2022

Aldi opens first checkout-free supermarket

Retail Focus

Aldi has opened its first checkout-free store, where shoppers will be able to pick up products and leave without queuing to pay.

Black Friday drives 5.8 per cent retail-wide sales bump in November

Inside Retail

Retail spending rose 5.8 per cent in November compared to the same period of 2020, the Australian Bureau of Statistics reported on Tuesday, while online spend, driven by Black Friday and Cyber Monday, rose 22.8 per cent.

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24 Dos and Don'ts of Customer Service by Personality Style

Retail Doc

Personality styles have fascinated salespeople since the Greeks first identified them as the Four Temperaments.

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5 tech trends to watch in 2022

Retail Dive

In an increasingly digital consumer environment, brands need to pick up the pace to stay relevant

NVIDIA GPUs Enable Simulation of a Living Cell

Nvidia

Every living cell contains its own bustling microcosm, with thousands of components responsible for energy production, protein building, gene transcription and more.

ATS 111

Five Lessons On How To Personalize the Customer Experience

Shep Hyken

I love to receive great examples of outstanding customer service. I’m always on the lookout for great stories, whether I personally experience them, or they are sent in by our followers. What I share with you today is a great example of personalized and proactive communication.

Green is the new black: Sustainability is now front of mind for luxury shoppers

365 Retail

A new report from Klarna , a leading global retail bank, payments and shopping service, reveals that consumers are changing the way they think about luxury and high-end purchases, with sustainability and innovation becoming key drivers behind luxurious purchases.

More Trending

Nisa goes ahead with new Jisp vouchering system after successful trial

Talking Retail

Nisa is to offer all its retailers Jisp’s augmented reality (AR) vouchering system, Scan & Save, after a successful pilot scheme. The trial for the cutting edge system involved 82,116 scans, 40,001 taps and 32,895 redemptions on Scan & Save branded AR vouchers from September to December.

ATS 100

Find Joy in 2022!

LS Retail

©2022 Laurel J. Delaney. All rights reserved. Find joy, remain grateful, stay humble, be brave and go global in 2022." – Laurel J. Delaney, creator of the The Global Small Business Blog. be brave find joy go global Laurel J. Delaney remain grateful stay humble The Global Small Business Blog

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Cutting edge augmented technology potential in business

Retail Times

Long promised in the land of science fiction, augmented reality technologies are now finally entering the mainstream. Though their primary uses are often touted in gaming and medicine, almost any business could see significant advantages through the integration of this new tech.

ATS 96

EuroCIS 2022 in Düsseldorf will be postponed

Retail Focus

The ongoing Covid-19 pandemic and especially the rapid spread of the Omikron variant also have an impact on EuroCIS 2022 , which will now be postponed to May 31 to June 02, 2022.

Australia Post names new retail divisional chief

Inside Retail

Former McDonald’s Australia CEO Catriona Noble has been named as the head of Australia Post’s retail business. Noble, who most recently headed the retail division of ANZ Bank, takes up the Australia Post role of executive GM, retail, reporting to group CEO and MD Paul Graham.

SalesRX Customer Success Story: Tony Drockton of Hammitt

Retail Doc

“My biggest win with SalesRX was seeing the people that would embrace it and the ones that did not. The ones that did not have all been replaced. It has become the bar of acceptance to be successful at Hammitt.”. case study SalesRX customer testimonial

ATS 186

Amazon to open first physical clothing store

Retail Dive

Amazon Style will launch later this year in Los Angeles, bringing technology and personalization to the forefront of its shopping experience

NVIDIA Makes Free Version of Omniverse Available to Millions of Individual Creators and Artists Worldwide

Nvidia

Designed to be the foundation that connects virtual worlds, NVIDIA Omniverse is now available to millions of individual NVIDIA Studio creators using GeForce RTX and NVIDIA RTX GPUs.

A Small but Powerful Surprise

Shep Hyken

I love a surprise. Think about the last time you received a surprise from a friend or loved one. It doesn’t even have to be a big surprise. It could be something small – just something that proves the other person was thinking about you. . Has this ever happened to you in business?

Burberry predicts soaring profits

365 Retail

Luxury fashion brand Burberry has revealed strong growth across Asia and the US as it wins over younger customers with cash to spend. Bosses said they now expect profits will hit around £500 million in the financial year – a jump of 35% – with strong sales of coats, shoes and leather goods.

Don’t Get Scammed by a Grifter: How to Avoid and Manage Gift Card Fraud

Retail Touch

Fraud and gift cards go hand in hand. Since their inception in 1930, many have been caught up in scams or fraud, and according to an AARP survey , around one in 10 people will fall victim to gift card scams and fraud. Retailers around the world rely heavily on gift card purchases.

