2022

How Sam Walton’s sundown rule makes me a better leader: Andy Chen, Comvita

Inside Retail

Before joining New Zealand healthcare brand Comvita , Andy Chen worked in HR and project management at Walmart for 10 years. We recently sat down with him to learn about his career highlights, best leadership tips and how he approaches the work-life balance conundrum in this day and age.

MUJI brings its sustainability focus to the forefront of its Angel Central store

Retail Focus

MUJI, the Japanese retail company specialising in household and consumer goods, has refurbished its Angel Central store. The improved 2,624sq ft space allows MUJI to bring its sustainability focus to the forefront of its Angel Central offer by championing ‘recycle and repurpose’ initiatives.

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24 Dos and Don'ts of Customer Service by Personality Style

The Retail Doctor

Personality styles have fascinated salespeople since the Greeks first identified them as the Four Temperaments.

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Maximizing the marketing value of the store

Mike Anthony

As e-commerce sales eat into physical retail numbers, questions about the viability of offline retail abound. Is this ‘Retail Armageddon’? No – but it is a significant shock to the retail ecosystem. A shock that has implications for retailers and brands alike.

Industry Shake-Up: 2023 Commerce Trends To Rock Your World

Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree

Join this exclusive conversation with our expert panelists and learn how you can thrive as an e-commerce retailer - even when faced with adverse market challenges. Don't miss out; register today!

Five leadership tips from entrepreneurs

Inside Retail

It can be easy to compare ourselves with others seemingly ten steps ahead in business, or to make the mistake of believing success came quickly or easily. In fact, many entrepreneurs will spend years learning from mistakes before solidifying and successfully executing a winning idea.

Queen Victoria Market to ban sale of inauthentic Indigenous products

Inside Retail

Melbourne’s Queen Victoria Market has cracked down on the sale of inauthentic Aboriginal and Torres Strait Islander souvenir products, ahead of new laws which come into force next year.

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Aldi launches robotic pizza vending machine, Pizzabot

Inside Retail

Aldi Corner Store in North Sydney has debuted a first of a kind pizza-making robot vending machine, dubbed Pizzabot. The collaboration with Bondi startup Placer Robotics, will serve restaurant-grade pizzas in two minutes for a limited time.

How AI will increase your search ROI

Inside Retail

Your on-site search bar is one of the most popular ways for customers to find what they are looking for on your site. It also offers conversion rates 1.8x higher than browsing alone! However, most e-commerce businesses treat search as an infrastructure cost like web hosting.

How online and offline retail are converging

Inside Retail

For more than two years into the pandemic, digital transformation and investment accelerated, and customers increasingly turned to online shopping as an alternative to traditional shopping. .

Australia’s new Fashion Laureates revealed

Inside Retail

Camilla Freeman-Topper and Marc Freeman have been named Designers of the Year for their Camilla and Marc label in this year’s IMG Australian Fashion Laureate awards event in Sydney.

How to Address the Needs of the Next Generation of e-Commerce Customers

Speaker: Jenn VandeZande, Head of Digital Engagement Strategy at SAP Customer Experience | Beth Scott, VP, Business Operations - Supply Chain | Nikki Grigsby, PHR, Chief Operations Officer at Syndigo | Levana Wang, Content Creator, Gen Z Expert

Join Jenn VandeZande, Beth Scott, Nikki Grigsby and Levana Wang for this insightful and topical conversation on the modernization of e-commerce tech.

Sensory maps improve accessibility at Stockland town centres

Inside Retail

Australian property development company Stockland has created a first-of-a-kind sensory map of its shopping centres to assist customers with autism, and their families.

ATS 261

Aldi opens first checkout-free supermarket

Retail Focus

Aldi has opened its first checkout-free store, where shoppers will be able to pick up products and leave without queuing to pay.

Why Have Customers Become so Aggressive and Belligerent?

The Retail Doctor

We’ve all seen videos of customers being abusive to airline personnel, in grocery stores, in banks, and … also, bad customer service examples are everywhere. Retail Customer Service Training bad customer service examples

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The Shopper Decision Tree and Shelf Layout – Not as simple as you think!

Mike Anthony

I recently conducted a poll on LinkedIN asking how best to organize products on a shelf. The results were interesting, with the vast majority of respondents suggesting that the merchandising layout should follow the Shopper Decision Tree. And at one level, that makes sense.

Retail Marketing in a Recession UK: 10 tips from experts

With a recession predicted, retail is often the hardest hit. Marketing is crucial to remain prosperous once economic difficulties have subsided, but investing in the right places is critical. Here are 10 expert tips for retail marketing in a recession.

Stop interrupting, start inspiring: 3 social commerce trends on the rise

Inside Retail

When Covid hit and physical stores closed, many retailers were left floundering, trying to work out how to maintain their relationships with customers and remain relevant in their hearts and minds. Enter the acceleration of social commerce. The role of social media is changing.

