Retail Focus
FEBRUARY 4, 2025
The retail sector has undergone massive changes in recent years thanks to advancements in artificial intelligence (AI) and automation. Retailers are using AI in various ways to improve customer experiences, streamline operations, and gain valuable insights from data. Here are some of the key ways in which artificial intelligence in retail industry has shaken things up.
Retail TouchPoints
FEBRUARY 4, 2025
The retail industrys rapid adoption of generative AI technologies will continue in 2025. Throughout 2024, many retailers moved gen AI projects from pilots into production. In 2025, retailers will scale these AI projects across the enterprise and embed the technology into core operations of their business. Today, retailers face a complex landscape marked by rising costs, supply chain disruptions, pricing pressures and high employee turnover.
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Inside Retail
FEBRUARY 25, 2025
Woolworths Group booked lower profit in the first half, attributed to the 17-day industrial action impacting its supermarket business last December and a trend of customers seeking more value when shopping. The group’s net profit fell 20.6 per cent to $739 million after earnings before interest and taxes (EBIT) slid 14.2 per cent to $1.45 billion.
Retail Wire
FEBRUARY 15, 2025
In-N-Out Burger has announced that it is closing its Orange County headquarters after 30 years amidst reports that the Southern California fast-food favorite is making its mark in Tennessee.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Tokinomo
FEBRUARY 4, 2025
Explore the latest in retail trends for 2025, including digital platforms, AI innovations, and the growing influence of discount grocers. Dive into our 100th edition of Monthly Snacks.
Retail Gazette
FEBRUARY 7, 2025
Richard Prices departure from M&S marks the end of a transformative chapter for the retailers clothing and home division. When he took over the reins as managing director in 2019, M&S was at a crossroads. Its clothing arm had long been tarnished by outdated designs and an overwhelming product range, struggling to capture the attention of a broader range of shoppers.
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Retail TouchPoints
FEBRUARY 6, 2025
Freedom Furniture is a well-known Australian homewares retailer thats been operating since 1981 and now has 47 stores across the country. But the merchant was suffering from a bit of an image problem that made it seem fusty and old-fashioned, a situation that led to a companywide turnaround plan initiated in 2020. In the words of Paula Mitchell, Digital General Manager, We wanted consumers to think of Freedom not as your mums brand but as your best friends brand.
Inside Retail
FEBRUARY 5, 2025
When I worked in the luxury sector, it was synonymous with exclusivity and the unattainable, but in recent times, it has been undergoing a clear and fundamental shift. As it becomes harder to navigate uncertain markets and the ever-evolving consumer sentiment, Burberrys recent turnaround offers valuable lessons for those seeking good sustainable success in 2025 and beyond.
A1 Retail
FEBRUARY 19, 2025
Less traditional gifting sectors seeing surge as DIY grows 329 percent Sales of lingerie dropped 40 percent Arts and crafts AOV up 36 percent as Brits get crafty Valentines Day shopping in 2025 has seen a dramatic shift in consumer behaviour, with traditional lingerie purchases plummeting while practical, arts, and experience-driven gifts surge. According to data from eCommerce provider Visualsoft , shoppers are moving away from conventional romantic gifting and prioritising DIY, home furnishing
365 Retail
FEBRUARY 9, 2025
In the competitive landscape of retail, fostering customer loyalty is essential for long-term success. Loyal customers provide a reliable revenue stream and contribute to brand growth by acting as ambassadors, sharing positive experiences through word-of-mouth and online reviews. Research indicates that selling to existing customers has a 60-70% success rate , whereas selling to new customers has a success rate of only 5-20%.
Speaker: Steve Worthy, MBA
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Retail Gazette
FEBRUARY 25, 2025
Morrisons has teamed up with the discount platform Purpl to offer exclusive savings for disabled shoppers in the UK. The supermarket will give disabled customers 10% off when they spend 25 or more on groceries online at Morrisons.com. To access the discount, customers must sign up for Purpls free platform and verify their disability status using accepted documentation, such as PIP, DLA, Blue Badge, Disabled Bus Pass, Disabled Persons Railcard, or Access Card.
