Retail Dive

JANUARY 8, 2024

Like many retailers where the majority of associates aren't at a computer, PetSmart evolved their internal communications channels to ensure they could reach all associates across stores, distribution centers (DCs) and home offices.

Employee Engagement 83

Employee Engagement ATS 83

Retail TouchPoints

FEBRUARY 22, 2024

Rite Aid has launched its new ‘It Means More’ to celebrate its employees, who represent the company’s “steadfast focus on creating meaningful interactions,” according to a company statement.

Employee Engagement 255

Employee Engagement Marketing Customer Experience ATS 255

365 Retail

JUNE 9, 2021

By delivering communication, merchandising and health and safety checklists to colleagues in the flow of work, Leyland SDM has seen an increase in employee engagement across the business, explains Jonathan Jennings, Chief Executive of Leyland SDM. Jennings concluded.

Employee Engagement 52

Employee Engagement Customer Experience Location Shopping 52

Retail Times

AUGUST 12, 2021

French fashion retailer, The Kooples, has increased employee engagement, utilising frontline staff expertise to inform product design, and exceeded compliance and customer satisfaction targets in partnership with YOOBIC, the digital workplace solution for frontline teams.

Employee Engagement 52

Employee Engagement Fashion 52

A1 Retail

JUNE 9, 2021

By delivering communication, merchandising and health and safety checklists to colleagues in the flow of work, Leyland SDM has seen an increase in employee engagement across the business, explains Jonathan Jennings, Chief Executive of Leyland SDM. Jennings concluded.

Employee Engagement 40

Employee Engagement Customer Experience Location Shopping 40

Retail TouchPoints

MAY 3, 2024

By offering unique experiences, exclusive perks and opportunities for growth and advancement, SMBs demonstrate their commitment to nurturing their employees’ long-term career development, thereby enhancing loyalty and reducing turnover.

Employee Engagement 220

Employee Engagement Fulfillment 220

Inside Retail

JUNE 2, 2024

Employee engagement is the Holy Grail that most employers are searching for in order to have everyone in the team working to their full potential – contributing to a productive workforce, delivering meaningful outcomes, creating a happier workplace, and delivering a better bottom line. Sadly, the statistics aren’t great.

Employee Engagement 130

Employee Engagement Accounting Shipping ATS 130

Inside Retail

OCTOBER 3, 2024

The impact on engagement At the organisational level, we refer to it as employee engagement, but let’s call it what it truly is, happiness at work. Engagement levels are dropping to its lowest level in more than a decade. Add in the ‘right to disconnect’, and it’s all a bit confusing.

Employee Engagement 130

Employee Engagement Management Accounting ATS 130

Graff Retail

AUGUST 9, 2024

We all talk about employee engagement. And, there’s certainly no shortage of tactical solutions you could implement to improve engagement levels. Yet, what’s always true is the undeniable link between the quality of Leadership and Employee Engagement. We all know how important it is to driving results.

Employee Engagement 59

Employee Engagement 59

Retail TouchPoints

NOVEMBER 23, 2022

A federal judge has reportedly ordered Amazon to stop retaliating against employees engaged in workplace activism, according to the Associated Press.

Employee Engagement 301

Employee Engagement ATS 301

Graff Retail

MARCH 1, 2021

We’re still all reeling from COVID-19 and with the lockdown, it seems retailers will continue to be faced with challenging situations.

Employee Engagement 52

Employee Engagement 52

Retail TouchPoints

SEPTEMBER 2, 2024

This leads to healthier communication and collaboration and, thus, higher employee engagement and lower employee turnover. At Bragg, we’ve seen firsthand how employee engagement contributes to the company vision.

Planning 254

Planning Employee Engagement Promotions ATS 254

Retail Wire

MARCH 8, 2023

Starbucks interim CEO Howard Schultz agreed to testify before the Senate Health, Education, Labor and Pensions Committee as part of its investigations into the coffee giant’s labor practices and its treatment of employees engaged in union organizing activity.

