Retail TouchPoints

APRIL 1, 2024

Imagine stepping into a store where no one speaks your language. You’d likely feel frustration, confusion and, ultimately, disappointment. This same barrier can exist for online shoppers navigating ecommerce sites in languages they don’t understand. Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success.

Customer Experience 307

Customer Experience Clienteling Customer Retention Accounting 307

Retail Focus

APRIL 2, 2024

Retailers have been using visual merchandising and props to draw in customers for as long as shops have been open. Of course, things have moved on a little from the early days of simple displays, with retailers now having a whole arsenal of tools at their disposal to not only bring in more consumers, but also improve their overall experience. However, when it comes to actually using these tools, this is often easier said than done.

Visual Merchandising 147

Visual Merchandising Consumer Shopping Marketing 147

Inside Retail

APRIL 1, 2024

In the fast-paced world of sales, the journey to success is often filled with both challenges and opportunities. As organisations look to thrive in our ever-changing environment, the role of sales leaders becomes increasingly pivotal. From motivating teams to delivering results, sales leaders are vital in shaping the success and sustainability of their organisations.

Management 130

Management 130

Retail Focus

APRIL 4, 2024

Ghalia BOUSTANI. Expert Manager at Univers Retail | Ephemeral Retailing Specialist | Published Author | Speaker In the dynamic and ever-evolving landscape of contemporary business, the concept of digital transformation has emerged as a pivotal force shaping industries and strategies at an unprecedented pace. As businesses strive to remain competitive and relevant in the digital age, the strategic adoption of cutting-edge technology and the seamless integration of digital solutions have become im

Clienteling 147

Clienteling Supply Chain Management Customer Experience Consumer 147

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Wiser

APRIL 5, 2024

As retail continues to evolve, the demand for an integrated omnichannel experience has become a staple expectation among consumers. Digital advancements have significantly improved online shopping, spotlighting the in-store experience as a pivotal element for fostering trust and loyalty. Efforts are intensifying among brands to establish dedicated teams and invest in resources aimed at ensuring consistency across digital and physical platforms.

Store Operations 78

Store Operations Consumer Returns Customer Experience 78

Cisco Retail

APRIL 1, 2024

We are less than two weeks away from the National Association of Broadcasters (NAB) 101 st Show happening once again in Las Vegas, Nevada.

ATS 52

ATS Returns 52

Cisco Retail

APRIL 1, 2024

Excellence in service matters. Whether you are a mom-and-pop operation or a multibillion-dollar business spanning multiple industries, keeping customers happy and satisfied is essential.

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Retail TouchPoints

APRIL 3, 2024

Digital signage is a great way for retailers to capture customers’ attention and keep them informed about new deals and products. However, digital signage can only achieve its desired objectives by consistently displaying relevant and up-to-date content. Customers are unlikely to engage with digital signage if the content appears generic or outdated.

Promotions 277

Promotions Customer Experience Point of Sale Accessories 277

Retail Adventures

APRIL 4, 2024

Who really owns your customers? We first asked that question in a 2010 blog post and things haven’t changed radically since then. As a business owner, you may think you own your customers, but that’s not always true. When there is a relationship between your associates and customers it’s very likely that your customers connect more with your people than the business.

Specialty Store 52

Specialty Store Shopping Returns Management 52

Inside Retail

APRIL 4, 2024

Hungry Jack’s has resolved a case which sought for an injunction to block two new restaurants within 5km to an existing franchisee’s locations. When Hungry Jack’s announced plans to open two new outlets in the Central Coast of New South Wales, the franchisee, Peregrine Pty Ltd, took the burger business to court, alleging the new stores would be a breach of the franchise agreement, the Franchising Code of Conduct, and the Australian Consumer Law.

Planning 299

Planning Location Consumer ATS 299

Advertisement

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail Wire

APRIL 3, 2024

Amazon's cloud computing branch, known as AWS, is letting go of hundreds of workers from its physical stores technology team as well as its sales, marketing, and global services unit.

