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Generative AI in Retail: 4 Predictions for 2025

Retail TouchPoints

The retail industrys rapid adoption of generative AI technologies will continue in 2025. Throughout 2024, many retailers moved gen AI projects from pilots into production. In 2025, retailers will scale these AI projects across the enterprise and embed the technology into core operations of their business. Today, retailers face a complex landscape marked by rising costs, supply chain disruptions, pricing pressures and high employee turnover.

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‘Not just another beauty store’: Adore Beauty CEO on entering a crowded market

Inside Retail

Transitioning one of Australias leading beauty retailers from a pureplay e-commerce operation to a truly entrenched omnichannel business has been a really positive experience, Sacha Laing, Adore Beauty CEO, told Inside Retail. Becoming an integrated omnichannel retailer meant that a lot of the businesss back-end processes had to be re-engineered with its brand partners and internal teams.

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Broccoli Recall: Walmart Product Now Labeled Deadly by the FDA

Retail Wire

The broccoli recall affects products sold in 20 states.

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Digital platforms, NRF 2025, and Discounters- Monthly Snacks #100

Tokinomo

Explore the latest in retail trends for 2025, including digital platforms, AI innovations, and the growing influence of discount grocers. Dive into our 100th edition of Monthly Snacks.

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Protect Your Businesss Online Reputation with These Expert Tips

In today's digital world, your online reputation can make or break your business. Protecting it requires proactive strategies, from monitoring customer reviews and social media mentions to responding professionally and showcasing positive feedback. This guide will help you establish a strong online presence, address negative comments effectively, and leverage SEO to highlight your best qualities.

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How AI is Revolutionising the Retail Sector

Retail Focus

The retail sector has undergone massive changes in recent years thanks to advancements in artificial intelligence (AI) and automation. Retailers are using AI in various ways to improve customer experiences, streamline operations, and gain valuable insights from data. Here are some of the key ways in which artificial intelligence in retail industry has shaken things up.

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How AI-Driven Search and Personalization Boosted AOV 5.5% for Freedom Furniture

Retail TouchPoints

Freedom Furniture is a well-known Australian homewares retailer thats been operating since 1981 and now has 47 stores across the country. But the merchant was suffering from a bit of an image problem that made it seem fusty and old-fashioned, a situation that led to a companywide turnaround plan initiated in 2020. In the words of Paula Mitchell, Digital General Manager, We wanted consumers to think of Freedom not as your mums brand but as your best friends brand.

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Target Faces Class Action Lawsuit for Its DEI Policy’s Risks as Investors Claim They Were Deceived

Retail Wire

Target is continuing to feel the fallout of its diversity rollback.

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Rev Up to Recert: Harness the Skills to Power AI Infrastructure

Cisco Retail

Introducing Rev Up to Recert: AI, featuring 34 hours of free learning, earning active Cisco certification holders up to 34 Continuing Education creditsfor free.

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The Importance of Omnichannel Customer Service in Modern Retail

Retail Focus

As consumers move seamlessly between online, mobile, and physical store channels, retailers must keep pace through an omnichannel strategyone that unifies every customer touchpoint into a cohesive, frictionless journey. Achieving this level of integration demands meticulous planning, strong infrastructure, and expert technical support to ensure each component operates harmoniously.

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How Emotional Insights Transform Your CX Strategy

Retail TouchPoints

When building a house, you start with a blueprint. Similarly, creating a meaningful customer experience begins with a map a tool to visualize the entire journey, from initial awareness to post-purchase interactions. Customer journey mapping (CJM) is widely used in retail to analyze and plan touch points before, during and after purchase. It provides a detailed view of the customers shopping process, helping retailers understand how customers interact with their brand at every stage.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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Woolworths appoints new leaders for retail business

Inside Retail

Woolworths has appointed new leaders for its retail business as part of the supermarket chain’s organisational changes. The company has named Annette Karantoni as MD of Woolworths Retail, reporting to the group’s CEO Amanda Bardwell. Prior to the new role, Karantoni held several leadership positions at Woolworths including as chief supply chain officer of the group and as MD of Primary Connect.

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Waffle House Offers Candlelight Dinners for Valentine’s Day

Retail Wire

Waffle House is the place to be for a sweet and comforting Valentine's Day meal.

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Walmart buys Pittsburgh-area mall for $34M

Retail Dive

In the first major purchase of its kind for the company, the retailer tapped a Texas firm to lead redevelopment of the 1.2 million-square-foot property.

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Maison & Objet 2025: When Retail Meets Experience!

Retail Focus

Ghalia BOUSTANI. Retail Consultant | Published author | Visiting lecturer An Exploration of Neo-Surrealism This year, the Maison & Objet fair took a bold turn with its theme, Sur/Reality. This neo-surrealist concept, as surprising as it is inspiring, perfectly embodies the fair’s mission: to push the boundaries of commerce, encourage the discovery of unexpected products, and delight visitors at every moment.

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The Evolving Retailer's Fulfillment Strategy: Meeting Demands with Agility

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

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1-800-Flowers.com Partners with Uber to Manage V-Day Delivery Spikes

Retail TouchPoints

1-800-Flowers.com is collaborating with Uber Direct Ubers white label delivery service for merchants to help florists meet demand during one of their busiest periods of the year (and a day when many panicked Romeos and Juliets buy flowers at the last minute) Valentines Day. The more than 1,000 local florists in the 1-800-Flowers.com network, BloomNet , can dynamically dispatch, track and fulfill same-day floral deliveries using Uber Direct even as demand spikes.

