Retail TouchPoints
JUNE 3, 2025
Just six months ago, the idea of a business seriously incorporating Agentic AI into its operations would likely have been dismissed as premature. While generative tools, predictive analytics and conversational AI have all advanced rapidly, the notion of software agents autonomously breaking down and executing human workflows remained largely theoretical.
Retail Focus
MAY 31, 2025
Managing a team can become complicated when juggling numerous tasks, deadlines, and individual responsibilities. Without a clear system in place, communication gaps and misplaced priorities tend to slow down progress. As teams grow, the need for an efficient way to organize work and keep everyone aligned becomes critical. Task allocation and team coordination are the backbone of smooth operations, and management software offers practical solutions that streamline these processes.
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Cisco Retail
JUNE 3, 2025
What happens when AI doesn't replace jobs, but fundamentally transforms how they're performed?
Inside Retail
JUNE 3, 2025
If there were a buzzword to capture the last twelve months in the retail industry, it would be customer experience (CX). The term neatly summarises a customers impression of a brand based on their interactions with a brand from first contact to post-purchase follow-up. A retailer’s CX maturity the ability to consistently deliver a high-quality, engaging and personalised experience across all touchpoints is made more complicated by the rising demand for a unified shopping experience that
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Retail Focus
MAY 31, 2025
In retail manufacturing, maintaining product consistency is crucial for brand reputation, customer satisfaction, and regulatory compliance. One key technology that helps achieve this consistency is thediaphragm liquid pump. This type of positive displacement pump is widely used in industries such as food and beverage, cosmetics, pharmaceuticals, and chemicals due to its precision, reliability, and ability to handle a variety of liquids without contamination.
VMS
JUNE 5, 2025
In the competitive landscape of modern retail, success often hinges on elements that extend far beyond product selection and pricing. Two critical components that can make or break the customer experience are strategic signage systems and thoughtful seasonal programming. These elements work together to create environments that not only inform and guide customers but also create lasting emotional connections to build brand loyalty and return business.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail Wire
JUNE 5, 2025
Craft retailer Michaels has confirmed, via a June 5 press release , that it has completed the acquisition of both the intellectual property and private label brands previously held by JOANN including the slated incorporation of the latter’s Big Twist brands into the broader Michaels product selection. As part of bringing JOANN’s loyal customers into the Michaels fold, the retailer has launched a dedicated landing page featuring updates and a curated selection of products.
Inside Retail
JUNE 6, 2025
The Athlete’s Foot has hit the ground running in the Melbourne seaside suburb of Brighton with the opening of a first-of-its-kind concept store. The Brighton concept store marks the retailer’s 145th store opening, but it is intentionally different from the rest of the network, with a two-storey floor plan that takes consumers on a journey to find their perfect fit.
Retail Customer Experience
JUNE 1, 2025
Retailers can create memorable shopping experiences by blending digital and in-store touchpoints, focusing on emotional connection, interactivity, and personalization. Features like virtual try-ons, loyalty programs, and thoughtful follow-ups help deepen engagement.
Retail TouchPoints
JUNE 3, 2025
Despite shaky economic conditions that have caused a void in other real estate sectors, retail remains strong, with a historically low vacancy rate of 4.1%. Within that crunch for space, grocery brands, such as Aldi which plans to open 800 new stores by 2028 stand out from the pack with their high growth trajectory and low closure rate. However, they need somewhere to go within a retail landscape that is short on new investments and development.
Speaker: Steve Worthy, MBA
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Retail Wire
JUNE 5, 2025
Procter & Gamble is laying off about 7,000 employees over the next two years. With unpredictable tariff costs and erratic consumer demand, the household goods maker is undergoing some reorganization. With around 108,000 workers as of June 2024, the job cuts represent about 6.5% of the workforce. The layoffs will mainly affect non-manufacturing jobs.
Retail Focus
JUNE 5, 2025
Adaptability has long been the cornerstone of a successful UK business. Even the longest-standing retail brands that are known for a very specific corner of the market have innovated in different ways over the years. In the last 20 years, several new paths to innovation and adaptability have emerged, and uniquely, businesses can cost-effectively tap into almost all of them.
Inside Retail
JUNE 5, 2025
Sams Club China, the membership-based discount omnichannel retailer and Golden ABC, the Philippines-founded multibrand fashion company, could hardly be more different in terms of retail proposition. But they both share stunning growth pathways to become dominant players in their respective categories and markets. Leaders of the two companies featured on Day Three of the NRF25 Asia Pacific edition in Singapore on Thursday.
Retail TouchPoints
JUNE 5, 2025
For todays consumers especially younger generations sustainability is increasingly a priority. Theyre willing to change their behaviors (e.g. spending more on sustainable products ), but they dont want to do it alone; they want retailers to take some responsibility, too. The more retailers can support consumers desire to live more sustainably, the more loyalty theyll generate.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Retail Wire
JUNE 5, 2025
It should come as no surprise that e-commerce giant Amazon is interested in pushing the boundaries of what is possible. As CEO Andy Jassy recently described in a blog post explaining the business philosophy of Amazon being a “why” company , the question of “Why can’t we have humanoid robots help deliver our customer orders?” has seemingly been promoted nearer to the top of the retailer’s list.
365 Retail
JUNE 1, 2025
Holland & Barrett has launched a new wellness app, H&B&Me , designed to support users in making long-term health changes. The platform centres on biological age, using it as a measure to guide personalised recommendations aimed at improving wellbeing. The app calculates biological age through a model built on 400 million person-years of research, comparing it to a users actual age.
