December, 2023

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The Boon and Bane of Self-Checkout for Retailers

Retail Wire

Retailers appreciate the allure of self-checkout. However, the elevated rate of inventory shrinkage is a pressing concern in the retail industry.

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6 Trends Driving Store Design Innovation in 2024

Retail TouchPoints

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. So it’s no surprise that 47% of executives believe that store design and experience have become more critical to their brand strategy over the past year, according to Retail TouchPoints research.

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Do More In ‘24: Ten Customer Service and CX Tips for the New Year

Hyken

Happy New Year! I want this year to be your best year ever for creating amazing customer service and experiences. And for everything else, too! But as it applies to the customer experience, I thought it would be fun to share some ideas we need to do more of. With that, here are 10 ideas. Many, if not all, will apply to you and your business. Do more in 24!

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5 retailers that need a strong finish for the year

Retail Dive

These retailers have borrowed heavily, delivered soft performance, seen substantial leadership turnover or operate in a heavily discretionary sector. Can they turn themselves around?

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Free Returns Are Starting To Disappear

Retail Wire

Post-holiday blues are setting in for many consumers who have received less than satisfactory gifts this season. The disappointment amplifies when they attempt to make returns, only to be confronted with unexpected return fees.

Returns 297
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Inbox to doorstep: Three strategies to elevate your post-purchase experience

Inside Retail

Relevant, helpful communication with customers post-purchase can turn brand followers into raving fans. Effective communication in this stage of the customer journey can be a key tactic in building long-term customer loyalty which in turn contributes to sustained revenue growth and an increased Customer Lifetime Value (CLV). From the moment a purchase is confirmed to when it arrives at the customer’s doorstep, Klaviyo ’s intelligent marketing automation tools track progress and inform cust

Shipping 290

More Trending

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Beyond Shopping: How Retailers can Turn Stores into Experiential Hubs

Retail TouchPoints

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty. This is crucial considering a recent Publicis Sapient report on customer loyalty , based on a survey of over 8,000 consumers across six countries, revealed that 52% of global consumers report having slight to no brand loyal

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Holiday Layoffs Are Becoming a Costly Trend Called Vibecession

Retail Wire

The holiday season has many workers experiencing a new and unsettling trend — holiday layoffs.

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Win the Customer, Not the Argument

Hyken

In a confrontation with a customer, you have a goal: win the customer , not the argument. I’ve written about this before, and it’s worth coming back to this topic from another angle with a different example. First, an interaction with a customer should never result in an argument. The best people in customer service, sales, or any frontline customer-facing job avoid escalating a confrontation to the level of a dispute.

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Lidl becomes first UK supermarket to double paid maternity and adoption leave

Retail Gazette

Lidl GB has become the first supermarket to introduce 28 weeks full pay for colleagues on maternity or adoption leave. From 1 January 2024, the discount grocery giant will double paid maternity and adoption leave, with colleagues now benefiting from over six months of full-pay, up from 14 weeks. Aldi said the move will not only support parents, but also “set a new benchmark for others in the industry to follow” As part of a raft of new employment benefits , the discounter will also b

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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ARA predicts $9 billion spendathon over the last week before Christmas

Inside Retail

Shoppers in Australia will spend an additional $9 billion during the final week before Christmas, according to the re-forecast by the Australian Retailers Association (ARA), in conjunction with Roy Morgan. This will bring spending for the November-December 24 trading period up to $67.4 billion, an increase of 1 per cent from last year. Across the pre-Christmas period, food spending is expected to reach $27 billion, up 3.2 per cent from last year.

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NRF updates crime report to address faulty numbers

Retail Dive

The group said it didn’t realize an outside assessment of organized retail crime had used an old NRF estimate of total inventory loss, including loss unrelated to theft.

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3 Things Connected TV Can Do that Linear Can’t

Retail TouchPoints

This year for the first time ever, the viewership share of linear television (i.e. traditional broadcast and cable) has fallen below 50% , according to Neilsen. But it’s not that people aren’t watching TV; it’s just that they are no longer watching it the way they used to: streaming is rapidly taking over and now represents nearly 39% of total TV usage.

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Thrift Store Shopper Sells $3.99 Vase for Over $100K

Retail Wire

In a small Goodwill store in Hanover County, Virginia, thrift store shopper Jessica Vincent spotted an unusual green and burgundy striped vase with a price tag of only $3.99. This thrift store find would eventually net her over $100,000.

