Wiser
MAY 12, 2025
In the consumer-packaged goods (CPG) industry, seasonal retail displays are planned months in advanceoften 8 to 9 months before they hit store floors. Brands like Haribo, General Mills, and Nestl lock in Halloween promotions in Q1, ship mid-summer, and expect execution by late summer. But despite early planning, retail display execution frequently diverges from strategy.
Inside Retail
MAY 27, 2025
In 2025, retail is definitely a battleground where the customer experience (CX) can make or break a brand. In an industry where 86 per cent of consumers are willing to pay more for a great experience, yet only 22 per cent feel that retailers truly understand their needs, the gap between expectation and execution is massive. It’s not all doom and gloom, however, there are amazing retailers out there that create immersive, seamless, and personal experiences and win by changing shoppers into
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Retail TouchPoints
MAY 27, 2025
Earlier this spring, Amazon and Walmart released investor updates within one day of each other that presented an interesting juxtaposition of how the two companies approach innovation: The long and short of it is that Amazon is a Why company, while Walmart is an And company. Walmart CEO Doug McMillon in an April 9 update following the companys investment community meeting: Were an and company.
Retail Assist
MAY 27, 2025
Worldwide end-user spending on public cloud services is projected to reach 542 billion in 2025. Yet executives estimate that at least 30% of their cloud spending is wasted. That is a huge amount of budget disappearing into underused or untracked services. Two-thirds of businesses say that chasing rising cloud costs disrupts both finance and IT teams.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
365 Retail
MAY 8, 2025
In an increasingly competitive retail environment, traditional loyalty schemes are no longer enough to keep customers engaged. Points-based systems and occasional discounts have become expected rather than appreciated. To stand out, many retailers are now turning to gamification, the application of game design elements in non-game contexts, to enhance customer engagement and strengthen brand loyalty.
Retail Focus
MAY 27, 2025
Retailers are no strangers to tracking every item on the shelf, but most still ignore the true value of their digital shelves. Your product images, promotional videos, branded templates, and SEO content arent just accessories to your brand, but also assets with measurable impact. When treated as stock, these resources can significantly sharpen your competitive edge.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Inside Retail
MAY 18, 2025
Australia is one of the most attractive markets for both emerging and established brands, including LVMH heavy-weight Sephora. The consumers in Australia are very savvy, Jenny Cheah, Sephoras MD of South East Asia, Oceania and India, told Inside Retail. They understand trends and they’re very educated on their beauty needs and their beauty products in a way, it makes our job simpler, she continued.
Retail TouchPoints
MAY 14, 2025
From a risk and compliance perspective, defense, finance, tech, and healthcare are generally thought of as the riskiest industries but the retail sector is more vulnerable than it might appear. Organized retail crime (ORC), fraud rings, evolving regulations and other challenges all have the potential to cause significant disruption in the retail sector, and most retailers have invested considerable time and resources to mitigate them.
Retail Gazette
MAY 26, 2025
M&S is ramping up its store renewal strategy with plans to open 12 new food halls across England including what will become its largest standalone food store to date. The new sites, which sit on former Homebase plots, will create over 550 jobs and form a central part of M&Ss store rotation programme aimed at building bigger, better locations.
Retail Dive
MAY 27, 2025
The department store returns to family control with traffic and sales comps up, and in a position to steal share from Saks Fifth Avenue.
Speaker: Steve Worthy, MBA
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Retail Focus
MAY 1, 2025
Sheep Inc Unveils FIBREGEN a revolutionary 100% regenerative material alongside a collection of FIBREGEN hoodies & sweatshirts developed over two years of R&D and extensive trials. This is the first product release since completing their series A investment last month. Developed in collaboration with Inovafil in Portugal, FIBREGENTM was created over two years of meticulous development.
Retail Wire
MAY 27, 2025
Davids Bridal has introduced a bold new vision for bridal shopping with the launch of its first Diamonds & Pearls store. This innovative concept delivers a one-of-a-kind customer experience, reimagining what it means to say yes to the dress. Davids Bridal will debut its groundbreaking Diamonds & Pearls concept store in Delray Beach, Florida, on May 29.
Inside Retail
MAY 1, 2025
Inside Retails Top 50 People in E-Commerce , presented by Australia Post, is an annual ranking of the most impressive and inspiring leaders in Australias online retail industry. Over the coming weeks, we will be profiling this years Top 10. Here, we speak with #9, Airi Sutherland, VP of e-commerce and technology at Outcast Clothing, about discovering a passion for retail and digital, her proudest career achievements to date and the true purpose of e-commerce professionals.
Retail TouchPoints
MAY 27, 2025
With the summer season fast approaching, marketers are once again gearing up for the next big cultural moments that will help drive awareness and sales. While events like the back-to-school season or NBA Playoffs and return of football remain a focal point in seasonal engagement strategies for some, todays most impactful opportunities for marketers are less about the static calendar and more about cultural conversations.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Cisco Retail
MAY 15, 2025
Discover how Cisco Networking Academy is empowering the next generation of tech leaders with accessibility at the forefront.
The Retail Doctor
MAY 30, 2025
If you have felt like the pace of change in retail is accelerating, you are right. The Unified Commerce Benchmark (UCB) 2025 report by Manhattan Associates, now covering 250 specialty retailers, paints a clear picture. Unified commerce means integrating all retail systems so the customer journey, whether in-store, mobile, or online, is seamless and consistent.
