Retail TouchPoints

MARCH 21, 2022

Ultimately, as more consumers return to in-store shopping, maximizing technology is key to creating the type of experience that will drive foot traffic and enhance in-store capabilities.

Payment Services 260

Payment Services Checkout Supply Chain Management Customer Experience 260

Hyken

OCTOBER 30, 2023

Living with customers means managing their experience from the moment they start considering a purchase to the time they return for another one. Employee engagement is crucial for maintaining a high level of service for any company or brand. How does living with customers 24/7 impact the hospitality industry in unique ways?

Employee Engagement 62

Employee Engagement Shipping Returns Customer Experience 62

Hyken

OCTOBER 30, 2023

Living with customers means managing their experience from the moment they start considering a purchase to the time they return for another one. Employee engagement is crucial for maintaining a high level of service for any company or brand. How does living with customers 24/7 impact the hospitality industry in unique ways?

Employee Engagement 56

Employee Engagement Shipping Returns Customer Experience 56

Inside Retail

JANUARY 12, 2023

If you’ve found yourself feeling a bit flat after returning to work (or outright hating your job) this year, you’re not alone. BackToWork is trending for Australia on Tik Tok, with plenty of users lamenting the return to the office. There’s nothing new about the return-to-work blues. Photo by cottonbro studio/Pexels , CC BY.

Returns 130

Returns Employee Engagement Management ATS 130

Hyken

APRIL 11, 2022

Employee Engagement vs. Employee Experience: What’s the Difference & Why it Matters by Luke Jamieson. LinkedIn Pulse) Employee engagement, workplace culture, employee experience… these are popular captions that show up frequently in conversations about the current and future state of work.

Employee Engagement 54

Employee Engagement Customer Experience Returns Location 54

Retail TouchPoints

APRIL 28, 2023

Are managers putting timely data around customer expectations, product availability and professional progress in the hands of deskless workers to help increase productivity and boost employee engagement? Managers and upper-level leaders are not the only ones who can benefit from access to information.

Finance 253

Finance Employee Engagement Supermarket Management 253

Inside Retail

JULY 7, 2022

Since reopening, there doesn’t seem to have been a significant return to retail. Sheike just hosted its first ever national conference for team members, which Roux sees as an important part of the brand’s employee engagement efforts. . “We People have chosen different paths,” she said.

Employee Engagement 130

Employee Engagement Marketing Management Fashion 130

Retail TouchPoints

DECEMBER 28, 2022

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. Modern warehouses need to be responsive, flexible, resilient and reliable to accommodate constant change and evolve with it.

Management 274

Management Fulfillment Drop-Shipping Employee Engagement 274

Inside Retail

JULY 12, 2023

Each time you become distracted with a thought, memory, emotion, image or sensation (such as an itchy foot), return to the anchor. Your job is to return to your chosen anchor. You can practise this anywhere, with eyes open or closed. Start with 60 seconds twice daily and build from there.

Management 242

Management Returns Employee Engagement ATS 242

Inside Retail

AUGUST 31, 2023

It is this trust between leadership and their employees that sets the tone for employee engagement and performance. While the implications of the role of digital technology in creating trust can seem daunting, it is paramount for any company looking to stay ahead of the competition and ensure a good return on investment.

Employee Engagement 130

Employee Engagement Management Accounting Promotions 130

Retail TouchPoints

MARCH 3, 2023

According to McKinsey , it yields 20% higher customer-satisfaction rates, boosts sales-conversion rates by 10% to 15%, and enables an increase of 20% to 30% in employee engagement. Industry leaders with expertise in customer experience have provided their stakeholders with 3X higher returns than the retailers that lack this expertise.

Consumer 240

Consumer Customer Experience Fulfillment Employee Engagement 240

Theatro

APRIL 5, 2023

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. Our goal as company was to refine our productivity,” says Michael Wynn, President from Sunshine Ace Hardware.

Employee Engagement 52

Employee Engagement Management Location Accounting 52

Theatro

DECEMBER 20, 2023

The 2024 Leaderboard results are a strong indication of Theatro’s dedication to innovation, performance, return on investment, and service quality. .” Theatro achieved top 5 rankings in 29 of the 31 evaluated categories, demonstrating its impact in providing exceptional value and advancing retail technology adoption.

