Retail TouchPoints

MAY 3, 2024

By offering unique experiences, exclusive perks and opportunities for growth and advancement, SMBs demonstrate their commitment to nurturing their employees’ long-term career development, thereby enhancing loyalty and reducing turnover.

Employee Engagement 262

Employee Engagement Fulfillment 262

Retail TouchPoints

NOVEMBER 23, 2022

A federal judge has reportedly ordered Amazon to stop retaliating against employees engaged in workplace activism, according to the Associated Press.

Employee Engagement 312

Employee Engagement ATS 312

Retail TouchPoints

JUNE 8, 2022

. “Whether applicants are looking for seasonal employment or an exciting career with a dynamic global retailer, we provide the resources and ‘One Team’ culture to help them find growth and fulfillment and a global brand with an array of programs that create award-winning engagement among our team members.”

Employee Engagement 298

Employee Engagement Checkout Store Operations Fulfillment 298

Inside Retail

MARCH 20, 2025

By utilising tools like employee self-service portals and digital training platforms, HR resources become more accessible to all employees. Additionally, prioritising training and development ensures that both frontline and corporate employees have opportunities for growth.

Employee Engagement 130

Employee Engagement Promotions Management ATS 130

Retail TouchPoints

MARCH 14, 2025

Weve found that this approach resonates with our talent and creates a foundation for impactful employee engagement, retention and innovation. We often create programming that responds to their interests from data and AI to supply chain, leadership and management skills.

Visual Merchandising 213

Visual Merchandising Employee Engagement Customer Experience Fulfillment 213

Retail Dive

JANUARY 8, 2024

Like many retailers where the majority of associates aren't at a computer, PetSmart evolved their internal communications channels to ensure they could reach all associates across stores, distribution centers (DCs) and home offices.

Employee Engagement 98

Employee Engagement ATS 98

365 Retail

OCTOBER 2, 2024

In today’s dynamic business landscape, employee engagement has become one of the most important factors contributing to productivity and overall success. Engaged employees are more motivated, dedicated, and invested in the company’s mission, leading to better performance and higher levels of innovation.

Employee Engagement 52

Employee Engagement 52

Retail Customer Experience

SEPTEMBER 25, 2023

When daily mobile orders suddenly decline for no apparent reason, when lines grow because the POS and the Kiosk transaction slow down dramatically, and/or when employees express frustration about doing simple things like clocking in or trying to complete video training, the likely culprit is congestion in the store network.

Employee Engagement 81

Employee Engagement Customer Experience Kiosk 81

Retail TouchPoints

DECEMBER 22, 2022

In November, a federal judge ordered Amazon to stop retaliating against employees engaged in workplace activism as part of a lawsuit regarding the organizing of a warehouse on Staten Island, N.Y. This is the second action Amazon has faced from U.S. authorities in recent months.

ATS 278

ATS Employee Engagement Location 278

Retail TouchPoints

DECEMBER 2, 2024

She is passionate about the intersection of brand and business strategy and the power of brands to drive growth and employee engagement as well as the role of brand architecture and brand governance.

Thrift Store 182

Thrift Store Fashion Fast Fashion Employee Engagement 182

A1 Retail

DECEMBER 18, 2024

By Charlie Sampson, Director of Leadership Development at employee engagement consultancy scarlettabbott Theres nothing like Christmas in retail. Manic, magical, and mince pie-fuelled, its a challenging period for employees and team leaders in the industry that makes Christmas happen.

Employee Engagement 104

Employee Engagement Management Returns ATS 104

Retail TouchPoints

MARCH 15, 2023

However, employee shortages are forcing many organizations to prioritize capabilities that support operating efficiency and store performance over employee engagement and loyalty. Many business leaders, and retailers specifically, plan to increase their investment in digital technology for the frontline.

Employee Engagement 277

Employee Engagement Management Point of Sale Planning 277

Retail TouchPoints

FEBRUARY 1, 2023

In November 2022, a federal judge ordered Amazon to stop retaliating against employees engaged in workplace activism due to the firing of a former employee at JFK8. Amazon has been facing multiple legal challenges from the NLRB as warehouses across the ecommerce giant’s footprint continue to hold union votes.

