Wed.Jul 24, 2024

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Day one of Online Retailer: Going global and keeping the customer happy

Inside Retail

Elevating the customer experience, going global and tapping into marketplaces were the common threads connecting the keynotes on day one of Online Retailer, Australia’s largest e-commerce conference and expo in Sydney. Over two days from July 24-25, the retail community has congregated to hear from some of the world’s leading retailers and retail suppliers – from online fashion retailer Revolve to Shopify.

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For Kid-Friendly Stores, Safety and Engagement Go Hand-in-Hand

Retail TouchPoints

Gen Alpha is forecast to become the largest generation in history, reaching more than 2 billion worldwide by 2025, according to GWI research. And this cohort’s spending power is only going to grow, which is why brands and retailers are focused on creating spaces designed to meet their distinct needs, behaviors and passions. In most households, there typically is a Chief Buying Officer or Chief Family Officer — someone who oversees most (if not all) purchase decisions and manages all shopping tri

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FTC Makes Moves To Stop ‘Surveillance Pricing’

Retail Wire

The Federal Trade Commission (FTC) has recently launched an investigation into what they call "surveillance pricing," which is a practice where companies use artificial intelligence to "charge different customers, different prices.

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The Art of Architectural Design and AV Technology in Brand Storytelling

Retail TouchPoints

Picture walking into a high-end retail store where every detail, from the shifting lights to the interactive displays, tells a compelling story about the brand. Imagine a fitness center where the atmosphere adapts to your workout, surrounding you with dynamic visuals and immersive soundscapes that push you to achieve your goals. Envision a luxury hotel where every corner, from the alluring exhibition in the lobby to the countless features of the smart room, creates a unique and personalized expe

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Optimizing Frontend Delivery in Composable Commerce: The Buy vs Build Decision

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AT&T Beats Wireless Subscriber Growth Estimates

Retail Wire

AT&T outstripped Wall Street’s expectations for second-quarter wireless subscriber growth and had fewer customers canceling.

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Conn’s to Close 71 Stores Following Bankruptcy Filing

Retail TouchPoints

Conn’s Home Plus , which filed for Chapter 11 bankruptcy protection in the Southern District of Texas on July 23 according to multiple media reports, will close 71 of its 170 stores. The 134-year-old furniture and electronics retailer, which operates primarily in the South and Southwest U.S., will close 18 stores in Florida, nine in Texas and seven in Arizona.

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Striking the Balance Between Fraud Prevention and Seamless Customer Experiences

Retail TouchPoints

The rise in digital purchases has created both opportunities and challenges for retailers. Today, nearly two-thirds of adult consumers globally use digital payments, and by 2027, digital revenue is predicted to exceed $14.9 trillion. But this growth also has made retailers’ digital payment processes a target for credit card fraud, online payment fraud, identity theft and account takeovers.

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Alphabet Inc. Releases Second-Quarter Results

Retail Wire

Alphabet Inc. has reported its financial results for Q2 2024, sharing high and positive performance across all of its divisions.

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Boxed.com Relaunches Under New Ownership

Retail TouchPoints

Bulk essentials retailer Boxed.com has been relaunched by online wholesale retailer MSG Distributors , which acquired the brand out of bankruptcy in 2023. Underpinning the relaunch will be ecommerce platform Spresso , which had been a part of Boxed until the brand’s bankruptcy, at which point the technology division was spun off as a separate entity.

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Wendy’s Enters the Fast-Food Wars With the $1 Honey Buddy Sandwich

Retail Wire

The Wendy's $1 Honey Buddy sandwich is only available for a limited time.

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Innovation Fest: Summer of AI

Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.

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Southwest Airlines Taps TikTok Creators to Offer ‘Shoppable Flights’

Retail TouchPoints

Southwest Airlines is partnering with creators in various subcultures of TikTok to both highlight travel inspiration and offer an easy way to book flights on its airline. Ten different creators based in key Southwest Airlines markets, including Hawaii, Orlando, Fla., Chicago, San Diego, Las Vegas and Austin, Texas, will be highlighting travel-related content from now through Oct. 13.

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Tesla Profits Continue To Shrink

Retail Wire

Partially due to increased competition, Tesla's Q2 profits dropped by 40% year-over-year.

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Walmart Leases Space for Senior-Focused Primary Care in 23 Locations

Retail TouchPoints

Walmart will lease clinical space for senior-focused primary care centers at 23 Walmart Supercenter stores in Florida, Georgia, Missouri and Texas. Health care services company CenterWell will operate the clinics under its Senior Primary Care and Conviva Care Centers brands. While Walmart still offers pharmacy and optical services in many of its stores, the retailer recently exited the primary care business by closing all 51 Walmart Health centers, calling the business model unsustainable.

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Walmart Will Pay $2.5M for Class-Action COVID Settlement

Retail Wire

A federal judge signed off on the order against Walmart.

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Composable Commerce Reference Architecture 2024 Edition

Achieve more with your commerce with the help of Orium’s Composable Commerce Reference Architecture 2024 Edition. Presented in partnership with commercetools, Contentstack, and Google Cloud, this edition is packed with new insights and practical examples to help you navigate changes in digital commerce and construct an adaptable tech stack optimized for efficiency and scalability.

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Iceland boss accuses Aldi and Lidl of ‘preventing competition on retail parks’

Retail Gazette

Iceland managing director Richard Walker has claimed Aldi and Lidl are “preventing competition on retail parks” using “legal tricks” involving restrictive covenants in property deals. While restrictive covenants, which are clauses that stop rivals opening shops near their competitors, have been subject to a Competitions and Markets Authority (CMA) review of grocer land deals, the discounters are not required to meet the rules, according to The Grocer.

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Taco Bell’s Cheesy Street Chalupas Are Getting Mixed Reviews. Here’s Why

Retail Wire

Taco Bell's new menu item isn't getting the reception the company thought it would get.

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Brown Thomas Arnotts to deploy latest versions of Aptos’ Sales Audit and CRM solutions

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Aptos, a leader in unified commerce solutions, announced today that Brown Thomas Arnotts, Ireland’s leading luxury retailer, will upgrade to the latest versions of Aptos’ Sales Audit and CRM solutions. Once deployed, Brown Thomas Arnotts will benefit from new capabilities that unlock greater levels of customer engagement and loyalty whilst promoting omni

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Data: Asda and Morrisons lose market share as Aldi falters

Retail Gazette

Asda and Morrisons’ market share has continued to fall, with discounter Aldi’s good run also faltering, as shoppers sought to splash out on groceries amid this season’s “summer of sport” According to latest NIQ Total Till data, Asda’s market share dropped from 13.1% last year to 12% in the 12 weeks to 13 July, while Morrisons slipped from 8.5% to 8.4%.

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Secrets of a Successful Sale: Optimizing Your Checkout Process

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Reporter’s Notebook: Blockbuster still wants you to be kind, rewind

Retail Dive

The video rental chain’s last-standing franchise location in Bend, Oregon, has both loyal customers and nostalgic fans.

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Back-to-school spending to set UK parents back £2.3 billion

A1 Retail

The average back-to-school spend has now reached £452.40 per child 61 percent of parents are worried about the financial burden of back to school 29 percent will use credit cards while one in 10 will borrow from family to afford the rising costs of uniform, stationery and technology Requirements for technology add to costs and stress, with the 23 percent required to buy a laptop or tablet this year planning to spend an average of £511.40 per child The summer holidays have just started for many,

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Questions to Ask When Selecting a Master's Program in International Business and Trade

LS Retail

©iStock/smolaw11 The Hinrich Foundation Guide to Master’s in International Business and Trade (Hinrich Foundation Guide – requires completing a short form) is a comprehensive resource to assist students and professionals to identify the right master’s program to accelerate their careers in global trade. Here are key questions to ask to evaluate master's programs in international business and trade.

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Covent Garden’s Seven Dials to welcome trio of British menswear brands and Vivo Barefoot’s upsized flagship

A1 Retail

Shaftesbury Capital continues its success in Covent Garden with four new brand announcements. Demonstrating a strong and continual interest in the global destination, Covent Garden’s Seven Dials neighbourhood is welcoming a quartet of store openings, including a series of independent British menswear brands such as the first standalone UK store from NN.07, the West End debut for Form&Thread and the opening of Wax London’s third boutique, all of which are opening alongside a significantly ups

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The Pragmatic Guide to Composability

Be empowered to master the digital landscape and implement modular and adaptable composable technologies. Authored by Orium, The Pragmatic Guide to Composability takes readers on a journey from composable’s beginnings to common misconceptions about the approach, then concludes with strategies for choosing implementations that result in quick wins to grow your ROI.

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TikTok Shop spend jumps during Deals for You Days

Retail Dive

U.S. shoppers spent $52 each during the social platform’s July sale, a historic high and a break from recent declines, according to Earnest Analytics.

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Bridgerton sparks vintage boom as demand for authentic regency-era items rockets

A1 Retail

Interest in genuine early 19 th century clothing and jewellery surges by up to 500 percent ‘Regencycore’ trend sparked by immense success of newest season of hit Netflix show Bridgerton Demand for authentic Regency-era items has rocketed by up to 500 percent following the latest season of Bridgerton as Brits cash in on vintage wear, latest data reveals.

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Felix’s Multibank: new service led by The Felix Project will redistribute 400,000 surplus essentials donated by Amazon and other businesses

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! A new charity initiative is launching in West London today to donate more than 400,000 surplus essential goods to 40,000 families in need across the capital over the next 12 months. London’s first Multibank, ‘Felix’s Multibank’, is led by The Felix Project, with support from Amazon, former UK Prime Minister Gordon Brown, and the Mayor […] If you wa

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Slim Chickens opens at Basingstoke’s Festival Place

A1 Retail

Sovereign Centros from CBRE has announced that Slim Chickens, the American fried chicken restaurant chain, has launched a new location at Festival Place, joining the destination’s diverse line-up of F&B operators and making its Basingstoke debut. Slim Chickens has launched in a 3,503 sq ft unit on Festival Place’s ground floor, occupying a key space on the F&B-focused mall opposite the Festival Square entrance.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Wild Knight launches new Chocolate Martini Liqueur

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Norfolk-based distillery, Wild Knight, is celebrating the release of its latest innovation, Chocolate Martini, the third variant in its range of luxury liqueurs. As customer demand continues to rise for its hand-crafted liqueurs, Wild Knight is building on the success of its current range with the addition of Chocolate Martini, a decadent vodka-based dri

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InPost celebrates major milestone with 100th One Stop Parcel Locker location

A1 Retail

InPost, the out-of-home delivery and parcel locker company, is celebrating the installation of its 100 th One Stop parcel locker, marking yet another significant milestone as it expands its locker network with one of the best-recognised convenience retailers in the UK. This achievement underscores InPost’s commitment to growing availability of its convenient, cost-effective and sustainable parcel lockers across the UK.

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Omni Retail Enterprises names CTO

Retail Dive

Similar to the company’s new CEO, Jeff Haddox has an extensive background working with home retailer Pier 1 — a brand now owned by Omni.

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Overview of MuleSoft Monitoring and Observability

Mulesoft

MuleSoft's approach to monitoring and observability emphasizes the critical importance of these functions in enterprise integration. Unlike traditional integration platforms that offer limited insights through basic dashboards, MuleSoft's Anypoint Monitoring provides rich, customizable insights to proactively address system health issues. The post Overview of MuleSoft Monitoring and Observability first appeared on MuleSoft Blog.

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From Concept to Deployment: Building Commerce Storefronts with Composable UI