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Simon Properties Brings More Delivery and Returns Capabilities to Tenants

Retail TouchPoints

Dropit layers AI technology into existing fulfillment systems to empower merchants to use real-time data that powers dynamic decision-making to balance inventory, optimize sourcing and streamline returns.

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H&M to Test Smart Mirrors and Enhanced Checkout Tech at COS Stores in the U.S.

Retail TouchPoints

including new payment and checkout options, personalized styling facilitated by smart mirrors and upgraded delivery and return options. Throughout 2022 we will test a new frictionless and personalized shopping experience — from the fitting room to checkout,” said Alan Boehme, CTO at H&M Group in a statement.

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Ahead of the Holidays, Here’s What Ecommerce can Learn from Self-Checkout Shortcomings

Retail TouchPoints

As ecommerce has become a part of everyday life, customers have felt empowered to take control of their checkout experiences both in-store and at home. A recent study found shoppers of all demographics are warming up to the idea of self-checkout, seeing it as a faster option that eliminates the need to wait in line.

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Ulta Partners with Happy Returns to Add Service to 1,300 Stores

Retail TouchPoints

Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Through this partnership, Ulta and Happy Returns will increase the total number of Return Bar locations to more than 5,000 by the end of 2022.

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PayPal Acquires Happy Returns

Retail TouchPoints

PayPal has acquired ecommerce returns solution Happy Returns as it continues to expand beyond payments, with the aim of becoming a “digital commerce enablement engine.” The Happy Returns purchase follows PayPal’s acquisition of coupon plug-in Honey in January 2021. PayPal has been an investor in Happy Returns since 2019.

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200 stores are just the beginning: Amazon VP talks checkout-free tech

Inside Retail

Over the past year, the retail giant has been working with the AFL and Delaware North, a global hospitality company, to install two checkout-free venues at Marvel Stadium in Melbourne. So far, many of the rollouts have been in stadiums, which provide one of the clearest use cases for checkout-free stores. “We

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What retailers need to know about the return of in-store shopping

Inside Retail

But while a retreat from online sales was predicted, the speed and scale of shoppers returning to bricks-and-mortar stores was less anticipated. A research report states that 61 per cent of consumers are likely to spend more in a store, and 90 per cent are more likely to return, if they have a positive in-store experience.

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