Customer data analysis key to omnichannel marketing success and business growth

Retail Technology Review

Companies which collate and analyse customer data, both online and offline, have grown 16% in the past year and are more than twice as likely to significantly exceed business goals and see strong return on investment (32% versus 14%), according to a global survey of 235 organisations with annual revenues of at least $50m.

New Covid ‘red alert’ plans: Britain’s couriers prepare once more for the front door to become the front line

Retail Technology Review

Under the Government’s new three-stage ‘traffic light’ coronavirus alert plans – which could be introduced as early as Thursday – Britain’s delivery drivers are again bracing for the front door’s return to the front line in the battle against Covid. At the height of the coronavirus national lockdown in March, the Government prioritised delivery drivers as key workers.

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How Shoemaker Viscata is Achieving Social and Business Goals by Reducing Returns

Retail Touch

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof. Getting at the Root of Apparel and Footwear Returns.

Opinion: Don’t make your returns problem an experience problem

Inside Retail

Many retailers are also seeing a spike in product returns accompanying this change, with Accenture research showing returns of online purchases can reach three times the number of returns for products bought in-store. Convert returns into loyalty.

PayPal Acquires Happy Returns

Retail Touch

PayPal has acquired ecommerce returns solution Happy Returns as it continues to expand beyond payments, with the aim of becoming a “digital commerce enablement engine.” The Happy Returns purchase follows PayPal’s acquisition of coupon plug-in Honey in January 2021.

Crumpler co-founder returns as chief executive

Inside Retail

After months without a full-time chief executive, Crumpler co-founder David Roper has returned to the bag business in order to bring it back to its roots. The post Crumpler co-founder returns as chief executive appeared first on Inside Retail.

Returns: The Hidden Opportunity for Retail

Retail Touch

Returns provide brands and retailers the opportunity to delight their customers. market saw over $400B in returns in 2020. If this dollar value were a proxy for revenues, the returns channel would be the second largest global retailer behind Walmart.

Average Return Rate Jumps to 16.6 Percent in 2021

VMS

shoppers returned more than $761 billion worth of merchandise in 2021, growing to an average of 16.6 The post Average Return Rate Jumps to 16.6 Headlines returnspercent versus 10.6 percent the year prior, reports CNBC.

15 Return Policy Examples

Small Biz Trends

What happens when a customer returns an item they’ve purchased? Maybe the store will offer credit, or just maybe they will refuse the return entirely. What is a Return and Refund Policy? What is a return and refund policy? Why Your Business Needs a Return Policy.

Burberry CEO resigns to return to Italy

Inside Retail

According to the London-based luxury fashion label, Gobbetti wants to take up another opportunity that will enable him to return to Italy and be closer to his family. The post Burberry CEO resigns to return to Italy appeared first on Inside Retail.

Returns and Test Technician Vacancy

Secure Retail

We are looking for a Returns and Test Technician to join a great, friendly team here on the Bardon Industrial Estate in Coalville, Leicestershire. The post Returns and Test Technician Vacancy first appeared on Secure Retail.

Simon Partners With Narvar to Provide Physical Return Locations

Retail Touch

Mall operator Simon is launching a program that will allow consumers to quickly drop off returns from approximately two dozen brands at participating locations. More than 300 brands use the platform for online returns, including many that are also retailers in Simon properties.

Retail returns expected to hit $761 billion in 2021

Mass Relators

But a report released Tuesday by the National Retail Federation and Appriss Retail found that retailers expect more than $761 billion worth of the merchandise they sold last year to come back to their stores as returns. The 2021 total rate of returns (16.6%) is up from 10.6%

Rate of Returns Jumped 6 Percent in 2021

VMS

(PRESS RELEASE) Retailers expect more than $761 billion in merchandise sold last year to be returned by consumers, according to a report released today by the National Retail Federation and Appriss Retail. The 2021 total rate of returns (16.6 to return fraud.

Staples Enables Contactless Returns in 1,000+ Stores

Retail Touch

Staples will launch contactless returns for online purchases in more than 1,000 of its stores across the U.S. The QR code technology from Returnly allows retailers to offer contactless returns both at their own stores and within the drop-off network.

Premier Investments to return $15.6m in JobKeeper

Inside Retail

million in JobKeeper funds received last year, Premier Investments has now deemed it appropriate to return the money to the ATO on the grounds it was never used. The post Premier Investments to return $15.6m After months of pushing against paying back $15.6

Mad Mex returns to Australian ownership, ends Asia expansion plans

Inside Retail

The post Mad Mex returns to Australian ownership, ends Asia expansion plans appeared first on Inside Retail. Mexican restaurant chain, Mad Mex, has acquired back the 50 per cent ownership from its Singapore-based venture partner, 4Fingers International, shifting focus to its home market.

Simple Steps for Creating a Quick & Easy Returns Process

Independent Retailer

Even once the holidays are over, returns start to flood in and wreak havoc all over again. Unfortunately, many smaller retailers still do not have a quick or easy returns process. When it comes to returns, consumers are looking for two things: speed and convenience,” Chan said.

Affirm Expands into Post-Purchase with $300M Acquisition of Returnly

Retail Touch

Flexible payment provider Affirm is expanding its range of services to include the post-purchase experience with the acquisition of online returns solution Returnly for approximately $300 million.