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Coles to cull 10 per cent of in-store range – report

Inside Retail

Coles reportedly plans to cut its range by at least 10 per cent to boost sales and achieve higher profit. According to the Australian Financial Review , the supermarket chain has been working with consultants at Bain over past months. The company has not specified the type of products that will be affected. A Coles spokesperson told the AFR the retailer was working with suppliers to improve the value, quality, range and availability of its products.

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OpenAI Unveils New ‘Deep Research’ Tool for ChatGPT

Retail Wire

OpenAI might be trying to get ahead of DeepSeek with deep research.

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M&S Clothing has transformed under Richard Price, so what’s next as he departs?

Retail Gazette

Richard Prices departure from M&S marks the end of a transformative chapter for the retailers clothing and home division. When he took over the reins as managing director in 2019, M&S was at a crossroads. Its clothing arm had long been tarnished by outdated designs and an overwhelming product range, struggling to capture the attention of a broader range of shoppers.

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Modernizing the Frontend Experience on Salesforce Commerce Cloud

Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

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NewRiver reveals a new look for Highcross Shopping Centre

Retail Focus

Planning approval has been granted for the reconfiguration of four entrances at Highcross Shopping Centre, one of NewRivers capital partnership assets in Leicester. Highcross , a 1,100,000 sq ft regional shopping centre sits in the heart of Leicester and is the principal retail and leisure offer within the city and beyond. The four entrances – East Gates, High Street, Church Gate and Bond Street – will be reconfigured to improve customer accessibility and wayfinding, whilst the conte

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3 Realities Shaping the Future of B2B Ecommerce

Retail TouchPoints

The B2B buying journey has historically been both high-touch and highly complex. But the ease and personalization found on consumer-facing ecommerce sites, especially robust marketplaces like Amazon and Walmart , are simply too good to ignore. As a result, B2B buyers are increasingly demand B2C-level experiences for their business needs, a need that is driving organizations to level up their digital experiences.

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ACCC calls out online retailers with problematic product return, warranty terms

Inside Retail

Several retailers have been warned by Australia’s consumer watchdog over potentially misleading and problematic terms and conditions for product returns and warranties. The Australian Competition and Consumer Commission (ACCC) conducted a sweep of more than 2000 retail websites and subsequently raised concerns over businesses imposing time limits for returning defective products.

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Buffalo Wild Wings Brings Back Free Super Bowl Wings

Retail Wire

Buffalo Wild Wings has a fun promotion for its fans ahead of the Super Bowl.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Consumer confidence in January falls for the first time in 6 months

Retail Dive

The University of Michigan recorded a 10% year-on-year drop, and other data found sentiment hit a four-month low.

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Experience the Thrill of Live Esports at ISE 2025’s Brand-New Arena

Retail Focus

ISE 2025 proudly introduces the Esports Arena, an exciting 1,000m feature created in partnership with LVP – Liga de Videojuegos Profesional (GRUP MEDIAPRO), a global leader in esports competitions. Located in the newly unveiled Hall 8.1, the Esports Arena showcases the pivotal role AV and broadcast technology play in the booming esports industry.

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Walmart Buys Pittsburgh-Area Mall for $34 Million

Retail TouchPoints

In what is likely a first for a U.S. retailer, Walmart has purchased a shopping mall the Monroeville Mall and Annex in Monroeville, Pa. Walmart paid developer CBL Properties $34 million in an all-cash deal for the site, located approximately 12 miles east of Pittsburgh. In a statement provided to CNBC , Walmart said it is very interested in being part of any future redevelopment of this site, but declined to provide further details about its plans or timelines for the property.

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Burberry’s turnaround strategy reveals the power of emotional connection

Inside Retail

When I worked in the luxury sector, it was synonymous with exclusivity and the unattainable, but in recent times, it has been undergoing a clear and fundamental shift. As it becomes harder to navigate uncertain markets and the ever-evolving consumer sentiment, Burberrys recent turnaround offers valuable lessons for those seeking good sustainable success in 2025 and beyond.

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5 Tips to Build a Strong Web Presence for Your Small Business

Creating a solid web presence is crucial for small business success in today's digital world. This blog covers five essential tips to help you build and strengthen your online presence. Learn how to create a professional website, optimize it for search engines, and leverage social media to engage with your audience. We'll also guide you on the importance of local listings and how to maintain a consistent brand across all platforms.

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In-N-Out Burger Superfan Shares Tips on How To Smuggle the Delicious Double-Doubles to the East Coast

Retail Wire

East Coast fans who want their In-N-Out Burger fix should take notes.

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Estée Lauder warns of up to 7,000 job cuts globally

Retail Dive

The layoffs, which represent up to 11% of its global workforce, arrive alongside a restructuring plan that extends into the C-suite.

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Dr Squatch reaps the rewards of International success with J&J Partnership

Retail Focus

Renowned men’s personal care brand, Dr Squatch has achieved international success leading on from its partnership with J&J Global Fulfilment. Dr Squatch, which had already achieved an astounding level of success in the United States, partnered with one of the UKs leading eCommerce fulfilment specialists, J&J Global Fulfilment to support growth in the United Kingdom, Europe, and Australia.

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Revlon, Lids, Tubi and More Get in on Super Bowl Action with Unique Activations

Retail TouchPoints

For brands, the Super Bowl has become more than just an annual sporting event the Big Game is now a big moment for brands to make a splash and connect with consumers. A game-day ad is the traditional method, but increasingly, brands are thinking outside the 30 -second ad spot with activations that lean into the cultural moment surrounding footballs big face-off.

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10 Ways to Leverage Buyer Signals and Drive Revenue

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.