Inside Retail

JUNE 4, 2023

Myer’s CEO and MD John King has announced he will retire in the second half of the 2024 calendar year and return to the US. In an ASX announcement, the department store’s board thanked King for his “extraordinary contribution” and added that his decision to leave is based on “being with his family as their health circumstances demand.” King has more than 30 years of experience in retail across department stores, specialty retailing and premium global brands in the US and UK.

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Retail Focus

JUNE 5, 2023

Braehead, one of the UK’s most popular retail and leisure destinations, owned by property company SGS and asset managed by Global Mutual in conjunction with Savills as property managers, is excited to announce that leading jewellery retailer, Pandora , has opened a new store at the centre. The store has a modern look and feel, and is designed to be more intuitive to the customer journey, allowing shoppers to browse and interact with products more easily.

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Retail Minded

JUNE 3, 2023

As an independent retailer, ensuring the safety and security of your store, employees, and customers is a top priority. For one, retail theft and other security issues can damage your brand reputation and lead to significant financial losses. The National Retail Federation’s (NRF) annual survey, for instance, revealed retail shrink or merchandise losses reached USD$ 94.5 billion in 2021.

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Retail Dive

JUNE 5, 2023

To fully realize the rewards of selling on a marketplace, sellers must be able to carve a unique niche for their business.

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Speaker: Andrew Regan, Managing Partner at BlueSeed Retail Ltd.

Did you know that 70% of new retail technology fails to deliver expected benefits and can often decrease customer value, service, and experience? With that in mind, how can we empower our store associates to leverage new technology to optimize the customer experience and boost productivity? This exclusive webinar with Andrew Regan will dive into strategies to empower retail associates for success with new technology.

Customer Experience

Inside Retail

JUNE 4, 2023

The takeover bid for discount fashion retail brand Best & Less Group (BLG) by BB Retail Capital has been accepted by sufficient shareholders to become unconditional. BB Retail Capital is a private investment firm owned by Australian businessmen Brett Blundy and Ray Itaoui who made an off-market cash offer of $1.89 per share last month. The company’s interests are currently controlled by investment group Allegro, which holds a 32.43 per cent share while the Bignor Family, a company associated

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Mass Relators

JUNE 5, 2023

This week’s Video Forum offers a look at the leadership transition now under way at AmerisourceBergen’s Corporate Partnerships Group. In the first of two installments, George Rafferty, who has headed the program since its inception five years ago, and Claire Biermaas, who is succeeding him as president of corporate partnerships, share their perspectives on the changing of the guard and meeting the needs of the pharmaceutical distributor’s biggest customers.

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Retail Eye

JUNE 5, 2023

That’s a wrap on the 2023 RCCSTORE conference! A great 2 days of learning and networking with Canadian retailers. Here are 5 key takeaways by the JCWG team : 1. Experience Experience continues to be important. Throughout many sessions of the conference, there was a focus on experience within every touchpoint with the customer.

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Inside Retail

JUNE 5, 2023

The Fair Work Commission’s (FWC) decision to increase the award rates of pay by 5.75 per cent for 2.5 million workers appears to have divided business and union groups among familiar lines. Set to be implemented on 1 July, the FWC has also lifted the national minimum wage by 8.6 per cent following the alignment of the minimum wage with the C13 classification wage rate.

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Mass Relators

JUNE 5, 2023

BENTONVILLE, Ark. — The Walmart that Doug McMillon presides over is a different place than it was when he became CEO nine years ago. At the time, some industry observers viewed the company as too vast and deeply rooted in brick-and-mortar retailing to compete effectively in the age of e-commerce. With McMillon’s prodding, Walmart proved the critics wrong, pivoting to become a multifaceted enterprise.

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Rangeme

JUNE 5, 2023

During one of my recent leadership share groups, I noticed that almost every company in the room struggled with the same challenge. Their most important partners and customers are narrowly focused on short term results, rather than long-term relationships and mutual gain. Simultaneously, most of the top companies are investing in higher-level negotiation training, resulting in more tension, frustration, and relationship angst.

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Speaker: Robyn O’Brien - Founder of Sirona Ventures, Adjunct Professor at Rice University’s Business School, Supply Chain Optimization and Logistics Expert

Today’s supply chain leaders are required to stay strong in the face of disruption and not only accept it, but embrace it – after all, progress is made outside of your comfort zone. While it’s easier said than done, conquering the fear of instability in your supply chain is within your reach. Thanks to the advancement of technology and AI, we now have more tools and resources at our disposal than ever before to conquer, not crumble, in the face of uncertainty.