Retail Gazette
JUNE 3, 2025
There are industry events that pass through the calendar with the kind of forgettable predictability that leaves attendees wondering if their time could have been better spent elsewhere. Endless Aisle Live is not one of them. Returning to Londons vibrant Soho district on 15 May 2025, the event, which was hosted by unified commerce experts NewStore, was designed not just to talk about the future of retail, but to step inside it.
Retail TouchPoints
JUNE 6, 2025
Walmart customers in Atlanta, Charlotte, N.C., Houston, Orlando and Tampa, Fla. will be looking to the skies rather than down the street for their deliveries as the retail giant expands drone services to these cities. The new service will launch at 100 stores in these markets, with the flights managed by Wing , a Google subsidiary; consumers can visit wing.com/walmart to be notified when drone delivery officially becomes available in their area.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Retail Wire
JUNE 3, 2025
About 145 Monro Muffler stores are closing. After a recent period of declining sales, the automotive service company decided it would be best to shutter its underperforming stores. It has not yet been announced which stores are on the closing list. Across 32 states, there are currently 1,260 locations owned by the company and 48 franchised stores. Monro recently conducted a comprehensive review of its store portfolio, the company stated in a press release obtained by WBNG 12 News.
365 Retail
JUNE 5, 2025
The digital age has transformed how consumers interact with businesses, particularly retail. With online platforms offering unparalleled access to goods and services, customer expectations have rapidly evolved. This rising tide of expectations is driven by technology and the success of market leaders who set new standards. Consumers grow accustomed to the convenience and efficiency of top-tier platforms and begin to expect the same from all others, regardless of industry.
A1 Retail
JUNE 2, 2025
Nearly half (46 percent) of shoppers get more of a mood boost from the experience itself rather than the items they buy, according to research by PPL PRS Just one percent of Brits purchase purely online in good news for the retail sector, with two-thirds (64 percent) making the trip to the stores regularly Being able to try before they buy is the main driver (59 percent) but for two-fifths (39 percent), its just a good excuse to get out of the house The music playing is key to customer experien
Retail TouchPoints
JUNE 3, 2025
In August 2024 , CVS Health identified a multi-year opportunity to deliver $2 billion in savings via a variety of methods, and one of those methods will be closing a total of 271 physical stores in 2025, according to the pharmacy retailers 2024 Annual Report. These closures are in addition to the 900 stores CVS shuttered between November 2021 and December 2024; the retailer still operates more than 9,000 locations.
Speaker: Beth Sunshine, SVP, Up Your Culture
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Retail Bound
JUNE 3, 2025
In today’s fast-paced digital world, product manufacturers are seeking new ways to expand their reach and streamline operations. One approach gaining traction is drop-shipping. But what exactly is drop-shipping for manufacturers, and why should it matter to you? This guide breaks down the concept and explores how it can be a game-changer in your sales strategy.
365 Retail
JUNE 1, 2025
Floritta , a London-based florist, has entered into a new delivery partnership with Uber Direct , Ubers white-label delivery platform, following a successful trial earlier this year. The agreement will allow Floritta to provide both on-demand and scheduled deliveries of its range of bouquets, hampers, balloons and gift sets throughout the year. The service, which leverages the same technology and courier infrastructure that supports Uber Eats , aims to meet rising consumer expectations for speed
Inside Retail
JUNE 5, 2025
A new Deloitte Access Economics report, commissioned by not-for-profit Good360 Australia, reveals that nearly $4.5 billion worth of new, unsold goods are wasted annually. The report highlights a growing disconnect between rising consumer demand for essentials on one hand, and substantial volumes of surplus stock on the other, much of it heading towards landfill.
Retail Wire
JUNE 2, 2025
Several hundred Disney employees are reportedly out of a job. The entertainment behemoth purportedly sent layoff notices to workers both in the U.S. and abroad. The cuts affect mostly the Disney Entertainment unit of the company. Specifically, team members associated with film and television marketing, publicity, casting, and development are losing jobs.
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Retail TouchPoints
JUNE 3, 2025
Uncertainty about the ultimate fate of TikTok has been somewhat lost among the clouds surrounding other T things (tariffs and trade deals), but a lot of retail marketers will be very unhappy if some kind of solution isnt eventually found. Thats because TikTok has become not only an important top-of-funnel feeder but also a source of conversions at the bottom of funnel, particularly via TikTok Shop and its livestreaming capabilities.
365 Retail
JUNE 6, 2025
Walk into any shop, café, or petrol station in the UK today, and you’re bound to see someone tapping their card or phone to pay. What was once a novelty is now an everyday convenience. Last year, 94.6% of all eligible in-store card transactions under £100 in the UK were paid for with contactless technology, according to Barclays data. The move away from fumbling for coins or typing in PINs is well and truly here, and the trend is spreading fast.
Inside Retail
JUNE 2, 2025
Gap Incs 2025 first quarter fiscal report revealed that the corporation experienced a net sales increase of two per cent in the first quarter of fiscal 2025 , reaching US$3.46 billion. The apparel retailers operating income increased 26.8 per cent to US$260 million, with net income soaring 22 per cent to US$193 million. The profitability was attributed to the performance of Gap Incs strongest two brands, Gap and Old Navy, which enjoyed a 5 per cent and 3 per cent sales growth, respectively, over
Retail Wire
JUNE 2, 2025
Taco Bell has taken a new top prize, and this time it’s for the cheapest fast-food menu. Here’s what that means. Why Taco Bell leads the pack In an era of soaring grocery prices and tightened household budgets, Americans are turning to fast food not just for convenience, but for value. With over $330 billion spent annually on fast food nationwide thats roughly $1,200 to $1,500 per person its no surprise that cost per calorie has become a critical metric in evaluating which chains t
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
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