5 Tips For Boosting Retail Employee Engagement

Retail Next

This wouldn’t be a problem if employee retention weren’t vital to business growth. Long-serving employees make fewer mistakes, work more efficiently, and contribute vastly more than fresh hires ever can. So how do you convince retail employees to stick around for quite some time?

GANT ignites employee engagement and learning in partnership with YOOBIC

Retail Times

Global fashion brand, GANT, has created a digitally connected global community for its frontline workers - increasing employee engagement, improving operational excellence, and driving increased sales conversions - in partnership with YOOBIC, the digital workplace solution for frontline teams.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Retail safety tracking: Improving employee engagement and retention

Retail Dive

Workplace safety is important in every industry. For this reason, retailers are increasingly incorporating the power of safety management systems (SMS

Leyland SDM boosts employee engagement and store efficiency with YOOBIC

A1 Retail

By delivering communication, merchandising and health and safety checklists to colleagues in the flow of work, Leyland SDM has seen an increase in employee engagement across the business, explains Jonathan Jennings, Chief Executive of Leyland SDM.

Guest Post: The Intersection of Engagement and Productivity

Shep Hyken

This week, we feature an article by Luke Jamieson, Regional Director at Centrical , the next-gen employee engagement and performance platform. He writes about the importance of engagement and employee experience to an organization’s productivity to business success.

Why it’s time to twerk your work perks

Inside Retail

I can’t tell you how much this upsets the social committee members, who spent months coming up with the new employee perks. Big or small, each of the perks from these retailers tells a story to the employee and the wider community about what the company values.

Leyland SDM boosts employee engagement and store efficiency with YOOBIC to support rapid business growth

365 Retail

By delivering communication, merchandising and health and safety checklists to colleagues in the flow of work, Leyland SDM has seen an increase in employee engagement across the business, explains Jonathan Jennings, Chief Executive of Leyland SDM.

The Kooples fashions exceptional employee engagement and measures improvements in compliance and CX in partnership with YOOBIC

Retail Times

French fashion retailer, The Kooples, has increased employee engagement, utilising frontline staff expertise to inform product design, and exceeded compliance and customer satisfaction targets in partnership with YOOBIC, the digital workplace solution for frontline teams.

In A COVID-19 World, Retailers Should Focus on Keeping Employees Engaged [Video]

Graff Retail

We’re still all reeling from COVID-19 and with the lockdown, it seems retailers will continue to be faced with challenging situations. Retail Articles

Success starts with empathy: Why you need to lead from the heart

Inside Retail

Keeping people informed about what you know and what plans you have in place to alleviate the pressures they are feeling will go some way toward maintaining engagement. When an employee is doing a great job, praise them and share their accomplishments with their colleagues.

Guest Post: How to Use an LMS for Employee Skill Development

Shep Hyken

He writes about how using a learning management system (LMS) expedites employee skill development in your organization. Therefore, teaching employees new skills is important as it can help improve retention and turnover rates as well as ensure better productivity. .

How to manage the cultural divide in the workplace

Inside Retail

This can cause confusion and make your initial engagement with the new setting challenging. Business Careers HR Latest Leadership Professional employee engagement management

Meet the rising star of the week: Anthony Tripodo, Coles Media

Inside Retail

Careers Leadership Professional employee engagement leadership management Rising Stars of Retail

How to bust Covid fatigue in the workplace

Inside Retail

Employees and bosses alike are well and truly over the pandemic, with uncertainty and workplace challenges continuing. Additionally, HR software firm Motivosity found that two-thirds of employees surveyed said the pandemic had negatively affected their working relationship with their boss.

Elevating Training and Onboarding Effectiveness for New Employees

Theatro

Retailers have long struggled with high attrition rates and the constant burden of hiring and assimilating new employees. However, costs went beyond just the onboarding of each employee.

Water cooler chats and cheerleading: The rise of the workplace influencer

Inside Retail

Post-pandemic, in combination with the global war for talent, we witness the explicit surge in employee power. Employees expect organisations to have a greater emphasis on what is now important to them and have equal concern for their wants and needs.

