Retail TouchPoints
NOVEMBER 20, 2023
Retail theft is on the rise, and many businesses are grappling with the financial fallout. In recent months, The Home Depot, Foot Locker, Target and other retail giants have suggested that shoplifting is cutting significantly into their respective profits. Dick’s Sporting Goods also attributed part of the brand’s 23% profit drop in the second fiscal quarter of 2023 to theft ( CNBC ).
365 Retail
NOVEMBER 20, 2023
Retailers and marketers are looking for ways to enhance consumer engagement, drive sales and foster longer-term brand loyalty. In crowded and competitive markets, marketing leaders need to find creative ways to make their products stand out while increasing buying propensity. Engaging with shoppers wherever they are with more dynamic, fun, and playful experiences is helping many businesses do just that.
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Retail Dive
NOVEMBER 14, 2023
Three years after inking deals with Sephora and Ulta, both retailers say they’re reaping the benefits. Here’s why the category could give them a boost this season.
Inside Retail
NOVEMBER 27, 2023
Retailers are hoping the Reserve Bank of Australia (RBA) will hold interest rates as they look toward a recovery in Christmas after experiencing minimal sales growth in October, driven by food-related purchases. Australian Bureau of Statistics (ABS) data showed that retail turnover amounted to $35.77 billion during the month, up 1.2 per cent from the year-ago period.
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In the B2B space, digital expectations are higher than ever. Consumer platforms have made online experiences incredibly user-friendly and efficient, adding pressure for businesses to follow suit to meet the expectations of the modern B2B buyer. Take inspiration from B2C commerce strategies and adapt them for B2B digital interactions. Learn to create engaging and well-crafted consumer shopping experiences with insights and tools from Orium’s report, A Blueprint to B2B Commerce.
Retail Gazette
NOVEMBER 23, 2023
Advent calendars are big business in the world of retail. These days shoppers expect more than just a square of chocolate inside, with some spending hundreds on calendars that house everything from beauty products to toys and books behind their daily windows. Even pets have their own advent calendars. They produce bumper sales for retailers such as Harrods, Boots, and Net-a-Porter.
Retail Dive
NOVEMBER 25, 2023
Data shows consumers turned to mobile to shop, while some analysts lowered their forecast for the season.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail Gazette
NOVEMBER 1, 2023
A fifth of Britons start their Christmas planning in November, according to John Lewis’s report into changing festive habits. The department store’s commercial director Kathleen Mitchell said the trend is driven by both shoppers getting excited for the festive season and trying to spread costs. “While we see a spike in searches for Christmas trees immediately after the summer holidays, people begin shopping in earnest on 10 November – a 45-day run-up to the big event,” sh
Retail Wire
NOVEMBER 28, 2023
SHEIN has discreetly filed for an IPO in the U.S., stirring anticipation of one of the largest IPOs in recent years.
Inside Retail
NOVEMBER 26, 2023
Shopify’s global merchants achieved record sales of US$4.1 billion during Black Friday, a 22 per cent increase over last year’s period. The top selling countries were the US, the UK, and Canada, while the average cart price was US$110.71 globally, the data shows. The top product categories by orders included clothing, personal care, jewellery, shoes, and decor.
Retail Times
NOVEMBER 23, 2023
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Research commissioned by American Express Shop Small reveals the top 10 high streets for independent shops in the UK, shining a light on the nation’s small businesses that play such an important role in their local communities.
Speaker: Shaunna Bruton and Kailey Holmes
Unlock the potential of customer data to create personalized retail experiences that resonate with your audience. This webinar will explore the critical role of customer data in modern retail, providing you with strategies to collect, analyze, and apply data to enhance personalization. Learn from leading retailers, like Harry Rosen, and experts on how to turn data into actionable insights that drive customer satisfaction and loyalty.
Retail Dive
NOVEMBER 14, 2023
The brand had long been marketed to workmen and outdoorsmen. But with the help of a group of influencers, the company unlocked the power of women selling to women.
Retail TouchPoints
NOVEMBER 10, 2023
As consumer spending dips, retailers and ecommerce businesses are facing a perfect storm that is impacting their digital advertising ROI. They are being challenged with growing ad fraud in digital campaigns and a slowing economy. The result is a growing need to optimise digital campaigns to ensure they are reaching the right consumers and delivering legitimate traffic to their websites.
Retail Gazette
NOVEMBER 15, 2023
Hotel Chocolat has agreed to a takeover offer by confectionery giant Mars in a deal that values the business at £534m. The chocolatier said the cash offer represented a 168.8% premium on its current 139p share price at the close of business on Wednesday. It added that Mars is “culturally aligned” with its “shared values of quality, sustainability and purpose”.
Retail Wire
NOVEMBER 3, 2023
In a bid to attract festive shoppers, major retailers like Target, Walmart, and Aldi are offering competitively priced holiday meals this season.
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Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.
Inside Retail
NOVEMBER 6, 2023
In an era when customers are demanding more personalised interaction and service from retail staff, there is no longer any room for inefficiencies in in-store execution. As Zebra Technologies’ downloadable e-book Lift Productivity and Improve Execution for the Next-Gen Workforce explains, today’s customers want retailers’ workforces to pick their goods, pack them, ship them, deliver them and return them – all without diminishing in-store service.
