Retail TouchPoints

APRIL 1, 2024

In today’s increasingly globalized market, multilingual support is no longer a luxury but a necessity for online retailers to deliver exceptional customer experiences (CX), successfully serve and grow their customer bases, increase sales and thrive in a competitive landscape. The true differentiator is CX.

Customer Experience 318

Customer Experience Clienteling Customer Retention Accounting 318

Retail TouchPoints

MAY 30, 2023

The PredictSpring solution includes both stationary and mobile POS applications along with clienteling, omnichannel commerce and inventory management capabilities. Bouclair has rolled out a new POS platform in its 54 stores across Canada.

Home Furnishings 290

Home Furnishings Clienteling Inventory Management Fulfillment 290

Shopify

OCTOBER 11, 2022

Learn how accessory brand DSPTCH used Shopify’s POS Go to implement clienteling, mobile selling, and a better customer experience.

Clienteling 40

Clienteling Accessories Customer Experience 40

Retail TouchPoints

AUGUST 28, 2023

Across more than 300 stores nationwide, they will have access to customer interaction insights, customer-controlled fulfillment functions and omnicart capabilities as well as critical selling tools like clienteling and endless aisle. ” .

Clienteling 223

Clienteling Point of Sale Specialty Retailers Fulfillment 223

Retail TouchPoints

JANUARY 27, 2022

“It’s about the customer being at the center — her preferences, her desired engagement model, her items, her style — all integrated and powered by AI to create a set of experiences that really matter for her.”. A visualization of how the Stylyze platform works.

Clienteling 299

Clienteling Customer Experience Planning ATS 299

365 Retail

NOVEMBER 28, 2022

Many brands have taken one step further to focus on clienteling services to offer personalized experiences. To conclude, brands that aimed at investing more in the social variable have replicated the experience of shopping with friends through devices, like squad shopping and group buying. . What lessons can be learned?

Customer Experience 98

Customer Experience Management Payment Services Clienteling 98

Retail TouchPoints

APRIL 5, 2022

The agreement will help Bergdorf Goodman introduce its digital customer experience and curated offering to customers globally while integrating seamlessly with the New York City flagship store. The Neiman Marcus brand also is committed to using select FPS modules including foundational international services. Whilst the U.S.

Clienteling 307

Clienteling Customer Experience Management Marketing 307

Retail TouchPoints

MARCH 24, 2022

stores, the retailer is incorporating a suite of digital tools designed to provide a more personalized shopper experience. Our customers are very loyal to our brand, and we’re thrilled that Tulip’s solutions will help us enhance the customer experience across all our channels.”.

Clienteling 264

Clienteling Checkout Fashion Customer Experience 264

Retail TouchPoints

AUGUST 18, 2022

Once reserved for an ultra-affluent clientele with disposable income to spend on shopping trips in the world’s most fashionable cities, the luxury category is undergoing a significant transformation. These luxury houses are helping break boundaries and set new standards across the supply chain and customer experience.

Clienteling 264

Clienteling Payment Services Boutique Promotions 264

Retail Focus

APRIL 4, 2024

A discerning global clientele has consistently been captivated by the allure of premium and luxury brands. Upholding their brand’s legacy and exclusivity is necessary while also exploiting the potential of digital technologies to reach, engage, and retain their clientele.

Clienteling 147

Clienteling Supply Chain Management Customer Experience Consumer 147

Retail Focus

DECEMBER 6, 2022

As a brand, we place huge importance on the locations we are available in, as we want to know that our partners share our values and desire for the ultimate customer experience.

Department Stores 245

Department Stores Clienteling ATS Promotions 245

Retail TouchPoints

JULY 2, 2020

The solution provider has added Live Voice and Video Chat, Event Management and All-in-One Appointment Management to its clienteling suite in order to help retailers manage new operating procedures and customer preferences.

Clienteling 166

Clienteling Customer Experience Management 166

Retail Focus

JANUARY 5, 2024

The term ‘phygitalisation’ is used to describe the fusion of physical and digital realms to create a seamless and enhanced customer experience. Sales associates must be proficient in both traditional customer service skills and the use of digital tools to enhance the customer experience.

