Sat.Jul 05, 2025 - Fri.Jul 11, 2025

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When it’s Not the Customer: How Your System Drives Cart Abandonment

Retail TouchPoints

Cart abandonment is often blamed on user behavior such as distractions, hesitation, or second thoughts. But my experience working with high-load ecommerce enterprises shows that’s only half the story. It’s not always customers who abandon carts. Sometimes the system abandons them. Technical gaps, such as a misfiring promotion or a vanished cart, can quietly turn a ready-to-buy customer into a lost one.

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Getting ‘phygital’: A look at what’s working, what’s next

Inside Retail

Across the retail industry, the blending of physical and digital experiences, often referred to as ‘phygital’, has moved beyond experimentation and into strategic implementation. This convergence isn’t just about installing screens or building apps, it’s about rethinking how retail environments function to meet modern consumer expectations. From personalised fitting rooms to responsive store floors and immersive experiences for next-gen consumers, the keys to success will be spaces redesigned to

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Essential Ecommerce Statistics Every Business Should Know for Success

Small Biz Trends

Key Takeaways Ecommerce Growth: Global retail ecommerce sales reached approximately $6 trillion in 2023, with projections to hit $8 trillion by 2026, highlighting significant market opportunities for small businesses. Mobile Commerce Importance: Over 50% of online transactions are made via mobile devices, emphasizing the need for responsive website design and mobile-friendly shopping experiences to enhance customer satisfaction and conversion rates.

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Top Payment Methods Players Use to Fund Online Casino Accounts

Retail Focus

Depositing funds into an online casino account is a fundamental part of the gaming experience. As digital gambling continues to grow in popularity across the UK and Europe, so too has the variety of available payment methods. Today’s players expect fast, secure, and convenient transactions, and online casinos are responding by offering a wide range of funding options to suit different preferences.

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AI In The Aisles: The Executives Guide To Better In-Store Experiences

Speaker: Steve Worthy, MBA

The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.

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Gelson’s Adopts Data-Driven Store Operations Solution

Retail TouchPoints

Gelson’s Markets has partnered with Upshop as part of an initiative to better use data, AI and operational insights to make operations more efficient and customer-centric at its 26 Southern California supermarkets. The retailer will focus first on eliminating food waste and optimizing fresh food production, particularly in its increasingly popular foodservice area, as it seeks to minimize shrink, enhance quality and streamline back-of-house production.

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Mecca to unveil largest flagship in Melbourne’s Bourke Street

Inside Retail

Beauty retailer Mecca will unveil its Bourke Street flagship store in Melbourne, one of the largest standalone beauty retail stores in the world, on August 8. The store will feature more than 200 global brands, over 80 services and about 300 team members. “Mecca Bourke Street is the physical embodiment of our purpose – to embolden through beauty by helping people look, feel, and be their best,” said Mecca founder and co-CEO, Jo Horgan.

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Retailers Land on TIME Roster

VMS

The retail sector was solidly represented in Time magazine’s latest roster of the 100 most influential companies. The list consists of businesses in five different categories: innovators, disrupters, leaders, titans and pioneers. Here’s how Time says the companies were chosen: “Our editors, requested suggestions and applications from across sectors, surveyed our contributors and correspondents around the world, and sought advice from outside experts.

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Disney Doubles Down on Shoppable TV with ‘Virtual Concessions,’ Content-Based Ecommerce

Retail TouchPoints

As its roster of streaming services continues to grow and expand , Disney is upping the ante on shoppable TV. The latest additions include new digital storefronts centered on specific content and developed in partnership with Shopsense , as well as a “virtual concessions” feature that allows TV viewers to order snacks from Gopuff from the comfort of their couch.

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How Amazon’s chief robotics officer aims to eliminate ‘menial and mundane’ tasks

Inside Retail

Amazon has earned a reputation for its same-day delivery and impressive logistics, but over the last decade, the e-commerce giant has been working towards building fulfilment centres of the future through its robotics arm. In 2012, Amazon acquired a robotics company called Kiva. This was a US$775 million bet on the role automation would play in fulfilment centres of the future.

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Maximize Your Marketing Impact with Effective Retargeting Strategies

Small Biz Trends

Key Takeaways Definition of Retargeting: Retargeting, or remarketing, is a digital marketing strategy that targets users who have previously visited your website but didn’t make a purchase, reminding them of their interest. Mechanism of Action: It uses a tracking pixel to record user behaviors and serve personalized ads, keeping your brand top-of-mind and increasing the likelihood of conversion.

