Inside Retail

JUNE 12, 2025

Legacy retailers and heritage brands are facing a potential reckoning in the digital age. With consumers shifting their attention to social media , mobile-first browsing and e-commerce experiences that lack physical interaction, long-standing brands can no longer rely on nostalgia, name recognition or traditional TV ad buys to drive growth. The reality is that the path to purchase has changed, and those unwilling to change with it risk being left behind.

Consumer 130

Consumer Advertising Marketing Shopping 130

Retail Focus

JUNE 10, 2025

As global supply chains become increasingly complex, the demand for transparency has never been greater. Retailers face mounting pressure from consumers, regulators, and stakeholders to demonstrate ethical sourcing, sustainable practices, and operational accountability. Traditional supply chain systems, built on fragmented and often manual processes, struggle to offer real-time visibility.

Payment Services 130

Payment Services Customer Retention Inventory Management Accounting 130

Retail Wire

JUNE 10, 2025

With inflation continuing to stretch household budgets, many shoppers are rethinking where they buy everyday items. Surprisingly, Dollar Tree is now drawing in a more affluent crowd than ever, as even higher-income consumers look for ways to cut costs. Retail Dive shared remarks from Dollar Tree CEO Mike Creedon, who told analysts in a conference call that the chain added 2.6 million new customers in the Q1 period.

Consumer 147

Consumer 147

Retail TouchPoints

JUNE 10, 2025

Retailers are at a technology inflection point. Outdated, siloed store systems no longer cut it, creating operational headaches, frustrating customers and stifling innovation. To stay competitive, retailers are adopting modern POS solutions and unified commerce platforms. Read below for a look at three retailers that are transforming store operations, enhancing customer journeys and driving unified commerce with Aptos ONE.

Store Operations 257

Store Operations Checkout Point of Sale Returns 257

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

Accounting

Small Biz Trends

JUNE 8, 2025

Key Takeaways Customer Feedback is Essential: Actively encouraging complaints helps identify opportunities for improving products and services, ultimately leading to increased customer satisfaction. Complaints as Improvement Tools: Viewing complaints as valuable insights allows businesses to identify areas for enhancement and fosters a proactive culture focused on customer experience.

Clienteling 99

Clienteling Customer Experience Returns Marketing 99

Inside Retail

JUNE 9, 2025

Indonesia, where 17,000 islands stretch across three time zones and 300 languages, the idea of national retail dominance can seem like a logistical fantasy. Yet Alfamart, a chain many outsiders might casually categorise as a convenience store, has not only conquered this fragmented landscape, but is now redefining the very notion of what a “store” can be.

Payment Services 130

Payment Services Fulfillment Management Marketing 130

Retail TouchPoints

JUNE 10, 2025

Retail is undergoing a generational shift, and at the center of it is a powerful and misunderstood consumer: Gen Z. Born between the mid-1990s and early 2010s, this generation already outnumbers Gen X in raw terms and now commands over $360 billion in spending power in the U.S. alone. However, Gen Z doesn’t shop like their predecessors. They’ve grown up in a world shaped by social media, rapid technological advancement and rising social consciousness.

Social Commerce 162

Social Commerce Fast Fashion Advertising Consumer 162

Small Biz Trends

JUNE 12, 2025

Key Takeaways Enhance Your Storefront: Use festive decorations and eye-catching displays to attract shoppers and create a welcoming atmosphere. Optimize Inventory: Stock popular holiday items based on data from previous sales trends to meet customer demands effectively. Promote Seasonal Offers: Implement visible discounts and bundled deals both in-store and online to maximize customer engagement.

Merchandise Store 68

Merchandise Store Store Layout Promotions Advertising 68

Inside Retail

JUNE 10, 2025

The recent upheaval in global tariffs , driven by sweeping US trade policies, is fundamentally reshaping international supply chains. Australia stands to be both a beneficiary and a potential casualty in this realignment. One of the most important impacts is from the tariffs on Chinese goods. This has already disrupted traditional trade flows, with exporters from affected countries seeking alternative markets.

Fulfillment 130

Fulfillment Shipping Marketing Consumer 130

Retail Wire

JUNE 11, 2025

Using Microsoft Azure’s OpenAI platform, Starbucks is adding a generative AI assistant to 35 stores this month. The technology’s intent is to help baristas improve efficiency and decrease service wait times. Named “Green Dot Assist,” the platform was introduced to North American store managers at Starbucks’ Leadership Experience earlier this week in Las Vegas.

Location 165

Location Management ATS Shopping 165

Speaker: Steve Worthy, MBA

The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.

