Customer data analysis key to omnichannel marketing success and business growth

Retail Technology Review

Companies which collate and analyse customer data, both online and offline, have grown 16% in the past year and are more than twice as likely to significantly exceed business goals and see strong return on investment (32% versus 14%), according to a global survey of 235 organisations with annual revenues of at least $50m.

New Covid ‘red alert’ plans: Britain’s couriers prepare once more for the front door to become the front line

Retail Technology Review

Under the Government’s new three-stage ‘traffic light’ coronavirus alert plans – which could be introduced as early as Thursday – Britain’s delivery drivers are again bracing for the front door’s return to the front line in the battle against Covid. At the height of the coronavirus national lockdown in March, the Government prioritised delivery drivers as key workers.

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Opinion: Don’t make your returns problem an experience problem

Inside Retail

Many retailers are also seeing a spike in product returns accompanying this change, with Accenture research showing returns of online purchases can reach three times the number of returns for products bought in-store. Convert returns into loyalty.

Returns: The Hidden Opportunity for Retail

Retail Touch

Returns provide brands and retailers the opportunity to delight their customers. market saw over $400B in returns in 2020. If this dollar value were a proxy for revenues, the returns channel would be the second largest global retailer behind Walmart.

Burberry CEO resigns to return to Italy

Inside Retail

According to the London-based luxury fashion label, Gobbetti wants to take up another opportunity that will enable him to return to Italy and be closer to his family. The post Burberry CEO resigns to return to Italy appeared first on Inside Retail.

PayPal Acquires Happy Returns

Retail Touch

PayPal has acquired ecommerce returns solution Happy Returns as it continues to expand beyond payments, with the aim of becoming a “digital commerce enablement engine.” The Happy Returns purchase follows PayPal’s acquisition of coupon plug-in Honey in January 2021.

#WeWearAustralian returns to convince Aussies to support local fashion

Inside Retail

The post #WeWearAustralian returns to convince Aussies to support local fashion appeared first on Inside Retail. Showroom-X has launched the second annual #WeWearAustralian campaign in a bid to keep support for local brands high beyond the initial impact of the Covid-19 pandemic.

Affirm Expands into Post-Purchase with $300M Acquisition of Returnly

Retail Touch

Flexible payment provider Affirm is expanding its range of services to include the post-purchase experience with the acquisition of online returns solution Returnly for approximately $300 million.

How Returns Drag Down Sustainability Efforts (and what Retailers can do About it)

Retail Touch

It’s becoming increasingly clear that returns have costs that go well beyond the financial. Two trends are now converging to make the ecological problems of returns something that retailers can no longer ignore. In fact, returns reduction solution provider Newmine estimated that the 11.2%

Simon Partners With Narvar to Provide Physical Return Locations

Retail Touch

Mall operator Simon is launching a program that will allow consumers to quickly drop off returns from approximately two dozen brands at participating locations. More than 300 brands use the platform for online returns, including many that are also retailers in Simon properties.

Staples Enables Contactless Returns in 1,000+ Stores

Retail Touch

Staples will launch contactless returns for online purchases in more than 1,000 of its stores across the U.S. The QR code technology from Returnly allows retailers to offer contactless returns both at their own stores and within the drop-off network.

National BBQ Week returns

Talking Retail

National BBQ Week is returning in early July to celebrate its 25th anniversary. This story continues at National BBQ Week returns. The week, which is sponsored by leading grocery brands, aims to educate and encourage consumers to enjoy eating outside.

Lidl launches deposit return scheme in Ireland

Talking Retail

Lidl has launched a deposit return scheme for plastic bottles and aluminium cans in its stores in Ireland. This story continues at Lidl launches deposit return scheme in Ireland. Industry News deposit return scheme environment lidl plastic packaging

NFRN backs UK deposit return scheme for 2024

Talking Retail

The NFRN has confirmed its support for a deposit return scheme for the whole of the UK in its response to a government consultation. This story continues at NFRN backs UK deposit return scheme for 2024.

Sheridan returns cotton products to soil in textile waste trial

Inside Retail

Homewares retailer Sheridan Australia is taking part in a novel trial in which its shredded cotton products are returned to the soil to test whether it can improve cotton soil health and act as a scalable solution to textile waste.

FedEx Adds 2,000 Stores to Retail Returns Network

Retail Touch

FedEx will partner with Happy Returns to offer the solution provider’s in-person return service at more than 2,000 FedEx Office locations. Shoppers can visit a retailers’ website or HappyReturns.com to receive the QR code necessary to complete the return.

Winter is coming: Ski brands eagerly anticipate return to slopes

Inside Retail

Given the lack of time on the mountains last winter, we are expecting to see some really positive returns this season,” Antony Hampson, general manager of Superdry Australia and New Zealand, told Inside Retail. .

Affirm to acquire returns startup Returnly for $300M

Retail Dive

The acquisition follows a surge in returns last year, particularly for online purchases

How Retailers Can Control Costs Even As Return Rates Climb

Retail Touch

Returns are a cost of doing business for any retailer. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. Returns is just one example.” .

One More Reason Customers Don't Return To Retail Stores

Retail Doc

Let’s stop kidding each other and be honest… When a customers' experience in your store was crappy, they won’t be back. Customer Service Retail Sales Training Attract customers

Many happy returns – how returns impact customer experience

I Vend

The growth in ecommerce solutions also leads to an increase in returns – and retailers’ returns processes are now a key element in creating a positive customer experience and protecting revenue. Read more about the process – from purchase to return.

