2021

How To Avoid Hearing A Customer’s “No, I’m Just Looking” Ever Again

The Retail Doctor

Were you ever picked by a teacher to come up in front of class when you weren’t prepared to speak? It felt like hell, I bet. Retail Sales Training customer experience selling tips Hell zone

Suppliers: How to get your retail business customers to pay you quicker

Inside Retail

Options such as buy now, pay later (BNPL) services were first introduced to business to consumer (B2C) transactions, giving customers the ability to access products and services they need today while paying at a later date or over a series of instalments. .

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Harrods unveils ‘Emerging Designers: China’ pop-up

Retail Focus

Following Harrods successful return to Shanghai Fashion Week with ‘The Harrods Hive’, a concept that focused on building stronger connections across the luxury industry in China, Harrods is proud to announce the unveiling of an inaugural pop-up focused on young Chinese design.

Driving Retail Store Metrics

Graff Retail

Let’s be honest – it’s a big challenge right now to find staff to work in retail stores, hospitality, and restaurants for any number of reasons. If you are a retail manager, you know how difficult it is to find quality staff to work at stores and perform at a high level. Retail Articles

How to Effectively Create a Frictionless Customer Experience in E-Commerce

Speaker: Ashlee Aldridge, Founder, Managing Partner and CEO - Reach Partners LLC | Bill Mirabito, Interim VP and Consultant, Chameleon Collective | Mike Leibovitz, General Manager of Digital Solutions - Pivotree

Join this exclusive conversation with our expert panelists and learn how addressing customer friction and smoothing out your digital customer experience will help you thrive as an e-commerce retailer - even when faced with adverse market challenges.

The Rise of Recommerce

Chute Gerdeman

The post The Rise of Recommerce appeared first on Chute Gerdeman. Articles Consumer Trends Retail Experience Sustainability

Coles’ latest power agreement locks in 2025 renewable energy goal

Inside Retail

Supermarket Coles has finalised its plan to power its sites by 100 per cent renewable energy by the end of FY25, signing the last power purchase agreement needed to meet the target earlier this week.

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Eight retail trends to look out for in 2021

Store Front

When it comes to retail, 2020 was a strange year. The impact of Covid-19 was far reaching and significant. Retail, like many industries, was severely disrupted as consumers were stuck at home, shops were forced to close and strict restrictions applied across the globe.

Don’t miss out – it’s now or never for digital transformation

Inside Retail

We’re living in an era that has seen profound technological advances change the face of retail. Just a decade ago, Instagram and Afterpay were barely in their inception phase – now, it’s hard to imagine any B2C business not taking advantage of these tools.

Luxury brand Hermès targeted by animal rights protestors

Inside Retail

The backlash toward leather-good brand Hermès has sparked protests around the world from affiliates of PETA after footage emerged last week of the “barbaric” conditions of its crocodile farm suppliers.

How Associates Selling With Their Own Wallets Are Killing Your Retail Sales

The Retail Doctor

Let’s be honest, a lot of people are afraid of retail salespeople. For that matter, they are afraid of anyone who says they sell something. Retail Sales Training employee training

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How to Address the Needs of the Next Generation of e-Commerce Customers

Speaker: Jenn VandeZande, Head of Digital Engagement Strategy at SAP Customer Experience | Beth Scott, VP, Business Operations - Supply Chain | Nikki Grigsby, PHR, Chief Operations Officer at Syndigo | Levana Wang, Content Creator, Gen Z Expert

Join Jenn VandeZande, Beth Scott, Nikki Grigsby and Levana Wang for this insightful and topical conversation on the modernization of e-commerce tech.

One More Reason Customers Don't Return To Retail Stores

The Retail Doctor

Let’s stop kidding each other and be honest… When a customers' experience in your store was crappy, they won’t be back. Customer Service Retail Sales Training Attract customers

Exclusive: ARA launches retail recruitment platform to remove bias

Inside Retail

The Australian Retailers Association (ARA) has launched a new retail recruitment platform that promises to reduce the time and cost associated with filling roles from the head office to the frontline, and help remove unconscious bias from the hiring process. .

Selfridges launch Garden Centre

Retail Focus

Today, 21 June, Selfridges launches its Garden Centre, a playful response to a boom in outdoor appreciation, as part of Good Nature, Selfridges’ creative theme for 2021.

How To Spring Clean Your Retail Store With This Checklist

The Retail Doctor

My first job was as a janitor in a dry-cleaning store. One rainy Thursday I had cleaned up the break room like I usually did and returned to get something when I heard a stern older woman's voice from behind me say, "So you're the one.". Retail Sales Retail clearance cleaning

5 Essential Virtual Selling Practices Every Company Must Have by 2023

Speaker: Erika Bzdel - Vice President of Sales and Craig Simons - Director of Marketing

Join us on Sept. 13 at 9:30 am PT as Erika Bzdel, VP of Sales, and Craig Simons, Director of Marketing, discuss the virtual selling practices that every company should adopt, and how to succeed at selling in a hybrid world.