Marketing

Retail TouchPoints

JUNE 13, 2025

In its never-ending quest to get products to customers more quickly, Amazon has deployed three AI-powered innovations designed to speed up and streamline fulfillment and delivery processes: Wellspring, a generative AI mapping solution that draws data from sources including building footprints, customer instructions, information from prior deliveries and satellite imagery to create more comprehensive delivery solutions; A foundational AI forecasting model that adds time-bound data like weather pa

Fulfillment 147

Fulfillment Location Planning Customer Experience 147

The Retail Doctor

JUNE 12, 2025

SHOP VIDEOS PODCAST BLOG LOGIN Sales Training Retail Sales Training Online Retail Sales Training In Person Speaking Consulting Event Planners Retail 101 Selling Luxury Retail Retail Sales Training Retail Sales Training Online Retail Sales Strategy Retail Merchandising Retail Customer Service The Retail Doctor Video Library Retail News About Clients Contact us Why Experienced Retail Staff Still Struggle To Convert Shoppers By Bob Phibbs, the Retail Doctor | June 12, 2025 --> Subscribe to our news

Accounting 172

Accounting Shopping Fashion Planning 172

Inside Retail

JUNE 12, 2025

If the retail world needed any reminder that cultural relevance drives conversion, look no further than TikTok. What began as a Gen Z playground for dance challenges has matured into a global trend machine with direct purchase influence, and it’s reshaping how retailers think about product, placement and promotion. TikTok’s impact on retail is no longer speculative – it’s commercial.

Checkout 130

Checkout Promotions Supermarket Shopping 130

Retail Wire

JUNE 10, 2025

Big Lots has opened upwards of 80 locations as the retailer moves forward under new leadership. According to a press release , the retailer reopened 78 of its previously shuttered locations on Thursday, June 5. This makes 219 reopened stores since coming under the ownership of Variety Wholesalers. The reopened stores are located across Florida, Georgia, Kentucky, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, and Virginia.

Wholesale 278

Wholesale Location Apparel Planning 278

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Planning

Retail TouchPoints

JUNE 10, 2025

Walmart has introduced Sparky, a smiley-faced generative AI-powered assistant capable of synthesizing reviews and offering mobile app users occasion-based recommendations. The retailer promises that it will soon enhance Sparky’s capabilities to include reordering, service bookings and the ability to understand text, image, audio and video inputs. The “Ask Sparky” button in the Walmart app can offer insights to prepare for virtually any occasion.

Payment Services 147

Payment Services Shopping Planning Customer Experience 147

Small Biz Trends

JUNE 12, 2025

Key Takeaways Gift Certificates Drive Sales: Selling gift certificates provides immediate cash flow and boosts overall sales through customer overspending and unredeemed balances. Types to Consider: Options such as physical gift cards, digital certificates, experience gifts, and subscription services allow businesses to tailor offerings to various customer preferences.

Payment Services 68

Payment Services Customer Retention Promotions Returns 68

A1 Retail

JUNE 11, 2025

By Matt Sherwen, Managing Director of Sherwen Studios In just a few weeks, the European Accessibility Act (EAA) will come into force. This mandates that any retailer trading across the EU will need to be fully accessible for all users across their online and digital elements. The Act will cover everything from websites and mobile apps to electronic documents and even in-store self-service checkouts.

Payment Services 66

Payment Services Checkout Social Commerce Customer Experience 66

Retail Gazette

JUNE 9, 2025

Matalan is set to invest over £25m into its UK store estate this year as part of a multi-year transformation programme. The fashion and homeware retailer will upgrade 30 stores and open 10 new or relocated sites across key regions including London, Essex, Hampshire and Northern Ireland. The move follows a £25m funding boost from anchor investors last month.

Store Layout 109

Store Layout Checkout Fashion Customer Experience 109

Advertisement

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

Retail TouchPoints

JUNE 10, 2025

Traditional brick-and-mortar retail is always evolving, and in the competitive market, retailers are more motivated than ever to create compelling in-store experiences. Modern consumers don’t just visit storefronts to shop — they come to engage with products and, more importantly, to connect with brands on a personal level. Creating an effective in-store experience is about more than aesthetics.

Shopping 147

Shopping Consumer Visual Merchandising Returns 147

Small Biz Trends

JUNE 11, 2025

Key Takeaways Implement Seasonal Promotions: Create attractive discounts and promotions on winter essentials to draw customers into your store and encourage purchases. Enhance In-Store Experience: Transform your retail space into a cozy winter wonderland with festive decorations, warm lighting, and engaging sensory elements to attract shoppers. Personalize Customer Interactions: Foster loyalty through personalized service, including greeting customers by name and offering tailored product sugges

Inventory Management 68

Inventory Management Promotions Management Shopping 68

Retail Customer Experience

JUNE 12, 2025

Learn how you can elevate customer engagement by blending physical and digital channels into seamless, memorable shopping experiences with strategies like virtual try-ons, personalized follow-ups, loyalty programs and in-store interactivity.

