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Samsung Launches Tablet with Clienteling and Scanning Applications

Retail TouchPoints

Veras’ AI-powered clienteling was designed to help associates deliver personalized recommendations to better engage with shoppers. Samsung Electronics America has released the Galaxy Tab Active3, a ruggedized tablet designed with an emphasis on improving employee productivity and safety.

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How Neiman Marcus is Using Next-Gen Tech to Deliver on its Century-Old Promise

Retail TouchPoints

And that is in addition to solutions developed in-house like the CONNECT clienteling app, and acquisitions like that of digital styling platform Stylyze, which NMG bought in 2021.

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Clienteling in Luxury Retail

Cegid

In order to address some of the most pertinent challenges associated with maintaining a luxury business, many companies are turning to Clienteling as the solution. Clienteling is defined as: “A system to manage customers engagement business process for bringing customers in to your store, providing an exceptional in-store shopping experience , and keeping your customers coming back for more.”. But the question on many a lip is how does Clienteling work in the real world ?

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Clienteling: Solving the Personalization Riddle

Cegid

Q1: How can clienteling bridge the gap between digital and physical spaces? In this context, clienteling acts as a catalyst in merging the online and offline shopping worlds, giving associates a consolidated view of customer’s attributes, preferences, buying history, and social feeds to engage in one-to-one relationships and anticipate shoppers’ needs. Q4: What elements must be in place for employee clienteling training to be successful? As seen on RIS News.

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How to Encourage Loyalty Through Clienteling

Cegid

Leveraging Clienteling Techniques. One sure way to build customer loyalty is to leverage the latest clienteling techniques. For instance, with tools such as Yourcegid Retail Clienteling , associates see a 360-degree view of the customer’s buying history and preferences so that they can make suggestions to influence future sales and start building stronger relationships. Moreover, this type of clienteling is an essential part of the transition to omnichannel retail.

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Solving the Personalization Quandary with the Right Clienteling Solution

Cegid

Clienteling has become one of the key software buzzwords of the past decade. While many technologies segment consumers by region, preferred language or strong sellers, clienteling takes micromarketing to a new level. Clienteling enhances shopper profiles in ways POS data and e-commerce alone cannot. Many clienteling solutions also process returns and aid in the checkout process from the sales floor. And, clienteling systems should be tailored to a company’s needs.

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Employee Empowerment Plus Flexibility and Tech Help Neiman Marcus Decrease Turnover 20%

Retail TouchPoints

The materials were created to help every associate “take their digital clienteling efforts to the next level across various touch points,” said Severson. “We

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‘Surf Hippie’ Lifestyle Brand Faherty Unifies Physical and Digital Data to Enhance Omnichannel CX

Retail TouchPoints

The data is available in real time at the POS, empowering store associates to deliver seamless brand experiences with capabilities such as mobile checkout, endless aisle, store fulfillment, inventory management and clienteling.

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Poshmark Rolls Out New Tools to Help Brands Connect with its 80M Users

Retail TouchPoints

Now the offering is open to brands and retailers of all sizes, enabling them to engage more deeply with the platform’s 80 million users through limited-time product drops, one-to-one clienteling and Posh Parties.

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Chico’s Taps the Power of Personal Connections to Virtually Connect Associates and Shoppers

Retail TouchPoints

In 2018, the brand partnered with Salesfloor to deploy a new mobile platform for associates — known as StyleConnect — combining clienteling and mobile checkout with a customer-facing interface embedded on the retailer’s ecommerce site.

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Global Wellness Brand Hyperice Opens its First Pop-Up Store at Harrods

Retail Focus

As such, today, we are delighted to become a small part of the incredible history of Harrods, and to bring our innovative products to some of the most sophisticated clientele in the world.”.

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Stetson to debut first UK flagship in Seven Dials

Retail Focus

Sebastian Boekholt, Managing Director FWS / Stetson Europe, added: “We have been on the hunt for the perfect location to launch our debut UK flagship store, and Seven Dials, with its multi-generational clientele and strong line-up of unique, independent brands, is exactly what we’ve been looking for.

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Goldsmiths Solihull relocates to a larger showroom in Touchwood Shopping Centre

Retail Focus

Goldsmiths, one of the UK’s leading luxury watch and jewellery retailers and part of the Watches of Switzerland Group, has relocated its Solihull showroom to a new larger location in the Touchwood shopping centre. .