ATS 299

ATS Employee Engagement Planning Marketing 299

Retail TouchPoints

AUGUST 4, 2021

To build a positive culture, management must offer opportunities for employees to engage with their leaders and peers. In fact, 71% of executives say that employee engagement is critical in their company’s success, and companies with a highly engaged workforce are 21% more profitable.

Customer Retention 264

Customer Retention Employee Engagement Customer Experience Management 264

Theatro

NOVEMBER 19, 2024

By offering real-time assistance and on-demand knowledge, Theatro IQ helps retailers maximize their technology investments and leads to enhanced employee engagement, reduced turnover, and improved customer experiences.

Employee Engagement 85

Employee Engagement Customer Experience Location Management 85

Hyken

APRIL 22, 2022

This week, we feature an article by Luke Jamieson, Regional Director at Centrical , the next-gen employee engagement and performance platform. He writes about the importance of engagement and employee experience to an organization’s productivity to business success. A virtuous cycle of employee engagement.

Employee Engagement 110

Employee Engagement Customer Experience ATS 110

Retail TouchPoints

SEPTEMBER 2, 2024

This leads to healthier communication and collaboration and, thus, higher employee engagement and lower employee turnover. At Bragg, we’ve seen firsthand how employee engagement contributes to the company vision.

Planning 278

Planning Employee Engagement Promotions ATS 278

Inside Retail

MAY 23, 2024

Employee engagement and development: The frontline staff represents the brand and plays the crucial role in shaping the customer experience. Comprehensive training and a culture of employee engagement enable staff to represent brand values genuinely, enhancing the Invisible PR effect.

Employee Engagement 273

Employee Engagement Customer Experience Store Layout Marketing 273

Retail TouchPoints

MAY 17, 2023

Additionally, technology can aid in ensuring employees are compensated fairly based on their skills and experience, reducing pay disparities based on gender, race or other factors.

Returns 306

Returns Employee Engagement Management Marketing 306

365 Retail

JUNE 9, 2021

By delivering communication, merchandising and health and safety checklists to colleagues in the flow of work, Leyland SDM has seen an increase in employee engagement across the business, explains Jonathan Jennings, Chief Executive of Leyland SDM. Jennings concluded.

Employee Engagement 52

Employee Engagement Customer Experience Location Shopping 52

Retail TouchPoints

JULY 6, 2020

In essential positions, where employees work at grocery stores, pharmacies or health care facilities, these individuals put themselves at risk daily simply through continued public contact rather than staying safe at home. It’s easy to put aside employee engagement initiatives during this time, particularly in the face of steep budget cuts.

Employee Engagement 165

Employee Engagement Customer Experience Returns ATS 165

Retail Times

AUGUST 12, 2021

French fashion retailer, The Kooples, has increased employee engagement, utilising frontline staff expertise to inform product design, and exceeded compliance and customer satisfaction targets in partnership with YOOBIC, the digital workplace solution for frontline teams.

Employee Engagement 52

Employee Engagement Fashion 52

Theatro

OCTOBER 22, 2024

With its “Heads Up & Hands-Free” As-a-Service solution, Theatro helps enterprises unlock their frontline’s full potential and accelerate business success by enabling them to automate manual or multi-step processes which improve productivity, operational efficiency, employee engagement, and the customer experience.

Shopping 90

Shopping Employee Engagement Planning Customer Experience 90

Retail TouchPoints

MAY 27, 2022

Reports show strong employee engagement and a 93% improvement in product knowledge, said Vrålstad. Since the European pilot program, BSH has expanded the training program into the U.S. for associates at several large consumer electronics retailers.

Employee Engagement 289

Employee Engagement Point of Sale Consumer Management 289

Retail TouchPoints

DECEMBER 10, 2024

Employers who focus on mental health foster long-term employee satisfaction and retention, benefiting both workers and the business. boost employee engagement and wellness, even during the high-stress holiday season. With over 293,000 U.S.-based

Employee Engagement 277

Employee Engagement Planning Management Returns 277

A1 Retail

JUNE 9, 2021

By delivering communication, merchandising and health and safety checklists to colleagues in the flow of work, Leyland SDM has seen an increase in employee engagement across the business, explains Jonathan Jennings, Chief Executive of Leyland SDM. Jennings concluded.