Marketing 101
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Breaking The Commerce Bottleneck: Your SAP Exit Plan Starts Now

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Footasylum hails ‘standout’ year as sales and profits hit record high

Retail Gazette

Footasylum has posted record full-year results, with revenue rising 9.4% to £349.5m and underlying EBITDA jumping 26% to £28.2m for the year to 25 January 2025. Operating profit more than doubled to £21.7m, while profit after tax surged 625% to £19.9m, up from £2.8m the prior year. The retailer said sales in the first 21 weeks of FY26 are also up 10.5% year-on-year, spurred by a 6% uplift in like-for-likes.

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Smart store infrastructure is powering the future of retail experience

Retail Dive

Skip to main content Dont miss tomorrows retail industry news Let Retail Dives free newsletter keep you informed, straight from your inbox. Daily Dive M-F DTC Weekly Every Tuesday Marketing Weekly Every Wednesday Tech Weekly Every Thursday Operations Weekly Every Monday By signing up to receive our newsletter, you agree to our Terms of Use and Privacy Policy.

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Ampol tipped to buy out service station network bearing its name

Inside Retail

UK-based EG Group is set to sell its EG Ampol service station network in Australia, with its wholesale supplier Ampol reported to be the most logical acquirer. EG Group bought 540 fuel convenience sites from Woolworths for $1.73 billion in April 2019. The company is reportedly seeking to divest its Australian arm to cut losses and exit the market, according to the Australian Financial Review.

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Maximize Your Customer Success with Freshworks Freshsuccess Insights

Small Biz Trends

Key Takeaways Enhanced Customer Relationships: Freshworks Freshsuccess is designed to improve customer satisfaction and loyalty, making it a crucial tool for businesses aiming to foster strong relationships. User-Friendly Interface: The platform features an intuitive interface, allowing teams to navigate effortlessly and reducing the time needed for training.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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H&M joins growing list of retailers giving staff bodycams to combat theft

Retail Gazette

H&M has become the latest retailer to equip UK staff with body cameras as part of efforts to tackle soaring shoplifting and violent attacks on workers. The Swedish fashion giant is trialling the technology at stores in Edinburgh, Wood Green, and Beckton, London, amid growing concerns about organised theft and abuse in shops. A H&M spokesman told This is Money : “We’re testing this new technology in a three-store pilot to assess what beneficial impact it may have, along with p

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Eastside Golf Opens First U.S. Store

VMS

Eastside Golf (New York) has opened of its first U.S.-based retail store, in Detroit Metropolitan Airport (DTW). The 300-square-foot store, in the airport’s Terminal A, marks another milestone for the rapidly growing brand, the company said in a news release. Earlier this year, Eastside Golf announced partnerships with leading national fashion and sports retailers, including Nordstrom, Golf Galaxy, Dick’s Sporting Goods and House of Sport, while continuing to expand its presence in streetwear an

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Rebecca Vallance names new CEO – just six months after the last one

Inside Retail

Deborah Foreman will be taking on the role of CEO at Rebecca Vallance, effective June 30. In January, Peter Halkett was announced as the company’s new chief executive, but then announced a move to Oroton as its group CEO in June. Foreman will help the international fashion label unlock new opportunities and strengthen its global presence. “Rebecca Vallance is a truly inspiring brand known for its distinctive creative vision and international growth,” said Foreman.

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Understanding Merchant Cash Advance: Benefits and Key Considerations

Small Biz Trends

Key Takeaways Quick Access to Funds: Merchant cash advances (MCAs) offer fast funding, often within 24 to 72 hours, ideal for businesses facing urgent financial needs. Sales-Based Repayment: Repayments are based on a percentage of daily credit and debit card sales, providing flexibility and aligning payments with business revenue fluctuations. Minimal Documentation Required: The application process for MCAs is streamlined and requires less financial documentation than traditional loans, making i

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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M&S targets family shoppers with larger packs and new essentials

Retail Gazette

M&S is expanding its range of family favourites and household essentials as it looks to become a “true shopping list retailer”, rolling out new own-label lines and larger pack sizes. The food and fashion giant has grown its Bigger Pack, Better Value range by a third, with more than 100 lines now available in larger formats designed for family shoppers.

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Illy’s X-Caps go live with omnichannel content campaign from M-Cube

A1 Retail

Illy has partnered with M-Cube , the in-store digital solutions provider, to deliver a dynamic omnichannel content campaign to support the launch of its new X-Caps coffee pods. The campaign brought Illy’s story to life across central Milan, using high-impact formats to build visibility and anticipation around Illy Space – a branded pop-up in Piazza Gae Aulenti.

