Retail TouchPoints

MARCH 3, 2023

According to McKinsey , it yields 20% higher customer-satisfaction rates, boosts sales-conversion rates by 10% to 15%, and enables an increase of 20% to 30% in employee engagement. Industry leaders with expertise in customer experience have provided their stakeholders with 3X higher returns than the retailers that lack this expertise.

Consumer 245

Consumer Customer Experience Fulfillment Employee Engagement 245

Retail TouchPoints

MARCH 21, 2022

5G can Drive Consumer Engagement. 5G is expected to be a powerful catalyst to disrupt retail operations, from optimizing warehouses and supply chain management to transforming the in-store customer experience through personalization and product engagement.

Payment Services 261

Payment Services Checkout Supply Chain Management Customer Experience 261

Retail TouchPoints

JULY 6, 2020

In essential positions, where employees work at grocery stores, pharmacies or health care facilities, these individuals put themselves at risk daily simply through continued public contact rather than staying safe at home. For the short term, employees and customers will have to weather having as little direct contact as possible.

Employee Engagement 150

Employee Engagement Customer Experience Returns ATS 150

Inside Retail

MAY 2, 2023

Our workers expect our managers to put in more discretionary effort, in return for which they may be treated favourably when a better offer comes along. Other studies illustrate how consistently and significantly managers over-rate how much they recognise, reward and care for their staff – compared to what the staff think about that.

ATS 130

ATS Management Returns Employee Engagement 130

Hyken

OCTOBER 30, 2023

Living with customers means managing their experience from the moment they start considering a purchase to the time they return for another one. Employee engagement is crucial for maintaining a high level of service for any company or brand. We can all learn from their methods.

Employee Engagement 61

Employee Engagement Shipping Returns Customer Experience 61

Inside Retail

JANUARY 12, 2023

If you’ve found yourself feeling a bit flat after returning to work (or outright hating your job) this year, you’re not alone. BackToWork is trending for Australia on Tik Tok, with plenty of users lamenting the return to the office. There’s nothing new about the return-to-work blues. Photo by cottonbro studio/Pexels , CC BY.

Returns 130

Returns Employee Engagement Management ATS 130

Hyken

OCTOBER 30, 2023

Living with customers means managing their experience from the moment they start considering a purchase to the time they return for another one. Employee engagement is crucial for maintaining a high level of service for any company or brand. We can all learn from their methods.

Employee Engagement 55

Employee Engagement Shipping Returns Customer Experience 55

Inside Retail

AUGUST 31, 2023

It is this trust between leadership and their employees that sets the tone for employee engagement and performance. Pre-social media, companies were largely able to manage the reputations they let out into the public sphere, but digitisation means that anyone, from anywhere can comment on a brand.

Employee Engagement 130

Employee Engagement Management Accounting Promotions 130

Inside Retail

JULY 7, 2022

Since reopening, there doesn’t seem to have been a significant return to retail. Ceridian found that 99 per cent of retail executives in Australia are considering hiring former employees, known as ‘boomerang’ workers. People have chosen different paths,” she said.

Employee Engagement 130

Employee Engagement Marketing Management Fashion 130

Theatro

APRIL 5, 2023

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. Our goal as company was to refine our productivity,” says Michael Wynn, President from Sunshine Ace Hardware.

Employee Engagement 52

Employee Engagement Management Location Accounting 52

Inside Retail

FEBRUARY 15, 2022

Immediately following the lockdowns, many retail staff launched straight into peak trading season, which was amplified due to pent up demand and an exuberant return to physical retail spaces. At a tactical level, leave and shifts will need to be actively managed for maximum coverage but also to allow time for personal restoration.

Fulfillment 246

Fulfillment Management Employee Engagement Returns 246

Theatro

JUNE 15, 2022

The Theatro Mobile Communication Platform also provided a solution for corporate and store management to deliver training in a way that could be performed on the floor and at times that would not hinder the customer experience.

Employee Engagement 98

Employee Engagement Returns Customer Experience Planning 98

I Vend

DECEMBER 13, 2022

Increase employee engagement by 20-30%. Increase shareholder returns – retailers with consistently high customer-satisfaction scores have a three times higher return. Loyalty management system data enables retailers to build deeper relationships and greater loyalty, by creating truly personalised promotions.

