Customer data analysis key to omnichannel marketing success and business growth

Retail Technology Review

Companies which collate and analyse customer data, both online and offline, have grown 16% in the past year and are more than twice as likely to significantly exceed business goals and see strong return on investment (32% versus 14%), according to a global survey of 235 organisations with annual revenues of at least $50m.

New Covid ‘red alert’ plans: Britain’s couriers prepare once more for the front door to become the front line

Retail Technology Review

Under the Government’s new three-stage ‘traffic light’ coronavirus alert plans – which could be introduced as early as Thursday – Britain’s delivery drivers are again bracing for the front door’s return to the front line in the battle against Covid. At the height of the coronavirus national lockdown in March, the Government prioritised delivery drivers as key workers.

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How to Prepare for Holiday Returns

Independent Retailer

Consumers are returning more purchases than ever, especially with the growing convenience of online orders, but it is becoming an increasingly expensive problem for retailers. Last year alone, retailers lost $218 billion to ecommerce returns. Shoppers Already Expecting to Return Gifts.

Overstock Teams with UPS to Tackle Home Furnishings Returns

Retail TouchPoints

Overstock.com is piloting a new returns program with UPS that will allow Overstock customers to schedule doorstep pickup for returns of unwanted items with no re-boxing required. .

Industry Shake-Up: 2023 Commerce Trends To Rock Your World

Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree

Join this exclusive conversation with our expert panelists and learn how you can thrive as an e-commerce retailer - even when faced with adverse market challenges. Don't miss out; register today!

What Zara’s recent decision says about the decline of free online returns

Inside Retail

Zara’s decision to start charging for online returns this month has raised complex questions about why people send back such a high proportion of items they buy online, and what can be done about it. Returns are already on the rise in the US, where 20.8

Preparing for the Rise in Online Retail Returns

Retail TouchPoints

In 2021, returns cost retailers a whopping $761 billion , or almost 17% of total U.S. Returns can be an excellent opportunity to sell something new to a known customer. There’s also not a lot of time for complicated return policies.

Competitors Loop and Happy Returns Partner to Streamline In-Person Returns

Retail TouchPoints

Loop Returns , the return platform for Shopify brands such as Allbirds , FIGS , Princess Polly and Chubbies , has joined with its competitor Happy Returns by PayPal to offer box-free, label-free drop-off for U.S. consumers at 5,000 Return Bars across the country.

Walmart Introduces ‘No Concerns’ Returns Including Home Pickup for Walmart+ Members

Retail TouchPoints

Walmart will launch three new returns options as part of its “No Concerns” campaign to accommodate early holiday shopping. 1, 2022, Walmart will introduce: An extended Holiday Guarantee returns period allowing customers to return eligible purchases made on or after Oct.

NRF: For Every $1B in Sales, Retailers Incur $166M in Returns

Retail TouchPoints

retail sales in 2021, or $761 billion in merchandise, will be returned this year, according to a report from the National Retail Federation and Appriss Retail. The total rate of returns is up from the 10.6% retail sales last year, and approximately $218 billion of that was returned. .

How to Tailor Return Strategies to New Holiday Shopping Patterns

Retail TouchPoints

It might seem counterintuitive for retailers to focus on returns when they are so focused on trying to convince customers to buy products in the first place (and rightly so). A liberal return policy also can boost shoppers’ confidence as they consider a purchase.

PayPal Acquires Happy Returns

Retail TouchPoints

PayPal has acquired ecommerce returns solution Happy Returns as it continues to expand beyond payments, with the aim of becoming a “digital commerce enablement engine.” The Happy Returns purchase follows PayPal’s acquisition of coupon plug-in Honey in January 2021.

Rising returns hurt everyone

Retail Dive

The costs of lenient shipping and return policies are proving to be unsustainable. What can be done

Victorinox returns to London with new design concept

Retail Focus

As the Swiss brand celebrates the 125 th anniversary of the iconic Swiss Army Knife, it returns to London with a brand-new flagship store opening on 388 Oxford Street, featuring products across the full offering. Victorinox unveils its London flagship store featuring the new design concept.