Australians’ use of loyalty programs tested during pandemic

Inside Retail

Covid-19 tested many parts of the way Australians interact with the retail industry, and their commitment to loyalty programs was not spared.

11 Ways Your Retail Employees Sabotage Your Sales

The Retail Doctor

We’ve heard the drumbeat for awhile now, traffic is down in brick and mortar retail stores. Retail Sales Retail Sales Training Employee Management

How To Interview And Discover Amazing Retail Employees [Hiring]

The Retail Doctor

I made an orange dessert for some friends the other night. When one of my guests took a bite, her face soured; she said it tasted bitter. Retail Hiring Employee Management retail employee

5 Ways How to Raise Your Conversion Rate: Training Retail Sales Staff

The Retail Doctor

Brick and mortar retail stores face the daunting challenge of getting their retail associates to convert customers who are lookers into ones who are buyers. Retail Sales Retail Sales Training conversion rate

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Sustainability at Retail

As part of a global Sustainability at Retail initiative, Shop! worked collaboratively with its global affiliates to address critical environmental issues, outlined in this white paper.

Boxing Day spend tipped to hit $4bn this year

Inside Retail

Australians are tipped to spend $4 billion on Boxing Day this year – a premium on last year’s expectations of $2.6 billion – according to predictions from Commonwealth Bank.

Shaking Off the Retail Apocalypse With Hope and Real Data

The Retail Doctor

This is a lengthy article to lay out the details of the retail apocalypse, a claim of massive store closures, shipageddon, and other claims. I hope you'll take the 15 minutes to read it to gain hope from the real data. retail apocalypse Featured Hope For Retail McKinsey Coresight shipageddon

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How To Engage Retail Customers Begins With A Wow Moment

The Retail Doctor

For retail customers to let down their guard, share their desires, and get over their fears of purchasing, you must get them involved. Customer Service Retail Sales Training customer engagement

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How to Find Strength In Being A Brick and Mortar Retail Store

The Retail Doctor

This is a post for retailers with physical stores competing with online shopping and technology that threatens their sales. Retail Sales Online shopping Retail Sales Training

Harrods open second beauty emporium H beauty in Milton Keynes

Retail Focus

Following the launch of its inaugural store in Lakeside, Essex in September 2020, Harrods has announced the opening of its next stand-alone H beauty destination in centre:mk, Milton Keynes. The 29,000 sq.ft.

Influence Customers With Retail Merchandising for Higher Sales

The Retail Doctor

There was a time when great merchandising was a valuable tool in a retailer’s arsenal against competitors. Then it became a cost-saving area. Today retailers are rethinking the experiential shopping experience their store offers and great merchandising becomes relevant again.

How To Prepare For Small Business Saturday Nov 27

The Retail Doctor

Small businesses have survived the judgment made about them as “non-essential” and now there is a groundswell of support for them this Small Business Saturday that didn’t exist just a few years ago. Small Business Saturday shop small

8 Ways To Have More Confidence Selling Retail

The Retail Doctor

This post is for the retail salesperson who isn't making his/her goals, the manager who is struggling with employee training, the newbie who is unsure how to sell.or anyone looking to sell more. Retail Sales Training

Grill’d marketing deemed “extremely inappropriate”

Inside Retail

A recent advertisement made by burger chain Grill’d has been slammed by the Ad Standards board for suggesting sexual violence to its audience, after it showcased a Ronald McDonald-like clown seemingly exposing himself to children in an alley.

Aussies to spend $11 billion this Christmas – almost half online

Inside Retail

Retailers have 11 billion reasons to look forward to this Christmas period, according to the Australian Retailers Association.

Woolworths, Big W, Endeavour introduce paid gender affirmation leave

Inside Retail

Employees across the Woolworths Group in Australia and New Zealand will be entitled to up to two weeks paid gender affirmation leave as part of policy changes introduced this week.

Increase Retail Sales with Laughter

The Retail Doctor

A shared laugh makes everyone relax. Laughter lets us lower our defenses and opens us. When you are trying to increase retail sales, it isn't just about what you hear, it can be what you don't hear. Retail Sales

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Balancing Inventory: Making Friends With Retail Clearance Sales

The Retail Doctor

What is the difference between clearance and a sale? A sale is often a promotion of a specific brand or even a store-wide discount. Retail Sales retail clearance sales

Lost a Sale? It All Started With How You Greeted Your Customer

The Retail Doctor

Greeting a customer is the most important thing you can do right. or wrong in a brick and mortar retail store. I'll cover that shortly, but first picture it. Retail Sales Training

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3 Steps For How To Motivate Yourself And Increase Retail Sales When It’s Slow

The Retail Doctor

When business slows down, as it always does this time of year, it is easy to become despondent or lazy. Retail Sales Customer Service Motivation Retail Sales Training

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