Inside Retail

JULY 2, 2025

This idea we have all heard time and time again that fashion retail is all about trend cycles and glossy campaigns is fading – and fast. If the latest BoF Insights and Amazon Fashion data from Europe’s five largest markets (EU5) tells us anything, it’s that our customers no longer want to be impressed, they want to be understood. In April 2025, 10,000 fashion shoppers from the EU5 were asked what “really” drives their decisions online.

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Retail TouchPoints

JULY 2, 2025

Sometimes a store is just a store…and sometimes it’s a lot more. MAC Cosmetics ’ newly redesigned flagship at the Deji Plaza luxury shopping center in Nanjing, China definitely falls into the latter category. Reopened just in time to celebrate the 20 th anniversary of the brand’s entrance into China, the store now features a visually stunning, futuristic design meant not just to stop shoppers in their tracks (although it will certainly do that), but also to reflect the evolution of the brand and

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Consumer Marketing Fashion ATS 127

Inside Retail

JULY 2, 2025

As strenuous schedules, rising living costs and the trend of ‘poly-employment’ become entrenched realities, more retail workers are reporting stress, disengagement and emotional fatigue at the end of their shifts, and the industry is feeling the aftermath. A recent report by workforce management platform Deputy found that the emotional wellbeing of Australia’s shift workers is showing signs of strain, according to new data tracking post-shift sentiment.

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Retail Focus

JULY 2, 2025

Europe’s leading sofa retailer, Poltronesofà, is close to completing a £57 million transformation of 96 UK stores as the company offers UK customers an unmatched choice of ranges and fabrics and an enhanced in-store experience. The Poltronesofà group operates over 310 stores across Europe and is the market leader in both Italy and France, with a market presence in Belgium, Switzerland, Malta and Cyprus.

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Marketing Store Layout Customer Experience Returns 147

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

Accounting

Inside Retail

JULY 2, 2025

Australian retail sales surged 3.3 per cent year-over-year in May, according to Australian Bureau of Statistics (ABS) data, reaching $37.3 billion. Cosmetics, sports and recreational goods saw the largest increase, up 4.78 per cent, followed by cafes, restaurants and takeaways, which rose 3.83 per cent year-on-year. According to the ABS , department store spending increased by 3.7 per cent, while spending on clothing, footwear, and accessories rose by 3.5 per cent.

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Retail TouchPoints

JULY 2, 2025

As private labels and store brands have evolved over the last decade, the stigma of the “cheap, alternative, knockoff” brand has worn away. Retailers have built bona fide brands, touching all categories of the store. But what is interesting of late is that private brands have seemingly climbed another rung on the ladder of credibility and are now sought-after brands that consumers trust.

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Beauty and Health Consumer Grocer Shipping 147

A1 Retail

JULY 2, 2025

Autumn Fair , the UK’s leading marketplace for home, gift, and fashion, has revealed its most ambitious and retailer-focused content programme to date. Practical, focused, and easy to consume, it’s been thoughtfully designed to fit around buyers and deliver maximum value in minimal time. Taking place at the NEC Birmingham from 7–10 September 2025, this year’s show recognises the pressures facing independent retailers, from rising costs and evolving customer behaviours to the demands of digital t

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Marketing Social Commerce Visual Merchandising Employee Engagement 87

Inside Retail

JULY 2, 2025

From high-end jewellers to the apparel and footwear brands dressing up the everyday consumer, these bricks-and-mortar shops are serving some of the best retail design in the US market this season. David Yurman Miami, Florida In May, the luxury American jewelry brand David Yurman opened its newest Miami flagship. Situated in the heat of Miami’s iconic Design District, the brand’s new boutique, which spans 4000 square feet, serves as a design playground for artists and jewelry devotees.

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Small Biz Trends

JULY 2, 2025

Sponsored Post Key Takeaways Customer Retention Is Key: Maintaining current customers is more cost-effective than acquiring new ones, leading to improved sales and profitability. Personalization Matters: Tailoring customer interactions and communications enhances their experience and satisfaction, significantly boosting retention rates. Implement Loyalty Programs: Reward systems not only incentivize repeat purchases but also strengthen customer loyalty and lifetime value.

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Customer Retention Customer Experience Returns Marketing 87

Retail TouchPoints

JULY 2, 2025

AI already has affected shopping habits for large numbers of consumers, and its ability to make hyper-personalized product recommendations — and also to find the best prices and deals — will continue to accelerate the technology’s use. According to Salesforce , during the 2025 holiday season AI will drive $260 billion in global online sales as well as $1.6 trillion in in-store sales.