ATS

Retail Times

JUNE 5, 2023

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! As sustainability continues to dominate the buying decisions of Gen Z fashion shoppers, this demographic of younger consumers increasingly wants retailers to communicate the carbon impact of their purchases at each stage of their buying journey, the latest data from True Fit, the leading AI platform that decodes size and fit for apparel and footwear reta

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Inside Retail

JUNE 5, 2023

Good360 and the Australian Retailers Association (ARA) have established an innovative program to speed the transition to a circular economy and address the cost of living challenge. Good360 Inner Circle – which requires Inner Circle partners to demonstrate a commitment to sustainability and social impact – tackles two common concerns of Australians: sustainability and the pressures brought by the rising cost of living.

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Mass Relators

JUNE 5, 2023

PHILADELPHIA — Rite Aid announced the launch of RYSHI – its exclusive collection of clean beauty and personal care essentials. Spanning across multiple categories, RYSHI products offer better-for-you ingredients at an accessible price point so customers can conveniently build their beauty toolkit at their neighborhood Rite Aid. The full collection offers a vast range of products so customers can find answers to all their beauty and grooming needs under one trusted brand.

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Retail Bound

JUNE 5, 2023

Selling to QVC has become a powerful marketing strategy for companies looking to attract customers and boost their revenue. With global TV shopping network giants such as QVC as well as HSN and other smaller networks, these platforms can offer a significant boost to a business’s bottom line. With a combined annual revenue of over $8 billion in the United States alone, these networks provide businesses with the certainty that they are tapping into a profitable market.

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Join DeAnna McIntosh for an experience in ideating, journaling, and strategic planning, accompanied by a physical box with tools, to help you create the vision and growth plan for the future of your business.

Planning

Retail TouchPoints

JUNE 5, 2023

3D design software has revolutionized product development for fashion and apparel brands and retailers. Tools like Browzwear’s Lotta and Vstitcher applications, CLO and Adobe Illustrator 3D introduce a world of efficiencies: In addition to cutting down on long garment approval cycles and speeding up fit processes, they’ve alleviated designers’ reliance on physical samples, reducing waste.

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Inside Retail

JUNE 5, 2023

Peloton is one of several brands that has experienced a boom-and-bust cycle over the last few years. At the height of the pandemic, the company was thriving, with a stock price hovering around the US $170 mark and a market cap of around $50 billion. But in 2022, the company let go of 5,000 employees and earlier this year, it recall ed its original exercise bike and treadmill.

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Retail Dive

JUNE 5, 2023

The mass retailer remains quiet after pulling Pride merchandise from some stores out of safety concerns. LGBTQ+ groups, human rights advocates and marketers say that sends the wrong message.

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Retail Wire

JUNE 5, 2023

Most retailers that have drawn the attention of anti-LGBTQ groups have chosen to conduct business as usual and ignore the vitriolic language and threats of violence associated with these movements. Those such as Anheuser-Busch and Target that have sought a middle ground have found it only encourages the people threatening their workers.

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Advertiser: ZoomInfo

When economic headwinds pick up, sales leaders are the first to sound the alarm — and chart a new course. Longer sales cycles, larger buying committees, increased price pressure, and smaller teams can quickly combine to reduce your margin for error and increase the urgency to find a solution. To thrive in a challenging environment, sales teams need a rock-solid grasp of the fundamentals and the biggest force-multipliers they can get their hands on.

Customer Retention

Retail TouchPoints

JUNE 5, 2023

Getting older is hard — humans know it, and so do brands. But unlike humans, brands don’t have an innate shelf life. The ones that leverage the benefits of age — experience, name recognition, emotional connection — can survive, but only as long as they are able to evolve. And that is exactly what American furniture brand La-Z-Boy plans to do. “This is a 96-year-old , iconic brand,” said Jorge Calvachi, La-Z-Boy’s Director of Consumer Insights in an interview with Retail TouchPoints.

