Retail TouchPoints

JANUARY 3, 2025

The Consumer Financial Protection Bureau (CFPB) has sued Walmart and Branch Messenger , alleging that the partners forced the third-party delivery drivers in Walmarts Spark Driver program to use costly deposit accounts to access their earnings and in the process harvested more than $10 million in fees from the workers.

Payment Services 298

Payment Services Accounting Consumer ATS 298

Retail TouchPoints

JANUARY 24, 2025

Ebay , DoorDash , Instacart and Uber are among the companies that have signed on to participate in the research preview of OpenAI s new AI agent interface, called Operator. OpenAI describes Operator as an agent that can go to the web to perform tasks for you. Operator is available today to all ChatGPT Pro users in the U.S.

Payment Services 296

Payment Services Customer Experience Shopping ATS 296

Retail TouchPoints

MARCH 31, 2025

For retail executives, finding ways to reduce these processing fees is crucial to improving profit margins and staying competitive in todays increasingly cashless economy. However, the complex and often unclear credit card processing system can make this difficult. Manage chargebacks effectively.

Payment Services 147

Payment Services Merchant Services Point of Sale Accounting 147

Retail TouchPoints

MARCH 12, 2025

The approach businesses use to build lasting customer relationships through recurring services has undergone a fundamental change over the past decade. As a leader at a platform that processes billions in recurring revenue transactions, Ive observed firsthand how successful businesses balance growth with customer-first practices.

Payment Services 179

Payment Services Customer Retention Customer Experience Marketing 179

Retail TouchPoints

DECEMBER 16, 2024

A key aspect of Tractor Supply Company s brand mission is providing legendary customer service. Whether customers decide to shop online, use the mobile app or are face to face with an associate, Tractor Supply offers a number of tools that enable inventory visibility, seamless service and fast checkout. One of these is Hey GURA.

Payment Services 278

Payment Services Checkout Shipping Shopping 278

Retail Focus

MARCH 7, 2025

The adoption of cryptocurrencies has expanded beyond investment and trading, with businesses worldwide integrating crypto payment gateways into their operations. A crypto payment gateway allows merchants to accept cryptocurrency payments from customers, offering an alternative to traditional fiat transactions.

Payment Services 130

Payment Services Merchant Services Accounting Finance 130

Retail TouchPoints

FEBRUARY 6, 2025

They extend to things like livestreams, shoppable content and payment links within Instagram Reels, stories, TikTok videos or Pinterest Pins. As mentioned, though, these shops are making improvements in standard-setting with higher-caliber merchants operating on them.

Merchant Services 179

Merchant Services Payment Services Social Commerce Shopping 179

Retail TouchPoints

JUNE 3, 2025

Over the next few weeks, PayPal will roll out physical payment cards to eligible U.S. PayPal Credit customers, adding a tangible way for consumers to pay for in-store purchases. The cards, issued by Synchrony , expand on PayPal Credits digital offering and will be usable everywhere that Mastercard is accepted.

Payment Services 255

Payment Services Finance Promotions Consumer 255

Retail TouchPoints

MARCH 7, 2025

For service providers, discounts have additional drawbacks. They can often be difficult to implement, especially for businesses with recurring monthly payments. And they dont really provide the best value for the service provider or the customer. Using technology to make the process of issuing and redeeming incentives seamless.

Payment Services 262

Payment Services Promotions Checkout Planning 262

Retail Focus

MARCH 21, 2025

The growing adoption of blockchain technology has created new opportunities for businesses looking to integrate digital assets into their operations. What is CaaS in Crypto and What Companies May Need This Service? These services typically include crypto payment gateways, digital wallets, and blockchain-based financial tools.

Payment Services 130

Payment Services Accounting Customer Experience Management 130

Inside Retail

JUNE 11, 2025

As the business environment continues to evolve, the need for top notch digital payment solutions has never been greater. Tyro offers a comprehensive range of advanced payment technologies tailored to meet the needs of small businesses. Discover how integrating Tyro’s digital payment solutions can transform your small business.

Payment Services 130

Payment Services Point of Sale Target Market Accounting 130

Retail Focus

FEBRUARY 6, 2025

Achieving this level of integration demands meticulous planning, strong infrastructure, and expert technical support to ensure each component operates harmoniously. Meeting Evolving Customer Expectations Todays consumers expect personalised service no matter where they shoponline, via an app, or in-store.

