Retail TouchPoints

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Closing the Checkout Gap: Boosting Revenue and Customer Loyalty

Retail TouchPoints

In the past few years, retailers have made steady progress across the customer journey. As lines between channels blur, stores are more connected to ecommerce, fulfillment is faster and personalization is improving. But one area continues to underperform: checkout. The checkout experience often creates unnecessary friction. Long forms, limited payment options and inflexible delivery choices continue to frustrate shoppers, leading to cart abandonment, lost revenue and declining trust.

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Instacart Creates Debit Card for Contract ‘Shoppers’ to Earn Cashback, Save on Fees

Retail TouchPoints

Instacart has teamed up with workforce payments platform Branch to develop a new rewards debit card for its “Shoppers,” the contract employees who pick and deliver orders for the online grocery marketplace. The new Instacart Shopper Rewards Card. (Image courtesy Instacart) The Shopper Rewards Card is a debit card with no annual fees or credit check that will be issued by Mastercard and can be used anywhere Mastercard is accepted.

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Uber Eats Adds Six Local-Favorite Supermarkets to Delivery Portfolio

Retail TouchPoints

Uber Eats has partnered with six well-established regional grocers to expand delivery offerings in markets across the country, from Big Y and King Kullen in the Northeast to Vallarta Supermarkets in California and Superlo Foods , Lunds & Byerlys and Foxtrot in the Midwest. “Our goal is to provide customers with an unparalleled selection of grocery options, from national brands to the local retailers they trust most,” said Hashim Amin, Head of Grocery and Retail for North America at Uber in a

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Salesforce Global Holiday Forecast: AI Will Drive $1.6 Trillion in In-Store Sales

Retail TouchPoints

AI already has affected shopping habits for large numbers of consumers, and its ability to make hyper-personalized product recommendations — and also to find the best prices and deals — will continue to accelerate the technology’s use. According to Salesforce , during the 2025 holiday season AI will drive $260 billion in global online sales as well as $1.6 trillion in in-store sales.

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Reimagined Champs Sports Stores Feature 3D Fitting Tools, Dedicated Running Club Spaces

Retail TouchPoints

Champs Sports has introduced its first two reimagined stores, designed to embody the brand’s “Sport For Life” platform. The stores, in Tampa, Fla. and Portland, Ore., feature high-impact visual displays, measuring tools with 3D scanning technology to help shoppers achieve a perfect fit, and dedicated Men’s and Women’s Run Club spaces to encourage connection and provide curated assortments of performance running products, with assortments tailored to serve the needs of local running communities.

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Listen Now: The Trust Deficit — Brand Transparency & the New Rules of Retail

Retail TouchPoints

It used to be that if you had established a strong brand name, you could count on consumers’ trust. But years of inflated marketing claims and bad experiences have eroded trust in brands, leading to a trust deficit — and it’s growing. “We are living through a very interesting transformation — brand names alone no longer carry the trust,” said Kimberly Shenk, Co-founder and CEO of values-based shopping solution Novi Connect , on this week’s episode of the Retail Remix podcast. “ Today trust is ea

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Private Labels Evolve into Destination Brands, Primed for Growth Amid Tariffs

Retail TouchPoints

As private labels and store brands have evolved over the last decade, the stigma of the “cheap, alternative, knockoff” brand has worn away. Retailers have built bona fide brands, touching all categories of the store. But what is interesting of late is that private brands have seemingly climbed another rung on the ladder of credibility and are now sought-after brands that consumers trust.