Employee Engagement 100

Employee Engagement 100

Retail TouchPoints

JUNE 8, 2022

. “Whether applicants are looking for seasonal employment or an exciting career with a dynamic global retailer, we provide the resources and ‘One Team’ culture to help them find growth and fulfillment and a global brand with an array of programs that create award-winning engagement among our team members.”

Employee Engagement 262

Employee Engagement Checkout Store Operations Fulfillment 262

Retail TouchPoints

DECEMBER 22, 2022

In November, a federal judge ordered Amazon to stop retaliating against employees engaged in workplace activism as part of a lawsuit regarding the organizing of a warehouse on Staten Island, N.Y. This is the second action Amazon has faced from U.S. authorities in recent months.

ATS 249

ATS Employee Engagement Location 249

Inside Retail

MAY 23, 2024

Employee engagement and development: The frontline staff represents the brand and plays the crucial role in shaping the customer experience. Comprehensive training and a culture of employee engagement enable staff to represent brand values genuinely, enhancing the Invisible PR effect.

Employee Engagement 273

Employee Engagement Customer Experience Store Layout Marketing 273

Theatro

APRIL 25, 2022

This disconnection decreased employee engagement, reduced service speed, lowered productivity, and lead to disjointed operational workflows. Limitations on customer satisfaction, employee engagement, and task completion. Fragmented communications, disjointed workflows, and ill-informed teams. Send targeted communications.

Employee Engagement 98

Employee Engagement Fulfillment Customer Experience Management 98

Retail TouchPoints

MARCH 15, 2023

However, employee shortages are forcing many organizations to prioritize capabilities that support operating efficiency and store performance over employee engagement and loyalty. Many business leaders, and retailers specifically, plan to increase their investment in digital technology for the frontline.

Employee Engagement 241

Employee Engagement Management Point of Sale Planning 241

Retail TouchPoints

FEBRUARY 1, 2023

In November 2022, a federal judge ordered Amazon to stop retaliating against employees engaged in workplace activism due to the firing of a former employee at JFK8. Amazon has been facing multiple legal challenges from the NLRB as warehouses across the ecommerce giant’s footprint continue to hold union votes.

ATS 293

ATS Employee Engagement Planning Marketing 293

Retail Wire

MAY 26, 2022

The Apple store employees engaged in organizing their coworkers have accused the tech giant of engaging in union busting activities.

Employee Engagement 100

Employee Engagement 100

Graff Retail

JUNE 22, 2023

We all talk about employee engagement. And, there’s certainly no shortage of tactical solutions you could implement to improve engagement levels. Yet, what’s always true is the undeniable link between the quality of Leadership and Employee Engagement. We all know how important it is to driving results.

Employee Engagement 52

Employee Engagement 52

Inside Retail

FEBRUARY 9, 2022

There’s growing awareness of the importance of employer brand, and the connection between engaged, productive staff and business outcomes. Research by Forbes Insights found that revenue growth is linked to high EX performance (defined as ‘high employee engagement and satisfaction’), regardless of how much companies prioritise CX or not.

Payment Services 130

Payment Services Employee Engagement Beauty and Health Customer Experience 130

Retail Customer Experience

OCTOBER 25, 2023

Implementing NICE WFM Suite with Employee Engagement Manager supports the company’s transition to employing more home-based agents and won fast praise from agents and leaders alike. Apparel company Lands’ End wanted to give agents more flexibility and involvement with scheduling while modernizing contact center operations in the cloud.

Employee Engagement 67

Employee Engagement Apparel Management 67

Retail Gazette

MAY 12, 2024

The annual list recognises companies with the highest employee engagement and wellbeing levels. Iceland has been named as one of The Sunday Times Best Places to Work in 2024.

Supermarket 105

Supermarket Employee Engagement 105

Retail TouchPoints

JULY 6, 2020

In essential positions, where employees work at grocery stores, pharmacies or health care facilities, these individuals put themselves at risk daily simply through continued public contact rather than staying safe at home. It’s easy to put aside employee engagement initiatives during this time, particularly in the face of steep budget cuts.