How Shoemaker Viscata is Achieving Social and Business Goals by Reducing Returns

Retail TouchPoints

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof. Getting at the Root of Apparel and Footwear Returns.

Conference briefs industry on Scotland’s new deposit return scheme

Talking Retail

More than 600 representatives from drinks producers, retailers and hospitality businesses have met this week in Glasgow to prepare for the introduction of Scotland’s deposit return scheme (DRS) for drinks containers. Industry News deposit return scheme

Returns: The Hidden Opportunity for Retail

Retail TouchPoints

Returns provide brands and retailers the opportunity to delight their customers. market saw over $400B in returns in 2020. If this dollar value were a proxy for revenues, the returns channel would be the second largest global retailer behind Walmart.

Apparel retailer Tiger Mist fined for misleading consumers over returns

Inside Retail

Clothing retailer A&S Labels – trading online as Tiger Mist – has paid $26,640 in penalties for allegedly misleading consumers about their right to return faulty items. The post Apparel retailer Tiger Mist fined for misleading consumers over returns appeared first on Inside Retail.

Apparel retailer Tiger Mist fined for misleading consumers over returns

Inside Retail

Clothing retailer A&S Labels – trading online as Tiger Mist – has paid $26,640 in penalties for allegedly misleading consumers about their right to return faulty items. The post Apparel retailer Tiger Mist fined for misleading consumers over returns appeared first on Inside Retail.

15 Return Policy Examples

Small Biz Trends

What happens when a customer returns an item they’ve purchased? Maybe the store will offer credit, or just maybe they will refuse the return entirely. What is a Return and Refund Policy? What is a return and refund policy? Why Your Business Needs a Return Policy.

Crumpler co-founder returns as chief executive

Inside Retail

After months without a full-time chief executive, Crumpler co-founder David Roper has returned to the bag business in order to bring it back to its roots. The post Crumpler co-founder returns as chief executive appeared first on Inside Retail.

Annual tribute to small businesses returns

Talking Retail

This story continues at Annual tribute to small businesses returns. Next week sees the 10th annual staging of Small Business Saturday, a campaign designed to celebrate independent retailers.

Simon Partners With Narvar to Provide Physical Return Locations

Retail TouchPoints

Mall operator Simon is launching a program that will allow consumers to quickly drop off returns from approximately two dozen brands at participating locations. More than 300 brands use the platform for online returns, including many that are also retailers in Simon properties.

Staples Enables Contactless Returns in 1,000+ Stores

Retail TouchPoints

Staples will launch contactless returns for online purchases in more than 1,000 of its stores across the U.S. The QR code technology from Returnly allows retailers to offer contactless returns both at their own stores and within the drop-off network.

Returns are no longer just a cost of doing business

Retail Dive

A comprehensive returns strategy can enhance shopper engagement while minimizing the impact on the bottom line

Burberry CEO resigns to return to Italy

Inside Retail

According to the London-based luxury fashion label, Gobbetti wants to take up another opportunity that will enable him to return to Italy and be closer to his family. The post Burberry CEO resigns to return to Italy appeared first on Inside Retail.

Premier Investments to return $15.6m in JobKeeper

Inside Retail

million in JobKeeper funds received last year, Premier Investments has now deemed it appropriate to return the money to the ATO on the grounds it was never used. The post Premier Investments to return $15.6m After months of pushing against paying back $15.6

Affirm Expands into Post-Purchase with $300M Acquisition of Returnly

Retail TouchPoints

Flexible payment provider Affirm is expanding its range of services to include the post-purchase experience with the acquisition of online returns solution Returnly for approximately $300 million.

