Inside Retail

APRIL 28, 2024

Adore Beaut y Group CEO Tamalin Morton has decided to step down for personal reasons, effective in September. Morton agreed to take on a consulting role to assist the company after a new CEO has been named. “As CEO, Tamalin has done an excellent job delivering Adore Beauty’s financial and operational successes and developing the strategic plan.

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Retail Gazette

APRIL 28, 2024

Shein is expected to boost the FTSE 100 as soon as next month, when the fashion retailer has confirmed it will float its shares in London. Chancellor Jeremy Hunt and Labour’s shadow business secretary Johnny Reynolds voiced their support for the stock market float after Shein executive chairman Donald Tang visited the UK in April. The Chinese retail giant initially indicated a preference to float its shares in New York, where stock market valuations for online firms are usually much higher

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Fashion Marketing 120

Inside Retail

APRIL 28, 2024

Footwear and apparel retailer Foot Locker has debuted a new concept store in New Jersey that it says offers an elevated shopping experience and customer service. The retailer launched the new format at its Willowbrook Mall location and plans to incorporate learnings from this concept into future stores internationally, including in Melbourne later this year.

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Retail Gazette

APRIL 28, 2024

Harvey Nichols owner Sir Dickson Poon has committed to lend an additional £32.5m to the retailer, in a bid to veer it away from financial difficulty. Accounts filed at Companies House last week show that the businessman lent the department store chain £25.5m, and had committed to pay a further £7m following its year-end last April. Poon has now lent £106m in total to the luxury retailer, which now has no external debt.

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Department Stores Finance Accounting ATS 105

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Inside Retail

APRIL 28, 2024

This year, shopping online takes no more than a few clicks – but getting those carts to checkout and beyond? That’s where the real challenge lies. Now more than ever, creating a seamless journey from ordering to unboxing is crucial. At Starshipit , we surveyed leading retailers from around the globe for our latest report, Evolving Expectations 2024 , to bring you the freshest insights on what truly drives customer satisfaction in shipping and fulfilment.

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Checkout Shipping Fulfillment Customer Experience 246

Retail Gazette

APRIL 28, 2024

Ocado is set to face criticism from shareholders today (April 29) over a potential bonus worth up to £14.8m for chief executive Tim Steiner. Shareholder advisory group Glass Lewis has called on investors to vote against the online group’s “egregious remuneration practices” at its annual general meeting. It said “we remain concerned about the potential for excessive remuneration” and “question the need for this enhanced incentivisation tool”.

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Hyken

APRIL 28, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. 5 Reasons Why VIP Customers Are the Key to E-Commerce Growth by Josh Kim (Total Retail) VIP customers significantly impact a business’ bottom line, often contributing a substantial portion of total revenue.

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Customer Experience Advertising Accounting Returns 58

Inside Retail

APRIL 28, 2024

Safari, a popular second-hand clothing store in Japan , has launched a new campaign and e-commerce concept, “Second Life”, to encourage more people to participate in buying and selling pre-loved fashion. Rooted in the nation’s tradition of “Shukatsu,” or end-of-life decluttering, where the elderly bid farewell to possessions accumulated over a lifetime, Safari saw an opportunity to infuse new life into these cherished items.

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Fast Fashion Fashion Accessories 147

Retail Gazette

APRIL 28, 2024

N Brown chair Ron McMillan is stepping down as he retires from the board after 11 years. McMillan, who is due to leave on April 30, will be replaced by group chief executive Steve Johnson on an interim basis until a permanent chair is appointed. The JD Williams and Simply Be owner said it had begun a search for McMillan’s replacement and a further announcement will be made in due course.

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ATS Fashion 52

Inside Retail

APRIL 28, 2024

This year, shopping online takes no more than a few clicks – but getting those carts to checkout and beyond? That’s where the real challenge lies. Now more than ever, creating a seamless journey from ordering to unboxing is crucial. At Starshipit , we surveyed leading retailers from around the globe for our latest report, Evolving Expectations 2024 , to bring you the freshest insights on what truly drives customer satisfaction in shipping and fulfilment.

Checkout 147

Checkout Shipping Fulfillment Customer Experience 147

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Mass Relators

APRIL 28, 2024

PALM BEACH, Fla. – Sunday’s Business Program at the National Association of Chain Drug Stores (NACDS) Annual Meeting reflected NACDS’ commitment to innovation amid exponential change, through the strength of highly engaged retailer and supplier members and through effective and vibrant association leadership. Steven Anderson NACDS chair Mike Wysong, CEO of Care Pharmacies , and NACDS pPresident and CEO Steven Anderson, conveyed clear and consistent NACDS priorities, including: protecting and e

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ATS Management Marketing 52