Employee Engagement 149

Employee Engagement Customer Experience Returns ATS 149

Wiser

JULY 11, 2022

Retail has one of the highest employee turnover rates in the job industry, and continuously having to train and retrain new staff can leave a wide margin for error. On top of this, a lot of time and effort goes into replacing employees. This can eventually lead to negative employee-customer experiences—hurting your brand image.

Employee Engagement 146

Employee Engagement Advertising Promotions Marketing 146

Retail TouchPoints

AUGUST 4, 2021

To build a positive culture, management must offer opportunities for employees to engage with their leaders and peers. In fact, 71% of executives say that employee engagement is critical in their company’s success, and companies with a highly engaged workforce are 21% more profitable.

Customer Retention 263

Customer Retention Employee Engagement Customer Experience Management 263

Inside Retail

AUGUST 14, 2023

Thirdly, happier people = happier customers Engaged employees are happier, more productive and more effective at their jobs. Culture Amp’s survey on Retail Australia shows the sector scores below the global average on employee engagement at 70 versus 73 per cent, ranking in the bottom half of all markets.

Customer Experience 130

Customer Experience Employee Engagement Marketing Management 130

Retail Times

AUGUST 14, 2023

WorkL, the employee experience platform which measures, tracks and improves employee engagement and employee happiness at work, reveals that the average Wellbeing Risk score for employees working in Retail is now 11% points above other workplace averages which have dropped from 33% to 26%.

Employee Engagement 75

Employee Engagement ATS 75

Inside Retail

JUNE 15, 2023

This is costing companies money — and lots of it Gallup goes on to tell us that managers hold the key for up to 70 per cent of employee engagement. And that 70 per cent of engagement, equates to a difference of 20 per cent in productivity and in profit. It’s easy to re-engage them. Would you let it persist?

Management 130

Management Employee Engagement ATS Marketing 130

Retail Focus

JUNE 21, 2023

Thanks to the use of digital tools, such as open-shift management and two-way communication module, businesses can improve employee engagement and ensure that information always gets to the right place when needed. But that can be overcome through effective employee communication management.

Employee Engagement 148

Employee Engagement Management Finance Supermarket 148

Retail TouchPoints

MAY 17, 2023

Additionally, technology can aid in ensuring employees are compensated fairly based on their skills and experience, reducing pay disparities based on gender, race or other factors.

Returns 296

Returns Employee Engagement Management Marketing 296

Retail TouchPoints

OCTOBER 2, 2024

They even influence how employees engage with customers and deliver value. This could be a billboard or advertisement on the street, the look and feel of a storefront design, or the physical and digital displays within a shop.

Kiosk 244

Kiosk Advertising Consumer Employee Engagement 244

Retail Gazette

APRIL 10, 2024

“We’ve never had higher employee engagement scores than we’ve had this year, and we’ve consistently been number one on the Advantage survey with suppliers for eight years running. We have also given reasonable returns to shareholders, so we think the balanced model is working.”

Grocer 115

Grocer Supermarket Employee Engagement Returns 115

Inside Retail

JANUARY 8, 2023

The company now offer coffee, hot beverages, pantry services, vending, catering, and employee engagement events. In addition, its services have expanded beyond micro markets. Morsl recently signed a lease for an office and warehouse space in Marrickville, Sydney, to accommodate its planned business expansion.

Marketing 130

Marketing Employee Engagement Checkout Planning 130

Small Biz Trends

JULY 9, 2022

Boost Employee Engagement. Your employees are likely the ones who interact directly with customers most often. So if they’re engaged at work, your customers will be more likely to have a positive experience. This Aircall post by Emily Gregor features seven tips for boosting employee engagement.

Employee Engagement 140

Employee Engagement Marketing Customer Experience Location 140

Theatro

JUNE 19, 2023

Driving Employee Engagement and Satisfaction Strong communication among associates fosters a positive work environment and boosts employee engagement and satisfaction. When associates feel informed and connected, they are more likely to be motivated, productive, and loyal to their organization.

Employee Engagement 96

Employee Engagement Visual Merchandising Customer Experience Promotions 96