Retail TouchPoints
APRIL 11, 2024
We are past the point of conjecture about whether AI will upend the retail industry; it already has. In a recent study sponsored by Nvidia, 69% of retailers that used AI in 2023 reported that it increased revenues, and 72% said it reduced operating costs. With these kinds of results, it is no wonder 81% of retail leaders feel an urgent need to deploy AI this year, according to a Google report.
Hyken
APRIL 9, 2024
What if I told you that a satisfied customer could ruin your business? Most people think satisfied customers are happy and will come back. At least, it appears that way. Many years ago, I used to begin my customer service keynote speeches with a question: By a show of hands, how many of you believe it’s important to satisfy your customers? As you might imagine, just about everyone raised their hand.
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Retail Focus
APRIL 9, 2024
Maya Capital LLP , a pan European investment firm, announces that it has completed the purchase of 24,228 sq ft of retail and showroom accommodation in London, on 137-167 Fulham Road. Fulham Road is located in the Royal Borough of Kensington and Chelsea, and is considered one of the wealthiest areas in the world hosting a range of Luxury tenants including Chanel, Acne and Carolina Herrera.
Retail Gazette
APRIL 7, 2024
The number of retailers buckling under economic pressure has hit a five year high as consumers remain cautious amid the cost-of-living crisis. Insolvencies in the sector are up 19% to 2,195 in the year to January 31, up from 1,843, according to figures from Mazars. The accountancy firm reported that ecommerce insolvencies had surged 18% to 615, up from 521 reported in the previous year.
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In the B2B space, digital expectations are higher than ever. Consumer platforms have made online experiences incredibly user-friendly and efficient, adding pressure for businesses to follow suit to meet the expectations of the modern B2B buyer. Take inspiration from B2C commerce strategies and adapt them for B2B digital interactions. Learn to create engaging and well-crafted consumer shopping experiences with insights and tools from Orium’s report, A Blueprint to B2B Commerce.
Retail Customer Experience
APRIL 9, 2024
Expect more retailers to accelerate investments in generative artificial intelligence and use the technology to strengthen customer relationships and more effectively and efficiently manage their businesses.
Retail TouchPoints
APRIL 10, 2024
Businesses across the spectrum have benefited hugely from the rise of the “ surveillance economy ” — the business of gathering and using data about consumer behavior for profit — but the impact to consumers is much less straightforward. Yes, consumers now have access to never-before-seen levels of personal technology and convenience, but the idiom “there’s no such thing as a free lunch” also has never been more true.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail Wire
APRIL 10, 2024
Rolex took a step back at the 2024 Watches and Wonders trade show in Geneva. After the frenzy of "hype watches" in 2023, its new releases signal a return to normalcy in the luxury watch market.
Retail Focus
APRIL 12, 2024
On the 12th of March, the Leonardo Royal St Paul’s in London was the epicentre of celebration for the Retail Visual Merchandising and Display industry. The prestigious VM and Display Awards, now in its 29th year, continued its tradition of excellence, drawing a sell-out crowd eager to celebrate the industry’s finest achievements. As we edge closer to the landmark 30th anniversary next year, this event highlighted the innovation and creativity that have been the hallmark of visual merchandi
Retail TouchPoints
APRIL 9, 2024
Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. The retailer also is working with Google Cloud and Accenture to develop new AI-powered tools for its frontline associates. As early as late summer, Best Buy customers in the U.S. will be able to connect with a gen AI-powered virtual assistant for help with tasks like troubleshooting product issues , rescheduling or combining order deliveries , managing software , Geek Squa
Inside Retail
APRIL 11, 2024
Aldi bagged the Supermarket of the Year 2023 title from the Roy Morgan’s Customer Satisfaction Awards – for the seventh time and the fourth consecutive year. The supermarket chain boasted an average 95.7 per cent customer satisfaction score. “This the fourth consecutive year that we’ve received the award, and at a time when shoppers are continuously seeking better value, we have never been more aware of the need to continue to deliver on our promise to offer Aussies the highest quali
Speaker: Shaunna Bruton and Kailey Holmes
Unlock the potential of customer data to create personalized retail experiences that resonate with your audience. This webinar will explore the critical role of customer data in modern retail, providing you with strategies to collect, analyze, and apply data to enhance personalization. Learn from leading retailers, like Harry Rosen, and experts on how to turn data into actionable insights that drive customer satisfaction and loyalty.