Retail spending increases, consumers wary as rising costs bites

Inside Retail

Retail spending increased 12.5 per cent in October as consumers spent $35 billion both in-store and online according to new data from the Australian Bureau of Statistics (ABS). While year-on-year sales growth was strong, retail turnover fell by a marginal 0.2

Fashion for people with disabilities celebrated at Australian Fashion Week

Inside Retail

For the first time ever, a runway show for people with disabilities will feature at Afterpay Australian Fashion Week (AAFW) in May. .

What’s the future of omnichannel retail?

Inside Retail

The year is 2030. It’s been a decade since the pandemic, and the world has moved on. Society has adapted and we’ve empowered ourselves economically, professionally and with technology. Things are looking bright (and maybe there’s not a mask in sight).

5 Essential Virtual Selling Practices Every Company Must Have by 2023

Speaker: Erika Bzdel - Vice President of Sales and Craig Simons - Director of Marketing

Join us on Sept. 13 at 9:30 am PT as Erika Bzdel, VP of Sales, and Craig Simons, Director of Marketing, discuss the virtual selling practices that every company should adopt, and how to succeed at selling in a hybrid world.

Kogan to enter insurance market with QBE

Inside Retail

Australian e-commerce retailer Kogan has branched into insurance through a new long-term agreement with OBE Insurance. Kogan has a number of subsidiary business divisions under its brand and this new addition will have QBE provide customers with home, motor and CTP insurance under the Kogan label.

BOSS launch new Oxford Street store concept and experience

Retail Focus

Dalziel & Pow have partnered with HUGO BOSS to redefine and design their new BOSS store concept and experience, which has just launched on Oxford Street, London.

NRA in ‘upheaval’ after CEO quits amid vaping furore

Inside Retail

The future of the National Retailers Association is unclear after CEO Dominique Lamb resigned suddenly, within two months of the exit of long-standing chairman Mark Brodie. .

Priceline Pharmacy launches health insurance

Inside Retail

Priceline Pharmacy has launched a new health insurance offer in partnership with healthcare fund NIB. The health cover includes all areas of private health insurance and provides Priceline perks where applicable.

Sustainability at Retail

As part of a global Sustainability at Retail initiative, Shop! worked collaboratively with its global affiliates to address critical environmental issues, outlined in this white paper.

Lekker Bikes makes its Brisbane debut

Inside Retail

Dutch urban e-bike brand Lekker has opened its first flagship at the Albion Fine Trades precinct in Brisbane CBD. Found by Meindert Wolfraad in 2009, the company sells a range of premium electric bikes to urban commuters.

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5 Cash Flow Tips For Independent Retailers In October

The Retail Doctor

The holiday season is about to begin, and every retailer is glad for it because cash flow will seem to get better. Let's temper that a bit because Christmas 2022 is on a Saturday, which removes one of those important sales-generating days.

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White paper: Joy of Shopping

Retail Focus

Following the oppression of isolation brought on by the pandemic, shopping-for-leisure in physical stores begins to replenish our essential need for real-time experiences and face-to-face interaction.

Modibodi acquired by Swedish multinational Essity for $140 million

Inside Retail

Australian leakproof apparel pioneer Modibodi has been bought by Swedish hygiene and health company Essity in a deal worth $140 million. .

‘Passion never fails’: Why Casetify is going all in on the metaverse

Inside Retail

Back in March 2021, Wesley Ng, like much of the world, became aware of non-fungible tokens (NFTs) for the first time. “I I got a bit of FOMO,” the co-founder and CEO of Hong Kong-based tech accessories brand Casetify, said at the Marketing Pulse virtual conference last week. “So

ABS data shows a retail rebound in January

Inside Retail

Retail sales surged by 6.4 per cent in January, according to data released by the Australian Bureau of Statistics today. Sales of clothing, footwear and personal accessories also recorded a 7 per cent year-on-year increase, while sales by restaurants, cafes and takeaway services rose by 6.2

City of Sydney confirms Chinatown revamp

Inside Retail

The City of Sydney council has approved a new plan to upgrade Dixon Street Mall in the Chinatown precinct, including spending $5 million on public amenities.

Ikea Australia to open sustainable living stores across network

Inside Retail

Ikea Australia will launch its new Sustainable Living Shop, an initiative to help consumers live more sustainably while potentially saving money on household expenses.

As sales grow, Lovisa charts offshore expansion

Inside Retail

Australian fashion jewellery chain Lovisa says it is ramping up its international expansion as sales continue to grow across its network.

Private Label: Six key strategies for brands to compete

Mike Anthony

In the battleground that is retail today , retailers are turning to new (and old) strategies to win.