Customer data analysis key to omnichannel marketing success and business growth

Retail Technology Review

Companies which collate and analyse customer data, both online and offline, have grown 16% in the past year and are more than twice as likely to significantly exceed business goals and see strong return on investment (32% versus 14%), according to a global survey of 235 organisations with annual revenues of at least $50m.

New Covid ‘red alert’ plans: Britain’s couriers prepare once more for the front door to become the front line

Retail Technology Review

Under the Government’s new three-stage ‘traffic light’ coronavirus alert plans – which could be introduced as early as Thursday – Britain’s delivery drivers are again bracing for the front door’s return to the front line in the battle against Covid. At the height of the coronavirus national lockdown in March, the Government prioritised delivery drivers as key workers.

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What Zara’s recent decision says about the decline of free online returns

Inside Retail

Zara’s decision to start charging for online returns this month has raised complex questions about why people send back such a high proportion of items they buy online, and what can be done about it. Returns are already on the rise in the US, where 20.8

Opinion: Don’t make your returns problem an experience problem

Inside Retail

Many retailers are also seeing a spike in product returns accompanying this change, with Accenture research showing returns of online purchases can reach three times the number of returns for products bought in-store. Convert returns into loyalty.

Competitors Loop and Happy Returns Partner to Streamline In-Person Returns

Retail Touch

Loop Returns , the return platform for Shopify brands such as Allbirds , FIGS , Princess Polly and Chubbies , has joined with its competitor Happy Returns by PayPal to offer box-free, label-free drop-off for U.S. consumers at 5,000 Return Bars across the country.

Rising returns hurt everyone

Retail Dive

The costs of lenient shipping and return policies are proving to be unsustainable. What can be done

How to Tailor Return Strategies to New Holiday Shopping Patterns

Retail Touch

It might seem counterintuitive for retailers to focus on returns when they are so focused on trying to convince customers to buy products in the first place (and rightly so). A liberal return policy also can boost shoppers’ confidence as they consider a purchase.

How Shoemaker Viscata is Achieving Social and Business Goals by Reducing Returns

Retail Touch

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof. Getting at the Root of Apparel and Footwear Returns.

Apparel retailer Tiger Mist fined for misleading consumers over returns

Inside Retail

Clothing retailer A&S Labels – trading online as Tiger Mist – has paid $26,640 in penalties for allegedly misleading consumers about their right to return faulty items. The post Apparel retailer Tiger Mist fined for misleading consumers over returns appeared first on Inside Retail.

Apparel retailer Tiger Mist fined for misleading consumers over returns

Inside Retail

Clothing retailer A&S Labels – trading online as Tiger Mist – has paid $26,640 in penalties for allegedly misleading consumers about their right to return faulty items. The post Apparel retailer Tiger Mist fined for misleading consumers over returns appeared first on Inside Retail.

Pepsi Max Taste Challenge returns

Talking Retail

This story continues at Pepsi Max Taste Challenge returns. This August and September, Pepsi Max is calling on people to put its taste the test by going head-to-head with the GB’s biggest selling full-sugar cola in its national Taste Challenge.

15 Return Policy Examples

Small Biz Trends

What happens when a customer returns an item they’ve purchased? Maybe the store will offer credit, or just maybe they will refuse the return entirely. What is a Return and Refund Policy? What is a return and refund policy? Why Your Business Needs a Return Policy.

Many Stores Start Implementing “Keep It” Policy for Returns

VMS

Major retail stores – like The Gap, American Eagle, Target and Walmart, among others – are now considering asking customers to keep their unwanted items, rather than returning them, according to a new report by CNN Business. Headlines Latest News Top store returns

Returns: The Hidden Opportunity for Retail

Retail Touch

Returns provide brands and retailers the opportunity to delight their customers. market saw over $400B in returns in 2020. If this dollar value were a proxy for revenues, the returns channel would be the second largest global retailer behind Walmart.

Crumpler co-founder returns as chief executive

Inside Retail

After months without a full-time chief executive, Crumpler co-founder David Roper has returned to the bag business in order to bring it back to its roots. The post Crumpler co-founder returns as chief executive appeared first on Inside Retail.

PayPal Acquires Happy Returns

Retail Touch

PayPal has acquired ecommerce returns solution Happy Returns as it continues to expand beyond payments, with the aim of becoming a “digital commerce enablement engine.” The Happy Returns purchase follows PayPal’s acquisition of coupon plug-in Honey in January 2021.

Tackling the Growing Problem of Fashion Returns Earlier in the Supply Chain

Retail Touch

A huge part of retaining customers is having a return policy that is clear and concise, giving customers the security they expect and want. By extending their return windows or allowing online returns to be accepted in stores, the rate of returns has inevitably grown to an unsustainable level.

Brisbane Fashion Festival to return this year, dates revealed

Inside Retail

The return of the Brisbane Fashion Festival has been confirmed, scheduled for August. . The post Brisbane Fashion Festival to return this year, dates revealed appeared first on Inside Retail.

Simon Partners With Narvar to Provide Physical Return Locations

Retail Touch

Mall operator Simon is launching a program that will allow consumers to quickly drop off returns from approximately two dozen brands at participating locations. More than 300 brands use the platform for online returns, including many that are also retailers in Simon properties.

Burberry CEO resigns to return to Italy

Inside Retail

According to the London-based luxury fashion label, Gobbetti wants to take up another opportunity that will enable him to return to Italy and be closer to his family. The post Burberry CEO resigns to return to Italy appeared first on Inside Retail.