Customer Experience 147

Customer Experience Supply Chain Management Clienteling Management 147

Retail TouchPoints

JUNE 29, 2021

The data is available in real time at the POS, empowering store associates to deliver seamless brand experiences with capabilities such as mobile checkout, endless aisle, store fulfillment, inventory management and clienteling. Our brand is a true labor of love,” said Alex Faherty, Co-founder and CEO of Faherty Brand in a statement. “As

Clienteling 174

Clienteling Inventory Management Checkout Fulfillment 174

Retail TouchPoints

JULY 1, 2021

Bob Kupbens : Our long-term investment in digital technology over the next three will allow us to build and deepen long-term relationships with our luxury customers through the use of technology, and further scale a personalized luxury experience.

Clienteling 264

Clienteling Department Stores Returns Customer Experience 264

Retail TouchPoints

NOVEMBER 16, 2023

” As with the architecture, the assortment and services inside the store were curated for the brand’s New York City clientele. Customers will find Crate & Barrel’s classic whole-home design as well as personalized experiences and a selection of artisanal home goods exclusive to the location. 18 through Dec.

Clienteling 260

Clienteling Department Stores Location Shopping 260

Cegid

SEPTEMBER 6, 2017

Here are just a couple recent statistics highlighting how much consumers care about customer service: – Before they think about buying something, 79 percent of consumers want brands to actually demonstrate they understand and care about them ( Wunderman ). – 47% of European and U.S. Leveraging Clienteling Techniques.

Clienteling 20

Clienteling Customer Experience Consumer Store Operations 20

Inside Retail

DECEMBER 20, 2023

“Coupang is a good partner, first because they stepped up when others failed to do so, but second, because Coupang understands Farfetch’s core competency of technology, desires its competitive advantage of luxury brands and clientele, and can facilitate the requisite logistics for Farfetch to scale,” she explained.

Boutique 130

Boutique Clienteling Fashion Customer Experience 130

Inside Retail

JULY 19, 2022

It’s part of the mall’s rejuvenation to refresh and elevate its positioning among its clientele. The new stores at the iconic luxury mall are designed to expand its lifestyle, beauty and food and beverage offerings so shoppers can get a taste of specially curated merchandise and unique shopping experiences. Adapting to change.

Clienteling 130

Clienteling Supermarket Shopping Specialty Retailers 130

Retail TouchPoints

FEBRUARY 29, 2024

It’s also a useful architecture for adding CRM capabilities, for example “ensuring you can align a single view of the customer across multiple channels, and extending that into clienteling,” he added. Near-term advancements will address current limitations, enhancing customer experience and retailer security.”

Point of Sale 256

Point of Sale Merchant Services Payment Services Checkout 256

A1 Retail

APRIL 15, 2024

Flip (stand 6K38 ) – An employee experience platform, retailers including McDonald’s use Flip ’s white-label app to reach and rally their retail workforce, from head office to the shop floor, to improve operations and customer experience.

Loss Prevention 59

Loss Prevention Clienteling Customer Experience Outdoor 59

Retail TouchPoints

FEBRUARY 12, 2024

In addition to managing a global customer success portfolio, Vishnubhotla established high-value strategic partnerships. His leadership skills extend to spearheading revenue generation efforts, serving a diverse clientele across multiple industries.

Shipping 268

Shipping Clienteling Returns Shopping 268

Retail TouchPoints

AUGUST 17, 2021

As a result, Matches can focus the store on the customer experience, knowing that requested products will arrive in 90 minutes. They can tailor what they show to the customers in the store, perhaps using facial recognition or by inviting customers to check into the store on the retailer app.

Clienteling 279

Clienteling Customer Experience Fashion Location 279

A1 Retail

MAY 19, 2022

Over half of fashion retailers (54%) say investing in digital tools and capabilities such as clienteling apps is a priority in the next 12 months, and the pay-off is clear: 84% of retailers who have deployed clienteling apps say they have seen an increase in the average order size of store transactions.

Fashion 75

Fashion Clienteling Shopping Point of Sale 75

Inside Retail

SEPTEMBER 1, 2022

Irene Deutsch: Yes, being Australia’s oldest jeweller, we have many interesting stories to tell about Fairfax & Roberts and our clientele. IR: How would you describe the unique fine-jewellery customer experience? I imagine that it’s quite an intimate, emotional journey for customers.

