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French luxury goods company S T Dupont has unveiled its latest flagship store in the heart of Tokyos Ginza district. The opening marks the third chapter in S T Duponts global flagship rollout, following Paris and Hong Kong, and is part of a sweeping rebranding effort launched in 2023 to reframe the brands legacy for a contemporary audience. Designed by London-based Sybarite, the Ginza store is a study in quiet sophistication, an homage to S T Duponts signature 1941 lighter, interpreted through t
Luxury brand group Richemont, the parent of Cartier, Montblanc and Dunhill, among many other brands, has posted strong sales growth of 4 per cent to US$24 billion in its year-end results. The growth in sales was attributed to a high single-digit increase at the company’s jewellery brands, which include Van Cleef & Arpels and Buccellati. Gross profit rose 2 per cent to $1.5 billion with a gross profit margin of 66.9 per cent.
The UK is in the midst of a retail cybercrime spree. Harrods, Co-Op and the iconic Marks & Spencer (M&S) have all fallen victim to large-scale cyberattacks. While Harrods stores and its website remained open following its breach, M&S wasnt so fortunate. As early as February, attackers infiltrated M&S’s systems, with immediate repercussions.
Dominos Pizza Enterprises ANZ CEO Kerri Hayman will step down in August 2025. Hayman leaves the business after less than a year as the companys first female ANZ CEO. Her 37-year career has been entirely with the pizza brand, across Australia, the UK, and the US and she recently joined the ranks of the Dominos Pizza Enterprises hall of fame. Dominos CEO will exit after a lifelong career with the brand Working with Dominos has given me some of the most rewarding experiences of my life, Hayman said
Noosa Swimwear Collective is selling its swimwear and resortwear retail business across Queenslands Sunshine Coast , including locations in Noosa Heads, Coolum Beach and Noosaville. The deal includes the Sea Elements in Noosa Heads and Coolum Beach stores; Poolside Swimwear in Noosa Heads; and Bikini Hut in Noosaville. An office and storage facility located on Hastings Street is also part of the sale.
Would it be an article on retail in 2025 if it didnt start with something about cost of living? No it would not, and so, sadly, here I am, harping on about it again. In 2025, the lucky ones amongst us are having to make more considered choices about where we place our money, so were increasingly turning to lower-cost alternatives to manage our budgets.
To call Jaimee Lupton, a New Zealand-based PR executive turned beauty brand founder, ‘entrepreneurial’ would be putting it lightly. Over the past seven years, Lupton has co-founded five beauty brands (in chronological order); Monday Haircare, Chlon Paris, Being Haircare, Laura Polko Los Angeles and Daise Beauty. Several of these brands have become top-sellers with American retailers including Ulta Beauty, Costco and Walmart.
South Australia (SA) has seen a drop in retail crime following the implementation of Operation Measure across the sector. SAs investigative team Operation Measure, dedicated to retail crime , has led to thousands of charges and the implementation of effective responses to criminal activities. The Australian Retailers Association (ARA) and the National Retail Association (NRA) acknowledged positive results released by SA, with Treasurer Stephen Mulligan reporting a drop across all theft offences
I have become very certain in my career that behind every retail brand is not just a business model or product catalogue, there is what we will call a nervous system living, reactive and deeply human. And more often than not, no different from in our lives, its overstimulated. In my work with brands and retailers, I see this pattern play out a lot.
Reverse e-commerce, referred to as recommerce, is no longer exclusive to consumers today, brands are trying to figure out how they too can capitalise on the global secondhand fashion market that is expected to hit $367 billion by 2029. This week, Ebay commemorated style and sustainability at Australian Fashion Week 2025 with a runway co-hosted by Vogue where archival designs from Aje, Bianca Spender, Lee Mathews, Nagnata and Romance Was Born walked down the runway.
Over the past few months, retailers, big-box and indie, have been put through the wringer as they have waited to discover the finalized tariff percentages on imported goods, especially those from China, would be. The US seems to have finally come to an agreement with China as both parties stated they would lower many tariffs between the two countries for 90 days.
Authentic Brands Group founder, chairman and CEO Jamie Salter and Saks Global executive chairman Richard Baker kicked off the final day of the 2025 World Retail Congress with an interview about their joint venture to expand Authentics luxury brands into new territory, including hospitality, real estate, art and travel. The two retail giants discussed the shifting dynamics of the luxury market, including the rise of experiences, an area theyre looking to explore through the Barneys brand.
Australian online retailer SurfStitchs website has been down and inaccessible for at least two weeks with customers waiting on orders since last year, raising questions about whether the brand has ceased trading. The retailers website shows a blank page, while its mobile version shows a message stating that the site is currently undergoing maintenance and that it will be back soon.
Under Armour has reported a 9 per cent drop in revenue to US$5.2 billion (A$8 billion) for the year ending March, as it works through a restructuring to reposition its brand and improve profitability. The company posted a net loss of $201 million (A$309 million). By elevating products and storytelling, tightening distribution, and refining our operating model, we are reigniting brand relevance and positioning the business for sustainable, profitable growth, said Kevin Plank, president and CEO of
When OpenAI rolled out shopping features within ChatGPT, it signalled more than just a product update, hinting at a potential transformation in how consumers discover, research and purchase products. In this AI-powered landscape , retailers are asked a critical question: If consumers no longer start their shopping journey on Google or Amazon, how will they find you?
Automation might take the spotlight as retail is redefined across Asia-Pacific, but empathy and understanding will win customers’ hearts. The real opportunity, concludes a report written by Glory and Inside Retail : Build smarter stores that serve, not just sell. The brands that lead the way will understand people and build stores that reflect how they move, feel, and decide.
Home furniture Ikea has introduced a limited-edition flat-packed flip-flop to celebrate its 50th anniversary in Australia. Featuring a design that combines Scandinavian style with Australian culture, the Ikea flip flops flat-pack box contains a tool, with two parts of a yellow strap and a blue sole, which requires a three-step assembly process. What better way to thank our loyal customers, young and old, than with the bespoke, Ikea flip flop a playful blend of Swedish design and the Australian
Olivers Wines, the online wine retail platform founded by wine critic Jeremy Oliver, is making its move into physical retail in partnership with former Dan Murphy’s boss Tony Leon. The pair are currently scouting locations in Melbournes inner suburbs for the first store, with plans to expand into Sydney and Brisbane in the coming years. According to Oliver, the physical stores will function as multi-purpose spaces, combining a wine bar, event areas, and an education hub, all closely integr
US buffalo-style chicken wing restaurant chain Wingstop is opening its first Australian location in Sydney later this week. The restaurant is set to launch on May 17 at the corner of Sydneys Darlinghurst Road and Victoria Street. Steve Kehl will be leading the Australian team as country manager. He previously spent three years at Craveable Brands Oporto and Red Rooster and 13 years at KFC.
In the midst of a pandemic that brought the world to a standstill, something began to stir fragrantly. It didnt begin in a boardroom or with a slick pitch deck, but in a kitchen where Eresha De Zoysa, after a distinguished career in law, found herself reconnecting with a rich familial legacy in the spice trade. That vision became Lord & Lion , a brand that has since carved out a distinctive space in Australias food scene through a growing network of boutique stockists and a national partners
Hong Kong-based athleisure brand Halara has garnered rapid growth and significant attention for its innovative designs and customer-centric approach. After increased success in the US and UK, the brand is now setting its sights on the Australian market. Founded in 2020 by entrepreneur Joyce Zhang, Halara is illustrious for its viral products, namely, its coveted flex denim, active dresses and subsequent belt buckle skirt famously worn by Taylor Swift at Coachella last year.
