Inside Retail

APRIL 30, 2024

Australian retail sales in March remain subdued despite an early Easter, only rising 0.8 per cent year over year to $35.6 billion. Australian Bureau of Statistics data showed that other retailing, which include cosmetic, sports and recreational goods, grew 2.4 per cent, the strongest growth across all categories during the month. Food sales went up 2.1 per cent while cafes, restaurants and takeaway rose 1.2 per cent.

Accessories 290

Accessories Department Stores Fashion Consumer 290

Retail TouchPoints

APRIL 17, 2024

As the digital landscape evolves, the impending demise of third-party cookies looms large, creating seismic shifts in how businesses understand user intent. Within the world of B2B and B2C commerce, where understanding consumer behavior is key, this change has spurred a quest for innovative solutions. Enter generative AI (gen AI) — a beacon of hope illuminating the path forward for retailers navigating this new terrain.

Target Market 279

Target Market Marketing Consumer Customer Experience 279

Tokinomo

APRIL 29, 2024

In today's world of endless choices, picking the right product or service can feel like navigating a maze. But there's a shortcut: brand trust. In this article, we're diving into what brand trust really means and why it matters. Ever wonder why you trust certain brands? It boils down to three things: your experience with their product, how they treat you as a customer, and the impact they have on society.

Marketing 264

Marketing 264

Shopping Center

APRIL 30, 2024

Miami — Burger King plans to invest $300 million to modernize 1,100 U.S. restaurants by 2028, according to parent company Restaurant Brands International Inc. (NYSE: QSR). Each restaurant will be… The post Burger King to Invest $300 Million to Remodel 1,100 US Restaurants by 2028 appeared first on Shopping Center Business.

Planning 111

Planning Shopping 111

Speaker: Jennifer Wright and Nick Barron

Navigating the complexities of e-commerce requires more than just the right technology - It demands a holistic strategy that aligns platform capabilities with customer- centric design and marketing. This webinar will provide a roadmap for building a robust e-commerce strategy, guiding you through key decisions from platform selection to creating user experiences that convert, and leverage digital marketing to reach and retail customers.

Marketing

Retail Gazette

APRIL 30, 2024

Pets at Home has opened two new convenience stores in Sutton and Whetstone, as it branches out from its typical retail park sites. The new shops, which launch as the retailer boosts its presence on London’s high streets, will sell a range of pet owner essentials and offer an advice counter for customers. Both stores are located at the base of residential buildings in the capital with limited parking spaces.

Shopping 121

Shopping ATS Location Management 121

Retail Focus

APRIL 23, 2024

The 2024 Visual Merchandising and Display Show, hosted on April 16-17 at the Business Design Centre in London, provided a comprehensive look at the future of engaging retail spaces through innovative design and display. The exhibition showcased an incredible range of products and technologies designed to redefine the potential of physical retail spaces.

Visual Merchandising 263

Visual Merchandising Consumer Returns Customer Experience 263

365 Retail

APRIL 29, 2024

In its landmark 30th year, Lidl GB is unveiling ambitious plans to open hundreds of new stores across the UK, a move set to create thousands of new jobs. This announcement follows a year of significant investment aimed at strengthening its operations infrastructure. Key developments over the past year include the opening of Lidl’s largest global warehouse in Luton, an extension of its Welsh distribution centre in Bridgend, and notable advancements in the expansion of its Belvedere warehouse, whi

Planning 111

Planning Supermarket Location Marketing 111

Hyken

APRIL 9, 2024

What if I told you that a satisfied customer could ruin your business? Most people think satisfied customers are happy and will come back. At least, it appears that way. Many years ago, I used to begin my customer service keynote speeches with a question: By a show of hands, how many of you believe it’s important to satisfy your customers? As you might imagine, just about everyone raised their hand.

Customer Experience 118

Customer Experience Returns Consumer ATS 118

Retail Times

APRIL 18, 2024

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Wray & Nephew, in partnership with Foundervine, has launched the third year of its Wray Forward programme. In collaboration with Foundervine, one of the largest and most active accelerator ecosystems in the UK, Wray Forward is an ambitious, free programme that supports Black founders across the UK by giving them access to mentorship opportunities, ed

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Inside Retail

APRIL 28, 2024

Adore Beaut y Group CEO Tamalin Morton has decided to step down for personal reasons, effective in September. Morton agreed to take on a consulting role to assist the company after a new CEO has been named. “As CEO, Tamalin has done an excellent job delivering Adore Beauty’s financial and operational successes and developing the strategic plan.

