8 Customer Retention Strategies for 2021


Introduction In 2021 it’s no longer enough for brands to rely on customer acquisition alone. The post 8 Customer Retention Strategies for 2021 first appeared on Omnichannel Retailing Hub by Rain Retail Software.

Strategies for Improving Customer Retention


Which costs less: keeping existing customers or acquiring new ones? If you answered keeping existing customers, you’re correct! The post Strategies for Improving Customer Retention first appeared on Omnichannel Retailing Hub by Rain Retail Software.


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Why Startups Can’t Afford to Ignore Customer Retention


Customer retention is significant for any startup company. This concept represents a brand’s ability to keep the customers happy with Continue reading.

5 Ways to Achieve Employee and Customer Retention

Retail Touch

A common theme being emphasized in the business world now more than ever is that what happens on the inside of an organization and amongst employees is often felt on the outside by its customers. Meanwhile, improved management transparency can lead to up to 30% higher retention.

The 4 pillars of e-commerce profitability (promos aren’t always the answer)

Inside Retail

Despite the challenges, an opportunity exists for traditional retailers to win new customers and increase their share of wallet through digital channels. Pillar 1: Customer acquisition and retention.

5 Top Customer Service Articles of the Week 9-13-2021

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. What Is Customer Loyalty and Retention (And 3 Tips for Improvement) by Scott Clark. Why B2B Customer Experience is Just as Vital for Growth as B2C by Gal Oron.

5 Top Customer Service Articles of the Week 5-24-2021


Each week I read a number of customer service and customer experience articles from various resources. How To Thank A Customer For Their Business | Tips, Tricks, & Budget-Friendly Ideas by Philipp Wolf. 5 Top Customer Strategies CEO Should Know by Duong Nguyen.

Guest Post: 4 Customer Service Best Practices for Your Subscription Business

Shep Hyken

Doug Liantonio is the Marketing Outreach Analyst at Gravy Solutions , a company that helps subscription-based businesses recover failed payments and retain customers. From afar, customer service seems like it should be simple. Just answer any questions your customers may have.

5 Top Customer Service Articles of the Week 7-26-2021

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. Negative Employee Experiences Can Translate Into Poor Customer Service, Report Says by Emilie Shumway. (HR How to Build Customer Loyalty with a Thank You Page by Thomas Griffin.

5 Top Customer Service Articles of the Week 2-21-2022

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. Are Lifelike Digital Humans the Future of Customer Experience? My Comment: Is this the future of customer service? It also adds to the customer experience.

5 Top Customer Service Articles of the Week 3-21-2022

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. 15 Stats About Post-Covid Customer Service by Blake Morgan. Chief on that list is updating customer service efforts. Our customer service research supports the theme.

5 Top Customer Service Articles of the Week 11-29-2021

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. Increase Employee Retention With These 4 Tips by David Finkel. The customer experience really starts on the inside of an organization with the employee experience.

Guest Post: Why You Should Rethink Your Customer Service Goals

Shep Hyken

She shares 5 customer service strategies that improve customer retention. People may cut companies some slack if a product doesn’t quite work as expected, but only when the customer service experience makes up for these missteps. . What is Customer Retention?

5 Top Customer Service Articles of the Week 6-14-2021


Each week I read many customer service and customer experience articles from various resources. Actual vs. Intended Customer Experience: The Major Disconnect by Tara Sporrer. As the author of this article calls it, there is a customer service gap, a disconnect.

Customer Loyalty Programs: The Most Effective Tool in Your Marketing Arsenal

Medallion Retail

If your wallet has ever looked anything like mine, chances are that at one point in time it was loaded with stacks of customer loyalty cards. In those early days of customer loyalty programs, it was on the customer to.

How to Collect Customer Data and Improve Shopper Experience

Retail Next

Retailers depend directly on consumers for their business growth, which has placed shopper experience and customer satisfaction at the top of the priority list, making customer and market research very important. Gauge customer and purchase trends.

7 Simple Ways to Promote Customer Reviews for a Successful Retail Business

Retail Next

Many factors affect a customer’s decision before buying items from a given company, whether online or in physical stores. But why are customer reviews so crucial to any business? 3 – Go to Your Customers. 4 – Respond to All Customer Reviews.

5 Top Customer Service Articles of the Week 10-4-2021

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. 7 Techniques That Are Key to Customer Retention Today by John Hall. My Comment: Returning customers are more profitable, not just because they return.

Redbubble sales fall despite Covid boosting online shopping

Inside Retail

Online marketplace Redbubble says its sales fell by 16 per cent in the third quarter, despite a high level of returning customers who first engaged with the brand during Covid lockdowns.

Pureplay retailer Adore Beauty reports solid third-quarter results

Inside Retail

Pureplay online beauty brand Adore Beauty registered a strong performance in the third quarter, increasing revenue and its customer base. . Its active customer base grew by 7 per cent to 880,000 with customer retention remaining strong at 47 per cent.

Driving demand with data: a recovery roadmap for retailers

Inside Retail

After two years of immense disruption, cost-effective customer acquisition is a challenge, particularly given decreasing retention and loyalty and an upsurge in ‘switching’ among consumers. Business Customer Sponsored content Bench

Online Marketing Courses to Take to Help Your Business

Small Biz Trends

You will learn how to research your market, attract customers and drive word of mouth. It shows you how to build a model to track customers and how to monitor marketing strategy. Marketing Customer Analytics, Segmentation, and Targeting. Customer Retention: Maximize Your Profits.

