Retail TouchPoints

JULY 6, 2020

In essential positions, where employees work at grocery stores, pharmacies or health care facilities, these individuals put themselves at risk daily simply through continued public contact rather than staying safe at home. For the short term, employees and customers will have to weather having as little direct contact as possible.

Employee Engagement 149

Employee Engagement Customer Experience Returns ATS 149

Cisco Retail

MAY 25, 2021

Financial Services Bank, Insurance & Wealth industry participants are actively addressing how to balance and deliver a safe return to work, with the right mix between a Secure Remote Workforce and Trusted Workplace to ensure business resiliency for all types of work, independent of work locations.

Payment Services 59

Payment Services Returns Employee Engagement Consumer 59

Hyken

OCTOBER 30, 2023

Top Takeaways: The hospitality mentality is key to creating a great customer experience in any type of business. Industries like hotels, restaurants, and cruise lines excel in this area because they live with their customers 24/7, which creates a unique dynamic for delivering outstanding service.

Employee Engagement 62

Employee Engagement Shipping Returns Customer Experience 62

Hyken

OCTOBER 30, 2023

Top Takeaways: The hospitality mentality is key to creating a great customer experience in any type of business. Industries like hotels, restaurants, and cruise lines excel in this area because they live with their customers 24/7, which creates a unique dynamic for delivering outstanding service.

Employee Engagement 56

Employee Engagement Shipping Returns Customer Experience 56

Inside Retail

AUGUST 31, 2023

It is this trust between leadership and their employees that sets the tone for employee engagement and performance. Pre-social media, companies were largely able to manage the reputations they let out into the public sphere, but digitisation means that anyone, from anywhere can comment on a brand.

Employee Engagement 130

Employee Engagement Management Accounting Promotions 130

Theatro

APRIL 5, 2023

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. Communication could no longer be fragmented, sporadic or complicated.

Employee Engagement 52

Employee Engagement Management Location Accounting 52

I Vend

DECEMBER 13, 2022

Increase customer satisfaction by up to 20%. Increase employee engagement by 20-30%. Increase shareholder returns – retailers with consistently high customer-satisfaction scores have a three times higher return. Step 2 – Building A promotions engine is where the retailer sets up and manages promotions.

Promotions 95

Promotions Employee Engagement Checkout Returns 95

Theatro

JUNE 15, 2022

The Theatro Mobile Communication Platform also provided a solution for corporate and store management to deliver training in a way that could be performed on the floor and at times that would not hinder the customer experience.

Employee Engagement 98

Employee Engagement Returns Customer Experience Planning 98

Inside Retail

JULY 12, 2022

At the same time, short-term spikes in online sales are starting to return to more expected levels, even though some consumers have permanently altered their channel preferences. 2 The research identified six guiding principles that retailers can apply in strategically planning for and managing the potential long-term effects of Covid.

Payment Services 130

Payment Services Planning Employee Engagement Consumer 130

Theatro

MAY 19, 2022

In addition, team members also gain immediate access to a suite of purpose-built applications designed to help them quickly find information, request assistance, and deliver game-changing customer experiences all while working “Heads Up & Hands-Free.” District Manager. Theatro is the best thing we’ve rolled out in 5 years!

Store Operations 98

Store Operations Customer Experience Planning Management 98

365 Retail

DECEMBER 7, 2021

UK retailers, facing a perfect storm of challenges including labour shortages, intense hiring competition and heavier employee workloads, are prioritising investment in digital workplace tools to support their frontline employees and enhance the customer experience.

Employee Engagement 52

Employee Engagement Planning Customer Experience Consumer 52

365 Retail

JULY 13, 2021

Retailers need urgently to digitise store management processes, and communications and training as the role of the store worker changes, says Fabrice Haiat, CEO of YOOBIC. This problem has suddenly become real and the on/offline channel split looks like it will never return to the way it was.

Payment Services 52

Payment Services Visual Merchandising Employee Engagement Management 52

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

But modern store employees need real-time solutions to adapt to ever-changing environments. Retail employees are increasingly stretched, whether it’s customer data at their fingertips to personalize the experience or tools to manage new forms of payment such as curbside pickup. Task Management.

Management 76

Management Payment Services Employee Engagement Store Operations 76

Hyken

MARCH 25, 2022

This week we feature an article by Anjan Pathak, Co-founder and CTO at Vantage Circle , an Employee Engagement Platform. He shares how rewarding your customer experience team is critical to building an inspired, high-performing team. Also, research says that brands with a great customer experience get them 5.7

Customer Experience 62

Customer Experience Employee Engagement Returns Planning 62

Retail TouchPoints

NOVEMBER 21, 2022

Customer experience in retail is more important than ever before, but businesses are struggling to meet the expectations of the modern consumer. However, a significant driver of quality customer experience and business success is employee experience, an area where companies have complete control.

Customer Experience 297

Customer Experience Employee Engagement Management Consumer 297

Inside Retail

APRIL 3, 2023

In tough economic times, business leaders are generally looking to rein in spending, so it’s understandable that they require a high return on investment before they give any capital expenditure the green light. You need to work out what is relevant for your customers.”

Returns 130

Returns Customer Experience Employee Engagement Management 130

Theatro

MAY 4, 2020

First, frontline associates are central to evolving plans both because they define the customer experience and because they are retail’s largest expense. Covid-19 has left shoppers and employees alike, “distracted, scared, and overwhelmed,” in the words of one retailer. Employees need to know that their work matters.

Shipping 52

Shipping Store Operations Fulfillment Employee Engagement 52

A1 Retail

MARCH 21, 2023

Sizer leverages computer vision and AI to solve the sizing gap in digital fashion retail – helping fashion retailers increase sales and reduce returns by matching shoppers’ exact body measurements against garment data to deliver accurate, data-driven sizing recommendations.

ATS 59

ATS Employee Engagement Fashion Customer Experience 59

365 Retail

MARCH 21, 2023

Sizer leverages computer vision and AI to solve the sizing gap in digital fashion retail – helping fashion retailers increase sales and reduce returns by matching shoppers’ exact body measurements against garment data to deliver accurate, data-driven sizing recommendations.

ATS 52

ATS Employee Engagement Fashion Customer Experience 52

Retail TouchPoints

NOVEMBER 14, 2023

Building a Michelin-Star Customer Experience Without the right data — and enough of it — all the AI tools in the world won’t lead you to a single meaningful customer insight. As Managing Director for SAP Labs U.S. Artificial intelligence alone won’t unlock your organization’s potential. Let’s talk about your data.

Employee Engagement 225

Employee Engagement Consumer Marketing Management 225