E-commerce teams: The unseen keys to success

Inside Retail

And as brands rethink the role of the in-store experience accordingly, they must also recognise the role of ‘back-stage’ teams and employees as a differentiator. Offering an exceptional customer experience is non-negotiable, but it starts with an exceptional employee experience.

Guest Post: How to Boost Customer Support Employee Productivity for Better CX

Shep Hyken

She shares how organizations can create an environment that motivates employees to become more productive and improve customer experience. A sign of a highly productive organization would be its adequate attention and emphasis on catering to the needs of both its customers and employees.

Four ways workplace uniforms improve business – even during Covid

Inside Retail

Nearly every aspect of our jobs – from the daily meetings, to the tools we use, to the clothes we wear – has an impact on our level of engagement. Uniforms are a key piece of the engagement puzzle, reminding members that they are part of a team.

How C-Stores can fuel customer loyalty with truly convenient in-store and curbside services

Theatro

This disconnection decreased employee engagement, reduced service speed, lowered productivity, and lead to disjointed operational workflows. Limitations on customer satisfaction, employee engagement, and task completion.

Collaborating as One Team with a Fully Connected Frontline?

Theatro

Theatro’s engagement brought deep cross-discipline expertise in retail, strategy, program leadership, and pilot measurement—the mix of capabilities essential to unlocking the full potential of Theatro’s Mobile Communication Platform.

The Three N’s of Employee Fulfillment

Shep Hyken

In the best of times, it’s important to keep your best employees. So, how can you keep good employees, and keep them not only engaged with their jobs but also engaged with their customers? The best employees don’t just work for a paycheck.

Guest Post: Short-Staffed? Start Treating Employees Like Customers

Shep Hyken

and the author of the new book Employees First! Inspire, Engage, and Focus on the HEART of Your Organization. She shares the five ways to treat employees like customers and become a company where people want to work. The power has shifted from employer to employee.

Guest Post: How To Support And Inspire Your Customer Experience Team?

Shep Hyken

This week we feature an article by Anjan Pathak, Co-founder and CTO at Vantage Circle , an Employee Engagement Platform. Find out what your employees aspire to have or do, and see what you can do to help them achieve their goals. Engagement Platform.

5 Top Customer Service Articles of the Week 4-11-2022

Shep Hyken

My Comment: When it comes to customer service, I believe everyone must be properly trained – not just the front-line/customer-facing employees. Employee Engagement vs. Employee Experience: What’s the Difference & Why it Matters by Luke Jamieson.

Guest Post: Leaders Need to Show, Not Just Say

Shep Hyken

She writes about how leaders can lead by example and model the change that they wish to see from their employees. Let employees know what is changing, why it’s changing, how it will impact them and what they do (differently) on a daily basis, and how they will be involved.

5 Top Customer Service Articles of the Week 3-28-2022

Shep Hyken

Research: How Employee Experience Impacts Your Bottom Line by Kate Gautier, Tiffani Bova, Kexin Chen, and Lalith Munasinghe. My Comment: Let’s kick off this week’s Top Five Roundup with an excellent article that appeared in Harvard Business Review, and the topic is the employee experience.

Amazing Business Radio: Chris Wallace

Shep Hyken

The employees who talk to your customers, the people who represent you, are the gatekeeper of your brand’s message. Chris and his team have developed the Brand Transfer Study tool which helps companies measure brand message alignment and engage their frontlines in innovative new ways.

Sephora Enhances Employee Communications During COVID and Beyond

Retail Touch

To make the most of opportunities as it prepared its stores for reopening, Sephora focused on elevating field communications with its 12,000 retail associates, providing them with vital tools and timely information that would keep employees up-to-date and engaged across its 530 stores in the U.S.

Walmart Wireless Partner’s Motivational ‘Secret Sauce’: On-Demand Pay Services for Employees

Retail Touch

Keeping retail hourly workers engaged and motivated is a tough challenge at any time, and the stresses on frontline workers from the coronavirus pandemic have not made it any easier. Reale shared insights regarding what they’ve been doing to keep their employees safe, motivated and productive.

