2022

BOSS launch new Oxford Street store concept and experience

Retail Focus

Dalziel & Pow have partnered with HUGO BOSS to redefine and design their new BOSS store concept and experience, which has just launched on Oxford Street, London.

Trivago fined $44.7 million for misleading travellers

Inside Retail

Online travel booking company Trivago has been ordered to pay $44.7 million in penalties by the Australian Federal Court for misleading consumers over hotel prices.

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24 Dos and Don'ts of Customer Service by Personality Style

Retail Doc

Personality styles have fascinated salespeople since the Greeks first identified them as the Four Temperaments.

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Maximizing the marketing value of the store

Mike Anthony

As e-commerce sales eat into physical retail numbers, questions about the viability of offline retail abound. Is this ‘Retail Armageddon’? No – but it is a significant shock to the retail ecosystem. A shock that has implications for retailers and brands alike.

5 Essential Virtual Selling Practices Every Company Must Have by 2023

Speaker: Erika Bzdel - Vice President of Sales and Craig Simons - Director of Marketing

Join us on Sept. 13 at 9:30 am PT as Erika Bzdel, VP of Sales, and Craig Simons, Director of Marketing, discuss the virtual selling practices that every company should adopt, and how to succeed at selling in a hybrid world.

Aldi launches robotic pizza vending machine, Pizzabot

Inside Retail

Aldi Corner Store in North Sydney has debuted a first of a kind pizza-making robot vending machine, dubbed Pizzabot. The collaboration with Bondi startup Placer Robotics, will serve restaurant-grade pizzas in two minutes for a limited time.

How AI will increase your search ROI

Inside Retail

Your on-site search bar is one of the most popular ways for customers to find what they are looking for on your site. It also offers conversion rates 1.8x higher than browsing alone! However, most e-commerce businesses treat search as an infrastructure cost like web hosting.

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Modibodi acquired by Swedish multinational Essity for $140 million

Inside Retail

Australian leakproof apparel pioneer Modibodi has been bought by Swedish hygiene and health company Essity in a deal worth $140 million. .

Aldi opens first checkout-free supermarket

Retail Focus

Aldi has opened its first checkout-free store, where shoppers will be able to pick up products and leave without queuing to pay.

Sensory maps improve accessibility at Stockland town centres

Inside Retail

Australian property development company Stockland has created a first-of-a-kind sensory map of its shopping centres to assist customers with autism, and their families.

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Stop interrupting, start inspiring: 3 social commerce trends on the rise

Inside Retail

When Covid hit and physical stores closed, many retailers were left floundering, trying to work out how to maintain their relationships with customers and remain relevant in their hearts and minds. Enter the acceleration of social commerce. The role of social media is changing.

Sustainability at Retail

As part of a global Sustainability at Retail initiative, Shop! worked collaboratively with its global affiliates to address critical environmental issues, outlined in this white paper.

White paper: Joy of Shopping

Retail Focus

Following the oppression of isolation brought on by the pandemic, shopping-for-leisure in physical stores begins to replenish our essential need for real-time experiences and face-to-face interaction.

Kogan to enter insurance market with QBE

Inside Retail

Australian e-commerce retailer Kogan has branched into insurance through a new long-term agreement with OBE Insurance. Kogan has a number of subsidiary business divisions under its brand and this new addition will have QBE provide customers with home, motor and CTP insurance under the Kogan label.

7 Leadership Training Skills To Boost Your Store's Success

Retail Doc

Management has the ability to make or break a team of employees, but only if they have skills for retail and leadership. retail management leadershiup leadership skills in retail

The Shopper Decision Tree and Shelf Layout – Not as simple as you think!

Mike Anthony

I recently conducted a poll on LinkedIN asking how best to organize products on a shelf. The results were interesting, with the vast majority of respondents suggesting that the merchandising layout should follow the Shopper Decision Tree. And at one level, that makes sense.

Fashion for people with disabilities celebrated at Australian Fashion Week

Inside Retail

For the first time ever, a runway show for people with disabilities will feature at Afterpay Australian Fashion Week (AAFW) in May. .

Priceline Pharmacy launches health insurance

Inside Retail

Priceline Pharmacy has launched a new health insurance offer in partnership with healthcare fund NIB. The health cover includes all areas of private health insurance and provides Priceline perks where applicable.

Winners revealed for 2022 National Indigenous Fashion Awards

Inside Retail

Denni Francisco’s brand Ngali with the Warmun Art Centre has won the Fashion Designer Award at the 2022 National Indigenous Fashion Awards (NIFA) announced last night in Darwin.

