February, 2025

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How AI is Revolutionising the Retail Sector

Retail Focus

The retail sector has undergone massive changes in recent years thanks to advancements in artificial intelligence (AI) and automation. Retailers are using AI in various ways to improve customer experiences, streamline operations, and gain valuable insights from data. Here are some of the key ways in which artificial intelligence in retail industry has shaken things up.

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Generative AI in Retail: 4 Predictions for 2025

Retail TouchPoints

The retail industrys rapid adoption of generative AI technologies will continue in 2025. Throughout 2024, many retailers moved gen AI projects from pilots into production. In 2025, retailers will scale these AI projects across the enterprise and embed the technology into core operations of their business. Today, retailers face a complex landscape marked by rising costs, supply chain disruptions, pricing pressures and high employee turnover.

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Woolworths profit falls 20.6 per cent amid strikes, changing consumer habits

Inside Retail

Woolworths Group booked lower profit in the first half, attributed to the 17-day industrial action impacting its supermarket business last December and a trend of customers seeking more value when shopping. The group’s net profit fell 20.6 per cent to $739 million after earnings before interest and taxes (EBIT) slid 14.2 per cent to $1.45 billion.

Consumer 243
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In-N-Out Burger Announces Closure of Orange County Headquarters After 30 Years Amidst Tennessee Expansion

Retail Wire

In-N-Out Burger has announced that it is closing its Orange County headquarters after 30 years amidst reports that the Southern California fast-food favorite is making its mark in Tennessee.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Digital platforms, NRF 2025, and Discounters- Monthly Snacks #100

Tokinomo

Explore the latest in retail trends for 2025, including digital platforms, AI innovations, and the growing influence of discount grocers. Dive into our 100th edition of Monthly Snacks.

Grocer 238
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Bill clamping down on retail crime goes before parliament

Retail Gazette

Labours promised Crime and Policing Bill, which includes tougher laws on retail crime, will be put before parliament on Tuesday (25 February). The bill, which will mostly apply in England and Wales, contains over 50 measures including stricter penalties for shoplifting of items under 200 and making it a new offence to assault a shop worker. It also contains new Respect Orders, which are reminiscent of the Anti-social Behaviour Orders introduced by the last Labour government before it was abolish

Shopping 137

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How Going Headless Helped Uplift Desk Elevate Ecommerce Creativity and Performance

Retail TouchPoints

Consumers today expect immersive, content-rich ecommerce sites, yet if a site takes longer than four seconds to load, 63% of shoppers will abandon it altogether. Its an ever-present internal conflict for many ecommerce and marketing teams that are striving to maximize both time-on-site and conversion rate metrics and its one that standing desk and office furniture manufacturer Uplift Desk has evidently addressed since implementing BigCommerce s Catalyst storefront technology.

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Mosaic Brands unlikely to repay suppliers and landlords

Inside Retail

Mosaic Brands will unlikely be able to pay its creditors, including suppliers and landlords, for goods and services supplied before October 28 last year, when the fashion retailer entered administration and receivership. Even secured creditors look to be out of pocket. “There is not expected to be sufficient funds from the realisation of assets to pay amounts owed to secured creditors in full,” said FTI Consulting, the voluntary administrators of Mosaic Brands.

Fashion 272
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A Complete List of All 27 Kohl’s Stores Set To Close in the Coming Weeks

Retail Wire

Kohl's is closing what it's calling "underperforming" stores.

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Cisco and NVIDIA Unite to Propel AI into the Enterprise

Cisco Retail

Today Cisco and NVIDIA announced a mutual intent to expand a partnership that brings together two of the industrys most innovative data center networking and compute leaders. Our collaboration will help enterprises accelerate AI projects and make it easier for more customers than ever to standardize on Cisco as they modernize their data center networks.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

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M&S Clothing has transformed under Richard Price, so what’s next as he departs?

Retail Gazette

Richard Prices departure from M&S marks the end of a transformative chapter for the retailers clothing and home division. When he took over the reins as managing director in 2019, M&S was at a crossroads. Its clothing arm had long been tarnished by outdated designs and an overwhelming product range, struggling to capture the attention of a broader range of shoppers.

Fashion 107
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Maison & Objet 2025: When Retail Meets Experience!