Empowering Frontline Success: Stop Killing Engagement with Micromanagement

Theatro

Yet, too often, businesses take the bait and waste valuable dollars on expensive hardware that promises to help compensate for poor employee engagement and performance instead of solving the fundamental problems of underutilization and disconnection.

Streamlining Consistent In-Store Communication during Seasonal Spikes

Theatro

However, staffing sufficient employee resources like these at all times is difficult and cost-prohibitive. Blog Retail Customer loyalty Digital Transformation Employee Engagement Empowerment In-Store Communication Labor Shortage Manager Effectiveness

Streamlining Consistent In-Store Communication during Seasonal Spikes

Theatro

However, staffing sufficient employee resources like these at all times is difficult and cost-prohibitive. Uncategorized Customer loyalty Digital Transformation Employee Engagement Empowerment In-Store Communication Labor Shortage Manager Effectiveness Retail

Streamlining Consistent In-Store Communication during Seasonal Spikes

Theatro

However, staffing sufficient employee resources like these at all times is difficult and cost-prohibitive. Uncategorized Customer loyalty Digital Transformation Employee Engagement Empowerment Labor Shortage Manager Effectiveness Retail

Frans Johansson: How Diversity Drives Innovation and Attracts Top Talent

Retail Touch

Industry Insights Topics Features Retail Innovation Featured employee engagement employee retention retail innovation diversity The Retail Innovation Conference Frans Johansson The Medici Group HCM workforce culture diversity and inclusion DE&IAs CEO of The Medici Group , Frans Johansson spends his days consulting with business leaders on the value of Diversity, Equity & Inclusion (DE&I), and how they support business differentiation and growth.

10 Things To Do To NOT Drive Results

Graff Retail

We often ‘beat you over the head’ with what you need to do to increase sales, improve the customer experience and build employee engagement. After all, that’s the work we do with our clients. But here are 10 Things NOT To Do To Drive Results. Retail Articles

Apple’s retail chief tells associates to reject unions

Retail Wire

The Apple store employees engaged in organizing their coworkers have accused the tech giant of engaging in union busting activities. An internal video featuring Deirdre O’Brien, Apple vice president of people and retail, included a message to store associates that individuals leading efforts to organize stores do “not have a deep understanding of Apple” or its business.

Circle K Owner Launches Summer Hiring Spree to find 25,000 New Workers

Retail Touch

” As retailers struggle with an ongoing labor shortage, employee engagement is becoming key to not only bringing in new talent, but also keeping the staff they already have.

Building Unity on a Remote International Team (wegginar)

The Global Small Business Blog

How to implement a communication and diverse work culture that keeps international employees engaged? ©2021 Women Entrepreneurs Grow Global. All rights reserved. Wonder how to find great candidates from around the world?

Strategizing the Future of Brick-and-Mortar Retail

Independent Retailer

Hire Enthusiastic Employees to Encourage In-Store Shopping. When developing best practices for hiring, it is important to be in touch with what the day-to-day activities look like for employees in any given store. It is equally important to retain exceptional employees.

Small Team Retailers Still Earn Big: A Review of the RIS Top 100 Retailers

Theatro

For example, specialty retailer, Home Depot (5 th ), typically has dozens of frontline employees on a single shift to cover their large format stores and provide customers with the assistance they expect.

Long-term employee and customer relationships key to retail growth

Inside Retail

If employers invest in their people, provide meaningful learning opportunities, and help employees grow within their organisation, retail staff can have successful and engaging long-term careers. Invest in new innovations to support the holistic well-being of employees.

Data dynamism: Three ways embedded analytics are transforming retailers’ data into competitive retail insights

Retail Focus

This allows employees to act promptly, encouraging them to become proactive and empowered participants in the datasphere. Improved employee wellbeing and retention: As well as understanding the needs and wants of customers, integrated data software can optimise internal processes.