Marketing 276

Marketing 276

Retail TouchPoints

APRIL 1, 2024

Rite Aid has filed a restructuring plan with the U.S. Bankruptcy Court , District of New Jersey that would cut more than $2 billion in debt and keep a large portion of the retailer’s store fleet operating. If approved, the plan would transfer ownership to the drugstore’s senior bondholders and settle certain opioid overprescribing lawsuits, according to the Wall Street Journal and other media outlets.

Payment Services 282

Payment Services Planning Returns Management 282

Retail Focus

APRIL 4, 2024

Shaftesbury Capital is celebrating the success of its long-term support for Smart Works, the UK charity, with its fourth pop-up across the West End portfolio having taken donations past £200,000 to date. Smart Works , a UK charity that exists to give women the confidence they need to reach their full potential, secure employment, and change the trajectory of their lives, hosted a pop-up at 57 Carnaby Street from 1 st – 24 th March, raising £43k in celebration of International Women’s Day.

Accessories 147

Accessories Fashion Shopping Consumer 147

Inside Retail

APRIL 2, 2024

L’Occitane Group has sold its entire stake in Australian skincare brand Grown Alchemist for 28 million euros (US$30 million) to Lavender Investments owned by Andre Hoffmann, former vice chairman and CEO of L’Occitane International. L’Occitane Group said the transaction will help the group focus its resources and attention on its core brand L’Occitane en Provence, and accelerate the growth of its other brands.

Marketing 264

Marketing 264

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

Shopping

Retail Wire

APRIL 5, 2024

Walmart has found itself embroiled in a significant legal settlement amounting to a whopping $45 million, addressing allegations of overcharging on specific grocery items.

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264

Retail TouchPoints

APRIL 3, 2024

Amazon is removing its cashierless Just Walk Out (JWO) technology from its Amazon Fresh supermarkets and will not deploy the solution in new locations scheduled to open later this year, according to multiple media reports. The retailer will instead rely more heavily on its smart Amazon Dash Carts , which have been deployed at Fresh stores since 2020 as well as at Amazon subsidiary Whole Foods.

Merchandise Store 274

Merchandise Store Checkout Supermarket Shopping 274

Retail Focus

APRIL 3, 2024

Sustainability within the sign industry presents a unique challenge when it comes to measurement and accountability. We all share a desire to nurture a healthier planet for our children and future generations, and it’s evident that proactive environmental responsibility is imperative. So, how do we navigate this path? For manufacturing companies, particularly focusing on the Environmental pillar, prioritising sustainability to reduce our carbon footprint is paramount.

Accounting 147

Accounting Management Location Marketing 147

Inside Retail

APRIL 5, 2024

Cash handling company Armaguard has refused a $26 million lifeline offer from local retailers and banks after its parent Linfox decided to inject cash into the business for its continued operations. A consortium led by the Australian Banking Association (ABA), the Commonwealth Bank, NAB, Westpac, ANZ, Coles , Woolworths , Wesfarmers and Australia Post previously made the offer to Armaguard with a deadline to respond by last week.

Planning 256

Planning ATS 256

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Promotions

Retail Wire

APRIL 3, 2024

Over 200 artists, including Katy Perry, Billie Eilish, Kacey Musgraves, J Balvin, Ja Rule, Jon Bon Jovi, The Jonas Brothers, and Miranda Lambert, are voicing serious concerns about threats linked to artificial intelligence in the music industry.

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264

Retail TouchPoints

APRIL 4, 2024

Retail media experienced massive growth in 2023 and shows no sign of slowing in 2024. But even as retail media networks have proliferated , ad buyers still are limited in how many they can participate in. The culprit? A lack of standardization across the retail media ecosystem. In fact, a Coresight Research study indicates that most buyers max out at just five to six networks.

Advertising 269

Advertising Consumer Marketing Accounting 269

Retail Focus

APRIL 2, 2024

Sovereign Centros from CBRE has announced that Danish homeware retailer, Søstrene Grene, is set to open at Festival Place, one of the UK’s top 25 retail and leisure destinations. The popular lifestyle brand will make its Hampshire debut this year, bolstering Festival Place’s position as a key regional hub for fast-growing, sought-after brands. Søstrene Grene Festival Place will deliver the family-owned brand’s range of Scandinavian-inspired homeware and gifts.