Employee Engagement 52

Employee Engagement Returns Store Operations Customer Experience 52

Theatro

JUNE 15, 2022

And beyond labor savings and increased revenue opportunities, corporate training teams also gained a new understanding of training effectiveness and employee engagement. in increased revenue due to repurposing labor and applying reclaimed training time to customer engagements on the sales floor .

Employee Engagement 98

Employee Engagement Returns Customer Experience Planning 98

Inside Retail

JANUARY 8, 2023

Improved productivity: Encouraging employees to think creatively helps to foster a culture of innovation and productivity. MI Academy’s award-winning HackGames is returning to Retail Week for a third year. Cost savings: Discover fresh ideas without the need to over-invest in external resources or consultants.

Employee Engagement 130

Employee Engagement Returns Marketing ATS 130

Retail TouchPoints

AUGUST 15, 2022

In some cases, they’re even returning to the channels of yester-year to shake things up. In fact, the use of traditional media — such as TV, radio, direct mail and outdoor advertising — as a customer acquisition tool rose from 29% in 2021 to 51% in 2022, second only to email outreach (68%).

Drop-Shipping 211

Drop-Shipping Shipping Outdoor Customer Retention 211

Retail TouchPoints

JUNE 27, 2022

The combination of fierce competition for ad space and a reduced ability to target high-intent consumers has made it increasingly difficult for businesses to get the return they need to justify the spend. Implementing an in-store incentive program for your employees allows them to invest in their jobs as they would with long-term careers.

Advertising 269

Advertising Employee Engagement Consumer Marketing 269

365 Retail

SEPTEMBER 17, 2023

Foster Employee Engagement A retail manager who knows how to foster employee engagement effectively is one step closer to achieving business goals seamlessly. Engagement goes beyond simply keeping employees happy.

Management 52

Management Inventory Management Store Layout Employee Engagement 52

Cisco Retail

JUNE 21, 2021

Specifically, for retail at the NRF Retail Converge virtual tradeshow, we’re focused on what powering an inclusive recovery can do for our customers, our partners, our sellers at Cisco — and our retailers as well, as we all gradually return to work and adapt to this new environment. Where there’s a will, there’s a way.

Employee Engagement 87

Employee Engagement Loss Prevention Returns Fulfillment 87

Inside Retail

MAY 2, 2023

Our workers expect our managers to put in more discretionary effort, in return for which they may be treated favourably when a better offer comes along. Just look at your return to workplace discussions and you’ll see exactly what I mean. This shouldn’t be an unfamiliar scenario – it’s just that the shoe is on the other foot.

ATS 130

ATS Management Returns Employee Engagement 130

I Vend

DECEMBER 13, 2022

Increase employee engagement by 20-30%. Increase shareholder returns – retailers with consistently high customer-satisfaction scores have a three times higher return. Increase customer satisfaction by up to 20%. Increase sales conversion by 10-15%.

Promotions 85

Promotions Employee Engagement Checkout Returns 85

Wiser

NOVEMBER 13, 2023

When employees feel genuinely valued, respected, and heard, they not only become champions of their workplace but also enthusiastic promoters of its products and services. This sense of appreciation fosters a deep sense of loyalty and commitment, leading to increased employee engagement and overall organizational success.

Promotions 148

Promotions Employee Engagement Shopping Marketing 148

Inside Retail

NOVEMBER 13, 2023

When global research shows more than 40 per cent of employees who changed jobs in 2022 felt they were better off in their previous job, it’s a no-brainer to make it oh-so-easy for your valued ex-employees to return.

Promotions 130

Promotions Employee Engagement Returns Marketing 130

Inside Retail

FEBRUARY 15, 2022

Immediately following the lockdowns, many retail staff launched straight into peak trading season, which was amplified due to pent up demand and an exuberant return to physical retail spaces. Retailers will undoubtedly want to take advantage of the predicted rebound in retail spending.

Fulfillment 246

Fulfillment Management Employee Engagement Returns 246

Inside Retail

JULY 12, 2022

At the same time, short-term spikes in online sales are starting to return to more expected levels, even though some consumers have permanently altered their channel preferences. The pandemic has clearly exacerbated the need for employee engagement and a sense of community.