Retail Focus
FEBRUARY 5, 2025
Open floor plans have become synonymous with modern living, offering a spacious, airy feel that many homeowners desire. However, this openness can also lead to a lack of privacy and structure. How do you maintain a sense of individuality in different areas of the home without compromising that open, communal atmosphere? The answer lies in using walls strategically to create distinct zones within your open plan.
Retail TouchPoints
FEBRUARY 24, 2025
Consumers today expect immersive, content-rich ecommerce sites, yet if a site takes longer than four seconds to load, 63% of shoppers will abandon it altogether. Its an ever-present internal conflict for many ecommerce and marketing teams that are striving to maximize both time-on-site and conversion rate metrics and its one that standing desk and office furniture manufacturer Uplift Desk has evidently addressed since implementing BigCommerce s Catalyst storefront technology.
Inside Retail
FEBRUARY 20, 2025
As a popular economic movement, the single economy has grown in distinctiveness and competitiveness, making an impact on social production and daily life. The term one-person economy, or singles economy, describes the commercial prospects created by single people who value high consumption and a high standard of living. Young people have increasingly chosen the single economy in recent years, which has fuelled the growth of the single economy trend.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
A1 Retail
FEBRUARY 18, 2025
With many retailers offering members pricing within their loyalty programmes, the ubiquity of loyalty pricing means it could be losing its appeal as a perk among shoppers, according to the latest research by the Retail Technology Show (RTS). Original research of over 1,000 UK shoppers by RTS suggests that over half (54 percent) of consumers feel that, because so many retailers now offer members only loyalty pricing, they now regard it as the norm and no longer consider it a true loyalty perk.
365 Retail
FEBRUARY 19, 2025
Law firms must enhance their online presence to stay competitive in today’s digital world. With the growing trend of individuals turning to search engines to find legal services, appearing at the top of local search results is essential for attracting more clients. This is where law firm SEO services come in. By focusing on local SEO strategies, your law firm can improve its visibility and drive more potential clients to your practice.
Retail Gazette
FEBRUARY 5, 2025
Total till sales at UK supermarkets grew by 5.3% in the four weeks to 27 January, according to the latest data from NielsenIQ (NIQ). This marks an increase from the 3.6% growth recorded in December, although underlying sales growth was more modest at 3%, as unit growth plateaued in recent weeks. With food inflation easing to 1.6%, compared to 6.4% last year, there was notable unit growth across all major supermarket chains.
Retail Focus
FEBRUARY 9, 2025
When you think of interior design, it’s easy to imagine the usual suspectsfurniture, colours, and textiles. But glass artistry has quietly been making waves, offering a sophisticated, modern touch that transforms any space. Through the delicate interplay of light, texture, and form, glass engraving has emerged as an art form that seamlessly blends style and functionality, creating interiors that are both elegant and distinctive.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Retail TouchPoints
FEBRUARY 25, 2025
Generative AI (gen AI) is poised to unlock between $240 billion and $390 billion in economic value for retailers, according to McKinsey. Currently, those retailers that understand their customer base, launch gen AI products that fit their audience and implement them using a phased approach are satisfied with their progress but this only accounts for 1% of McKinseys retail respondents.
Inside Retail
FEBRUARY 20, 2025
After three years of continuous pop-up store activations, Australian athleisure brand Stax last year opened its 12th permanent retail location and flagship store at Sydney CBDs Westfield Sydney mall. The stores opening represents more than a milestone in Staxs physical retail expansion; it is the culmination of years of strategic planning, innovation and adaptability.
Retail Bound
FEBRUARY 25, 2025
Every year, the Inspired Home Show becomes a bustling hub of innovation, creativity, and networking opportunities for housewares product manufacturers. With the 2025 event just around the corner, now is the perfect time to start planning how you’ll make the most of it. This blog post will guide you through everything you need to know to ensure your participation in the Inspired Home Show 2025 is a success.