Clienteling 130

Clienteling Returns Customer Experience ATS 130

Cegid

AUGUST 4, 2017

Clienteling has become one of the key software buzzwords of the past decade. While many technologies segment consumers by region, preferred language or strong sellers, clienteling takes micromarketing to a new level. Clienteling enhances shopper profiles in ways POS data and e-commerce alone cannot. Put the Customer First.

Clienteling 20

Clienteling Marketing Consumer Apparel 20

Retail Focus

SEPTEMBER 6, 2023

This encourages a stream of repeat clientele while showcasing your commitment to customer experience right from the start. A well-trained and enthusiastic staff can enhance customer experience immeasurably while easing opening-day shocks.

Promotions 130

Promotions Advertising Clienteling Customer Experience 130

Retail TouchPoints

FEBRUARY 8, 2024

The retailer also has started an entirely new concept, pOpshelf , designed to include a more diverse range of products across beauty, home décor, arts and crafts, and ultimately target a broader clientele.

Thrift Store 298

Thrift Store Consumer Clienteling Fulfillment 298

Retail TouchPoints

JANUARY 20, 2022

For most types of consumer retail stores, the pandemic scared regulars away, diminished traffic from visitors, altered consumer preferences, snapped formerly reliable supply chains and required dramatic shifts in the way stores serve their clientele. Vishal Patel is VP of Product Marketing and Technology at Ivalua.

Merchant Services 262

Merchant Services Clienteling Shipping Inventory Management 262

Retail Minded

MARCH 16, 2024

This type of platform reduces the time employees spend hunting for information and allows them to focus more on customers. Enhanced search capabilities mean better service, quicker problem-solving, and ultimately, a smoother operational flow that benefits both your team and your clientele.

Checkout 98

Checkout Inventory Management Clienteling Point of Sale 98

Retail TouchPoints

FEBRUARY 6, 2023

If POS and transactions now happen on any device, be it with an associate or a self-service device, it gives a lot more room for engagement and clienteling ,” explained Miller. Regardless of the method, the result is the demise of the cash wrap as we know it. “If

Planning 285

Planning Payment Services Checkout Fulfillment 285

Retail TouchPoints

JULY 9, 2020

“Companies in the luxury sector were already very focused on finding ways to extend the in-store customer experience to their digital platforms, but the virus outbreak has exponentially increased that need.” The RealReal also had to pivot to a digital clienteling model when its brick-and-mortar locations across the U.S.

Clienteling 298

Clienteling Consumer Accounting Boutique 298

Retail TouchPoints

JULY 8, 2020

From a customer experience perspective, being able to provide complete visibility both online and in-store to all that inventory was a big win for us,” he said. The application powers store associates with mobile POS, clienteling, buy online/pick up in-store (BOPIS) and store-to-door fulfillment and endless aisle capabilities.

Clienteling 177

Clienteling Fulfillment Apparel Location 177

Retail TouchPoints

NOVEMBER 3, 2020

Attendees discussed a better approach to training, specifically in COVID-related tasks, scheduling optimization that maximizes coverage and appointment-based tools that handle customer queues. The main messages: Lean in to clienteling, partnerships and regional ambassadors.

Clienteling 193

Clienteling Returns Consumer Location 193

Retail TouchPoints

FEBRUARY 3, 2022

This is the new critical form of engagement for brands that understand providing the same customer experience and in-person shopping experience via a digital medium is essential for survival moving forward. The same can be said for utilizing an emerging form of consumer engagement — Chat Commerce via chat apps.

Consumer 276

Consumer Clienteling Fashion Location 276

Retail Pro

DECEMBER 14, 2021

Building a clientele is tough. It requires understanding who the customer is, what their tastes are and how to serve them: a simple plan, but not easy to execute.

Returns 67

Returns Clienteling Planning Point of Sale 67

Retail TouchPoints

MARCH 21, 2022

The materials were created to help every associate “take their digital clienteling efforts to the next level across various touch points,” said Severson. “We We are watching the retail industry evolve daily alongside the changes of the world, and like any retailer, we must adapt to the quickly evolving needs of our customer,” he added.

Clienteling 246

Clienteling Location Marketing Shopping 246