Scotland prepares for new deposit-based drinks container return scheme

Talking Retail

Scottish convenience stores are being encouraged to sign up with Circularity Scotland (CSL), the administrator of a new deposit return scheme for drinks containers being introduced in summer 2022. This story continues at Scotland prepares for new deposit-based drinks container return scheme.

ACS outlines challenges facing c-stores ahead of the introduction of a deposit return scheme

Talking Retail

Association of Convenience Stores has reiterated its calls for the government to take into account the challenges facing small stores ahead of the introduction of a deposit return scheme (DRS).

Mosaic Brands looks at raising capital following return to profitability

Inside Retail

Mosaic Brands has returned to earnings growth despite faltering sales, clocking in a net profit figure of $2.7 The post Mosaic Brands looks at raising capital following return to profitability appeared first on Inside Retail.

Optoro Helps Retailers Make Returns Easier, More Profitable and More Earth-Friendly

Retail Touch

Returns technology provider Optoro aims to help retailers make returns easier for customers, more profitable for the company and better for the planet with its Complete Returns Solution. retailers can use Optoro’s intelligent Returns Management?

Macy’s Thanksgiving Day Parade Returns

VMS

The post Macy’s Thanksgiving Day Parade Returns appeared first on Visual Merchandising and Store Design.

PayPal acquires returns startup Happy Returns

Retail Dive

After investing in the startup in 2019, the payments platform is now acquiring it to better serve consumers throughout their purchase journey

Inmar Intelligence and Convey Partner to Improve Returns CX

Retail Touch

With returns of online purchases rising 148% in 2020 based on year-over-year comparisons, according to the National Retail Federation , retailers are seeking to improve the shopper’s experience while also streamlining the many elements involved in processing returns.

Newmine Helps Retailers Minimize Returns

Retail Touch

Newmine , a solution provider focused on optimizing returns reduction, has launched Chief Returns Officer, a real-time centralized repository for sales and returns data. Fulfillment & Last Mile Solution Spotlight solution spotlight returns newmine

Actionable insights increase return on investment in retail marketing

Inside Retail

Genuine return on investment modelling. Increasing return on investment for clients is a key focus for Strikeforce. This enables us to make data-driven recommendations to clients to drive up their return on every dollar invested over time.

Six years after leaving fashion, Aussie designer Jayson Brunsdon returns

Inside Retail

Six years after leaving fashion to pursue his passion for fine art, Australian designer Jayson Brunsdon has returned to the rag trade with the launch of his JB Jayson Brunsdon collection at Harris Scarfe.

Walmart Offers Free At-Home Pickups for Online Product Returns

Retail Touch

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers without access to a printer at home can choose the “Drop off at FedEx” return method.

Rubicon returns to TV with £4m investment

Talking Retail

This story continues at Rubicon returns to TV with £4m investment. Barr its “No Added Boring” campaign for its Rubicon brand, as part of a wider £4m investment.

MPs highlight small stores’ concerns about deposit return scheme

Talking Retail

The Environmental Audit Committee has recognised a number of challenges faced by small retailers in implementing a deposit return scheme. This story continues at MPs highlight small stores’ concerns about deposit return scheme.

5 Ways To Rein In Costly Online Returns

Retail Touch

With record-setting online sales looming on the horizon for the holiday season, retailers also are bracing for an onslaught of online returns. From a customer perspective, according to research from Optoro , 66% of consumers prefer to bring returns to stores rather than shipping them back.

NFRN issues warning over deposit return scheme for Ireland

Talking Retail

This story continues at NFRN issues warning over deposit return scheme for Ireland. Industry News convenience stores deposit return scheme Ireland Recycling The National Federation of Retail Newsagents (NFRN

Returning to the Office in Financial Services

Cisco Retail

CEOs like Goldman Sachs’ David Solomon and JPMorgan Chase’s Jamie Dimon have announced their current remote workforce will soon return to the office either full time or in a hybrid model. Financial Services Cisco Meraki fsi return to office

UPS Forecasts 23% Increase in Returns Compared to Peak 2020 Period

Retail Touch

million returns during the week of Jan. 4, 2021, a 23% rise from the highest volume return period in the 2019 peak-season cycle, according to Freight Waves. UPS expects return volumes to be distributed evenly throughout the week rather than concentrated on one or two days.

Recycling infrastructure firms work on Scottish deposit return scheme project

Talking Retail

Recycling infrastructure companies Viridor and Tomra have formed a partnership to bid for the design, build and operation of the Scottish deposit return scheme counting and sorting centres. This story continues at Recycling infrastructure firms work on Scottish deposit return scheme project.

Returns Go Digital – How Can Retailers Keep Customers Coming Back?

Retail Touch

Returns in the retail industry have always posed a challenge. A report from Statista estimated 2020 return delivery costs at $550 million, up 64% since 2017. Traditional retailers must now contend with a rising expectation from consumers that returns are a normal part of doing business.

Shoppers returning to their earlier pandemic behaviors, research finds

Retail Dive

The delta variant of the coronavirus is undermining consumer sentiment heading into the holidays, according to several reports

As Masks Return, Retailers Ask for Respect

VMS

The post As Masks Return, Retailers Ask for Respect appeared first on Visual Merchandising and Store Design. As the delta variant of COVID-19 spreads, masks are making a comeback. And one retail trade group is asking customers for a little understanding.

Aje marks the return of live runway shows in Sydney

Inside Retail

The post Aje marks the return of live runway shows in Sydney appeared first on Inside Retail. It may have been a gloomy day in Sydney yesterday, but Aje’s resort show, featuring a yellow runway, was a bright spot at the Royal Botanic Gardens, Sydney’s first live fashion show since Covid.