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The Retail Doctor
FEBRUARY 14, 2021
Were you ever picked by a teacher to come up in front of class when you weren’t prepared to speak? It felt like hell, I bet. Retail Sales Training customer experience selling tips Hell zone
Inside Retail
OCTOBER 13, 2021
Options such as buy now, pay later (BNPL) services were first introduced to business to consumer (B2C) transactions, giving customers the ability to access products and services they need today while paying at a later date or over a series of instalments. .
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Retail Focus
NOVEMBER 8, 2021
Following Harrods successful return to Shanghai Fashion Week with ‘The Harrods Hive’, a concept that focused on building stronger connections across the luxury industry in China, Harrods is proud to announce the unveiling of an inaugural pop-up focused on young Chinese design.
Graff Retail
OCTOBER 26, 2021
Let’s be honest – it’s a big challenge right now to find staff to work in retail stores, hospitality, and restaurants for any number of reasons. If you are a retail manager, you know how difficult it is to find quality staff to work at stores and perform at a high level. Retail Articles
Speaker: Ashlee Aldridge, Founder, Managing Partner and CEO - Reach Partners LLC | Bill Mirabito, Interim VP and Consultant, Chameleon Collective | Mike Leibovitz, General Manager of Digital Solutions - Pivotree
Join this exclusive conversation with our expert panelists and learn how addressing customer friction and smoothing out your digital customer experience will help you thrive as an e-commerce retailer - even when faced with adverse market challenges.
Chute Gerdeman
SEPTEMBER 15, 2021
The post The Rise of Recommerce appeared first on Chute Gerdeman. Articles Consumer Trends Retail Experience Sustainability
Inside Retail
OCTOBER 14, 2021
Supermarket Coles has finalised its plan to power its sites by 100 per cent renewable energy by the end of FY25, signing the last power purchase agreement needed to meet the target earlier this week.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Store Front
JANUARY 13, 2021
When it comes to retail, 2020 was a strange year. The impact of Covid-19 was far reaching and significant. Retail, like many industries, was severely disrupted as consumers were stuck at home, shops were forced to close and strict restrictions applied across the globe.
Inside Retail
AUGUST 24, 2021
We’re living in an era that has seen profound technological advances change the face of retail. Just a decade ago, Instagram and Afterpay were barely in their inception phase – now, it’s hard to imagine any B2C business not taking advantage of these tools.
Inside Retail
SEPTEMBER 8, 2021
The backlash toward leather-good brand Hermès has sparked protests around the world from affiliates of PETA after footage emerged last week of the “barbaric” conditions of its crocodile farm suppliers.
The Retail Doctor
MARCH 10, 2021
Let’s be honest, a lot of people are afraid of retail salespeople. For that matter, they are afraid of anyone who says they sell something. Retail Sales Training employee training
Speaker: Jenn VandeZande, Head of Digital Engagement Strategy at SAP Customer Experience | Beth Scott, VP, Business Operations - Supply Chain | Nikki Grigsby, PHR, Chief Operations Officer at Syndigo | Levana Wang, Content Creator, Gen Z Expert
Join Jenn VandeZande, Beth Scott, Nikki Grigsby and Levana Wang for this insightful and topical conversation on the modernization of e-commerce tech.
The Retail Doctor
APRIL 14, 2021
Let’s stop kidding each other and be honest… When a customers' experience in your store was crappy, they won’t be back. Customer Service Retail Sales Training Attract customers
Inside Retail
MAY 6, 2021
The Australian Retailers Association (ARA) has launched a new retail recruitment platform that promises to reduce the time and cost associated with filling roles from the head office to the frontline, and help remove unconscious bias from the hiring process. .
Retail Focus
JUNE 21, 2021
Today, 21 June, Selfridges launches its Garden Centre, a playful response to a boom in outdoor appreciation, as part of Good Nature, Selfridges’ creative theme for 2021.
The Retail Doctor
MARCH 3, 2021
My first job was as a janitor in a dry-cleaning store. One rainy Thursday I had cleaned up the break room like I usually did and returned to get something when I heard a stern older woman's voice from behind me say, "So you're the one.". Retail Sales Retail clearance cleaning
Speaker: Erika Bzdel - Vice President of Sales and Craig Simons - Director of Marketing
Join us on Sept. 13 at 9:30 am PT as Erika Bzdel, VP of Sales, and Craig Simons, Director of Marketing, discuss the virtual selling practices that every company should adopt, and how to succeed at selling in a hybrid world.