Payment Services 147

Payment Services Returns Technical Support Promotions 147

Retail TouchPoints

DECEMBER 31, 2024

Returns negatively impact brands in several ways including processing costs, shipping fees, unsellable merchandise and more. With the growth in ecommerce and higher consumer expectations for convenience, it is essential for retailers to make returns processes as efficient as outbound fulfillment.

Returns 311

Returns Payment Services Shipping Fulfillment 311

Retail TouchPoints

OCTOBER 22, 2024

Operating a CX strategy that equips founders and team members to interact directly with users is critical. Implementing processes that facilitate real-time communication and feedback collection is crucial. These companies operate in competitive markets where personalized service can make or break their success.

Payment Services 264

Payment Services ATS Customer Experience Boutique 264

Retail Focus

MARCH 20, 2025

Over the past decade, the payments environment has experienced significant upheaval, driven by swift technical improvements. Innovations such as contactless cards, mobile wallets, blockchain, and real-time payments are transforming transaction methods for consumers and companies.

Payment Services 130

Payment Services Checkout Clienteling Finance 130

Inside Retail

JUNE 25, 2025

The act, which has not yet been passed by the US House of Representatives, would create a pathway for banks, fintech firms and big-box retailers, such as Amazon, to issue their own stablecoins or weave them into their current payment platforms. What are stablecoins? They’re merchant instruments that lower retail costs.

Merchant Services 147

Merchant Services Payment Services Consumer Checkout 147

Retail Wire

MAY 14, 2025

Opening with a bit of self-congratulatory praise for its 2 billion guest arrivals and interest in changing the face of modern travel, the organization pivoted to explain a bit more about each of its new services. With the launch of services and experiences, were changing travel again. People choose hotels for their services.

Payment Services 211

Payment Services Outdoor Advertising Marketing 211

Retail TouchPoints

APRIL 25, 2025

In these times, seamless operations are essential for maintaining a competitive edge, and at the heart of this is secure, reliable connectivity. A strong network infrastructure supports everything from payment processing and inventory management to customer engagement and security, ensuring business continuity and long-term growth.

Payment Services 147

Payment Services Inventory Management Checkout Store Layout 147

Retail TouchPoints

MAY 14, 2025

From a risk and compliance perspective, defense, finance, tech, and healthcare are generally thought of as the riskiest industries but the retail sector is more vulnerable than it might appear. Mitigating those risks is important but food safety might be the most important of all.

Payment Services 179

Payment Services Point of Sale Loss Prevention Finance 179

Retail TouchPoints

MARCH 7, 2025

Even though more than half ( 56% ) of retailers surveyed by KPMG completed a major payments modernization program within the past year, even more 83% already are modernizing their payment infrastructure, or are planning to do so in the new future. Consumer and Retail Leader at KPMG in an interview with Retail TouchPoints.

Payment Services 138

Payment Services Fulfillment Department Stores Customer Experience 138

Inside Retail

APRIL 30, 2025

Over the past decade, smartphones have become the centrepiece of a global transformation of consumer payments, including in Australia and New Zealand. Rapid advances in technology answered that call, and today, thanks to new user experience and payment capabilities, the mobile is the command centre for shopping.

Payment Services 130

Payment Services Consumer Fulfillment Shipping 130

Inside Retail

OCTOBER 21, 2024

Artificial Intelligence (AI) is being increasingly used to simplify, automate and optimise backend systems and processes across the retail sector. This approach increased the accuracy of sales predictions by 47%, demonstrating AI’s capability to streamline backend processes and improve decision-making.

Payment Services 130

Payment Services Consumer Shopping 130

Small Biz Trends

JUNE 14, 2025

Key Takeaways Understanding NCR’s Impact: NCR offers innovative technology solutions to enhance retail operations, making the checkout process more efficient for small businesses. Mobile Payment Flexibility: Ring Up allows businesses to accept payments using smartphones, providing versatility in managing sales from anywhere.

Payment Services 135

Payment Services Checkout Management Customer Experience 135

Retail TouchPoints

NOVEMBER 5, 2024

consumers abandon a purchase and stop accessing an online service because they can’t remember their passwords 4.76 As a retailer, your login process affects customer behavior and loyalty. The amount of mental processing power needed to use your site affects how easily users find content and complete tasks.

Payment Services 298

Payment Services Customer Retention Accounting Checkout 298

Small Biz Trends

JUNE 27, 2025

Key Takeaways The Square Reader is fully compatible with the latest iPhone models, offering seamless integration for efficient payment processing for small businesses and freelancers. If you’re a small business owner or a freelancer, you know the importance of seamless payment solutions. Great news!