Scentre Group thrives as customers return to malls

Inside Retail

As customers return to malls in the post-Covid ‘new normal’ Scentre Group says it is now focused on “creating places more people choose to come, more often, for longer” In the three months to September 30, the group achieved AU$6.4

Brisbane Fashion Festival to return this year, dates revealed

Inside Retail

The return of the Brisbane Fashion Festival has been confirmed, scheduled for August. . The post Brisbane Fashion Festival to return this year, dates revealed appeared first on Inside Retail.

How Returns Drag Down Sustainability Efforts (and what Retailers can do About it)

Retail TouchPoints

It’s becoming increasingly clear that returns have costs that go well beyond the financial. Two trends are now converging to make the ecological problems of returns something that retailers can no longer ignore. In fact, returns reduction solution provider Newmine estimated that the 11.2%

Yearning to Return to Immigrant Roots with a Global Company (wegginar®)

The Global Small Business Blog

Are you yearning to return to your immigrant roots as you grow a global company? To learn more and to register, visit: Yearning to Return to Immigrant Roots With a Global Company. Dena Javaras free wegginar® Moji Eagan yearning to return to immigrant roots with a global company

Tackling the Growing Problem of Fashion Returns Earlier in the Supply Chain

Retail TouchPoints

A huge part of retaining customers is having a return policy that is clear and concise, giving customers the security they expect and want. By extending their return windows or allowing online returns to be accepted in stores, the rate of returns has inevitably grown to an unsustainable level.

Bendon brands to return to Myer stores

Inside Retail

New Zealand lingerie brand Bendon has announced that it will be returning to the shelves of Myer stores this August. Bendon group CEO, Anna Johnson welcomed the decision and added that the brand is ‘returning home’.

FedEx Adds 2,000 Stores to Retail Returns Network

Retail TouchPoints

FedEx will partner with Happy Returns to offer the solution provider’s in-person return service at more than 2,000 FedEx Office locations. Shoppers can visit a retailers’ website or HappyReturns.com to receive the QR code necessary to complete the return.

Glass bottles excluded from England and NI deposit return scheme

Talking Retail

Glass bottles will not now form part of the deposit return scheme planned for drinks containers in England and Northern Ireland, the government has announced. This story continues at Glass bottles excluded from England and NI deposit return scheme.

Treat Returns as a Competitive Advantage that Increases Customer Lifetime Value

Retail TouchPoints

Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates and profitability. Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value.

ACS welcomes Scottish guidance on drinks container return scheme

Talking Retail

The Association of Convenience Stores (ACS) has welcomed modifications and guidance published by the Scottish government about the introduction of the deposit return scheme (DRS). This story continues at ACS welcomes Scottish guidance on drinks container return scheme.

Coles’ first-quarter sales increase as shoppers return to stores

Inside Retail

With customers returning to shopping in-store, e-commerce sales declined by 11.5 The post Coles’ first-quarter sales increase as shoppers return to stores appeared first on Inside Retail.

National BBQ Week returns

Talking Retail

National BBQ Week is returning in early July to celebrate its 25th anniversary. This story continues at National BBQ Week returns. The week, which is sponsored by leading grocery brands, aims to educate and encourage consumers to enjoy eating outside.

Returns and Test Technician Vacancy

Secure Retail

We are looking for a Returns and Test Technician to join a great, friendly team here on the Bardon Industrial Estate in Coalville, Leicestershire. The post Returns and Test Technician Vacancy first appeared on Secure Retail.

Mosaic Brands sales increase as shoppers return to stores

Inside Retail

The post Mosaic Brands sales increase as shoppers return to stores appeared first on Inside Retail. Multi-brand fashion retailer Mosaic Brands says sales have increased 64 per cent since the start of this financial year driven by the rebound of in-store shopping.

Pepsi Max Taste Challenge returns

Talking Retail

This story continues at Pepsi Max Taste Challenge returns. This August and September, Pepsi Max is calling on people to put its taste the test by going head-to-head with the GB’s biggest selling full-sugar cola in its national Taste Challenge.