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Inside the First Nations-owned beauty brand making waves in London

Inside Retail

At just 26 years old, Shahna Smith is taking on the premium beauty market with a distinctly Australian lens. The founder of Amplified Beauty, an inclusive cosmetics brand grounded in authenticity and artistry, is fast becoming one of the country’s most compelling young entrepreneurs. Smith is building a brand with global aspirations and roots that run deep.

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Explore Essential Zero Waste Products for a Sustainable Lifestyle

Small Biz Trends

Key Takeaways Definition and Importance: Zero waste products minimize waste at every life cycle stage, promoting resource conservation and more sustainable living practices. Environmental Benefits: Adopting zero waste products significantly reduces carbon emissions and pollution while conserving energy and natural resources. Economic Advantages: Transitioning to zero waste can lead to long-term savings through reduced disposal costs and appeal to a growing customer base that prioritizes sustaina

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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M&S CEO vows to improve menswear after shareholder brands range ‘drab’

Retail Gazette

M&S boss Stuart Machin has pledged to sharpen the retailer’s menswear offer after a shareholder branded the current range “drab and outdated” at the company’s annual meeting. Speaking to The Times , Machin conceded there’s still work to do despite the retailer boosting its menswear market share to 10.4% — up 0.5 percentage points year on year — and recording a 50% sales surge in its premium Autograph label.

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Onitsuka Tiger Launches Paris Flagship on Champs-Élysées

365 Retail

Onitsuka Tiger has officially opened its global flagship store in Paris, selecting the iconic Champs-Élysées for its blend of cultural heritage, high fashion, and architectural significance. The unveiling on 3 July 2025 introduces a meticulously designed retail space that strengthens the brand’s presence in Europe. The flagship, set within the historic Travellers Paris building at 25 Avenue des Champs-Élysées, spans two levels and showcases Onitsuka Tiger’s Yellow Concept.

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Brisbane’s Metro Middle Park sold for $40 million

Inside Retail

Brisbane’s Metro Middle Park shopping centre has been acquired by property fund managers Clarence Property for $40.4, million through its Clarence Property diversified fund. The single-level centre is anchored by a Coles supermarket and is supported by 38 speciality tenancies across its 6411sqm gross lettable area. “In a climate where yields have softened and transaction volumes remain subdued, we’re seeing continued value in defensive, convenience-led assets with strong tenant covenants and em

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Essential Steps for Starting a New Business Successfully

Small Biz Trends

Key Takeaways Understanding Your Motivation: Identifying your reasons for starting a business—such as independence, financial gain, or a passion project—will help shape your goals and guide your decisions. Conduct Thorough Market Research: Gaining insights into your target audience and industry trends is essential for identifying market needs and developing a competitive business strategy.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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John Lewis freezes school uniform prices for fourth year

Retail Gazette

John Lewis has frozen the prices of its school uniforms for the fourth year in a row ahead of the back-to-school season. The high street giant has frozen 71% of its school uniform prices since 2021, with prices starting from £7 for its cargo shorts and £8 for a three-pack of Anyday polo shirts. Its range, which is currently available to buy in store and online, includes durable design features such as long length trousers and adjustable waists, internal knee patches to reinforce the high-wear ar

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Elk Home Liquidating

VMS

Elk Home (Nesquehoning, Pa.) is going out of business. The designer lighting/home furnishings retailer has hired GA Group to run a liquidation sale for the $46 million in inventory the company still has at its distribution center in Georgia. “Since 1983, Elk Home has been at the forefront of high-quality home furnishings, collaborating with top retailers and designers across North America.

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Swisslog to showcase cold storage and ASRS automation at Cemat 2025

Inside Retail

Intralogistics leader Swisslog will be displaying its end-to-end warehouse automation solutions as it exhibits at Cemat this year in Sydney, July 22-24, at Stand A9. This year, Swisslog will focus on its multi-temperature warehouse automation solutions, including ambient, chilled and cold storage. With 250 deep freeze projects worldwide, Swisslog has a pedigree in cold storage solutions that are compliant, energy-efficient, and protect workers from harsh environments.

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Discover New Features for Reels on Instagram to Enhance Your Content

Small Biz Trends

Key Takeaways Enhanced Editing Tools: Instagram Reels now includes advanced editing features such as audio editing, visual effects, and speed controls to elevate video quality and audience engagement. Interactive Elements: New interactive features like polls, quizzes, and questions can be added to Reels, driving higher engagement and encouraging audience participation.

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.