‘Passion never fails’: Why Casetify is going all in on the metaverse

Inside Retail

Back in March 2021, Wesley Ng, like much of the world, became aware of non-fungible tokens (NFTs) for the first time. “I I got a bit of FOMO,” the co-founder and CEO of Hong Kong-based tech accessories brand Casetify, said at the Marketing Pulse virtual conference last week. “So

IKKS Paris celebrates second store opening on Kings Road

Retail Focus

Today, French fashion and lifestyle brand IKKS Paris opens its second store at 109 Kings Road which carries the menswear, womenswear and junior lines. This follows the opening of their first store in Carnaby earlier this year.

ABS data shows a retail rebound in January

Inside Retail

Retail sales surged by 6.4 per cent in January, according to data released by the Australian Bureau of Statistics today. Sales of clothing, footwear and personal accessories also recorded a 7 per cent year-on-year increase, while sales by restaurants, cafes and takeaway services rose by 6.2

Selfridges launches new destinations to supercharge sex and sleep wellbeing

Retail Focus

This summer, Selfridges launches new destinations to help customers optimise wellbeing, including a dedicated Corner Shop that focuses on improving and enhancing sex and sleep. .

Alexander McQueen opens newest boutique in Amsterdam’s golden mile

Retail Focus

P.C.Hooftstraat, Amsterdam‘s golden mile of luxury shopping, sees a welcome new addition with the opening of Alexander McQueen‘s newest boutique.

Christina Stephens: Meet adaptive fashion’s disruptive duo

Inside Retail

In just two years, the adaptive fashion brand Christina Stephens has grown retail revenue fourfold by tapping an underserved market for stylish clothes that meet the unique needs of people with disabilities.

Why Have Customers Become so Aggressive and Belligerent?

Retail Doc

We’ve all seen videos of customers being abusive to airline personnel, in grocery stores, in banks, and … also, bad customer service examples are everywhere. Retail Customer Service Training bad customer service examples

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Private Label: Six key strategies for brands to compete

Mike Anthony

In the battleground that is retail today , retailers are turning to new (and old) strategies to win.

Harrods to open stand-alone beauty emporium in Gateshead

Retail Focus

The opening of this fifth H beauty store nationally demonstrates Harrods’ continued commitment to bringing its beauty authority, expert curation, and luxury shopping experience to a wider audience across the UK. H beauty Gateshead is opening at 9am in the Metrocentre on the 14 th June. .

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Primark and Greggs to launch “Tasty by Greggs” cafe and London boutique

Retail Focus

High street bakery chain Greggs is to launch “Tasty by Greggs” cafe in Primark Birmingham opening on February 12. Both brands revealed the new partnership which is to include a fashion collection in a first-of-its-kind collaboration with Primark.

NSW retailers using single-use plastic bags to face fines from next week

Inside Retail

Retailers doling out single-use plastic bags in New South Wales face fines of up to $275,000 from Wednesday, June 1 as a statewide ban comes into force.

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KFC Australia pilots drone-delivery service in Queensland

Inside Retail

Global restaurant chain KFC launches its first drone-delivery service, partnering with Wing, to deliver hot food direct to homes and workplaces in Logan, Queensland. .

The importance of investing in the community 

Retail Focus

It is now widely accepted that the role of retail destinations has evolved considerably. Changes that had taken hold in the last decade have been accelerated by the pandemic and by the ensuing change in consumer habits.

Homeworld Helensvale sells for $265 million

Inside Retail

Queensland’s large format retail centre Homeworld Helensvale has sold for $265 million to a private investor, marking Australia’s second largest and Queensland’s largest transaction on record for such a centre.

Amazon Australia offers ‘One-Day’ free delivery – with many catches

Inside Retail

Amazon Australia is promising its Prime members free next-day delivery in “most areas of” Melbourne and Sydney.

Lids opens quartet of UK stores as part of international expansion

Retail Focus

US-based sports retailer Lids has opened its first four European stores – adding 234 sqm to its UK footprint. The launch forms part of a wider plan to increase the brand’s international presence, representing the first of many physical stores planned across the continent.

Rising sales are hiding retailers’ anguish, says ARA chief

Inside Retail

Retail spending across Australia is up – but there is a catch, warns Australian Retailers Association CEO Paul Zahra. Releasing the latest monthly Mastercard SpendingPulse data this morning, that covers June, Zahra says consumer spending continued its strong trajectory, rising 11.1

New Store Merchandising Ideas to See in 2022 in New York [Pics]

Retail Doc

If you’re visiting New York City soon, don’t miss these retail stores doing it right. visual merchandising displays how to display