Retail Wire
APRIL 8, 2024
On a routine flight to Houston, a Southwest Airlines Boeing 737-800 encountered a mechanical problem. The FAA reported that an engine cover dislodged mid-air, striking the wing flap.
Retail Focus
APRIL 10, 2024
This Autumn, Sephora is continuing its northern expansion in full force with the opening of not one, but TWO new stores in Newcastle. With the recent announcement of Manchester opening earlier this year, Sephora has listened again to the overwhelming demand from their engaged community, making Newcastle the next North East location for Sephora UK. The city’s key retail destinations Eldon Square and the MetroCentre will be the new homes of Sephora UK, bringing in a massive influx of beauty obsess
Retail TouchPoints
APRIL 8, 2024
Best Buy , one of the largest retail collectors of e-waste in the U.S., is partnering with Microsoft on a new activation designed to inspire consumers to recycle their unwanted laptops and tablets. During Earth Month in April, customers can bring in any eligible laptop or tablet to a Best Buy store for recycling and save $50 on a Surface device. These recycled devices will then be used for an innovative contest powered by Junk Kouture , a youth-focused sustainable fashion competition.
Inside Retail
APRIL 11, 2024
Sportswear giant Nike is launching a multi-year innovation program by launching a new line-up of products. According to the company, the cycle will include digital capabilities and technology, aiming to provide “better, faster, more efficient solutions for athletes”, as well as offer more creative possibilities – including Nike’s first sculpted, visible Air Zoom unit in the new Pegasus Premium running shoe.
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Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.
Retail Wire
APRIL 9, 2024
Following the recent increase in the minimum wage for fast-food restaurants in California, a McDonald's franchisee in the state is raising prices, thinking about postponing dining room renovations, and evaluating potential changes to opening hours to save money.
Retail Focus
APRIL 12, 2024
In the world of business, forging strong connections and creating memorable experiences are paramount. Corporate hospitality suites at sporting venues offer a unique and dynamic platform for companies to elevate their entertainment game, fostering valuable relationships while indulging in the thrill and excitement of live sports. These exclusive spaces provide a luxurious and immersive setting, where business leaders, clients, and key stakeholders can come together to celebrate shared passions,
Retail TouchPoints
APRIL 12, 2024
For the 15th year, The Home Depot has awarded grants for campus improvements to Historically Black Colleges and Universities (HBCUs) as part of its Retool Your School program. This year’s nearly $3 million donation will be divided among 42 HBCUs, with Albany State University, South Carolina State University and Paine College each receiving $150,000 as the top vote-getters in their respective categories (based on the size of their student populations).
Inside Retail
APRIL 10, 2024
German sportswear brand Puma is using this year’s Olympic Games and its partnership with sprint champions Jamaica to focus on speed as it jostles with Adidas and Nike to carve out space in an increasingly competitive running and lifestyle market. Puma CEO Arne Freundt aims to boost sales of “performance” products like running shoes and soccer cleats, and has revamped Puma’s “Forever Faster” message in its first brand campaign in a decade on Wednesday in Paris,
Speaker: David Nisbet, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Retail Wire
APRIL 8, 2024
Shoppers are flooding into 99 Cents Only Stores for a final stock-up before closure. With 143 locations in Southern California set to close, there's a push to save them led by Mark J. Miller, CEO of Pic 'N' Save Bargains.
Retail Focus
APRIL 12, 2024
Your wedding day is a moment frozen in time, a cherished memory that will forever be etched in your heart. It’s a celebration of love, unity, and the beginning of a new chapter in your life’s journey. As you embark on this exciting adventure, one of the most crucial decisions you’ll make is selecting the perfect venue – the canvas upon which your dream wedding will unfold.