Hardy’s kicks off the new year with £3m TV campaign

Talking Retail

Wine brand Hardys is set to launch a TV campaign in partnership with ITV. The “Certainty” campaign will return to TV in March, supported by in-store activity, digital advertising and social media content.

Belmont University Student Receives Kevin Roche Scholarship

VMS

After two years apart, the PAVE community of retail design luminaires, distinguished professors, and up-and-coming student designers reconnected in person and virtually on Wednesday, December 8th, 2021 for a day of learning, recognition, and celebration all in the name of supporting the next generation of design leaders.

JD.com launches robotic dhops “ochama” in the Netherlands

Retail Times

JD.com, a leading supply chain-based technology and service provider, today opened two robotic shops by the new brand name “ochama” in the Netherlands, with more locations to follow soon.

CallisonRTKL releases its Retail 2022 Forecast

Retail Focus

Global architecture, planning and design firm CallisonRTKL has released its Forecast 2022 report – looking at the accelerators, disruptors, and constants shaping the built retail environment in the year to come. “It’s It’s all about the Anti-Narrative Narrative,” predicts CallisonRTKL.

Australia Post delivers 52 million parcels over Christmas period

Inside Retail

Australia Post managed to deliver 52 million parcels through December last year despite high parcel volumes all through October and November.

SalesRX Customer Success Story: The Hollidays of Children's World

Retail Doc

“Where I see the impact is when we bring a new employee in and can compare those who have followed the system successfully against those learning the system. You can see the difference in their confidence, how they react with the customers, and their ability to get the full sale.”.

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How Macy's set out to conquer the department store business — and lost

Retail Dive

At the dawn of the 21st century, the 160-year-old retailer expanded amid the sector's steep decline. What now

NVIDIA Named America’s Best Place to Work on Latest Glassdoor List

Nvidia

NVIDIA is America’s best place to work, according to Glassdoor’s just-issued list of best employers for 2022. Amid a global pandemic that has affected every workplace, NVIDIA was ranked No. 1 on Glassdoor’s 14th annual Best Places to Work list for large US companies.

Cornish Bakery starts 2022 on a high

A1 Retail

Independent bakery chain Cornish Bakery has started 2022 with a set of staff and customer feedback figures that have exceeded expectations. Alongside a 30% increase in like-for-like sales against 2019 and a gamechanger rebrand, the company finished 2021 with a score on Indeed of 4.83

Frugi Launches Brand New Website

365 Retail

Ethical and sustainable children’s clothing company Frugi , has launched its brand-new website this week. Like Frugi itself, the website captures the fun and liveliness of the brand, featuring new collections along with firm favourites.

Exclusive Q&A: The 9 Themes Shaping the Future of DTC

Retail Touch

2021 was a critical year for the direct-to-consumer (DTC) space. With consumers’ rapid shift to ecommerce channels, DTC players had to navigate surges in demand and effectively compete against a broader landscape that included their startup peers but also omnichannel behemoths.

Walkers celebrates Britain’s love for crisps

Talking Retail

Walkers is launching a campaign to “celebrate the nation’s love and appreciation for the famous range of crisps”. The “Britain’s Most Loved Crisps” campaign includes a multi-million pound TV advert and digital advertising.

Rihanna Launching Savage x Fenty Brick-and-Mortar Stores

VMS

Singer Rihanna has announced the launch of five brick-and-mortar stores in 2022 for her Savage x Fenty brand, according to Harper’s Bazaar. Locations will be situated in Houston, Las Vegas, Philadelphia, Los Angeles and Washington, D.C.

Amazing Business Radio: Genefa Murphy

Shep Hyken

Intelligent Virtual Assistant. The Opportunities and Fears Surrounding Intelligent Virtual Assistant. Shep Hyken interviews Genefa Murphy, the Chief Marketing Officer for Five9.

Data dynamism: Three ways embedded analytics are transforming retailers’ data into competitive retail insights

Retail Focus

For many retailers, there is a significant gulf between wanting to become a data-driven organisation and the reality of becoming one.

76 per cent of retailers impacted by worker isolation: ARA

Inside Retail

Three quarters of retailers are currently impacted by worker isolations, according to a survey by the Australian Retailers’ Association, and half rank ‘staff shortages’ as the biggest issue they are facing currently ahead of supply chain issues.

SalesRX Customer Success Story: Jill Reicks from Inspired to Sew

Retail Doc

“It seemed too good to be true, but when I started observing interactions on the floor, team members using SalesRX techniques were closing more sales.”. case study SalesRX customer testimonial

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10 retail trends to watch in 2022

Retail Dive

2021 upended some trends and accelerated others. What will 2022 bring for retailers

Van, Go: Pony.ai Unveils Next-Gen Robotaxi Fleet Built on NVIDIA DRIVE Orin

Nvidia

Robotaxis are on their way to delivering safer transportation, driving across various landscapes and through starry nights. This week, Silicon Valley-based self-driving startup Pony.ai