Promotions 85

Promotions Employee Engagement Checkout Returns 85

Retail TouchPoints

JUNE 27, 2022

The combination of fierce competition for ad space and a reduced ability to target high-intent consumers has made it increasingly difficult for businesses to get the return they need to justify the spend. Implementing an in-store incentive program for your employees allows them to invest in their jobs as they would with long-term careers.

Advertising 273

Advertising Employee Engagement Consumer Marketing 273

Inside Retail

JANUARY 8, 2023

Improved productivity: Encouraging employees to think creatively helps to foster a culture of innovation and productivity. MI Academy’s award-winning HackGames is returning to Retail Week for a third year. Cost savings: Discover fresh ideas without the need to over-invest in external resources or consultants.

Employee Engagement 130

Employee Engagement Returns Marketing ATS 130

Inside Retail

JULY 12, 2022

At the same time, short-term spikes in online sales are starting to return to more expected levels, even though some consumers have permanently altered their channel preferences. 2 The research identified six guiding principles that retailers can apply in strategically planning for and managing the potential long-term effects of Covid.

Payment Services 130

Payment Services Planning Employee Engagement Consumer 130

Cisco Retail

MAY 17, 2022

In hybrid work models, if employees don’t get a full office experience from home, there’s a good chance they’ll no longer be busy doing the right things to deliver business outcomes. However, if you try and drive a return-to-office too quickly, you may find the cost of sustaining stopgap measures becomes unmanageable.

Employee Engagement 122

Employee Engagement Location Management Returns 122

Inside Retail

JULY 19, 2022

This is why the battle to get people to return to the office is going to be so hard-fought and so highly questioned. Do they think you, their manager, can help? Work anytime: flexible work has been on the HR agenda for almost six years. Again, Covid was merely an accelerant to the existing trend.

Returns 130

Returns Employee Engagement Marketing Planning 130

Cisco Retail

DECEMBER 15, 2021

In return, students must commit to a regular work schedule and attend all days of the program. Mentoring is a part of leading a Conscious Culture , which company employees tap into to make a positive impact on the communities where they live, work, learn, and play, increasing employee engagement in what the company does externally.

Employee Engagement 102

Employee Engagement Returns Marketing Promotions 102

Wiser

JULY 25, 2022

Improving your sales team management. Automation allows your sales team more leeway to focus on their individual talents, leading to higher employee engagement, better consumer relationships, and eventually more overall sales. Maximizing your potential sales revenue. These are just a few possibilities.

Employee Engagement 148

Employee Engagement Target Market Consumer Management 148

365 Retail

OCTOBER 5, 2021

Spanish fashion retailer, Desigual , has increased employee engagement and streamlined operational efficiencies in partnership with YOOBIC , the digital workplace solution for frontline teams. Desigual is an international fashion brand that was established in Barcelona in 1984.

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52

365 Retail

JULY 13, 2021

Retailers need urgently to digitise store management processes, and communications and training as the role of the store worker changes, says Fabrice Haiat, CEO of YOOBIC. This problem has suddenly become real and the on/offline channel split looks like it will never return to the way it was.

Payment Services 52

Payment Services Visual Merchandising Employee Engagement Management 52

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

But modern store employees need real-time solutions to adapt to ever-changing environments. Retail employees are increasingly stretched, whether it’s customer data at their fingertips to personalize the experience or tools to manage new forms of payment such as curbside pickup. What is retail workforce management?

Management 76

Management Payment Services Employee Engagement Store Operations 76

Theatro

MAY 19, 2022

” It was critical to store success that managers and coworkers could connect with each other from anywhere in the store to maintain satisfactory customer service and to execute important daily store operations. District Manager. Theatro is the best thing we’ve rolled out in 5 years! It has driven more value than anything else.”.

Store Operations 98

Store Operations Customer Experience Planning Management 98

365 Retail

DECEMBER 7, 2021

56% of respondents highlighted the importance of physical stores, and the frontline staff working in them, as the ‘face’ of their brands’ omnichannel experience as retailers increasingly need to offer additional services such as pick up/ return in-store and delivery options linking to online channels.

