Inside Retail

JULY 24, 2024

If you’ve seen an episode of Friends , Seinfeld or How I Met Your Mother , you’ll notice most scenes occur in a space other than the main characters’ homes or workplaces. In cafés, bars and diners, friendships are made and bonds strengthened as the most impactful memories of the characters’ lives unfold in this so-called ‘third place’. It’s a concept sociologist Ray Oldenburg identified in 1989 and it speaks to a physical location where people can belong – outside of home, school or work.

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Retail TouchPoints

JULY 23, 2024

Once the purview of science fiction, artificial intelligence (AI) has now permeated our everyday lives — from the home devices that recommend songs for our playlists, to the apps we use to monitor commuter traffic, to the chatbots that pop up to ask if we need any help. Unbeknownst to many consumers, AI has become a powerful force steering online searches — serving up search results that, ideally, match exactly what we’re looking for.

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Retail Wire

JULY 21, 2024

Del Taco has launched its new Del’s Real Deal Menu featuring 15 items, all priced at $2 and under. This value menu includes popular choices like tacos, burritos, nachos, and now includes freshly made chips & house-made guacamole.

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Retail Focus

JULY 25, 2024

Leading North West property services company, The Momentum Group , has supported real estate company, Redevco, with the instalment of three new pop-up tenants at White Lion Walk in Guildford, following the destination’s Incubator Project in partnership with Save The High Street. The tenant support was led by Momentum Manage, following its appointment earlier this year to deliver property management services at the centre.

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In the B2B space, digital expectations are higher than ever. Consumer platforms have made online experiences incredibly user-friendly and efficient, adding pressure for businesses to follow suit to meet the expectations of the modern B2B buyer. Take inspiration from B2C commerce strategies and adapt them for B2B digital interactions. Learn to create engaging and well-crafted consumer shopping experiences with insights and tools from Orium’s report, A Blueprint to B2B Commerce.

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Inside Retail

JULY 24, 2024

Country Road Group is set to restructure its fashion retail business, which is expected to result in massive staff layoffs, The Australian has reported. The company, currently facing sexual harassment and workplace bullying allegations , has been struggling to generate sales, according to the report. Inside Retail has reached out to Country Road Group for comment.

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Retail TouchPoints

JULY 25, 2024

Everyone’s been there — you try your mightiest to get the machine on the other end of the phone to understand what you need, until you give in to frustration and just begin to scream “representative.” Generative AI was supposed to change all that — with this magical new technology, automated voice agents were going to be smarter, more responsive and, most importantly, more accurate.

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Retail Gazette

JULY 22, 2024

Asda employees at its Wisbech store are set to walk out for the second time in a dispute over working conditions. GMB Union confirmed that over 150 workers at the superstore in Cambridgeshire will walk out of the store from 3am to 10pm on 2 August. It said the employees were angry over cuts in hours, poor quality training, bullying management, fire safety breaches, as well as health and safety issues not being addressed.

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Inside Retail

JULY 24, 2024

Italian luxury fashion retailer Moncler Group has posted growths in both sales and profit for the six months ended June 30 despite a “complex operating environment”. The company’s consolidated revenues rose 11 per cent year on year to EUR1.23 billion (US$1.3 billion), with sales up 15 per cent for the Moncler brand and down 5 per cent for the Stone Island label.

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Retail TouchPoints

JULY 23, 2024

After more than four years of efforts to deprecate third-party cookies on its Chrome browser, Google has essentially given up the fight. In a July 22 blog , the VP of Google’s Privacy Sandbox Anthony Chavez acknowledged the pushback Google has received from publishers, brands and regulators as it sought to remove the online trackers. “In light of this, we are proposing an updated approach that elevates user choice,” Chavez wrote.

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Retail Wire

JULY 22, 2024

In-N-Out Burger has been the subject of a viral TikTok trend, and the owner of the popular fast-food restaurant has had enough of the monkeying around.