Returns 298

Returns Planning 298

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Retail TouchPoints

APRIL 18, 2024

Hill Beverage products on display at Total Wine Beginning on the unofficial cannabis holiday of 4/20, Total Wine & More will make CBD and THC-infused beverages from Hill Beverage Co. available for delivery across the country in as little as 15 minutes. The “Do it Fluid” beverages, made in collaboration with Snoop Dogg and Death Row Records , come in CBD-only versions as well as Delta-9 and THC blends.

Store Operations 292

Store Operations Customer Experience ATS Fulfillment 292

Retail Wire

APRIL 29, 2024

Amazon reports that its Prime deliveries are now even speedier. With over 2 billion packages reaching customers in a day or less this year, the company claims its delivery system is picking up its pace.

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Retail Gazette

APRIL 10, 2024

Tesco said price pressures on supermarkets continue to ease as it reported its profits had more than doubled over the past year. Chief executive Ken Murphy said inflationary pressures had “lessened substantially” but noted that “things are still difficult for many customers”. He said the supermarket had “worked hard” to reduce prices, including “doubling down” on its Aldi Price Match offer and Clubcard Prices promotion, which is available on around 8,000 products each week.

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Supermarket Promotions Returns Marketing 135

Retail Dive

APRIL 17, 2024

By committing to smaller, rural communities, the discount retailer has room to grow its already substantial store footprint even more, industry experts and company leaders say.

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Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Finance

Retail Times

APRIL 23, 2024

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Co-op is the first UK retailer to announce it is moving to 100% British Strawberries across its entire own brand range – hitting shelves two weeks ahead of last year and just in time for St George’s Day. From 23rd April, the leading convenience retailer will exclusively offer only British fresh strawberries across its offering […] If you want

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Inside Retail

APRIL 25, 2024

Clothing and homewares retailer Urban Rampage has been ordered by the Australian Securities & Investments Commission (Asic) to stop offering Centrepay credit arrangements at its stores. Operated by Coral Coast Distributors, Urban Rampage has stores at 10 locations in regional and remote locations across Western Australia, the Northern Territory and Queensland.

Payment Services 297

Payment Services Target Market Store Operations Location 297

Retail TouchPoints

APRIL 1, 2024

Imagine stepping into a store where no one speaks your language. You’d likely feel frustration, confusion and, ultimately, disappointment. This same barrier can exist for online shoppers navigating ecommerce sites in languages they don’t understand. Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success.

Customer Experience 294

Customer Experience Clienteling Customer Retention Accounting 294

Retail Wire

APRIL 19, 2024

Procter & Gamble's recent quarterly results showed a mix of gains and setbacks. Despite facing challenges in attracting shoppers due to increased prices over the past two years, the company managed to exceed earnings expectations.

Management 277

Management 277

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In the B2B space, digital expectations are higher than ever. Consumer platforms have made online experiences incredibly user-friendly and efficient, adding pressure for businesses to follow suit to meet the expectations of the modern B2B buyer. Take inspiration from B2C commerce strategies and adapt them for B2B digital interactions. Learn to create engaging and well-crafted consumer shopping experiences with insights and tools from Orium’s report, A Blueprint to B2B Commerce.

Shopping

Retail Gazette

APRIL 28, 2024

Shein is expected to boost the FTSE 100 as soon as next month, when the fashion retailer has confirmed it will float its shares in London. Chancellor Jeremy Hunt and Labour’s shadow business secretary Johnny Reynolds voiced their support for the stock market float after Shein executive chairman Donald Tang visited the UK in April. The Chinese retail giant initially indicated a preference to float its shares in New York, where stock market valuations for online firms are usually much higher

Fashion 126

Fashion Marketing 126

Retail Dive

APRIL 3, 2024

Dash Carts, which also allow shoppers to avoid checkout, will roll out instead at those locations, while the older tech is limited to Amazon Go and some smaller U.K. stores.