Employee Engagement 44

Employee Engagement Customer Experience Location Shopping 44

365 Retail

MARCH 29, 2025

As British retail and hospitality businesses face significant wage and tax rises, many firmsrecognise the need to improve labour productivity and employee engagement, prompting a growing need for investments in Artificial Intelligence (AI) according to the latest research from Legion Technologies , an innovator in workforce management (WFM).

Employee Engagement 59

Employee Engagement Management Consumer ATS 59

Inside Retail

MAY 29, 2021

One of the most important touchpoints an employee has with their employer is when and how they get paid. Ensuring they are paid accurately, on time, every time is key to employee engagement.

Employee Engagement 259

Employee Engagement Fulfillment Management Location 259

Retail TouchPoints

MARCH 21, 2022

Delivering best-in-class employee development and learning programs for all levels of the organization, Tina has created and implemented a wide range of mentorship, coaching and leadership development programs to build strong culture and positive employee engagement in all locations.

Payment Services 264

Payment Services Checkout Customer Experience Supply Chain Management 264

Storis

SEPTEMBER 16, 2024

Today, technology permeates nearly every aspect of our lives. The expectation of user-friendly software in business environments is more pronounced than ever. Whether navigating an enterprise platform or interacting with a mobile application, users expect intuitive interfaces and seamless experiences.

Employee Engagement 52

Employee Engagement Customer Experience Marketing 52

Retail TouchPoints

AUGUST 18, 2022

With continued company expansion, the retailer realized the need for more timely and consistent information delivery to its employees — most of whom don’t work at desks. To address some of the newfound employee engagement challenges, the retailer turned to digital signage as a cost-effective way to reach its workforce.

Employee Engagement 288

Employee Engagement Management Promotions Location 288

Retail TouchPoints

JANUARY 24, 2022

Improving Employee Engagement in the Retail Industry. If retail employee turnover continues to be an issue, there’s a chance to reverse the problem. Below are some quick tips that can help invigorate the employee experience so valuable workers can remain in the fold and continue to wow your customers.

Employee Engagement 312

Employee Engagement Returns Consumer ATS 312

Inside Retail

SEPTEMBER 27, 2021

Mentoring creates trusted relations, increases employee engagement and retention, provides inspiration, encouragement and helps diversity. Acting as role models based on values and life achievements, they can nurture younger workers and share general and professional knowledge, experience, and life lessons.

Employee Engagement 246

Employee Engagement Management 246

Wiser

JULY 11, 2022

Retail has one of the highest employee turnover rates in the job industry, and continuously having to train and retrain new staff can leave a wide margin for error. On top of this, a lot of time and effort goes into replacing employees. This can eventually lead to negative employee-customer experiences—hurting your brand image.

Employee Engagement 146

Employee Engagement Advertising Marketing Promotions 146

Inside Retail

MAY 3, 2024

Retailers across categories and markets are prioritising their store staff and employee engagement more broadly as a way to differentiate in an tough economic environment. “Not everyone wants to progress right through the training lifecycle and we don’t force everyone to, we are quite open to that too,” he added.

Apparel 278

Apparel Employee Engagement Fashion Accessories 278

Retail TouchPoints

MARCH 11, 2022

We found a $74 difference between the average order total between promoters ($137.11) — employees who are willing to recommend their brand as an employer of choice — and extreme detractors ($63.06).

Customer Experience 290

Customer Experience Employee Engagement Promotions Outdoor 290

Inside Retail

FEBRUARY 9, 2022

There’s growing awareness of the importance of employer brand, and the connection between engaged, productive staff and business outcomes. Research by Forbes Insights found that revenue growth is linked to high EX performance (defined as ‘high employee engagement and satisfaction’), regardless of how much companies prioritise CX or not.

Payment Services 130

Payment Services Employee Engagement Beauty and Health Customer Experience 130