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Speaker: Shaunna Bruton and Kailey Holmes

Unlock the potential of customer data to create personalized retail experiences that resonate with your audience. This webinar will explore the critical role of customer data in modern retail, providing you with strategies to collect, analyze, and apply data to enhance personalization. Learn from leading retailers, like Harry Rosen, and experts on how to turn data into actionable insights that drive customer satisfaction and loyalty.

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Retail Gazette

JULY 25, 2024

Majestic Wine has unveiled a £1m investment into its store estate, as it plans to expand at an average of one new shop per month over the coming years. The alcohol retailer has opened two new stores in the South East of England and completed two major refurbishment projects in the Midlands and Scotland within six days, as it ramps up efforts to expand and modernise its stores.

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Inside Retail

JULY 23, 2024

Aesop will return to David Jones next month as part of the department store chain’s strategy to boost its luxury beauty offerings. Aesop’s full product range of skincare, body care, fragrance and home essentials will be available on David Jones’s website starting August. The brand will later launch at Chadstone Shopping Centre and Bourke Street Mall as part of the stores’ $15 million beauty hall redevelopment.

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Retail TouchPoints

JULY 25, 2024

As the Olympics kick off in Paris, Dick’s Sporting Goods has been awarded the title of Official Sporting Goods Retail Provider of Team USA for the 2028 Olympics ( LA28 ), which will be in Los Angeles. Dick’s won’t miss out on this year’s iteration though — the retailer will serve as an Official Supporter of Team USA for both Paris 2024 and Milano Cortina 2026.

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Retail Wire

JULY 22, 2024

Google has announced its decision to abandon plans to eliminate and replace third-party cookies in its Chrome browser, a move crucial for advertisers to track users across websites for targeted ads.

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Retail Gazette

JULY 25, 2024

John Lewis has been permitted to transform its Waitrose site in Bromley into a new residential community of 353 rental homes as well as a modernised store. The London Borough of Bromley agreed with the recommendation of its planning officers to give a resolution to grant consent for the application, which had received 147 letters of support from locals.

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Inside Retail

JULY 24, 2024

Elevating the customer experience, going global and tapping into marketplaces were the common threads connecting the keynotes on day one of Online Retailer, Australia’s largest e-commerce conference and expo in Sydney. Over two days from July 24-25, the retail community has congregated to hear from some of the world’s leading retailers and retail suppliers – from online fashion retailer Revolve to Shopify.

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Retail TouchPoints

JULY 24, 2024

Walmart will lease clinical space for senior-focused primary care centers at 23 Walmart Supercenter stores in Florida, Georgia, Missouri and Texas. Health care services company CenterWell will operate the clinics under its Senior Primary Care and Conviva Care Centers brands. While Walmart still offers pharmacy and optical services in many of its stores, the retailer recently exited the primary care business by closing all 51 Walmart Health centers, calling the business model unsustainable.

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Retail Wire

JULY 22, 2024

Microsoft has introduced a new recovery tool, KB5042429, aimed at resolving the issues caused by the CrowdStrike Falcon agent that impacted 8.5 million Windows devices on Friday.

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ATS 255

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Retail Gazette

JULY 24, 2024

Asda and Morrisons’ market share has continued to fall, with discounter Aldi’s good run also faltering, as shoppers sought to splash out on groceries amid this season’s “summer of sport” According to latest NIQ Total Till data, Asda’s market share dropped from 13.1% last year to 12% in the 12 weeks to 13 July, while Morrisons slipped from 8.5% to 8.4%.

