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Return-To-Office: Why Luxury Retailers Should Refresh Their Clienteling Strategies Along with Their Customers’ Work Wardrobes

Retail TouchPoints

Through the effective use of their customer data and clienteling capabilities, retailers can craft deeply personalized shopping experiences, making the wardrobe refresh portion of the RTO journey much more enjoyable for the customer. Luxury retailers, armed with their styling expertise, can offer valuable guidance during this phase.

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Data-Driven Sustainability: How Supply Chain Efficiency and Clienteling Drive More Sustainable Operations and Customer Choices

Retail TouchPoints

Clienteling can play a key role in helping customers find items that they will cherish for much longer than disposable fast fashion. This can help to reduce the amount of packaging and emissions associated with shipping, as well as improve the customer experience by giving them more control over how and when they receive their purchases.

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Samsung Launches Tablet with Clienteling and Scanning Applications

Retail TouchPoints

Veras’ AI-powered clienteling was designed to help associates deliver personalized recommendations to better engage with shoppers. Samsung Electronics America has released the Galaxy Tab Active3, a ruggedized tablet designed with an emphasis on improving employee productivity and safety.

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How The Vitamin Shoppe’s POS Upgrade is Leveling Up its Omnichannel Experience

Retail TouchPoints

In addition to the table stakes fulfillment offerings — buy online/pick up in-store and buy online/ship from store — the Vitamin Shoppe has built an expansive ecosystem of “on-demand delivery” partners and has become known for its clienteling-based sales model, driven by its “health enthusiasts.”

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Luxury’s resilience is being put to the test. What comes next?

Inside Retail

Brands like Saks are responding with hyper-personalised services and AI-driven clienteling platforms, aimed at deepening emotional connections and emphasising value beyond price tags. For Saks, survival means reinvention: deeper clienteling, better curation, and more differentiated in-store and online experiences.

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Five tech-driven strategies for associate enablement: Coresight Research

Inside Retail

Enhance associates knowledge and efficiency through clienteling With high annual retail turnover rates, customer service continuity presents major challenges, Harmon commented. One way retailers can bridge the gap in associates knowledge of shoppers needs is via clienteling tools.

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Mark Ingram Atelier continues to set the standard for what a luxury bridal experience can be.

Retail Focus

Each piece resonates with the refined tastes of his clientele, embodying grace, style, and a contemporary elegance that has defined the Ateliers identity for two decades. Mark Ingram, the visionary behind the Atelier, meticulously hand-picks each gown, ensuring that his collection reflects modern aesthetics while remaining timeless.