Retail Events

Retail Focus

These are online-only events (that may be broadcast from your in-store location) designed to publicise a sale, launch a new product, or increase customer retention. Your virtual events should address your customers as a community and should offer opportunities for them to interact.

Leveraging your loyalty program to nurture a retail community

I Vend

Check out how our loyalty programs drive customer advocacy. Personalised communication is also important for building advocacy and brand ambassadors, with 71% of shoppers feeling frustrated when their customer experience is not personalised.

Loyalty card wallet app Stocard drawing shoppers to engage with brands

Inside Retail

Retailers have clocked a seismic shift in customers being more open and willing to share their data to enjoy a tailored, holistic and rewarding shopping experience. For the past five years, the loyalty card app Stocard has been serving and winning customers throughout Australia.

Will inflation see a surge in supermarket loyalty schemes in the UK?

365 Retail

As Brits continue to face an inflation crisis with the cost-of-living continuing to surge, are supermarket loyalty schemes enough to retain customers? Are more customers likely to join loyalty schemes because of the cost-of-living crisis? Customer retention.

Welcome to the new customer experience

Inside Retail

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. To do so, marketers are leveraging more data, technologies, and channels to create this type of relevant and customised customer journey.