Retail Focus

Ghalia BOUSTANI. Retail Consultant | Published author | Visiting lecturer An Exploration of Neo-Surrealism This year, the Maison & Objet fair took a bold turn with its theme, Sur/Reality. This neo-surrealist concept, as surprising as it is inspiring, perfectly embodies the fair’s mission: to push the boundaries of commerce, encourage the discovery of unexpected products, and delight visitors at every moment.

Fashion 147
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Steve Madden Buys Kurt Geiger for $364.1 Million

Retail TouchPoints

Steve Madden has entered a definitive agreement to purchase UK-based Kurt Geiger footwear and accessories brand for 289 million ($364.1 million ) in cash from a group led by private equity firm Cinven. Kurt Geiger is on an expansion path in North America; the company opened its fourth U.S. store last month , with another five in development and plans to eventually operate 50 locations in the region.

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‘Not just another beauty store’: Adore Beauty CEO on entering a crowded market

Inside Retail

Transitioning one of Australias leading beauty retailers from a pureplay e-commerce operation to a truly entrenched omnichannel business has been a really positive experience, Sacha Laing, Adore Beauty CEO, told Inside Retail. Becoming an integrated omnichannel retailer meant that a lot of the businesss back-end processes had to be re-engineered with its brand partners and internal teams.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Tropicana Could Potentially File for Chapter 11 Bankruptcy Protection

Retail Wire

Tropicana blames the orange shortage and financial crisis for the potential filing.

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In-Store Retail Media for Private-Label Brands

Tokinomo

Private-label brands are reshaping the retail landscape. Known for affordability and quality, these brands are thriving, driven by shifting consumer priorities and economic considerations. As private-label sales continue to rise, in-store retail media is emerging as a key tool for retailers to connect with shoppers, highlight their unique offerings, and drive engagement in both physical and digital environments.

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Aldi boosts pay again to cement position as ‘best-paying’ supermarket

Retail Gazette

Aldi has raised its hourly wage rates for store assistants once again, following an earlier announcement made in January. The German discounter , already the highest-paying in the UK, will increase its minimum hourly rate to 12.75 nationally and 14.05 within the M25 from 1st March 2025. This new increase comes as part of a series of pay rises announced by Aldi for its store colleagues.

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Virtual and Augmented Reality will be the most adopted technologies by B2B manufacturers as they target growth in 2025, Akeneo data reveals

Retail Focus

Nearly half (48%) of British B2B manufacturers will prioritise strategic investment in Augmented and Virtual Reality (AR / VR) technologies in 2025 in order to meet demands from Business-to-Business (B2B) buyers seeking digital buying journeys that mimic Business-to-Consumer (B2C) experiences, according to research by Akeneo , the Product Experience (PX) Company.

Marketing 147
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Create SEO-Friendly Content to Boost Traffic & Engagement

Creating SEO-friendly content is key to improving your website’s visibility and attracting more visitors. This guide walks you through best practices for writing optimized content, including keyword placement, proper formatting, and engaging writing techniques. Whether you’re crafting blog posts, landing pages, or product descriptions, these proven SEO strategies will help your content rank higher and keep readers engaged.

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How Emotional Insights Transform Your CX Strategy

Retail TouchPoints

When building a house, you start with a blueprint. Similarly, creating a meaningful customer experience begins with a map a tool to visualize the entire journey, from initial awareness to post-purchase interactions. Customer journey mapping (CJM) is widely used in retail to analyze and plan touch points before, during and after purchase. It provides a detailed view of the customers shopping process, helping retailers understand how customers interact with their brand at every stage.

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Three key inventory strategies Adidas uses to stay ahead

Inside Retail

Last year, retailers worldwide grappled with stockouts, overstocking, and shrinkage. This year, the challenge remains just as pressing. As supply chains grow more complex and consumer expectations shift, maintaining the right inventory balance is becoming increasingly difficult and the cost of getting it wrong is high. Lost sales, frustrated customers, and weakened brand loyalty are all at stake.

Shrinkage 241
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PepsiCo Fires 300 Workers, Closes Longtime Plant in Upstate New York as It Comes Under Fire for DEI Rollback

Retail Wire

Amid reports that PepsiCo is scaling back its DEI practices, news has emerged that a longtime plant in upstate New York has closed, resulting in the layoff of 300 employees.

