Inside Retail

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Australia’s best retailers at returns: Bed Threads, The Iconic, Oroton

Inside Retail

Bed Threads, The Iconic, and Oroton ranked ahead of other retailers in November for overall returns experience in the Online CX Index, Australias first and only online retailer performance platform powered by real data. The Online CX Index, a partnership between Inside Retail and Humii, covered the returns experience for November, from customer re-packaging and returning a product to receiving their refund.

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Sussan Group CEO Rebecca Hard on becoming a B Corp and sustainable fashion

Inside Retail

The Sussan Group, the retail collective behind women’s fashion brands Sportsgirl, Sussan and Suzanne Grae, is incorporating “responsible fibres” into its supply chain and investing in futuristic pilot projects, such as making a compostable T-shirt, as it looks to increase consumer awareness of its sustainability initiatives. This comes after the company recently became a certified B Corp in September.

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How LSKD’S PR powerhouse Bree Masters balanced a retail career and Olympic dream

Inside Retail

Bree Masters is a force, Olympic athletics competitor, and LSKD’s public relations (PR) co-ordinator. Not only can Masters’ sprint, she can juggle – being the PR head of a global athleisure wear empire, training, and having a blossoming social media career with 300,000 followers. This year, Masters made her Olympic debut in Paris. She is an advocate of how professional athletes can have a fulfilling career alongside and outside of sport.

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After the Christmas high comes the returns, here’s how to break the cycle

Inside Retail

Christmas and end-of-year sales are big business for retailers but they also drive enormous returns. The high volumes of unwanted gifts and remorseful sale purchases have implications beyond the bottom line the environmental impact of emissions, repackaging and damaged goods is becoming excessive. The Australia Institute projected an estimated $1 billion worth of unwanted Christmas gift waste in 2024, with 27 per cent of Australians expected to receive gifts they will not use.

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Little Bellies wins landmark copyright case against Aldi

Inside Retail

Snack food brand Little Bellies parent Every Bite Counts has won a copyright infringement claim against supermarket giant Aldi, a case that was described as unprecedented in Australia. Justice Moshinsky recently found that various Aldi packaging infringed artistic works of Little Bellies’ cornerstone range of children’s snack food products.

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Google AI product overviews launched – here’s how to get featured

Inside Retail

Google has recently begun rolling out its new AI overviews to Australian search customers, including product overviews for Google Shopping. These AI-generated product overviews provide customers with a brief summary of items that are the most relevant to their product-related search. For this reason, they’re a feature to watch for small businesses in the e-commerce space.

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Why retailers view CX as a ‘nice-to-have’ rather than a core driver of revenue

Inside Retail

In 2025, retail is definitely a battleground where the customer experience (CX) can make or break a brand. In an industry where 86 per cent of consumers are willing to pay more for a great experience, yet only 22 per cent feel that retailers truly understand their needs, the gap between expectation and execution is massive. It’s not all doom and gloom, however, there are amazing retailers out there that create immersive, seamless, and personal experiences and win by changing shoppers into

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