Naked Wines revenue grows 42 per cent as online booms

Inside Retail

In the past year we’ve experienced first-hand the wave of customers flocking online to buy wine during the Covid-19 crisis. But more importantly we have seen these purchasing behaviours endure post lockdown… we can see [our] strategy producing impressive customer retention figures.”.

Make or break: Inefficient returns processes cost retailers lost sales and customer life time value, warns a new report

Retail Technology Review

Retailers' returns policies present critical conversions and customer retention moments in European shoppers' buying journeys, a new report from KPS, an agile transformation consultancy, reveals

Woolies sells stake in Marley Spoon

Inside Retail

per security, and said it intends to remain committed to the alliance: which covers marketing support and customer origination programs, as well as cooperation on logistics and supply chain operations.

Why brands should diversify their portfolio to increase customer loyalty

Inside Retail

They say a company’s most loyal customers are also its most profitable. And in a market that has been significantly affected by the pandemic, building a strong and loyal customer base has never been more important, especially as times continue to remain uncertain.

The Value of Repeat Customers


In an industry with more competition than ever, the importance of earning repeat customers has never been more crucial. The more loyal customers a retailer secures, the more successful it will be. It takes 12 positive customer experiences to make up for one negative experience.

Can Location Intelligence Make (or Break) the Holiday Shopping Season?

Retail Touch

It’s equally important to hold fast to some tried and true tactics to keep existing loyal customers. Studies show that loyal customers are more likely to make repeat purchases, which ultimately drives revenue. Inform Customers About Product or Service Offerings.

What investors want: The four e-commerce metrics that matter most

Inside Retail

This means not just looking at the cost of the product and the number of units you’re selling, but also being clear on your costs around freight and logistics, tariffs, shipping to customers, warehousing and merchant fees. What’s the lifetime value of your customers?

Welcome to the new customer experience

Inside Retail

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. To do so, marketers are leveraging more data, technologies, and channels to create this type of relevant and customised customer journey.

How Merchgirls supercharged business growth by 300% during the pandemic

Inside Retail

To meet the growing needs of their clients during Covid, Merchgirls created a custom pick and pack process that elevated the offering from B2B to B2C on a mass scale.

5 Top Customer Service Articles of the Week 5-17-2021


Each week I read a number of customer service and customer experience articles from various resources. How to handle customer complaints? Alibaba.com) This article summarizes 4 common types of customer complaints and worked out 6 tips to handle them smartly and strategically.

The retailer’s guide to Valentine’s Day

Inside Retail

Encouragingly, Emarsys’ Power to the Marketer research found 46 per cent of retailers are turning to more web personalised technologies this year which will play a major role in customer experience, CRM, and customer retention.

How Loyalty Programmes Can Benefit Your Business

365 Retail

Loyalty programmes are becoming more and more popular as a tool to harness and improve customer retention. Simply put a customer loyalty programme does exactly what it says on the tin, it rewards customers for their loyalty to your brand or business.

Four KPIs to capture the success of your retail loyalty program

Inside Retail

Focusing on customer-centric data is the key to measuring the impact of your retail loyalty program. While every brand has unique measurement needs and goals, these four customer-centric KPIs are a great starting point for building your retail loyalty metrics dashboard.

4 Omnichannel Myths Keeping You From Success

Retail Touch

Omnichannel is a buzzword in the world of retail customer experience. This results in siloed communication and a disjointed customer experience. Omnichannel platforms are meant to limit disruption and simplify the customer experience, as well as grow and change with your business.

LoyaltyLion to host Loyalty Connect 2022 virtual conference

A1 Retail

The conference will bring together experts and retailers to discuss tactics for building customer loyalty and elevating retention rates in 2022. Connecting to convert – High quality customer experiences will be what makes customers convert more often this year.

“It’s simple”: Ex-Burberry exec on why you should listen to customers

Inside Retail

But now, with the pandemic posing less of an economic threat than it did just two years ago, and with customers returning to a more ‘normal’ state of shopping, it’s high time for retailers to really consider what is next for the industry. Customers are for life, not just for Christmas.

Retail Adventures Podcast with Kizer & Bender & Sea & Scott

Retail Adventures

Jason Baum, Customer Retention Specialist Jason Baum is a skilled customer service, marketing, sales and business development professional with a comprehensive background in the development and execution of strategic communication plans to drive customer acquisition, retention and engagement.

Amazing Business Radio: Philipp Wolf

Shep Hyken

Managing Customer Success. Preventing Customer Churn. Shep Hyken interviews Philipp Wolf, CEO of Custify , a company that helps SaaS businesses deliver great results for customers. They discuss how to utilize customer information and behavior to help ensure customer success.

Guest Post: Why Should Your Customer Service Team Care About NPS?

Shep Hyken

This week, we feature an article by Simona Benetinová, content manager at Nicereply , a company that helps organizations, of all sizes, provide outstanding customer service. She writes about customer loyalty and why your team should care about your brand’s Net Promoter Score.

Retail Loyalty Program for increased customer lifetime value

I Vend

Increasing the lifetime value of your customers through customised retail loyalty programs For years retail strategy has been based on ‘right products, right place, right price’ and the focus for profit has been on increasing the average basket size.

Three ways to provide customer-centric shipping

Inside Retail

And so the firm gets bad reviews, products get sent to the wrong customer, or it’s the right product but it’s late. Retailers who adopt a solution like ShipStation’s, says Boyer, can effect a customer-centric approach built on three pillars – speed, flexibility and transparency.