Payment Services 130

Payment Services Planning Employee Engagement Consumer 130

Cisco Retail

MAY 17, 2022

In hybrid work models, if employees don’t get a full office experience from home, there’s a good chance they’ll no longer be busy doing the right things to deliver business outcomes. However, if you try and drive a return-to-office too quickly, you may find the cost of sustaining stopgap measures becomes unmanageable.

Employee Engagement 128

Employee Engagement Location Management Returns 128

Cisco Retail

DECEMBER 15, 2021

In return, students must commit to a regular work schedule and attend all days of the program. Mentoring is a part of leading a Conscious Culture , which company employees tap into to make a positive impact on the communities where they live, work, learn, and play, increasing employee engagement in what the company does externally.

Employee Engagement 106

Employee Engagement Returns Marketing Promotions 106

Inside Retail

JULY 19, 2022

This is why the battle to get people to return to the office is going to be so hard-fought and so highly questioned. Work anytime: flexible work has been on the HR agenda for almost six years. Again, Covid was merely an accelerant to the existing trend.

Returns 130

Returns Employee Engagement Marketing Planning 130

365 Retail

DECEMBER 7, 2021

56% of respondents highlighted the importance of physical stores, and the frontline staff working in them, as the ‘face’ of their brands’ omnichannel experience as retailers increasingly need to offer additional services such as pick up/ return in-store and delivery options linking to online channels.

Employee Engagement 52

Employee Engagement Planning Customer Experience Consumer 52

Wiser

JULY 25, 2022

Automation allows your sales team more leeway to focus on their individual talents, leading to higher employee engagement, better consumer relationships, and eventually more overall sales. If a sales rep fails to return a potential customer’s communication in time, it can lead to a loss in revenue.

Employee Engagement 148

Employee Engagement Target Market Consumer Management 148

365 Retail

OCTOBER 5, 2021

Spanish fashion retailer, Desigual , has increased employee engagement and streamlined operational efficiencies in partnership with YOOBIC , the digital workplace solution for frontline teams. Desigual is an international fashion brand that was established in Barcelona in 1984.

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52

Inside Retail

NOVEMBER 1, 2021

Last year, 40-year-old Australian furniture retailer Freedom underwent a significant turnaround, which involved a major rebrand, a return to its design-led roots and a focus on omnichannel. We’ve been working hard on transparency and trust, our employee engagement scores and buy-in is up and up and all that is important to driving change.

Checkout 246

Checkout Visual Merchandising Shopping Employee Engagement 246

365 Retail

JULY 13, 2021

This problem has suddenly become real and the on/offline channel split looks like it will never return to the way it was. By delivering communication, merchandising and health and safety checklists to colleagues in the flow of work, Leyland SDM has seen an increase in employee engagement across the business.

Payment Services 52

Payment Services Visual Merchandising Employee Engagement Management 52

Theatro

MAY 19, 2022

By closing communication gaps and enabling frontline team members to collaborate and work efficiently as OneTeam, stores can consistently deliver game-changing customer service experiences that compel customers to return again and again.

Store Operations 98

Store Operations Customer Experience Planning Management 98

Hyken

MARCH 28, 2022

You not only need consumers to make purchases from you but you also need ways to turn them into returning customers who are pleased with your company and brand. (The Apopka Voice) Your business can’t operate and grow unless you have steady and paying customers. My Comment: As you may know, I love lists.

Customer Experience 54

Customer Experience Employee Engagement Returns Consumer 54

Indigo 9 Digital

MAY 2, 2022

With this in mind several Nordstrom stores offer a dizzying number of services including: shoe repair, personal styling, gift wrapping, in-store drop off of online returns from other retailers, onsite alterations, dry cleaning, monograming, and an endless array of beauty services. Customers can now do that easily with the retailer’s app.?

Customer Experience 52

Customer Experience Payment Services Loss Prevention Drop-Shipping 52

Theatro

SEPTEMBER 27, 2022

CIOs know that Capex purchases almost always come with diminishing returns and constantly require maintenance and upgrades. According to Christopher Gilchrist, a principal research analyst at Forrester, 60% of organizations are accelerating a move away from capital expenditures in favor of operating expenditures.

Payment Services 40

Payment Services Employee Engagement Management Returns 40