How Returns Drag Down Sustainability Efforts (and what Retailers can do About it)

Retail Touch

It’s becoming increasingly clear that returns have costs that go well beyond the financial. Two trends are now converging to make the ecological problems of returns something that retailers can no longer ignore. In fact, returns reduction solution provider Newmine estimated that the 11.2%

Return to Splendor

Retail Dive

You can't improve what you can't measure. Want better value recovery? Then you need better data

Retail Returns Increased to $761 Billion in 2021

VMS

Retailers expect more than $761 billion in merchandise sold last year to be returned by consumers, according to a report released today by the National Retail Federation and Appriss Retail. The 2021 total rate of returns (16.6 to return fraud. Press Release NRF returns

Staples Partnership Adds 1,000+ Happy Returns Locations to Network

Retail Touch

Happy Returns by PayPal has teamed with Staples US Retail to offer the Happy Returns in-person service, adding more than 1,000 Staples retail locations to its return service. The Staples partnership increases the number of the company’s Return Bars to more than 3,800 locations.

Returns are the new growth strategy

Retail Dive

To benefit from returns, retailers need to enhance the customer experience, optimize costs and preserve revenue, write Alvarez & Marsal's Michael Simoncic and Alfredo Lozano

Why a strong returns policy matters in 2022

Inside Retail

One such area was a business’s returns policy. This has been a major driver behind the increased volume of retail returns made in 2020-2021. How retailers handled those returns would prove to be a deciding factor in their overall success.

National BBQ Week returns

Talking Retail

National BBQ Week is returning in early July to celebrate its 25th anniversary. This story continues at National BBQ Week returns. The week, which is sponsored by leading grocery brands, aims to educate and encourage consumers to enjoy eating outside.

Retail spending jumped in October as customers returned to shops

Inside Retail

The post Retail spending jumped in October as customers returned to shops appeared first on Inside Retail. Customer spending saw a strong recovery in October, according to CommBank’s Household Spending Intentions Index, with overall spending up 6.6 per cent from the month prior and 4.4

FedEx Adds 2,000 Stores to Retail Returns Network

Retail Touch

FedEx will partner with Happy Returns to offer the solution provider’s in-person return service at more than 2,000 FedEx Office locations. Shoppers can visit a retailers’ website or HappyReturns.com to receive the QR code necessary to complete the return.

NFRN welcomes Irish deposit return scheme

Talking Retail

The Irish government has published draft regulations for a deposit return scheme (DRS), following efforts in all the United Kingdom countries to introduce similar measures. This story continues at NFRN welcomes Irish deposit return scheme. Industry News deposit return scheme nfrn

NFRN backs UK deposit return scheme for 2024

Talking Retail

The NFRN has confirmed its support for a deposit return scheme for the whole of the UK in its response to a government consultation. This story continues at NFRN backs UK deposit return scheme for 2024.

Many happy returns – how returns impact customer experience

I Vend

The growth in ecommerce solutions also leads to an increase in returns – and retailers’ returns processes are now a key element in creating a positive customer experience and protecting revenue. Read more about the process – from purchase to return.

Affirm to acquire returns startup Returnly for $300M

Retail Dive

The acquisition follows a surge in returns last year, particularly for online purchases

One More Reason Customers Don't Return To Retail Stores

Retail Doc

Let’s stop kidding each other and be honest… When a customers' experience in your store was crappy, they won’t be back. Customer Service Retail Sales Training Attract customers

Citrus flavour returns to McVitie’s range

Talking Retail

This story continues at Citrus flavour returns to McVitie’s range. Pladis is bringing back its McVitie’s Jaffa Cakes Lemon & Lime. The variant joins existing Pineapple, Cherry and Passion Fruit flavours, available in 122g boxes priced at £1.20.

#WeWearAustralian returns to convince Aussies to support local fashion

Inside Retail

The post #WeWearAustralian returns to convince Aussies to support local fashion appeared first on Inside Retail. Showroom-X has launched the second annual #WeWearAustralian campaign in a bid to keep support for local brands high beyond the initial impact of the Covid-19 pandemic.

Consumers could return $66.7B in holiday merchandise this year

Retail Dive

For retailers, the cost of returns is also going up, according to a report from CBRE

Shoe Zone returns to profit

365 Retail

The post Shoe Zone returns to profit appeared first on 365 RETAIL | Retail News. Shoe Zone has swung back to profit for the past year after shuttering loss-making stores.

How to Handle Holiday Product Returns as a Vendor

Retail Bound

Holiday product returns are one of the hardest-to-manage problems for both retailers and vendors. They worry about the post-holiday returns! High product returns, especially in late December through late January, has always been and will always be an issue.

Returns Management is essential for a positive customer experience

I Vend

iVend Retail Management Suite iVend’s retail technology helps retailers in returns management. Learn more After the crazy busyness of the holiday shopping season comes…the crazy busyness of the returns season. Talk to an expert for help with planning your returns approach and processes.

How Retailers Can Control Costs Even As Return Rates Climb

Retail Touch

Returns are a cost of doing business for any retailer. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. Returns is just one example.” .

Sheridan returns cotton products to soil in textile waste trial

Inside Retail

Homewares retailer Sheridan Australia is taking part in a novel trial in which its shredded cotton products are returned to the soil to test whether it can improve cotton soil health and act as a scalable solution to textile waste.

Carrefour Returns to Greece after 10 Years

VMS

The post Carrefour Returns to Greece after 10 Years appeared first on Visual Merchandising and Store Design.

Homebase returns to Bradford

365 Retail

The post Homebase returns to Bradford appeared first on 365 RETAIL | Retail News. The new 34,500 sq. ft store is the one-stop-shop for the products, expertise and inspiration customers need to fix, improve or transform their homes and gardens.