365 Retail
FEBRUARY 12, 2025
As Valentine’s Day approaches, retailers have a last-minute opportunity to capture consumer interest, with Google Search trends revealing how shoppers are planning for the occasion. From the growing popularity of self-care and non-romantic celebrations to increased demand for AI-powered gift recommendations, brands are being encouraged to tailor their campaigns to align with shifting consumer behaviour.
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
A1 Retail
FEBRUARY 7, 2025
Largest single-site F&B and entertainment venue in a UK city centre The award-winning Manchester-born brand is delighted to be arriving in Newcastle Game-changing leasing deal continues a period of ambitious development and transformation for Newcastles premium shopping, dining and leisure destination Freight Island, a huge, innovative entertainment and dining destination, is set to arrive at Eldon Square in autumn 2025.
Retail Focus
FEBRUARY 6, 2025
Ghalia BOUSTANI. Retail Consultant | Published author | Visiting lecturer An Exploration of Neo-Surrealism This year, the Maison & Objet fair took a bold turn with its theme, Sur/Reality. This neo-surrealist concept, as surprising as it is inspiring, perfectly embodies the fair’s mission: to push the boundaries of commerce, encourage the discovery of unexpected products, and delight visitors at every moment.
Retail TouchPoints
FEBRUARY 6, 2025
As it enters physical retail, Australian online beauty retailer Adore Beauty has teamed up with Tutch to ensure that customers visiting its newly minted brick-and-mortar stores will still have access to the more than 14,000 products in its online catalog. Through the Tutch in-store digital platform, Adore Beauty customers will be able to purchase products available in stores while also curating a cart of products that are only available online, which will be sent to them after theyve finished sh
Inside Retail
FEBRUARY 23, 2025
In recent years, robotics has emerged as a transformative force in global retail, and the Australian market is noexception. As consumer demands evolve and competition intensifies, retailers are increasingly looking to robotic solutions to streamline operations, improve customer experiences, and drive efficiencies across the supply chain. By 2030, robotics will probablyplay an even more significant role in Australian retail, with advancements that reshape the industry and enhance how businesses o
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
The Retail Doctor
FEBRUARY 12, 2025
Artificial intelligence (AI) is no longer just a buzzword—it's becoming an essential tool for brick-and-mortar success. I recently wrote about the dangers of some of the tools being deployed to frontline staff creating Retail's AI Taskmasters. This post is a wrap-up of my recent visit to the National Retail Federation's Big Show Innovation Zone; I discovered four groundbreaking AI solutions that are transforming how physical stores operate, secure their assets, and engage with customers.
365 Retail
FEBRUARY 19, 2025
Billing discrepancies in freight transactions can create significant operational challenges for businesses. Whether it’s due to human error, incorrect data entry or agreed-upon discrepancies, these issues can lead to overpayments, delays and strained relationships with carriers. Freight audit and payment software is a powerful tool designed to automate and streamline the process of verifying and managing freight invoices, thereby reducing the likelihood of billing discrepancies.
A1 Retail
FEBRUARY 5, 2025
The Metrocentre Partnership is celebrating a fast start to 2025, following a record-breaking 2024 for both sales and footfall. Proactive asset management, with nearly 300,000 sq ft of deals completed in the last 12 months, has helped to drive a 9.2% year-on-year footfall uplift year to date. The January visitation growth comes as Metrocentre announces 2024 figures, having welcomed 15.8 million visitors, a 10% increase on 2023.
Retail Focus
FEBRUARY 24, 2025
The Fast-Moving Consumer Goods (FMCG) industry is no stranger to challenges. From razor-thin margins to fierce competition, businesses constantly look for ways to stay ahead. AI image recognition FMCG is a technology that transforms how brands manage shelves, track inventory, and understand their consumer behavior. Implementing AI-powered image recognition allows FMCG companies to streamline operations, boost sales, and deliver better customer experiences.
Speaker: Beth Sunshine, SVP, Up Your Culture
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
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