Shopping 52

Shopping 52

Inside Retail

JUNE 10, 2025

The Albanese government’s plan to hold a productivity roundtable in Canberra this August has received strong support from retail associations. The discussion will be led by Treasurer Jim Chalmers, with experts, unions and business leaders convening to brainstorm ideas to improve economic growth. The Australian Retailers Association (ARA) and the National Retail Association (NRA) have shown strong support for this initiative.

Checkout 130

Checkout Planning Marketing ATS 130

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

Management

Retail TouchPoints

JUNE 12, 2025

In 1932, fledgling Florida department store Bealls went bankrupt and was owned by the bank for more than 10 years. Now, nine decades later, the chain is celebrating its 110 th anniversary and is bigger and stronger than ever, with more than 650 stores across 22 states. The story of how Bealls (pronounced “bells” despite that errant “a”) went from financial ruin to enduring success — achieving a milestone that most companies, retailer or otherwise, never reach — is particularly poignant right now

Marketing 162

Marketing Department Stores Consumer Shopping 162

Small Biz Trends

JUNE 12, 2025

Key Takeaways Celebrate Independent Retailer Month: Every July, independent retailers are highlighted, encouraging communities to explore unique local shops for personalized products and services. Boost Local Economies: Supporting independent businesses contributes significantly to the local economy by creating jobs and keeping money circulating within the community.

Promotions 60

Promotions Shopping ATS Marketing 60

Wiser

JUNE 13, 2025

Make smarter decisions. Close execution gaps. Win at the shelf. Retail execution can no longer be a passive process or annual check-the-box activity. With today’s shoppers moving fluidly between screens and stores, brands must respond in real time—and with precision. That’s where crowdsourced audits come in. By tapping a distributed network of real shoppers, brands can audit thousands of stores, uncover hidden issues, and drive smarter in-store decisions—without ballooning costs or overextending

Promotions 78

Promotions Accounting Planning Location 78

RETAIL MANAGEMENT SOFTWARE

JUNE 9, 2025

In today’s ultra-competitive retail landscape, inventory mismanagement can quietly erode profits. Whether you’re selling sneakers, sofa sets, or fine jewelry, carrying too much stock ties up cash, eats up space, and leads to markdowns. According to the National Retail Federation (NRF), retailers lose an estimated $50 billion annually due to inventory distortion, which includes overstock and out-of-stock issues.

Inventory Management 70

Inventory Management Management Markdowns Jewelry 70

Advertisement

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

Management

Retail TouchPoints

JUNE 12, 2025

Texas grocery chain H-E-B has launched new self-service functionalities for its H-E-B Retail Media network by leveraging the Epsilon Retail Media solution. Now, brands will be able to independently activate and manage campaigns across the retailer’s website and the My H-E-B App, gaining 24/7 real-time reporting of metrics including sales, cost-per-click and click-through rate.

Advertising 147

Advertising Management Planning Marketing 147

Small Biz Trends

JUNE 13, 2025

Key Takeaways Understanding Dynamics: Recognize that the holiday retail season is crucial for both shoppers and businesses, with strategies that blend creativity and commerce to maximize success. E-Commerce Growth: Capitalize on the increasing trend of online shopping by optimizing your website for mobile use and facilitating user-friendly checkout processes as more consumers shift to e-commerce.

Promotions 68

Promotions Target Market Customer Experience Supply Chain Management 68

A1 Retail

JUNE 12, 2025

15.2 million consumers to shop for the Women’s Euros tournament Food and drink sales forecast to hit £441.8 million Retail sales set to be up £129.5 million versus the Women’s World Cup in 2023 The Women’s Euros tournament is forecast to give a £593.4 million boost to the retail sector, according to a new report. The Women’s UEFA Euro 2025 Spending Report , by VoucherCodes.co.uk forecasts a £851.6 million uplift for the UK economy, as fans spend with retailers (£593.4 million) and hospitality

Supermarket 66

Supermarket Consumer Shopping ATS 66

Inside Retail

JUNE 11, 2025

While David Jones’ chief executive Scott Fyfe has positioned the department store’s new loyalty program in partnership with Qantas as a key element in the group’s recovery strategy, retail experts aren’t convinced it’s that simple. “A loyalty program is not the panacea for every business’s long-term growth need,” Adam Posner, The Point of Loyalty founder, told Inside Retail.

Department Stores 162

Department Stores Management Planning Shopping 162

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

Finance