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Speaker: Steve Worthy, MBA

The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.

Marketing

Wiser

JULY 2, 2025

In‑store execution can boost velocity or quietly leak profit. The average SKU loses 6% of weekly sales to something as simple as a missing facing or an abandoned promo tag. Most brands learn about the damage only after the sales report lands. Wiser’s Retail Intelligence platform cuts that lag to a single day by collecting structured shelf data plus photo evidence from thousands of in‑store mystery shoppers and turning it into actionable retail audit insights.

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Promotions Location Management Marketing 78

Retail TouchPoints

JULY 2, 2025

It used to be that if you had established a strong brand name, you could count on consumers’ trust. But years of inflated marketing claims and bad experiences have eroded trust in brands, leading to a trust deficit — and it’s growing. “We are living through a very interesting transformation — brand names alone no longer carry the trust,” said Kimberly Shenk, Co-founder and CEO of values-based shopping solution Novi Connect , on this week’s episode of the Retail Remix podcast. “ Today trust is ea

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Consumer Marketing Shopping ATS 147

Small Biz Trends

JULY 2, 2025

Sponsored Post Key Takeaways Definition and Importance: Humanizing customer experience involves creating personal connections through empathy and understanding, which is vital for building strong relationships in small businesses. Key Elements: Personalization, empathy, consistency, feedback, and community engagement are crucial components in humanizing customer interactions.

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Customer Experience Returns Boutique Promotions 68

Retail Dive

JULY 2, 2025

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Payment Services 75

Payment Services Department Stores Consumer Marketing 75

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

Management

Small Biz Trends

JULY 2, 2025

Key Takeaways Value of Artistry: Handmade items showcase unique craftsmanship, offering a level of individuality and personal connection that mass-produced goods cannot match. Cultural Heritage: Purchasing handmade products helps preserve traditional craftsmanship and cultural practices, allowing consumers to appreciate and support artistic legacies.

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Jewelry Promotions Consumer Marketing 88

Inside Retail

JULY 2, 2025

Consumer watchdog NSW Fair Trading has warned consumers about a rise in counterfeit Labubu toys, dubbed “Lafufu”, flooding online marketplaces. The watchdog is urging consumers to remain cautious when shopping for Labubu toys online, particularly from overseas platforms advertising unusually low prices. Buyers are advised to stick to trusted, verified retailers and to thoroughly review seller ratings and website credibility before making purchases.

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Small Biz Trends

JULY 2, 2025

Key Takeaways Choose the Right Platforms: Select social media platforms that align with your audience and business goals to maximize engagement and brand visibility. Leverage Unique Features: Each platform—Facebook, Instagram, Twitter, LinkedIn, and TikTok—has distinct strengths that can be used to enhance storytelling and customer interaction. Engage Your Audience: Develop compelling, interactive content and foster community dialogue through features like live Q&As, Facebook groups, and use

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Promotions Marketing Management Advertising 71

Inside Retail

JULY 2, 2025

Argon & Co, a leading global management consultancy, is thrilled to announce its strategic partnership with Kaizen Institute, the renowned consulting company in operational excellence. This collaboration marks a significant step forward in providing unparalleled retail store optimisation expertise to the Australian and New Zealand markets, addressing a critical capability gap in sustainable productivity within the region’s retail sector.

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Customer Experience Management Marketing Planning 130

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Planning

Retail Gazette

JULY 2, 2025

Mango has launched its virtual fashion assistant tool, Mango Stylist, designed to makes it easy, fast and personalised for shoppers to discover and combine garments . The fashion giant ‘s new tool, which is powered by generative artificial intelligence, is currently available for its woman line across the UK, Spain, Portugal, France, Italy, Germany, Austria, Turkey and the US.

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Shopping Fashion Accounting Promotions 59

Retail TouchPoints

JULY 2, 2025

Website building platform Wix has teamed up with B2B marketplace Alibaba.com to enable merchants using Wix to easily expand their wholesale capabilities, while also allowing Alibaba merchants to quickly establish new DTC or B2B ecommerce storefronts with Wix. “At Wix, we’re focused on giving every business, from solo entrepreneurs to established brands, the tools to grow and scale globally,” said Nir Zohar, President of Wix in a statement.

