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5 Ways to Achieve Employee and Customer Retention

Retail TouchPoints

To build a positive culture, management must offer opportunities for employees to engage with their leaders and peers. In fact, 71% of executives say that employee engagement is critical in their company’s success, and companies with a highly engaged workforce are 21% more profitable.

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6 Keys to Empowering Store Associates During the Holiday Season

Retail TouchPoints

To keep employee engagement and performance at their peak, retailers should ensure that management is always present on the sales floor, according to Michael Brown, Partner and Americas Retail Leader at Kearney in an interview with Retail TouchPoints. Put managers front and center. Allow associates to focus on their strengths.

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Why are your store workers leaving?

365 Retail

Of the total retail job vacancies, store vacancies accounted for a huge 87 per cent. A more holistic understanding of why your people are leaving means you can put together a targeted plan to reduce costly turnover and attract more talent, as well as increase employee engagement. The average turnover rate was 50.8

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How to Take Your Employees from Competent to Elite with Art Turock

Hyken

Extreme accountability is seeing beyond the current circumstances and committing no matter what. Accountability isn’t about assigning blame. Instead of holding others accountable with blaming questions, invite accountability by asking employees questions to reveal the choices that were made and their consequences.

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Sunshine Ace Hardware Nails Customer Satisfaction with Innovative Voice Technology

Theatro

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. Theatro has allowed us to add accountability into our communication process and to incentivize our associates.

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3 rules for successfully implementing sales training in your business

Inside Retail

Is your goal to improve employee engagement? Today’s top retailers succeed by embracing a culture grounded in learning, transparency and accountability. Using various reporting methods will help you check you’re hitting your targets, no matter what. If your goal is to improve sales skills, you’ll need proof of sales growth.

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How Retailers Can Build ‘Forgivability’ to Survive a Cyberattack

Retail TouchPoints

Although retailers can and should take all possible preventative measures, there is always an inherent risk to customers’ accounts. Every employee should understand the importance of protecting customers’ data and the steps needed to enable strong enterprise security.