Inside Retail

Click Central closes after strategic review

Inside Retail

Australian online marketplace Click Central closed on Friday as its owners decided to redirect resources to its other online platforms.

How coaching influences retail sales culture

Inside Retail

It’s time to get that great sales team of yours delivering the best possible well-rounded customer experience. Here’s the coaching framework to make that happen: Sales training alone won’t cut it anymore.

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Woolworths to take a majority stake in MyDeal

Inside Retail

Woolworths Group is to acquire a majority 80.2 per cent stake in online marketplace, MyDeal. Sean Senvirtne, CEO and founder of MyDeal, and other key management will retain the balance of the shares and will continue to lead the business after the sale. The deal – an all-cash consideration of $1.05

Trivago fined $44.7 million for misleading travellers

Inside Retail

Online travel booking company Trivago has been ordered to pay $44.7 million in penalties by the Australian Federal Court for misleading consumers over hotel prices.

Sustainability at Retail

As part of a global Sustainability at Retail initiative, Shop! worked collaboratively with its global affiliates to address critical environmental issues, outlined in this white paper.

Stop interrupting, start inspiring: 3 social commerce trends on the rise

Inside Retail

When Covid hit and physical stores closed, many retailers were left floundering, trying to work out how to maintain their relationships with customers and remain relevant in their hearts and minds. Enter the acceleration of social commerce. The role of social media is changing.

Opinion: Our customers will vote on climate action with their wallets

Inside Retail

Incredibly, climate action barely rates a mention in this year’s election campaign, yet a significant national survey undertaken during the heart of the pandemic revealed that – even in the midst of that crisis – Australians were more concerned about climate change than Covid-19.

Mountain bike apparel startup debuts sustainable clothing range

Inside Retail

Mountain bike apparel startup, Norman, has unveiled its first range of sustainable and ethically-produced clothing that combines “support and utility with a modern minimalist aesthetic”.

Sensory maps improve accessibility at Stockland town centres

Inside Retail

Australian property development company Stockland has created a first-of-a-kind sensory map of its shopping centres to assist customers with autism, and their families.

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The enormous cost of McDonald’s Russian exit

Inside Retail

McDonald’s is set to take a one-off impairment of US$1.2 billion to $1.4 billion from its decision to sell its Russian business and withdraw from the market in response to Russia’s invasion of neighbouring Ukraine.

Woolworths to anchor new Devonport retail centre

Inside Retail

A development application has been lodged for a $40 million retail centre in Devonport, Tasmania with Woolworths confirmed as the anchor tenant. Stony Rise Village will be built adjacent to the suburb’s Devonport Homemaker Centre.

Australian Fashion Council unveils trademark for Aussie apparel

Inside Retail

Australian fashion companies can now apply to use a special trademark certifying their products are locally created.

Apparel retailer Tiger Mist fined for misleading consumers over returns

Inside Retail

Clothing retailer A&S Labels – trading online as Tiger Mist – has paid $26,640 in penalties for allegedly misleading consumers about their right to return faulty items.

Woolworths enters nine-year renewable energy deal

Inside Retail

Woolworths Group has entered into a renewable energy partnership with Spanish energy giant Iberdrola to power the retailer’s South Australian operations.

Australians return to the malls despite a plunge in consumer confidence

Inside Retail

Australians are returning to shopping malls as Covid fears subside with Scentre Group reporting customer visitations up 12 per cent on 2021 levels during the first quarter.

Apparel retailer Tiger Mist fined for misleading consumers over returns

Inside Retail

Clothing retailer A&S Labels – trading online as Tiger Mist – has paid $26,640 in penalties for allegedly misleading consumers about their right to return faulty items.

Apple to pull the plug on iPod after 20 years

Inside Retail

Apple is discontinuing the iPod more than 20 years after the device became the face of portable music and kickstarted its meteoric evolution into the world’s biggest company.

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Big W launches toy recycling program through its entire network

Inside Retail

Discount department store Big W has partnered with recycling platform TerraCycle to launch a toy recycling scheme in all 176 stores nationwide. After a trial in limited stores, the retailers’ Toys for Joy program collected over 18 tonnes of old toys. The two companies say around 26.8

Ikea to launch small-format Planning Studio concept in Australia

Inside Retail

Ikea is to launch its small-format planning studio concept in two locations in Australia this year. The first is in Northwest Melbourne, with the second planned for Newcastle.

Amazon Australia invites dogs into the workspace

Inside Retail

Amazon Australia will now permit employees to bring their pooches to work at its Sydney, Melbourne, Perth and Canberra offices. The global Dogs at Work (DAW) program currently has 8000 registered pooches.

‘Gorgeous and sexy’: Here’s the powerful adaptive show at Fashion Week

Inside Retail

Yesterday, the first ever adaptive fashion show hit the runway at Afterpay Australian Fashion Week, featuring local labels Christina Stephens and Jam the Label. The groundbreaking showcase prompted a standing ovation, rapturous applause and even a few tears in the audience.

Priceline Pharmacy launches health insurance

Inside Retail

Priceline Pharmacy has launched a new health insurance offer in partnership with healthcare fund NIB. The health cover includes all areas of private health insurance and provides Priceline perks where applicable.