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Valentine’s Day 2025 trends: Consumers shift from traditional lingerie to practical and creative gifting

A1 Retail

Less traditional gifting sectors seeing surge as DIY grows 329 percent Sales of lingerie dropped 40 percent Arts and crafts AOV up 36 percent as Brits get crafty Valentines Day shopping in 2025 has seen a dramatic shift in consumer behaviour, with traditional lingerie purchases plummeting while practical, arts, and experience-driven gifts surge. According to data from eCommerce provider Visualsoft , shoppers are moving away from conventional romantic gifting and prioritising DIY, home furnishing

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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What does Barry Williams’ return mean for Poundland?

Retail Gazette

Former Poundland boss Barry Williams was parachuted back onto the board of the discount chain late last month as owner Pepco looks to address its struggling performance. Williams stepped back from the helm of the value retailer in September 2023, when Pepco moved him across to head up and the group’s European sister chain. His arrival coincides with the departure of Poundland’s managing director Austin Cooke , who resigned from the business after seven years and more than a year sinc

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LEVI’S® takes over Selfridges’ Oxford Street storefront for an iconic wholesale partnership

Retail Focus

Iconic denim lifestyle brand Levi’s has unveiled a unique storefront takeover – the largest of its kind in Europe – with premium London department store celebrating the campaign launch of REIIMAGINE Chapter II, featuring global icon, Beyonc. Situated on London’s buzzing Oxford Street, the new collaboration sees Levi’s reaffirming its place at the centre of culture and its continued commitment to creating elevated experiences through wholesale partnerships.

Wholesale 147
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Forever 21 to Close 200 Stores as it Considers Second Bankruptcy

Retail TouchPoints

The U.S.-based operator of Forever 21 is preparing to close at least 200 of its approximately 350 stores in preparation for a potential bankruptcy, Bloomberg reports, citing people with knowledge of the matter. The news follows rumblings last week that the retailer was struggling to maintain its sprawling brick-and-mortar presence amid increased competition in the fast fashion sector.

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Australian retailers eye record spend this Valentine’s Day

Inside Retail

Australians are expected to spend a record $535 million on Valentine’s Day presents for their loved ones this year. According to the Australian Retailers Association, 3.8 million Australians intend to buy gifts for their special people this year, spending $70 million (up to 15 per cent) on last year. This marks the first time that Valentine’s Day spending has exceeded $500 million.

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Create an Effective SEO Strategy to Boost Your Online Visibility

A well-crafted SEO strategy is essential for boosting your website’s visibility and attracting the right audience. In this guide, we break down the key elements of effective SEO, including keyword research, content optimization, technical SEO, and link-building strategies. Whether you're new to SEO or looking to refine your approach, these actionable insights will help you climb search rankings and drive more traffic.

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Dolly Parton Is Bringing Southern Comfort Food to Freezers With New Meal Line

Retail Wire

Dolly Parton is expanding her line of Southern comfort foods.

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Kiki & Miumiu Market to Open Largest Location at Lewisham Gateway

365 Retail

Kiki & Miumiu Market is set to open its second and largest location at Lewisham Gateway, following the success of its debut store at Elephant Park. The independent pan-Asian food market has secured a 5,000 sq ft ground floor unit within the development, with plans to open in early 2025. Expansion to Lewisham Gateway The new store will be the brands largest to date, offering an extensive selection of products from East and South East Asia.

Location 104
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Morrisons launches braille menus in UK cafes to improve accessibility

Retail Gazette

Morrisons has introduced braille menus to its UK cafes, as it seeks to make its dining experience more accessible for visually impaired visitors. The move follows the supermarket listening to customers who require visual aids who stated that visiting a caf can be a daunting experience. Morrisons has also added a series of new food options and deals to its menu, GB News reported.

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NewRiver reveals a new look for Highcross Shopping Centre

Retail Focus

Planning approval has been granted for the reconfiguration of four entrances at Highcross Shopping Centre, one of NewRivers capital partnership assets in Leicester. Highcross , a 1,100,000 sq ft regional shopping centre sits in the heart of Leicester and is the principal retail and leisure offer within the city and beyond. The four entrances – East Gates, High Street, Church Gate and Bond Street – will be reconfigured to improve customer accessibility and wayfinding, whilst the conte

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia