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Managing retail touchpoints for a positive customer experience

Retail Focus

The retail environment has witnessed many changes during the past couple of years. Having found out that “traditional” management tools have become less relevant, brands were forced to rethink their processes to survive, stay relevant and true to their audiences. .

Retail spending increases, consumers wary as rising costs bites

Inside Retail

Retail spending increased 12.5 per cent in October as consumers spent $35 billion both in-store and online according to new data from the Australian Bureau of Statistics (ABS). While year-on-year sales growth was strong, retail turnover fell by a marginal 0.2

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How Sam Walton’s sundown rule makes me a better leader: Andy Chen, Comvita

Inside Retail

Before joining New Zealand healthcare brand Comvita , Andy Chen worked in HR and project management at Walmart for 10 years. We recently sat down with him to learn about his career highlights, best leadership tips and how he approaches the work-life balance conundrum in this day and age.

Winners and losers of Black Friday 2022

Retail Dive

With inflation looming, consumers waited until the shopping event to get deals on categories like electronics and sought out financing options such as buy now, pay later

Industry Shake-Up: 2023 Commerce Trends To Rock Your World

Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree

Join this exclusive conversation with our expert panelists and learn how you can thrive as an e-commerce retailer - even when faced with adverse market challenges. Don't miss out; register today!

Wallets, Waits and Weariness: Use Mindful Messages to Connect

Retail TouchPoints

While the world may have finally emerged from the grips of the COVID-19 pandemic, customers are now grappling with record 40-year inflation highs and supply chain issues that are ushering in a host of new concerns and sentiments.

Klarna reveals shopper behaviour this Black Week as Friday approaches

A1 Retail

Real-time data for Monday, Tuesday and Wednesday morning reveals consumers are taking advantage of the Black Week deals as sales rises by 34% compared to last year.

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Sephora names Guillaume Motte its next CEO

Retail Dive

Motte, who used to be CEO of the beauty retailer’s Europe and Middle East division, starts in January

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Apple, Macy’s and IKEA Rank High in Innovation but Social Impact Scores are Mixed

Retail TouchPoints

What people think about when they focus on retail innovation is the tech side of the business — next-generation marketing tools, cutting-edge last mile vehicles, frictionless checkout — but there is still plenty of innovation happening in the more foundational strategies of running a retail business.

Amazon’s Cyber Monday Deals for Your Small Business

Small Biz Trends

Cyber Monday is here, and Amazon has some incredible deals for small business owners. Check out our 50 favorites in our list below, with categories like gift ideas to work essentials. Electronics. The end of the year is always a great time to upgrade your technology.

Inside Zero Co’s century-long mission to clean up the world

Inside Retail

Earlier this month, circular home goods brand Zero Co launched an ambitious new project called the ‘100 year cleanup’, which sets out to fund large-scale rubbish removal over the next century.

How to Address the Needs of the Next Generation of e-Commerce Customers

Speaker: Jenn VandeZande, Head of Digital Engagement Strategy at SAP Customer Experience | Beth Scott, VP, Business Operations - Supply Chain | Nikki Grigsby, PHR, Chief Operations Officer at Syndigo | Levana Wang, Content Creator, Gen Z Expert

Join Jenn VandeZande, Beth Scott, Nikki Grigsby and Levana Wang for this insightful and topical conversation on the modernization of e-commerce tech.

LoveShackFancy opens first London store

Retail Focus

US fashion brand LoveShackFancy is to open its first European store in London’s Notting Hill. Founded by former Cosmopolitan fashion editor, Rebecca Hessel Cohen, in 2013, LoveShackFancy is a vintage-inspired clothing brand.

Target expands Starbucks curbside pickup service

Retail Dive

In addition to the partnership, the retailer has been investing in operations and growing its Ulta shop-in-shop locations

TalkShopLive to Translate Window Shopping into Streetside Purchasing in NYC

Retail TouchPoints

Window shopping is a time-honored New York tradition, especially around the holidays when retailers pull out all the stops.

How Food and Beverage Brands Can Use Distribution Checks

Wiser

By the time most products reach the shelf, they have already traveled long distances, been in several shipping and transportation containers, and been handled by many different people just to make their way into the hands of the consumer.

Retail Marketing in a Recession UK: 10 tips from experts

With a recession predicted, retail is often the hardest hit. Marketing is crucial to remain prosperous once economic difficulties have subsided, but investing in the right places is critical. Here are 10 expert tips for retail marketing in a recession.

Louis Vuitton picks Shanghai for first furniture and homewares store

Inside Retail

Louis Vuitton on Friday announced plans to open a dedicated furniture and homewares store in Shanghai, a world first for the French luxury brand as it aims to expand further into lifestyle offerings to affluent Chinese clients.

size? launches debut concept store at Liverpool ONE

Retail Focus

Grosvenor has announced that exclusive footwear and apparel supplier, size?, has opened its debut store design concept at Liverpool ONE. Bolstering the destination’s premium retail line up on Peter’s Lane, the new 2,734 sq ft size?

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Live shopping set to shake up ecommerce

Retail Dive

Retail has greatly transformed over the last few years, as more commerce moves online and influencers play a growing role in driving product affinity

Snag More Cyber Monday and Cyber Week Deals for Small Businesses

Small Biz Trends

We’ve been highlighting some of the best Cyber Monday deals for small businesses at Amazon. But plenty of other merchants are offering deep discounts on their products and services today and all this week, in many cases. Cyber Monday Deals.

5 Essential Virtual Selling Practices Every Company Must Have by 2023

Speaker: Erika Bzdel - Vice President of Sales and Craig Simons - Director of Marketing

Join us on Sept. 13 at 9:30 am PT as Erika Bzdel, VP of Sales, and Craig Simons, Director of Marketing, discuss the virtual selling practices that every company should adopt, and how to succeed at selling in a hybrid world.

AP: Amazon Ordered to End Retaliation Against Organizing Employees in Mixed Ruling

Retail TouchPoints

A federal judge has reportedly ordered Amazon to stop retaliating against employees engaged in workplace activism, according to the Associated Press.

Australia’s new Fashion Laureates revealed

Inside Retail

Camilla Freeman-Topper and Marc Freeman have been named Designers of the Year for their Camilla and Marc label in this year’s IMG Australian Fashion Laureate awards event in Sydney.

The largest NBA Store in Europe opens in the heart of Berlin.

Retail Focus

The new NBA (National Basketball Association) flagship store is situated within the newly renovated The Playce at Potsdamer Platz, a unique shopping mall in the centre of Berlin’s dynamic community.

Dick’s Sporting Goods sales up 50% from 2019

Retail Dive

With comps continuing their steady rise, the retailer “remains a very bright spot in a darkening retail sky &rdquo

Sustainability at Retail

As part of a global Sustainability at Retail initiative, Shop! worked collaboratively with its global affiliates to address critical environmental issues, outlined in this white paper.

Paid Search Engine Marketing Has Become Tougher. Here is the Solution.

Small Biz Trends

With all the changes in paid search engine marketing , it has become more difficult to get a return on your investment. This does not mean that small businesses should forget about this marketing channel.

Want to Create Better Experiences for Customers? Embrace These Technologies

Retail TouchPoints

Incredible digital user experiences sit at the heart of a successful retail brand.

City of Sydney confirms Chinatown revamp

Inside Retail

The City of Sydney council has approved a new plan to upgrade Dixon Street Mall in the Chinatown precinct, including spending $5 million on public amenities.

Merry Hill welcomes refurbished H&M

Retail Focus

Sovereign Centros has announced the relaunch of leading fashion brand H&M at Merry Hill. The refurbished flagship store, spanning 26,000 sq ft, has allowed H&M to expand their offer, delivering an enhanced retail experience for Merry Hill’s visitors.

Macy’s to host Thanksgiving Day Parade in the metaverse with NFT design contest

Retail Dive

The retailer has been integrating NFTs into its holiday celebrations and will make the winning design into a real-life balloon for its 2023 parade

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Last Minute Tax Actions for 2022

Small Biz Trends

The year is almost over, but there’s still time to take actions that can reduce your 2022 tax bill. The first thing is to meet with your CPA or other tax adviser. Last-Minute Tax Actions for 2022. Consider discussing the following with your tax adviser: Buy needed equipment.

Black Friday 2022: Sales Top $9 Billion as Retailers Combat Inflation

Retail TouchPoints

In a first indication of what to expect as we enter the heart of the 2022 holiday season, digital Black Friday sales hit record highs despite inflationary pressures, topping $9.1 billion and up 2.3% year-over-year according to data from Adobe Analytics.

Jaycar snaps up New Zealand outdoor chain Burnsco

Inside Retail

Australia’s Jaycar Electronics Group is set to acquire New Zealand-based outdoor equipment retailer Burnsco. The 100 per cent Kiwi-owned and managed business operates 16 stores across New Zealand selling camping, boating, fishing gear and accessories.

‘Must-see Moments’ for MAPIC 2022: Conference Programme, Events & Speakers

Retail Focus

The 2022 MAPIC Conference Programme has been released.

Macy’s establishes mini distribution centers at 35 stores

Retail Dive

The conversions give the retailer a closer delivery presence to customers, which will be advantageous during the holiday season

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