Checkout 128

Checkout Location ATS 128

Hyken

APRIL 16, 2024

I love seeing amazement in action. I was at the airport last week with a friend who accidentally spilled his soda. Within moments, an airport employee came over with a bucket and mop to clean up the spill. My friend apologized for making a mess, and the woman’s response surprised both of us. She said, “My name is Laura, and it is my pleasure to clean up your spill.

Fulfillment 126

Fulfillment Customer Experience Returns ATS 126

Inside Retail

APRIL 4, 2024

Hungry Jack’s has resolved a case which sought for an injunction to block two new restaurants within 5km to an existing franchisee’s locations. When Hungry Jack’s announced plans to open two new outlets in the Central Coast of New South Wales, the franchisee, Peregrine Pty Ltd, took the burger business to court, alleging the new stores would be a breach of the franchise agreement, the Franchising Code of Conduct, and the Australian Consumer Law.

Planning 299

Planning Location Consumer ATS 299

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ATS

Retail TouchPoints

APRIL 3, 2024

Digital signage is a great way for retailers to capture customers’ attention and keep them informed about new deals and products. However, digital signage can only achieve its desired objectives by consistently displaying relevant and up-to-date content. Customers are unlikely to engage with digital signage if the content appears generic or outdated.

Promotions 269

Promotions Customer Experience Point of Sale Accessories 269

Retail Wire

APRIL 3, 2024

Amazon's cloud computing branch, known as AWS, is letting go of hundreds of workers from its physical stores technology team as well as its sales, marketing, and global services unit.

Marketing 276

Marketing 276

Retail Gazette

APRIL 15, 2024

Superdry landlords are expected to bear the brunt as the retailer prepares to launch a new restructuring plan this week in the latest attempt to turnaround the business. The ailing fashion retailer confirmed on Monday it was in the “advanced stages” of preparing a restructuring plan and expects to launch it “in the coming days”. However, it said there is no certainty the plan will be implemented.

Planning 126

Planning Fashion Shopping ATS 126

Retail Dive

APRIL 18, 2024

The arts and crafts retailer has dropped prices to 2019 levels or lower, as it aims to help customers “stretch their dollar,” according to the CEO.

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Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail Times

APRIL 3, 2024

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Turning its retail warehouses into distributed power plants will slash The Range’s energy bills, while connecting large energy buyers with a new energy asset supplier. The fastest growing retailer in the UK with over 200 stores nationwide, The Range is committed to reducing its operational carbon footprint while hedging against the volatile energy market

Marketing 115

Marketing 115

Inside Retail

APRIL 29, 2024

Salvos Stores , The Salvation Army’s retail arm, will open its 400th shop on High Street in Melbourne’s Northcote. The store is the Christian charity’s 11th to open this year and Salvos said it plans to add another 25 by the end of the year. Salvo Stores sell pre-loved items at affordable prices, raising more than $44 million last year to support The Salvation Army’s network of more than 2000 community programs and services nationwide. “As we continue to expand our networ

Planning 290

Planning Shopping ATS 290

Retail TouchPoints

APRIL 9, 2024

Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. The retailer also is working with Google Cloud and Accenture to develop new AI-powered tools for its frontline associates. As early as late summer, Best Buy customers in the U.S. will be able to connect with a gen AI-powered virtual assistant for help with tasks like troubleshooting product issues , rescheduling or combining order deliveries , managing software , Geek Squa

Customer Experience 271

Customer Experience Advertising Management ATS 271

Retail Wire

APRIL 25, 2024

The FTC is giving back $5.6 million to consumers due to a settlement with Ring, an Amazon-owned company. The issue arose when Ring failed to protect customers' private video footage from unauthorized access.

Consumer 264

Consumer 264

Speaker: Shaunna Bruton, Danielle Wyllie, and Kailey Holmes

Say goodbye to one-size-fits-all retail, and say hello to experiences that keep your customers coming back for more! Customer loyalty isn’t just earned - it’s cultivated through meaningful engagement with the help of data. This webinar will take you behind the scenes of how top retailers turn customer data into personalized experiences that drive engagement and retention.

Shopping