Payment Services 101

Payment Services Point of Sale Inventory Management Management 101

Retail TouchPoints

JANUARY 29, 2025

The specialty retailer, which operates 100 stores nationwide, continued operating throughout the bankruptcy and also refinanced short-term debt, significantly reduced previous long-term debt obligations, accessed $40 million in new financing and modified its asset-backed lending facility to add $40 million in upsized capacity.

Payment Services 232

Payment Services Specialty Retailers Finance Customer Experience 232

Retail Focus

FEBRUARY 26, 2025

Research from inclusive payments platform, Ecommpay, has found that merchants place more value on the practical elements of a payment provision than on a personal recommendation or even cost. Over half (57%) of merchant respondents selected functionality as one of their top three criteria when choosing a payment provider.

Merchant Services 147

Merchant Services Payment Services Checkout Accounting 147

Retail TouchPoints

DECEMBER 18, 2024

The company then selected what Neighbour called the suite of As add-on technologies to round out the ecommerce experience: Algolia for search and recommendations, Amplience for content and digital asset management, Akeneo for product information management (PIM) and Adyen for payment services. And thats not all. Tackle checkout first.

Payment Services 262

Payment Services Checkout Point of Sale Management 262

Retail Focus

JANUARY 20, 2025

PXP , a leading omnichannel global payment platform and innovative industry disruptor, is announcing the launch of its industry-redefining technology platform, PXP Unity. Marking a shift in payments, PXP offers a single integration into a commerce ecosystem that makes business simpler, better and more connected.

Merchant Services 147

Merchant Services Payment Services Management Planning 147

Retail TouchPoints

OCTOBER 23, 2024

RFID uses electromagnetic fields to automatically identify and track tags attached to objects, offering retailers precise control over inventory and enabling real-time data analytics to enhance operational efficiency. These benefits lead to smoother operations and enhanced customer experiences, which in turn drive sales and satisfaction.

Consumer 275

Consumer Payment Services Inventory Management Checkout 275

Retail TouchPoints

NOVEMBER 12, 2024

Iconic British department store Harrods has partnered with the Global-e international ecommerce platform to improve its online operations in more than 200 markets worldwide and offer customers elevated, localized shopping experiences.

Payment Services 147

Payment Services Department Stores Shipping Customer Experience 147

Retail TouchPoints

JANUARY 22, 2025

What is the tax liability and what process will you use for making payments? Devise a Financial Strategy New markets mean ironing out import tax and payment procedures. Consider a local customs broker: They can take you through processes easily and quickly while helping to lower costs.

Payment Services 279

Payment Services Point of Sale Shipping Marketing 279

Inside Retail

JANUARY 6, 2025

Sydney-based wedding dress designer 10 Foster Street needs to pay $51,604 in penalty and back pay entitlements after failing to act on Fair Work Ombudsman’s (FWO) compliance notices. One of the workers did not also receive payment-in-lieu-of-notice-of-termination entitlements when her employment concluded.

Payment Services 259

Payment Services ATS Accessories Fashion 259

Retail Focus

DECEMBER 9, 2024

Streamlining the payout experience for merchants and other businesses,Ecommpay, the inclusive global payments platform, has launched a new Payouts via Hosted Payment Page facility. Customers can then enter their payment details on the Payment Page to complete the payout.

Merchant Services 147

Merchant Services Payment Services Marketing Management 147

Retail TouchPoints

FEBRUARY 25, 2025

Customers enter the store, select their items and exit, with purchases being automatically processed through their mobile payment method. State Farm Arena , home of the Atlanta Hawks NBA team, has opened a Hawks Express cashierless checkout store powered by AiFi and Verizon.

Checkout 236

Checkout Payment Services Location Returns 236

Retail TouchPoints

JUNE 19, 2025

The Impact of Technical Disruptions on Retail A vivid illustration of the vulnerability of retail operations to technical disruptions occurred recently in the UK. Greggs, the nation’s largest chain of bakeries, experienced a significant payment system failure that impacted over 2,450 stores nationwide.

Payment Services 147

Payment Services Customer Experience Inventory Management Consumer 147

Retail TouchPoints

JUNE 18, 2025

David’s Bridal is taking the next step toward fully integrating its ecommerce and store operations as it moves into a tech-driven, asset-light retail model.

Payment Services 165

Payment Services Point of Sale Checkout Store Operations 165