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Goldsmiths unveils its new luxury showroom in Meadowhall featuring their first Gucci shop-in-shop boutique

Retail Focus

The room will provide a luxurious environment for clientele to view a curated range of timepieces in the Rolex collection. We are delighted to enhance our portfolio within Meadowhall for our local clientele.”.

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Simplifying the Customer’s Return Trip

Retail Pro

Building a clientele is tough. It requires understanding who the customer is, what their tastes are and how to serve them: a simple plan, but not easy to execute.

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Skittle Place attracts high-end retailers in Sydney

Inside Retail

Sydney-based retail and dining precinct Skittle Place will lure in more high-end retailers due to the high occupancy rate of the five-star hotel, SKYE Suites Sydney, which sits above the precinct, according to owner Crown Group.

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Stetson selects Seven Dials for UK flagship debut

A1 Retail

Shaftesbury has announced the signing of iconic, heritage hat brand, Stetson, as their first UK flagship in Seven Dials. Positioned in the heart of London’s West End at 58 Neal Street, the new store will span 1,165 sq ft and include an eclectic range of the brand’s signature styles.

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7 steps to ensure successful omnichannel roll-out in fashion retail

Retail Technology Review

As the pandemic continues to wreak havoc on retail, the fashion sector, in particular, is looking for new ways to engage with customers through new clienteling techniques. By Jean Shin, Director Strategy and Content, tyntec. Internet Retailing Retail Supply Chain Critical Issues

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NSW salon reopenings a thing of beauty

Inside Retail

The idea was born when we noticed gaps in the market emerging – our clientele was still after great skincare and expert advice.

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CallisonRTKL releases its Retail 2022 Forecast

Retail Focus

Focusing on key themes of escapism, sustainability, access to nature, and multi-sensory experiences, the store elevates the conversation beyond any one purchase and taps into the lifestyle and wellbeing aspirations of its clientele through seamless and responsive technology.

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Richemont sells controlling stake in Yoox Net-a-Porter, takes US$2.7bn hit

Inside Retail

Luxury fashion group Richemont has sold a controlling stake in loss-making online fashion retailer Yoox Net-a-Porter (YNAP), paving the way for a potential takeover by rival Farfetch in the future. Richemont says it sold a 47.5 per cent stake in the business to Farfetch and a 3.2

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Love my human finds ‘paw’fect home for new townhouse concept on the king’s road

Retail Focus

Commenting on the news, Hannah Grievson, Head of Property at Sloane Stanley said: “The King’s Road attracts a vibrant, affluent clientele with a passion for pets, and just like their human owners, their furry companions have very discerning tastes that need to be fully catered for.

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Revealed: Raffles’ strategy to lure back in luxury customers

Inside Retail

It’s part of the mall’s rejuvenation to refresh and elevate its positioning among its clientele. Raffles City Singapore has welcomed an exciting slate of international brands with new and exclusive concepts.

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Experiential in-store shopping is this season’s must have according to 93% of European fashion retailers

A1 Retail

Over half of fashion retailers (54%) say investing in digital tools and capabilities such as clienteling apps is a priority in the next 12 months, and the pay-off is clear: 84% of retailers who have deployed clienteling apps say they have seen an increase in the average order size of store transactions.

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Laings unveils £3m ST David’s Cardiff showroom transformation

Retail Focus

Being able to showcase these esteemed brands in our signature space is sure to inspire both our clientele and those working in the industry.”. Laings The Jewellers has unveiled its stunning new-look showroom at Cardiff’s St David’s as it officially relaunches.

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“Fanciest Mall in America” Takes E-Commerce to New Level

VMS

The goal of the platform is to allow its upscale clientele who are out of town, or who can’t make it to the mall, to browse the store windows online.

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Chico’s Adds Two-Hour Delivery in Partnership With Walmart GoLocal

Retail TouchPoints

The fashion brand has continued building out its digital offerings in 2021 with the launch of StyleConnect , a clienteling and mobile checkout tool, and the appointment of Jay Topper as Chief Digital Officer.

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Master your phone calls with a 1300 number and live answering service

Inside Retail

And, combining these two services offers numerous benefits not only for your clientele but for your business as well. Even in the digital age, phone calls are still the lifeblood of many businesses. Phone calls are where sales are made, and deals closed.