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Inside Retail

JUNE 5, 2023

US-based adventure brand National Geographic has unveiled a new retail offering in Australia and New Zealand, as the 135-year-old organisation looks to capitalise on its high level of brand awareness and strong social media following to grow its foothold in the fashion industry. Developed by Alquemie Group in partnership with The Walt Disney Company, which owns National Geographic, the offering includes a local e-commerce site and a number of experiential retail stores selling a range of premium

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Cisco Retail

JUNE 5, 2023

For World Environment Day we wanted to add to the global celebration by lifting up the stories of several of our Cisco Foundation Climate Impact and Regeneration Portfolio grantee partners working in… Read more on Cisco Blogs

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Hyken

JUNE 5, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Customer Support Is an Investment, Not an Expense by Dave Seaton (CMSWire) Traditionally, software companies view support as a necessary expense — a cost center they must bear to correct mistakes.

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Speaker: DeAnna McIntosh, Retail Growth Strategist

The past three years have forever changed the retail landscape. Companies of all sizes were forced to welcome change with open arms and surrender to total flexibility in order to be agile in the ever-evolving economic environment. In 2023, we are navigating inflation and its impact on consumer spending, various lasting side effects from the pandemic, and a looming recession in the back half of the year.

Consumer

Retail TouchPoints

JUNE 5, 2023

Amazon is rolling out new AI-powered technology across its warehouses to detect damaged goods in a bid to decrease the number of damaged items sent to customers and speed up the fulfillment process, The Wall Street Journal reports. The AI is 3X more effective at identifying damage than warehouse workers, to whom the task currently falls, Christoph Schwerdtfeger, a software development manager at Amazon, told WSJ.

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Inside Retail

JUNE 4, 2023

The 2020 pandemic was the most profound shared experience for a generation, creating a moment that brought everyone closer together and leaving us with a far greater appreciation of local businesses. In this sense, ‘community’ reached far further than our local neighbourhoods and brought a national, or even global, connection. Building relationships with retail staff We used to have relationships with many retail staff members; the banker we knew by name, the butcher who knew the family and the

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Retail Assist

JUNE 5, 2023

With our 24 th birthday around the corner, we’re reflecting on the retail and hospitality brands we’ve supported with our award-winning IT help desk over the years and everything we’ve learnt. Our purpose is to remove barriers for our customers, empowering them to provide the ultimate customer experience. These barriers often manifest as technical failures, process breakdowns, or capacity-related issues within their IT systems.

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A1 Retail

JUNE 5, 2023

The store will stock all ranges – including its lab-created diamond collection as well in-store engraving Situated in a prime location on the upper level of the Centre Braehead, a popular UK retail and leisure destination, owned by property company SGS and asset managed by Global Mutual in conjunction with Savills as property managers, is excited to announce that leading jewellery retailer, Pandora, has opened a new store at the centre.

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Speaker: Kelly Barner - Co-Founder & Managing Director of Buyers Meeting Point, LLC

Since 2020, procurement and supply chain professionals have faced an unprecedented set of challenges. The pandemic was just the start. It was followed by port blockages and congestion, strikes among truck drivers and railway workers, a major recall and plant closure that led to a disastrous baby formula shortage, concerns about the future of semiconductor availability, turbulence in the ESG investment market, and much more.

Returns

Retail TouchPoints

JUNE 5, 2023

Lululemon is looking to continue strong global growth after a 60% international sales increase boosted the retailer’s revenue growth to 24% in Q1 2023, which ended April 30, bringing total sales to $2 billion for the quarter. The company is planning to open 50 net new stores this year, and 30 to 35 will be international, with the majority located in China.

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Inside Retail

JUNE 4, 2023

Coles says it has provisioned a further $25 million to cover possible underpayments to the salaried management staff of its retail businesses as it continues an internal probe into its payroll. Back in February 2020, Coles said it had identified shortfalls in the remuneration of management and subsequently conducted a review into pay arrangements for all such team members covered by the General Retail Industry Award (GRIA).

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Cisco Retail

JUNE 5, 2023

Black Belt Fire Jumper Training for Cisco Partners is the foundational Cisco security portfolio training program, identical to the Fire Jumper Academy for Cisco Employees.

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A1 Retail

JUNE 5, 2023

Shona Bear, Quality and Technical Manager at Superdrug has been appointed as President of the Society of Cosmetic Scientists (SCS). Shona’s new role will form part of the team at the SCS who look to inspire, inform and connect with the next generation of cosmetic scientists, from school level to lifelong learning. In the next year the society will continue to promote education, research, and collaboration to advance the science of cosmetics and will look to work more closely with other industry

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Advertiser: Experience Retail Today

With a recession predicted, retail is often the hardest hit. Marketing is crucial to remain prosperous once economic difficulties have subsided, but investing in the right places is critical. Here are 10 expert tips for retail marketing in a recession.

Retail Marketing