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Merchant Services Wholesale Accounting Marketing 147

Retail Gazette

JULY 2, 2025

ScS owner Poltronesofà is set to complete its £57m refurbishment programme of the retailer’s 96 UK stores next month. It forms part of the group’s wider overhaul of the ScS business following its acquisition of the furniture specialist in January last year. The transformation of the brand includes modernising its store estate on the style of the group’s 310 stores across Europe, as well as providing detailed training for all its salespeople.

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Returns Management Marketing ATS 52

Retail TouchPoints

JULY 2, 2025

Autonomous smart store chain VenHub is continuing its expansion across Southern California with a new store in Hollywood, Calif., just steps away from the Hollywood Bowl event venue. Each VenHub Smart Store is a fully autonomous unit that operates 24/7 with no on-site staff. The shopping experience and mobile-first checkout are powered by robotics and intelligent systems that help ensure speed, precision and security.

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Location Checkout Shopping ATS 147

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Inside Retail

JULY 2, 2025

Luxury menswear retailer Harrolds has made its return this month with the opening of a new flagship store at Westfield Sydney. Now operating independently from its previous ownership, “Harrolds 2.0” is led by directors Zia Khorram, Gino Pagano, and Arasch Enayat, who bring various experiences across fashion, retail operations, and brand strategy.

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Fashion Returns Management Marketing 130

Retail Focus

JULY 2, 2025

Redical, the real estate owner and operator of The Liberty Romford , has announced a trio of new openings at the destination. 80s Casual Classics has launched its southern debut, Lovisa has opened its latest location, whilst MINISO has opened the doors to its permanent store, following a successful pop-up in December 2024. Marking its first location in the south, 80s Casual Classics ’ new flagship spans 2,340 sq ft, showcasing 70s, 80s, and 90s-inspired apparel from nostalgic heritage brands,

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Accessories Apparel Management Brand Management 130

VMS

JULY 2, 2025

Founded in 2015, etailer Ritfit (Memphis) has opened its first showroom, in Chino Hills, Calif. The store by the seller of home-gym equipment features immersive displays and interactive zones that showcase the brand’s product lines, it said in a news release. “This move aligns with RitFit’s strategy to shift from an ecommerce-only brand to a customer-driven omnichannel model, reflecting broader industry trends toward experiential retail,” the statement notes.

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Customer Experience Marketing 64

365 Retail

JULY 2, 2025

E-commerce has grown significantly in the last decade, with the potential to replace brick-and-mortar malls. More customers opt for online shopping due to its convenience, accessibility, and constantly expanding opportunities. The industry has already changed the way people buy, work, and live, and technological advancements are driving its further expansion.

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Payment Services Customer Retention Social Commerce Advertising 52

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Management

Retail Gazette

JULY 2, 2025

Currys has raised its annual profit by 37% to £162m for the year to 3 May 2025, coming in above market expectations after a year of strong UK sales and growing demand for tech services and credit. Group revenue at the electricals giant increased 3% year-on-year to £8.7bn, with UK and Ireland like-for-like sales up 4%. Recurring service revenue climbed 12%, credit sales grew 14% to £1.1bn, and mobile network iD Mobile added 450,000 new subscribers, up 26% to 2.2m.

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Returns Marketing ATS 82

A1 Retail

JULY 2, 2025

Redical , the real estate owner and operator of The Liberty Romford, has announced a trio of new openings at the destination. 80s Casual Classics has launched its southern debut, Lovisa has opened its latest location, whilst MINISO has opened the doors to its permanent store, following a successful pop-up in December 2024. Marking its first location in the south, 80s Casual Classics’ new flagship spans 2,340 sq ft, showcasing 70s, 80s, and 90s-inspired apparel from nostalgic heritage brands, inc

Accessories 104

Accessories Apparel Management Brand Management 104

Inside Retail

JULY 2, 2025

Sports footwear and apparel brand Asics has unveiled its first stand-alone store in South Australia at Adelaide’s Harbour Town Premium Outlets. Asics ’ high-performance sports gear will be retailed at outlet prices at the centre, which saw a 17 per cent increase in visitation in May, driven by its retail mix, tourists and its recently opened Harbour Town Eats development.

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ATS Apparel Returns Management 130

VMS

JULY 2, 2025

A trio of retailers have announced plans to continue growing their physical footprints. They are: Floor & Decor (Atlanta), which has opened its latest store , in Chula Vista, Calif., its sixth new location thus far this year. The other recent outlets unveiled by the seller of hard-surface flooring for homeowners/professionals are in Covington, La.; Gilroy, Calif.; Kissimmee, Fla.; San Antonio; and Venice, Fla.

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Location Planning 72

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Fulfillment