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Managing retail touchpoints for a positive customer experience

Retail Focus

Many brands have taken one step further to focus on clienteling services to offer personalized experiences. The retail environment has witnessed many changes during the past couple of years.

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Walgreens Accelerates Clinic Rollout with Plans for 40 Additional Locations by mid-2021

Retail TouchPoints

Many of the clinics will open in medically underserved areas, with clienteles including those who may not have access to healthcare and are at greater risk of health disparities.

Location 101
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How The Shoppes at Marina Bay Sands caters to ultra-luxe shoppers

Inside Retail

Our strong ‘premium to luxe’ positioning also sets us apart, allowing us to retain, acquire and grow our clientele base, especially ultra-luxe shoppers,” she added. During the pandemic, we were focused on growing and cultivating our local clientele base.

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Under a cloud of belt-tightening, Paris Fashion Week struts on

Inside Retail

Wealthy clientele of fashion houses have largely been shielded from the cost of living crisis. Celebrities and international crowds have descended on the French capital, marking the fashion industry’s sweeping return as it rides a post-pandemic spending frenzy.

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In sign of the times, men’s suits scarce at Marks & Spencer stores

Retail Wire

Marks & Spencer stores prided themselves on offering a full range of apparel to its British clientele, from casual to formal, but today only 110 of the chain’s 254 stores have men’s suits on their racks and it appears likely the trend will outlive the pandemic.

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Parlour X founder Eva Galambos on her life as a luxury fashion buyer

Inside Retail

At Parlour X, we are passionate about finding the latest and greatest new and exciting brands from around the world and bringing them to our clientele, who love our highly curated and carefully selected assortment which we have been refining for two decades.

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Everyone else is raising prices

Retail Smart Guys

Clienteling: The best way to drive sales is to have a solid clienteling program in place. Hey there! How are you? I hope you are doing well. We know, all the vendors, and service providers are all raising prices right now because of inflation. Well, guess what? Retail Smart Guys is going to be different. We are not raising any prices at all (even though we just got notified that the cost of planning is going up for us.).

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In Paris without tourists, LVMH unveils Samaritaine store revamp

Inside Retail

Spending by visitors to France remains a major source of income for high-end brands, even if Chinese shoppers, the industry’s number one clientele, have been buying a lot more at home during the pandemic – a shift expected to outlast the health emergency.

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Rebag Bar Micro Store Concept Debuts in New York

Retail TouchPoints

Customers can expect a tailored clienteling approach to assist them with the personalized digital shopping experience. Rebag has opened its first-ever standalone Rebag Bar — a micro version of its traditional store — located in New York’s Shops at Columbus Circle.

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The Watches of Switzerland group opens five showrooms at the new iconic Battersea Power Station

Retail Focus

The room will provide a luxurious environment for clientele to view a curated range of timepieces in the Rolex collection.

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AMIRI Adds Personalization and Operations Tools to In-Store Experience

Retail TouchPoints

As luxury fashion brand AMIRI prepares to expand its brick-and-mortar footprint from its four U.S. stores, the retailer is incorporating a suite of digital tools designed to provide a more personalized shopper experience.

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All that glitters: How Fairfax & Roberts has survived for over a century

Inside Retail

Irene Deutsch: Yes, being Australia’s oldest jeweller, we have many interesting stories to tell about Fairfax & Roberts and our clientele. It’s been a rollercoaster for the fine jewellery industry, with the slow return of weddings and the rise of sustainable options.

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Laings to upsize at St David’s marking welsh debut for Patek Philippe

Retail Focus

We can’t wait to unveil our new showroom to our Welsh clientele next month.”. The St David’s Partnership, owners of St David’s Cardiff , has announced the forthcoming expansion of Laings’ Cardiff showroom.

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Best Wholesale Clothing Suppliers

Independent Retailer

They have a very diverse clientele so that every retailer can find something they like. Apparel styles are constantly changing. Retailers need to keep up with the rapidly rotating trends in order to keep their customers satisfied.

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David’s Bridal to Debut New Store Format Designed for One-on-One Customer Experiences

Retail TouchPoints

The retailer has recently focused on refreshing its image to meet the needs of a diverse clientele, including introducing its first junior collection, Jules & Cleo, in February 2022.