Retail TouchPoints
APRIL 10, 2024
As part of an agreement with activist investor Arkhouse Management , Macy’s Inc. has named Arkhouse candidates, Richard (Ric) Clark and Richard (Rick) L. Markee, as independent members of its board of directors. Arkhouse has withdrawn its other director nominations as part of the deal, and Clark and Markee will join the board’s finance committee, which will evaluate the acquisition proposal from Arkhouse and Brigade Capital Management that began in December 2023 with a $5.8 billion buyout bid.
Inside Retail
APRIL 10, 2024
Retail margins are under pressure from the continued cost-of-living crisis and subsequent decline in discretionary spending, driving many businesses to look for ways to reduce their costs. But while labour and marketing budgets are typically the first to be put on the chopping block, retailers may be overlooking opportunities to reduce costs in the back end by automating everyday finance functions, such as accounts payable and accounts receivable.
Retail Wire
APRIL 12, 2024
Surging car insurance rates contributed to the acceleration of inflation rates in March, adding to the financial burden on vehicle owners in the U.S.
Retail Focus
APRIL 12, 2024
In today’s fast-paced world, our homes can easily become cluttered havens, weighing us down with the burdens of accumulated possessions. However, by embracing the art of decluttering and streamlining, you can transform your living space into a sanctuary of tranquility and effortless living. A decluttered home not only enhances the aesthetic appeal but also cultivates a sense of mental clarity and emotional well-being.
Retail TouchPoints
APRIL 9, 2024
Shopify is partnering with Mana Up , an accelerator and venture fund for Hawaii-based products, on an immersive market concept designed to spotlight emerging brands from “the Aloha state.” Aloha Market will run April 26 to 28, 2024, at Shopify’s NYC activation space in SoHo, and will feature unique products from more than 40 Hawaii creators and entrepreneurs.
Inside Retail
APRIL 7, 2024
Innovation is critical to the survival and growth of retail businesses of any size. But how do you innovate when resources are limited and your business is operating in silos with little cross-collaboration? For this month’s Retail Untangled podcast series, Amie Larter of Inside Retail talked with Alita Harvey-Rodriguez – the founder of MI Academy, and the brains behind HackGames – and Jack Howes, head of funding and partnerships at HoMie.
Speaker: Jason Cottrell and Brian Walker
The era of all-in-one platforms is over. Now, retail success depends on integrating a blend of diverse technologies to thrive. As customers and stakeholders expect agility and innovation, how can you meet these expectations efficiently without stumbling into complexity? Explore a customer-centric approach to navigating digital transformation in retail.
Retail Wire
APRIL 12, 2024
Roku disclosed that approximately 576,000 user accounts were compromised in a recent cyberattack, marking the second security breach this year.
Retail Focus
APRIL 12, 2024
In the hustle and bustle of modern life, our homes can easily become cluttered and chaotic sanctuaries, leaving us feeling overwhelmed and stressed. However, by embracing effective organizing strategies, you can transform your living space into a haven of tranquility and efficiency. A well-organized home not only enhances your physical surroundings but also contributes to your mental well-being, allowing you to navigate daily tasks with ease and clarity.
Retail TouchPoints
APRIL 10, 2024
Since 2020, the global economy has sat on pins and needles as the fallout from COVID-19 rippled through 2021, 2022 and 2023. But the resilience of the American consumer prevented an all-out economic disaster. Time and time again, consumers kept the economy chugging along despite the bleak forecasts from leading economists. Early on, they were powered by pandemic relief checks from the U.S.
Inside Retail
APRIL 11, 2024
The government’s decision to strengthen merger laws to prevent anti-competitive transactions in the country has been welcomed by the Australian Competition & Consumer Commission (ACCC). The new laws are set to come into force on January 1, 2026, subject to the passage of legislation through the Australian Parliament. This follows the ACCC’s previous request for a “fit-for-purpose” merger regime.
Speaker: Jay Black, Senior Account Executive
Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an
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