Flight Centre charts new course as cross-border travel resumes

Inside Retail

As international travelling resumes after a two-year hiatus due to the Covid-19 pandemic, travel retailer Flight Centre is unveiling a new slimmed-down business model. In what the company describes as “Flight Centre Brand 4.0”

Mature workers ‘critical’ to resolving retail staffing shortages says ARA

Inside Retail

Traditional recruitment sources won’t fulfil long-standing labour shortages in the retail sector, says the Australian Retail Association (ARA) which is asking the government to allow employment income to be exempted from the Age Pension income test.

Kogan to enter insurance market with QBE

Inside Retail

Australian e-commerce retailer Kogan has branched into insurance through a new long-term agreement with OBE Insurance. Kogan has a number of subsidiary business divisions under its brand and this new addition will have QBE provide customers with home, motor and CTP insurance under the Kogan label.

Facebook-owner Meta to open first physical store in metaverse bet

Inside Retail

Meta Platforms is set to open its first physical store where shoppers can try out and buy virtual reality headsets and other gadgets as the company plots a course to take its highly touted metaverse mainstream.

Sharetea plans 20 more stores this year as expansion plan resumes

Inside Retail

Bubble-tea brand Sharetea says it is planning expansion in Australia as the country recovers from Covid restrictions. Established almost 10 years ago, the brand boasts 90 franchised stores now and plans to expand it to 110 stores by the end of this year.

Woolworths to accept QR code payments

Inside Retail

Woolworths has made it possible for Australian shoppers to pay by QR code, launching one of the first digital wallets in the country to read the codes.

Ikea takes high-profile stand on pride and acceptance for IDAHOTB Day

Inside Retail

Ikea Australia has introduced a redesigned ‘Home Sweet Home’ sign to push for inclusivity ahead of International Day Against Homophobia, Transphobia and Biphobia (IDAHOTB) on May 17.

Booktopia searches for new CEO after Tony Nash steps aside

Inside Retail

Booktopia CEO Tony Nash is to step aside to take up a new position within the company focused solely on growth as the company struggles in a “volatile and unpredictable” market.

Mmm, it’s the sweet smell of advertising success

Inside Retail

Am I the only one who’s suddenly doing a lot more shopping at 8pm? And I swear I’ve never been more susceptible to a digital promo in my life. Twenty-per-cent off at my local Thai restaurant on a Friday night? I’ll have the extra pad see ew , thanks.

Singapore sneaker reseller Ox Street to launch in Australia, NZ

Inside Retail

Singapore-based online sneaker resale marketplace Ox Street is launching a trans-Tasman expansion, opening an e-commerce store in Australia. Australia is a perfect fit for the community we want to build in the long-term,” said Gijs Verheijke, founder and CEO at Ox Street. “We

Kim Kardashian’s Skims introduces Adaptive Collection

Inside Retail

Kim Kardashian’s shapewear and clothing label Skims has launched The Adaptive Collection, an underwear line dedicated to people with limited mobility.

Harvey Nichols Hong Kong launches world-first NFT retail space

Inside Retail

Harvey Nichols has introduced the world’s first blue-chip non-fungible tokens (NFT) retail concept space located inside a luxury department store dubbed ‘HN NFT Vault’ at the retailer’s Pacific Place store in Hong Kong.

Coles to offer 10 days paid gender affirmation leave to staff

Inside Retail

Coles has introduced 10 days of paid leave for team members who undergo gender affirmation. Coles’ chief legal and safety officer, and chair of the Coles Pride Steering Committee, David Brewster said the retailer is committed to championing LGBTQI+ inclusion in the workplace. “We

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Buyer sought after Send collapses into administration

Inside Retail

A grocery delivery app that was founded in the midst of the Covid-19 pandemic has collapsed into voluntary administration.

Aldi launches robotic pizza vending machine, Pizzabot

Inside Retail

Aldi Corner Store in North Sydney has debuted a first of a kind pizza-making robot vending machine, dubbed Pizzabot. The collaboration with Bondi startup Placer Robotics, will serve restaurant-grade pizzas in two minutes for a limited time.

How to scale your e-commerce business

Inside Retail

Congratulations! So, you’ve managed to launch a successful e-commerce business. Now what? At EIZ, we know a thing or two about e-commerce. And that doesn’t just come from designing and developing technology solutions for the industry.

Why it’s time to twerk your work perks

Inside Retail

It’s like a scene out of The Walking Dead. The table tennis net is sagging and there’s not an annoying ping-ping-ping noise to be heard. The taco truck just stopped turning up one day. The beer fridge is actually full for once.

How AI will increase your search ROI

Inside Retail

Your on-site search bar is one of the most popular ways for customers to find what they are looking for on your site. It also offers conversion rates 1.8x higher than browsing alone! However, most e-commerce businesses treat search as an infrastructure cost like web hosting.

Lotte Duty Free opens Sydney CBD boutique

Inside Retail

South Korea’s Lotte Duty Free is ramping up its Asia Pacific expansion with the launch of a three-level boutique in the heart of downtown Sydney.

Harris Farm Markets commits to Canberra flagship store

Inside Retail

Fresh produce chain Harris Farm Markets is set to launch a flagship store at the Majura Park retail precinct in Canberra. Construction of the 4500sqm purpose-built store will commence mid this year with trading set to commence in time for Christmas next year. “It

It’s time for brands to lead with a social impact mindset

Inside Retail

Society is facing some significant social challenges. Each day we face alarming headlines like the global Covid-19 pandemic, climate change threatening the very future of humanity, and the looming peril of another world war. .