Jeanswest entered voluntary administration in March; now its administrators are offering the brand’s IP for sale. The company hopes to conclude the sale of $20 million worth of jeans and fashion items by May 20, both in-store and online, before the physical stores close. Potential buyers will have until May 29 to lodge interest for Jeanswests IP, including registered trademarks, apparel design, garment patterns, domain names, social media assets with customer data, and supplier relationshi
JB Hi-Fi has reported continued sales growth in the third quarter despite what management described as a challenging and competitive landscape. The groups Australian business saw a 6.5 per cent increase in total sales for the quarter ended March 31, with comparable sales up 6 per cent. In New Zealand, sales soared 17.5 per cent and comparable sales increased 7.5 per cent.
The Australian Fashion Council (AFC) has teamed up with RM Williams to develop Australia’s first national manufacturing strategy for the fashion and textile industry. As part of the partnership, the AFC and RM Williams will conduct conversations with members of the industry in Adelaide, Brisbane, Sydney, Melbourne and Perth to create a comprehensive roadmap to revive the sector’s onshore capabilities.
Australian independent leather goods brand Maison de Sabre has called out fashion retailer Sportsgirl for the release of bag charms that were nearly identical to the brands signature Sabremoji Fruit Charms. The charms included shapes such as oranges, apples, and strawberries and were sold globally. For a well-resourced, national chain to shortcut that by reproducing what an independent brand has built from the ground up its not just disappointing, its damaging to the future of Australian design
In the age of omnichannel retail and ever-expanding social media channels, retail marketing has never been more complex than it is today. Inside Retail connected with two marketing pros, True Religion chief marketing officer Kristen DArcy, and H&M Americas head of customer activation and marketing Linda Li, to garner insights about how retailers should handle marketing in the year ahead.
David Jones has named Erica Berchtold as chief commercial officer, a new role created for the former CEO of collapsed multibrand retail group Mosaic Brands. According to a statement from David Jones, Berchtold will begin the job early next month and will be responsible for bringing the merchandise and supply chain teams together to make significant strides under the Vision 2025+ strategy.
City Chic has reported sales growth in ANZ during the first 18 weeks of the second fiscal half, but its US numbers are dropping amid volatile sentiment resulting from recent tariff announcements. The companys total sales for the 18 weeks ended May 4 grew 8 per cent, with the Australia and New Zealand markets up 17 per cent and the US down 13 per cent.
Endeavour Group reported a slight decrease in its total retail sales, dropping from $2.406 billion in the first quarter of last year to $2.331 billion during the same period this year. The combined BWS and Dan Murphys sales dropped by 3.7 per cent during this period. The group attributed this decline to subdued trading in the quarter and impacts from public holidays, including Easter and Anzac Day.
With nearly 90 per cent of businesses already having developed an artificial intelligence (AI) strategy, its safe to say the technology is about to permeate every corner of the global retail industry. That figure was included in a report by Qualtrics, Unlock the potential of AI-enabled CX , a practical playbook supporting organisations like retailers that want to deploy AI in customer experience to create a competitive advantage.
The big two supermarkets, Coles and Woolworths, shared their third-quarter results, exceeding expectations, but confirming that the grocery price war is far from over. Woolworths supermarket sales grew by 3.4 per cent while Coles supermarket sales grew by 3.7 per cent over the same quarter. These results reflect the continued investments we are making in value and in improving the shopping experience for our customers both in store and online, Leah Weckert, Coles Group CEO, said in a statement.
Australian retail sales rose by 4.3 per cent year on year in March, continuing a positive improvement in recent months. Australian Bureau of Statistics (ABS) data showed a rise of 0.3 per cent from February to March. While the steady growth is heartening, cost-of-living pressures and economic uncertainty continue to impact consumer behaviour,” said Australian Retailers Association chief industry affairs officer, Fleur Brown.
Inside Retails Top 50 People in E-Commerce , presented by Australia Post, is an annual ranking of the most impressive and inspiring leaders in Australias online retail industry. Over the coming weeks, we will be profiling this years Top 10. Here, we speak with #9, Airi Sutherland, VP of e-commerce and technology at Outcast Clothing, about discovering a passion for retail and digital, her proudest career achievements to date and the true purpose of e-commerce professionals.