Employee Engagement 52

Employee Engagement Planning Customer Experience Consumer 52

Inside Retail

NOVEMBER 1, 2021

Last year, 40-year-old Australian furniture retailer Freedom underwent a significant turnaround, which involved a major rebrand, a return to its design-led roots and a focus on omnichannel. But we’ve managed to keep forward momentum on that, which is good. We launched that roadmap in March 2020. It was a huge change agenda.

Checkout 246

Checkout Visual Merchandising Shopping Employee Engagement 246

Retail TouchPoints

NOVEMBER 21, 2022

Leaders need to pay particular attention to managers, who play an outsized role in frontline retail: McKinsey data shows that managers are significantly more likely to leave their position (63%) than non-managers (36%). Even as we’ve returned to a relative “normal,” turnover is ever-present in the minds of retail leaders.

Customer Experience 304

Customer Experience Employee Engagement Management Consumer 304

Theatro

SEPTEMBER 27, 2022

I believe having access to mobile devices—without having to own them and dedicate IT staff to manage, maintain, and replace them when they break—is a much better business proposition. CIOs know that Capex purchases almost always come with diminishing returns and constantly require maintenance and upgrades.

Payment Services 40

Payment Services Employee Engagement Management Returns 40

Inside Retail

APRIL 3, 2023

In tough economic times, business leaders are generally looking to rein in spending, so it’s understandable that they require a high return on investment before they give any capital expenditure the green light. Return on inspiration “As Peter Drucker, the great strategist said, ‘Culture eats strategy for breakfast.’

Returns 130

Returns Customer Experience Employee Engagement Management 130

Theatro

MAY 4, 2020

Turn on Ship-from-Store to Help Manage Inventory and Reduce Shipping Costs. A weekly leadership call, recorded to share with those both on- and off-shift, can work wonders to reinforce core values and reassure employees that things are under control. Employees need to know that their work matters.

Shipping 52

Shipping Store Operations Fulfillment Employee Engagement 52

Hyken

MARCH 25, 2022

This week we feature an article by Anjan Pathak, Co-founder and CTO at Vantage Circle , an Employee Engagement Platform. Thus, your customer experience team is the driving factor behind loyalty and returns in the long run. When things go tough, your customer service representatives need better management, not more money.

Customer Experience 61

Customer Experience Employee Engagement Returns Planning 61

Inside Retail

JULY 13, 2023

Seeking regular feedback from employees on their quality of life can help create meaningful, scalable options that can support the team sustainably. By investing in employees’ wellbeing, SMEs can experience improved productivity and employee satisfaction, and yield a positive return on their investment.

Promotions 130

Promotions Returns Employee Engagement Management 130

Indigo 9 Digital

MARCH 11, 2022

With this is mind a number of Nordstrom stores offer a wide variety of services including: shoe repairs, personal styling, gift wrapping, a place to drop off online returns from other retailers, onsite alterations and tailoring, charity donation drop off, dry cleaning, merchandise monograming, and an endless array of beauty services.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

A1 Retail

MARCH 21, 2023

Sizer leverages computer vision and AI to solve the sizing gap in digital fashion retail – helping fashion retailers increase sales and reduce returns by matching shoppers’ exact body measurements against garment data to deliver accurate, data-driven sizing recommendations.

ATS 59

ATS Employee Engagement Fashion Customer Experience 59

365 Retail

MARCH 21, 2023

Sizer leverages computer vision and AI to solve the sizing gap in digital fashion retail – helping fashion retailers increase sales and reduce returns by matching shoppers’ exact body measurements against garment data to deliver accurate, data-driven sizing recommendations.

ATS 52

ATS Employee Engagement Fashion Customer Experience 52

Retail TouchPoints

NOVEMBER 14, 2023

It’s the kind of impact that won’t directly create more money but will reduce costs, help build customer loyalty and lead to faster return on investment overall, especially for companies with high call volumes. As Managing Director for SAP Labs U.S. SAP’s largest cloud addressable market.

Employee Engagement 243

Employee Engagement Consumer Marketing Management 243