Staples Enables Contactless Returns in 1,000+ Stores

Retail Touch

Staples will launch contactless returns for online purchases in more than 1,000 of its stores across the U.S. The QR code technology from Returnly allows retailers to offer contactless returns both at their own stores and within the drop-off network.

Premier Investments to return $15.6m in JobKeeper

Inside Retail

million in JobKeeper funds received last year, Premier Investments has now deemed it appropriate to return the money to the ATO on the grounds it was never used. The post Premier Investments to return $15.6m After months of pushing against paying back $15.6

New research highlights lack of deposit return scheme awareness

Talking Retail

The findings of a study commissioned by GS1 UK show a stark level of deposit return scheme (DRS) unawareness, despite DRS being likely to fundamentally change how people recycle when implemented in 2025. This story continues at New research highlights lack of deposit return scheme awareness.

Bendon brands to return to Myer stores

Inside Retail

New Zealand lingerie brand Bendon has announced that it will be returning to the shelves of Myer stores this August. Bendon group CEO, Anna Johnson welcomed the decision and added that the brand is ‘returning home’.

Affirm Expands into Post-Purchase with $300M Acquisition of Returnly

Retail Touch

Flexible payment provider Affirm is expanding its range of services to include the post-purchase experience with the acquisition of online returns solution Returnly for approximately $300 million.

Returns and Test Technician Vacancy

Secure Retail

We are looking for a Returns and Test Technician to join a great, friendly team here on the Bardon Industrial Estate in Coalville, Leicestershire. The post Returns and Test Technician Vacancy first appeared on Secure Retail.

Glass bottles excluded from England and NI deposit return scheme

Talking Retail

Glass bottles will not now form part of the deposit return scheme planned for drinks containers in England and Northern Ireland, the government has announced. This story continues at Glass bottles excluded from England and NI deposit return scheme.

How Returns Drag Down Sustainability Efforts (and what Retailers can do About it)

Retail Touch

It’s becoming increasingly clear that returns have costs that go well beyond the financial. Two trends are now converging to make the ecological problems of returns something that retailers can no longer ignore. In fact, returns reduction solution provider Newmine estimated that the 11.2%

Treat Returns as a Competitive Advantage that Increases Customer Lifetime Value

Retail Touch

Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates and profitability. Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value.

Average Return Rate Jumps to 16.6 Percent in 2021

VMS

shoppers returned more than $761 billion worth of merchandise in 2021, growing to an average of 16.6 The post Average Return Rate Jumps to 16.6 Headlines returnspercent versus 10.6 percent the year prior, reports CNBC.

Customer returns: Five fundamentals to recoup revenue

365 Retail

But with great gains come great returns. Significant revenue gets lost when mass quantities of orders are returned, leaving retailers with a ton of inventory that is then discounted, liquidated, or even thrown out. Returned? Optimise Your Returns Validation with Data.

Seven ways to create a better online returns experience

Inside Retail

However, of those sales, it’s predicted on average 30 per cent of those products bought online will be returned. . As a result, the way businesses manage returns is an important part of the customer journey. Embrace digital returns. Identify customers with high return levels.

National BBQ Week returns

Talking Retail

National BBQ Week is returning in early July to celebrate its 25th anniversary. This story continues at National BBQ Week returns. The week, which is sponsored by leading grocery brands, aims to educate and encourage consumers to enjoy eating outside.

Bath & Body Works changes return policy

Retail Dive

In its updated guidelines the company will not allow the return or exchange of products that show excessive wear and tear

Supply chain confidence returning for retailers

Retail Focus

Nearly half of retailers think they will see the end of widespread supply chain delays and disruption this year, with movement of goods returning to levels of normality seen before COVID and Brexit.

Returning to the Office in Financial Services

Cisco Retail

CEOs like Goldman Sachs’ David Solomon and JPMorgan Chase’s Jamie Dimon have announced their current remote workforce will soon return to the office either full time or in a hybrid model. Financial Services Cisco Meraki fsi return to office

Mad Mex returns to Australian ownership, ends Asia expansion plans

Inside Retail

The post Mad Mex returns to Australian ownership, ends Asia expansion plans appeared first on Inside Retail. Mexican restaurant chain, Mad Mex, has acquired back the 50 per cent ownership from its Singapore-based venture partner, 4Fingers International, shifting focus to its home market.

Staples Partnership Adds 1,000+ Happy Returns Locations to Network

Retail Touch

Happy Returns by PayPal has teamed with Staples US Retail to offer the Happy Returns in-person service, adding more than 1,000 Staples retail locations to its return service. The Staples partnership increases the number of the company’s Return Bars to more than 3,800 locations.

Return to Splendor

Retail Dive

You can't improve what you can't measure. Want better value recovery? Then you need better data

One More Reason Customers Don't Return To Retail Stores

Retail Doc

Let’s stop kidding each other and be honest… When a customers' experience in your store was crappy, they won’t be back. Customer Service Retail Sales Training Attract customers

From revenue drain to loyalty driver: upgrading retail return experiences

Retail Dive

Returns management is an expensive business. Managed well, it’s also key to retaining customers, curbing losses and fueling revenue for the long haul

FedEx Adds 2,000 Stores to Retail Returns Network

Retail Touch

FedEx will partner with Happy Returns to offer the solution provider’s in-person return service at more than 2,000 FedEx Office locations. Shoppers can visit a retailers’ website or HappyReturns.com to receive the QR code necessary to complete the return.

NFRN backs UK deposit return scheme for 2024

Talking Retail

The NFRN has confirmed its support for a deposit return scheme for the whole of the UK in its response to a government consultation. This story continues at NFRN backs UK deposit return scheme for 2024.