After Tuchuzy fell into administration for the second time in five years, the industry was quick to point out where the Bondi-based fashion brand went wrong but after its appointed administrators, Antony Resnick and Henry Kwok from dVT Group, announced a successful sale, experts are weighing in on the enduring value of the brand. Tuchuzy has a reputation in the Australian fashion industry for curating a mix of high-end and accessible pieces.
Online fast fashion label Shein has launched Aralina, a new brand inspired by the Australian lifestyle. Aralina, which distinguishes itself with minimalism and sustainability goals, offers a take on casual wear, loungewear, swimwear, and athleisure designed with comfort, confidence and authenticity in mind, the company says. Created by an Australian team led by Tara Skene-Haygarth, Aralina has committed to making 20 per cent of its range with preferred materials by the end of this year, with cur
Woolworths recorded a 3.6 per cent rise in total revenue of $13.952 billion in the third quarter of this year, up from $12.597 billion during the same period last year. Total Australian food division sales increased 3.6 per cent to $13.051 billion. Discount department store division Big W saw sales slip 1.5 per cent to $986 million, while its e-commerce sales grew by 4.3 per cent to $87 million, suggesting lower foot traffic. “Clothing remains a challenge [to Big W] with Q3 growth reliant
Retail experts are predicting that the arrival of a Frasers and Accent Group-backed Sports Direct will shake up the market share of Australias sporting goods retailers. Before Sports Direct announced it would be heading south, IBISWorld research predicted that, by 2028, homegrown retailer Rebel would dominate Australias sporting goods market with 35 per cent market share, followed by Accent Group, the parent company of Platypus, The Athletes Foot and Hype DC, with 25 per cent, JD Sports with 20
Coles says its third-quarter revenue was up 3.7 per cent, from $9.065 billion to $9.4 billion this year, citing volume growth and its value offering resonating with value-conscious consumers. E-commerce sales increased by 25.7 per cent to $1.1 billion during this period with an 11.3 per cent increase in penetration. Sales revenue for products exclusive to Coles saw a 4.5 per cent increase to $3.2 billion, with the Coles Finest range recording a revenue growth of 13.7 per cent.
Australian brand Hommey is putting the homey in home goods with its brightly patterned designs, ethically sourced materials and residential-inspired approach to retail store design. Justin Kestelman, the founder and chief executive officer of Hommey, told Inside Retail he wanted to create a brand that millennials and Gen Z consumers would want to have in their homes.
OpenAI on Monday said it has updated ChatGPT’s web search capabilities to improve online shopping for users with personalised product recommendations with images, reviews, and direct purchase links. The generative AI pioneer’s search feature has gained popularity since its introduction last year, and has become one of its most sought-after tools, with over 1 billion web searches in the past week, the company said.
The Endeavour Group has announced Jayne Hrdlicka as its new managing director and CEO following the departure of Steven Donohue in March. Slated to begin the role in January next year, Hrdlicka has previously held the positions of CEO and managing director at A2 Milk Company and Virgin Australia, which she led out of administration following the Covid-19 pandemic.
In the early years of online shopping, bricks-and-mortar retailers were terrified about “showrooming” This was the idea that consumers would browse products in stores – touch them, try them on – and then go and buy them cheaply online. But the reality in 2025 is that the reverse is happening in Australia. According to recent Publicis Sapient research while online is growing as a source of sales, the majority of sales (86 per cent) still result from stores.
Los Angeles-based fashion brand Guess is bringing a fashion experience to Sydney with its first-ever experiential double-decker bus campaign in Australia. From April 29 to May 3, the Guess-branded bus will be making stops at Parramatta Centenary Square, Bondi Beach, and the Overseas Passenger Terminal. The bus will showcase larger-than-life images of Georgina Rodriguez, the Argentinian model and TV personality, in a series of stylish Guess outfits.
Businesses have been reminded to ensure that their card payment surcharges are in line with the cost of accepting card payments. The Australian Competition and Consumer Commission (ACCC) has also reminded businesses to adequately disclose any upfront card payment surcharges that apply, so that customers can make informed decisions before ordering, booking, and paying for a product or service.
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