Retail Focus
MAY 1, 2025
The Lexicon, owned in a joint venture between Schroders Capital and Legal & General Capital, has secured 23,039 sq ft of new retail, F&B, and leisure lettings with Mango, Rituals, and Jamaica Blue all arriving at the Bracknell retail destination. International fashion brand Mango has opened a new 19,210 sq ft store at The Lexicon in what is a flagship letting for the scheme.
Retail Wire
MAY 30, 2025
Target continues to eliminate its diversity, equity, and inclusion (DEI) practices despite ongoing customer pushback. Bloomberg Law is reporting that after joining Target last summer to succeed retiring legal and compliance director Don Liu, who spent nearly nine years there trying to reduce the company’s outside counsel panel using DEI and other criteria, including efficiency and risk tolerance, Amy Tu is departing Target.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Inside Retail
MAY 27, 2025
More than 80 per cent of Australian consumers use digital aids during their shopping journey, regardless of whether they complete their journey online or in a physical store. The most common aids, according to research commissioned by Shopfully, include promotion hunting, product searching, or price comparison. So, how should retailers respond to the trend, and what are the potential risks of such tech-driven journeys?
Retail TouchPoints
MAY 1, 2025
A brand new Store of the Future concept store, a thrift shop operated by the British Heart Foundation (BHF), opens today in Scotlands capital Edinburgh, and its a model of both charity and sustainability. For example, the cash desk countertop is produced using waste textile direct from the BHFs 675 shops across the UK. Waste plastic, bubble wrap and plastic bags are being formed to manufacture unique lampshades above the cash desk, and the stores entire lighting system is produced via a 3D print
Retail Dive
MAY 5, 2025
Around 96% of American toy companies are small- and medium-sized businesses. Nearly half of them could shutter due to U.S. tariff policies.
The Retail Doctor
MAY 17, 2025
You've heard it walking through stores: "Welcome in." A phrase that sounds meaningful but isn't. It's retail's equivalent of a shrug - forgettable and damaging to customer experience.
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Retail Focus
MAY 31, 2025
Managing a team can become complicated when juggling numerous tasks, deadlines, and individual responsibilities. Without a clear system in place, communication gaps and misplaced priorities tend to slow down progress. As teams grow, the need for an efficient way to organize work and keep everyone aligned becomes critical. Task allocation and team coordination are the backbone of smooth operations, and management software offers practical solutions that streamline these processes.
Retail Wire
MAY 18, 2025
Walgreens has continued its downsizing efforts, with the CVS competitor announcing that it is closing 29 locations this month alone. These 29 locations affect customers in 13 states. Is a store near you on the list? List of Walgreens Closures in May 2025 Newsweek reports that last year, the pharmacy chain declared that it would close 1,200 locations nationwide over the following three years, with about 500 of those closing in 2025.
Inside Retail
MAY 15, 2025
To call Jaimee Lupton, a New Zealand-based PR executive turned beauty brand founder, ‘entrepreneurial’ would be putting it lightly. Over the past seven years, Lupton has co-founded five beauty brands (in chronological order); Monday Haircare, Chlon Paris, Being Haircare, Laura Polko Los Angeles and Daise Beauty. Several of these brands have become top-sellers with American retailers including Ulta Beauty, Costco and Walmart.
Retail TouchPoints
MAY 30, 2025
Victorias Secret is the latest retailer to be hit by a cyber attack following similar incidents at Marks & Spencer , Dior , Harrods and Adidas , all this month. On Thursday the Victorias Secret website featured a message that the site had been shut down due to a security incident, however, consumer commentary online indicates that website outages may have started much earlier in the week.
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Inside Retail
MAY 5, 2025
In the age of omnichannel retail and ever-expanding social media channels, retail marketing has never been more complex than it is today. Inside Retail connected with two marketing pros, True Religion chief marketing officer Kristen DArcy, and H&M Americas head of customer activation and marketing Linda Li, to garner insights about how retailers should handle marketing in the year ahead.
Retail TouchPoints
MAY 1, 2025
Ashley Buchanan, now former CEO of Kohl’s. (Image courtesy Kohl’s) Kohls Board of Directors has terminated CEO Ashley Buchanan for cause and has appointed current board Chair Michael Bender as Interim CEO while a permanent replacement is sought. According to a statement from the company, Buchanan was terminated for engaging in vendor transactions that involved undisclosed conflicts of interest following an investigation conducted by outside counsel and overseen by the board.
Inside Retail
MAY 27, 2025
While digital shopping channels, such as TikTok Shop, continue to thrive in todays omnichannel retail landscape, a strong customer preference for in-store shopping remains. Data released by American bank holding company Capital One confirmed that 72 per cent of consumers shop in stores on a weekly basis. On top of that, Capital One forecasts that 80.8 per cent of retail sales are expected to occur in brick-and-mortar stores throughout this year.
Inside Retail
MAY 29, 2025
Dissh has had one of the most successful rebrands in the Australian retail landscape from a standalone multi-brand boutique in Brisbane to a global social media-phenomenon. It’s the kind of before and after story that brands dream of executing. Inside Retail connected with the CEO and creative director of Dissh, Lucy Henry-Hicks, on how the brand has approached international expansion and finding the Dissh girl in new markets abroad.
Speaker: Beth Sunshine, SVP, Up Your Culture
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
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