Hyken
NOVEMBER 14, 2023
Last week, I introduced you to The Customer Hierarchy of Needs based on Maslow’s Hierarchy of Needs. This week, we focus on our employees. Before you can have a strong customer experience, you must have a good employee experience. So, here are the five levels of the pyramid that make up The Employee Hierarchy of Needs. The Paycheck: At the base of the pyramid is an employee’s primary need: money.
Cisco Retail
NOVEMBER 30, 2023
Across the United States, local communities, transportation departments, and transit, port, and turnpike authorities are seeking new and better ways to deliver on their mission-critical objectives to… Read more on Cisco Blogs
Retail TouchPoints
NOVEMBER 13, 2023
August’s overall retail sales in the U.S. showed continuing resilience, with actual growth of 0.6% after economists polled by Reuters had predicted just 0.2% growth. However, the overall data masks some key data points that may be of concern to retailers, including data showing declines in discretionary categories such as furniture (-1.0%) and sporting goods (-1.6%).
Speaker: David Nisbet, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Retail Gazette
NOVEMBER 7, 2023
Poundland has brought its family fashion offer to 560 stores across the UK and Ireland, including 56 former Wilko sites. The expansion, “powered by” parent company Pepco Group, means Poundland and Irish Dealz shops will stock new ranges from lifestyle and athleisure brands such as Cardio Bunny and Bekkin. The retailer said that moving to a range powered by Pepco has enabled it to reduce average selling prices by 10% as it takes advantage of the scale of Pepco Group’s buying power for
Retail Wire
NOVEMBER 10, 2023
Premier Kings Inc., a substantial franchisee of the multinational fast-food chain Burger King Corp., has officially filed for Chapter 11 bankruptcy.
Inside Retail
NOVEMBER 2, 2023
A lot of dedication and effort goes into making main streets attractive. Local governments, planners, place makers, economic development managers, trade associations and retailers work hard to design, improve and revitalise main streets. The goal is to make them attractive places to increase shopper numbers, provide pleasant places for communities, and boost local economies.
Retail Dive
NOVEMBER 7, 2023
The prevalence of junk ads on the platform eventually led Amazon to implement a “cost of defect” into its ad auction, the FTC’s antitrust complaint alleges.
Speaker: Jay Black, Senior Account Executive
Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an
Retail Customer Experience
NOVEMBER 28, 2023
Beth Schultz, VP of research and principal analyst at Metrigy, will share advice and strategy for improving the retail customer experience in a free one-hour webinar on Dec. 7 sponsored by NICE.
Retail TouchPoints
NOVEMBER 24, 2023
One thing brands and retailers can count on this holiday season is that shoppers are being more frugal when it comes to buying gifts. A recent survey of more than 2,000 consumers revealed that over half won’t be able to buy as many gifts as last season, with more than one-quarter of the respondents claiming they plan to limit how much they spend. This means brands will need to be more strategic when it comes to their ecommerce initiatives and potentially explore new ways to meet their end-of-yea
Retail Gazette
NOVEMBER 5, 2023
Selfridges could be put up for sale as co-owner Signa Group faces a cash crunch. Signa, which jointly bought Selfridges with Thai conglomerate Central Group for £4bn last year, has called in restructuring experts to help it raise money as it finds itself engulfed in a financial crisis. It is thought that its stake in the department store could be auctioned with fellow co-owner Central seen as the most likely buyer, according to The Sunday Times.
Retail Wire
NOVEMBER 22, 2023
A judge in Florida has ruled that there's reason to believe that Tesla's executive team knew about potential flaws in the company's self-driving technology.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Inside Retail
NOVEMBER 2, 2023
Kmart Australia has paid a $1.3 million infringement notice for sending 212,471 marketing emails, according to the Australian Communications and Media Authority (ACMA). The emails were sent between July 2022 and May 2023 to customers who had previously unsubscribed, due to a combination of technology, system and procedural failures. “When a customer decides to opt out of a marketing mailing list, businesses are obliged to fulfil that request.
Retail Dive
NOVEMBER 21, 2023
The department store notched more declines in Q3. But store comps were stronger, thanks in part to its Sephora partnership, and margins grew.
Retail Times
NOVEMBER 20, 2023
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! How beauty brands can use next-gen technology, including payments and e-commerce solutions and software, to increase sales was put under the spotlight in a panel discussion hosted by BlueSnap, the global payments platform; BigCommerce, the e-commerce platform; and SalesFire, the software company that helps retailers convert visitors to customers.
Retail TouchPoints
NOVEMBER 15, 2023
Luxury accessory resale site Rebag and online resale platform ThredUp have announced a multi-faceted partnership to bring their clienteles closer together and enhance both companies’ circularity efforts. Rebag customers can now resell gently worn items on ThredUp to earn Rebag shopping credit, and ThredUp customers can now shop select Rebag inventory directly on Thredup.com. “Industry collaboration is key to building a more sustainable future for fashion, and Rebag and ThredUp have a share
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