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Inside Retail

JULY 22, 2024

Bassike co-founder Mary Lou Ryan has decided to leave the fashion company. “After 18 years, I have decided to step out of the business to pursue other creative and meaningful endeavours,” said Ryan on a LinkedIn post. “The simple idea to reinvent a ‘basic’ white tee-shirt became a wonderful business marked by creativity, purpose, and collaboration.” Earlier this year, Ryan told Inside Retail that it was her priority to scope out the priorities for the business

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Retail TouchPoints

JULY 23, 2024

Amazon and the Better Business Bureau (BBB) have jointly filed a lawsuit seeking to shut down ReviewServiceUSA.com, a site that allegedly attempted to sell fake positive reviews for Amazon product listing pages or BBB business profiles. The suit, filed in King County Superior Court, is the latest effort by Amazon to stem the tide of fake reviews. On its own, Amazon blocked more than 250 million suspected fake reviews on its ecommerce site in 2023.

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Retail Wire

JULY 22, 2024

Verizon Communications missed quarterly revenue estimates on Monday as more cost-conscious customers decided to hold on to their phones longer, overshadowing monthly billing subscriber growth.

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Retail Gazette

JULY 24, 2024

Iceland managing director Richard Walker has claimed Aldi and Lidl are “preventing competition on retail parks” using “legal tricks” involving restrictive covenants in property deals. While restrictive covenants, which are clauses that stop rivals opening shops near their competitors, have been subject to a Competitions and Markets Authority (CMA) review of grocer land deals, the discounters are not required to meet the rules, according to The Grocer.

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Inside Retail

JULY 23, 2024

Last month, I attended eTail London, an e-commerce and omnichannel conference for European retailers. Hundreds of retailers descended on London for two days of insights and innovation ideas. Panellists discussed digital innovations ranging from leveraging new technologies and tailoring digital marketing solutions to optimising supply chains. The content was highly relevant for the Australian retail industry as it grapples with similar challenges.

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Retail TouchPoints

JULY 24, 2024

Conn’s Home Plus , which filed for Chapter 11 bankruptcy protection in the Southern District of Texas on July 23 according to multiple media reports, will close 71 of its 170 stores. The 134-year-old furniture and electronics retailer, which operates primarily in the South and Southwest U.S., will close 18 stores in Florida, nine in Texas and seven in Arizona.

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Retail Wire

JULY 26, 2024

McDonald's customers have been begging for the return of this item, and they just might get it.

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Speaker: Jason Cottrell and Brian Walker

The era of all-in-one platforms is over. Now, retail success depends on integrating a blend of diverse technologies to thrive. As customers and stakeholders expect agility and innovation, how can you meet these expectations efficiently without stumbling into complexity? Explore a customer-centric approach to navigating digital transformation in retail.

Customer Experience

Retail Gazette

JULY 23, 2024

The full list of Carpetright stores being closed has been revealed, after Tapi Carpets confirmed it had snapped up a host of its rival’s stores yesterday (22 July). Tapi has acquired its competitor’s intellectual property, two warehouses and 54 of its stores, which it said would save 308 jobs and “expand [the business] into a number of areas we don’t currently serve”.

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Inside Retail

JULY 22, 2024

New Balance has opened its largest Australian shoe store in Melbourne Central, marking its third UCC concept store as it expands in the country. The 300sqm store – its name short for Uncommonly Common Concept – offers lifestyle and performance collections along with Made in USA and UK products. “Following the successful opening of our first UCC stores in Bondi and Chadstone – and our first Grey Store in Galeries, Sydney – Melbourne Central is the perfect next step for New Balance, with a l

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Retail TouchPoints

JULY 24, 2024

Picture walking into a high-end retail store where every detail, from the shifting lights to the interactive displays, tells a compelling story about the brand. Imagine a fitness center where the atmosphere adapts to your workout, surrounding you with dynamic visuals and immersive soundscapes that push you to achieve your goals. Envision a luxury hotel where every corner, from the alluring exhibition in the lobby to the countless features of the smart room, creates a unique and personalized expe

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Retail Wire

JULY 20, 2024

Ford is expanding production of the F-Series Super Duty trucks by adding a third assembly plant in North America at the Oakville Assembly Complex in Ontario, Canada. The expansion is part of Ford's broader Ford+ plan for profitable growth, enhancing its global truck leadership and commercial business.

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Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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