ATS 147

ATS Accessories Shopping Management 147

Inside Retail

APRIL 2, 2024

Tenants at Caneland Central in Mackay, Queensland are completing their refurbishments as part of the shopping centre’s makeover. The revamped mall will feature new tenants including bakery AIL Bakehouse, Tutti Frutti yoghurt and Star Liquor, as well as extensive renovations by QBD bookstore and Coffee Club, Woolworths’ new Direct to Boot, Priceline and Terry White pharmacy.

Shopping 259

Shopping Location Management ATS 259

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Wire

APRIL 5, 2024

Economists had anticipated a slowdown in job growth last month as pandemic recovery neared completion and interest rates climbed. However, the Bureau of Labor Statistics' latest report proved otherwise.

Marketing 246

Marketing 246

Retail TouchPoints

APRIL 5, 2024

To mark Autism Acceptance Month, all Lego stores in the U.S. and Canada will be certified as “sensory inclusive” by the nonprofit KultureCity in April. Associates will be trained to understand how sensory needs vary and how they can best help neurodivergent children and adults in the store. Additionally, sensory bags containing noise-reduction headphones, fidget tools, visual cue cards to assist with non-verbal communication, strobe reduction glasses and a badge identifying the wearer as a “KCVI

Promotions 264

Promotions Planning Store Operations Customer Experience 264

Retail Focus

APRIL 1, 2024

Braehead, one of the UK’s most popular retail and leisure destinations, owned by property company SGS and managed by Global Mutual in conjunction with Savills as property managers, is pleased to announce that Ashley Bisland has been appointed as Centre Director. Ashley first joined the Braehead team in December 2022 as Deputy Centre Director, with over 12 years of experience at Savills – specialising in shopping centre management.

Management 147

Management Shopping Planning Marketing 147

Inside Retail

APRIL 4, 2024

Authentic Brands Group is to acquire sportswear brand Champion from HanesBrands for a little over $1 billion according to multiple reports. WWD reported that the parties have not yet signed a formal agreement but may have an official deal already by next week. The report also mentioned that the transaction will close “around the end of May or early June.” In September last year, HanesBrands said it was evaluating “strategic options” for Champion, including a potential sal

Accessories 245

Accessories Fashion 245

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Wire

APRIL 5, 2024

Ford has pressed pause on the production of its all-electric large SUV and pickup truck, redirecting its efforts toward introducing hybrid options across its whole North American lineup by 2030.

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Retail TouchPoints

APRIL 5, 2024

Paramount Global will debut a new mobile shopping experience, powered by Shopsense AI , during the CMT Music Awards red carpet pre-show on April 7, 2024. Paramount is the inaugural partner for Shopsense’s new retail media platform, which allows viewers to shop for products and curated collections inspired by television content on content providers’ apps and ecommerce sites.

Advertising 256

Advertising Shopping Consumer ATS 256

Retail Focus

APRIL 1, 2024

Dermatologist-developed skincare brand CeraVe is opening the second iteration of its ‘Back to School’ pop-up this month at Westfield London. Running from 4-7 April, the high school-inspired space will encourage consumers to learn more about the brand’s three-step skincare routine, which spans Cleanse, Target and Moisturise. Guests will be able to fill out one of CeraVe’s score cards as they navigate the educational space to identify their skin type and decide whether they

Consumer 147

Consumer Marketing ATS 147

Inside Retail

APRIL 5, 2024

Accessoriesare no longer taking a backseat in the fashion industry with the rise of “jewellery wardrobes”. Consumers are looking to build a personalised multi-brand jewellery collection that represents their personality, style and in some cases, values. Brands and retailers alike are noticing a wave of new consumers looking to find and express their taste through both fine and costume jewellery.

Consumer 245

Consumer Fashion Accessories ATS 245

Advertiser: FourKites

Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.

Marketing