Inside Retail
MAY 19, 2021
Covid-19 tested many parts of the way Australians interact with the retail industry, and their commitment to loyalty programs was not spared.
The Retail Doctor
APRIL 12, 2021
We’ve heard the drumbeat for awhile now, traffic is down in brick and mortar retail stores. Retail Sales Retail Sales Training Employee Management
The Retail Doctor
APRIL 26, 2021
I made an orange dessert for some friends the other night. When one of my guests took a bite, her face soured; she said it tasted bitter. Retail Hiring Employee Management retail employee
The Retail Doctor
APRIL 12, 2021
Brick and mortar retail stores face the daunting challenge of getting their retail associates to convert customers who are lookers into ones who are buyers. Retail Sales Retail Sales Training conversion rate
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As part of a global Sustainability at Retail initiative, Shop! worked collaboratively with its global affiliates to address critical environmental issues, outlined in this white paper.
Inside Retail
DECEMBER 21, 2021
Australians are tipped to spend $4 billion on Boxing Day this year – a premium on last year’s expectations of $2.6 billion – according to predictions from Commonwealth Bank.
The Retail Doctor
FEBRUARY 3, 2021
This is a lengthy article to lay out the details of the retail apocalypse, a claim of massive store closures, shipageddon, and other claims. I hope you'll take the 15 minutes to read it to gain hope from the real data. retail apocalypse Featured Hope For Retail McKinsey Coresight shipageddon
The Retail Doctor
MARCH 22, 2021
For retail customers to let down their guard, share their desires, and get over their fears of purchasing, you must get them involved. Customer Service Retail Sales Training customer engagement
The Retail Doctor
APRIL 5, 2021
This is a post for retailers with physical stores competing with online shopping and technology that threatens their sales. Retail Sales Online shopping Retail Sales Training
Retail Focus
APRIL 29, 2021
Following the launch of its inaugural store in Lakeside, Essex in September 2020, Harrods has announced the opening of its next stand-alone H beauty destination in centre:mk, Milton Keynes. The 29,000 sq.ft.
The Retail Doctor
JUNE 30, 2021
There was a time when great merchandising was a valuable tool in a retailer’s arsenal against competitors. Then it became a cost-saving area. Today retailers are rethinking the experiential shopping experience their store offers and great merchandising becomes relevant again.
The Retail Doctor
NOVEMBER 5, 2021
Small businesses have survived the judgment made about them as “non-essential” and now there is a groundswell of support for them this Small Business Saturday that didn’t exist just a few years ago. Small Business Saturday shop small
The Retail Doctor
MARCH 22, 2021
This post is for the retail salesperson who isn't making his/her goals, the manager who is struggling with employee training, the newbie who is unsure how to sell.or anyone looking to sell more. Retail Sales Training
Inside Retail
NOVEMBER 3, 2021
A recent advertisement made by burger chain Grill’d has been slammed by the Ad Standards board for suggesting sexual violence to its audience, after it showcased a Ronald McDonald-like clown seemingly exposing himself to children in an alley.
Inside Retail
SEPTEMBER 12, 2021
Retailers have 11 billion reasons to look forward to this Christmas period, according to the Australian Retailers Association.
Inside Retail
MAY 20, 2021
Employees across the Woolworths Group in Australia and New Zealand will be entitled to up to two weeks paid gender affirmation leave as part of policy changes introduced this week.
The Retail Doctor
MAY 31, 2021
A shared laugh makes everyone relax. Laughter lets us lower our defenses and opens us. When you are trying to increase retail sales, it isn't just about what you hear, it can be what you don't hear. Retail Sales
The Retail Doctor
JANUARY 18, 2021
What is the difference between clearance and a sale? A sale is often a promotion of a specific brand or even a store-wide discount. Retail Sales retail clearance sales
The Retail Doctor
JUNE 22, 2021
Greeting a customer is the most important thing you can do right. or wrong in a brick and mortar retail store. I'll cover that shortly, but first picture it. Retail Sales Training
The Retail Doctor
JANUARY 18, 2021
When business slows down, as it always does this time of year, it is easy to become despondent or lazy. Retail Sales Customer Service Motivation Retail Sales Training
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