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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Scurri partners with Asendia UK to offer 100% carbon neutral international shipping through offsetting, and expand cross-border sustainable delivery options

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Scurri, the next-generation delivery management platform, today announces its strategic partnership with Asendia, the world’s leading ecommerce logistics provider, to offer carbon neutral cross-border delivery (through offsetting) to the brands and retailers on its platform.

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Amazon Prime teams up with Odeon for discounted cinema tickets

Retail Gazette

Amazon has teamed up with Odeon to offer its Prime members discounted cinema tickets. From today, Prime members get access to two tickets for £10 at standard Odeon cinemas from Monday to Thursday. Or two tickets for £15 at the chain’s Luxe theatres. The online retail giant said the deal, which is redeemable once per month, offers a saving of more than 45% on the price of an average Odeon ticket.

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Seed Heritage’s reopened Canberra Centre store is now brand’s largest yet

Inside Retail

Seed Heritage has launched its largest store with the reopening of an expanded site at Canberra Centre. The 900sqm store showcases the clothing company’s full offerings across the woman, man, baby, child, teen, and home categories. The expanded store marks Brandbank Group’s aggressive growth strategy, with 500 stores across Australia, New Zealand, Hong Kong and Singapore.

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Sears is a shell of its former self. So why is it reopening some stores?

Retail Dive

The retailer, which once boasted some 3,500 stores, has slowly whittled down its footprint. But recent openings likely don’t signal a turnaround.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Walmart Brings BNPL to Self-Checkout in 4,500 Stores Via Expanded Partnership with Affirm

Retail TouchPoints

Walmart will offer buy now, pay later (BNPL) options at self-checkout kiosks in more than 4,500 U.S. stores through an expanded partnership with Affirm. Walmart and Affirm first partnered in 2019 to bring BNPL options to shoppers on its website and app. Indeed, until recently most BNPL offerings were relegated to the digital realm, but stores are widely seen as the next big area of expansion for this increasingly popular financing option.

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Microsoft and TomTom Partner To Create Conversational AI Assistant for Cars

Retail Wire

TomTom has announced that it will be partnering with Microsoft to create a fully integrated AI-powered conversational automotive assistant for the global automobile industry.

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Post-Black Friday blues: we hate to say we told you so

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! By David Moore, client services manager, Roq, the quality engineering consultancy So, Black Friday (or moreover, month, as it tends to be these days) and Cyber Monday has been and gone, leaving many of us penniless and online retailers scratching their heads as to why their plans went awry.

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Exclusive: Wilko owner eyes 40 stores in next 12 months

Retail Gazette

Wilko owner Chris Dawson has revealed plans to open up to 40 new UK stores next year as he looks to restore the discount chain to its former glory. The Range owner, who bought Wilko out of administration in October, told Retail Gazette he is targeting “shopping centres and only very busy high streets” for the new stores. “I would say 30 to 40 in the first year,” Dawson said.

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Exploring the Advantages and Hurdles of Direct Store Deliveries

Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.

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Struggling Farfetch sold to South Korean retail firm Coupang

Inside Retail

New York-listed South Korean e-commerce giant Coupang has rescued Farfetch Holdings from the brink of bankruptcy through an acquisition that grants the luxury platform access to US$500 million of capital to stay afloat. “Farfetch will rededicate itself to providing the most elevated experience for the world’s most exclusive brands while pursuing steady and thoughtful growth as a private company,” said Bom Kim, founder and CEO of Coupang.

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Will Macy’s follow Sears to the retail graveyard?

Retail Dive

The iconic department store could thrive as a smaller, more focused retailer, but a potential buyout would make a transformation unlikely, analysts say.

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4 Key App Marketing Objectives you Can Nail with Video Content

Retail TouchPoints

Thanks to its versatility and appeal, video content lies at the core of most inbound marketing campaigns nowadays. From boosting sales to increasing brand awareness and educating audiences about your app, video allows you to accomplish most marketing goals like no other type of media. The problem is, with so many options out there, how can you know which kind of video would be the best fit for your app?

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Maine Power Outages Delay Electric Vehicles Mandate

Retail Wire

Things came to a grinding halt in Maine when a merciless storm triggered widespread power outages, causing the state's foremost environmental agency to postpone a pivotal vote on a proposed electric vehicles mandate.

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Disruption Reimagined: How to Conquer, Not Crumble, During Supply Chain Instability

Speaker: Robyn O’Brien - Founder of Sirona Ventures, Adjunct Professor at Rice University’s Business School, Supply Chain Optimization and Logistics Expert

Today’s supply chain leaders are required to stay strong in the face of disruption and not only accept it, but embrace it – after all, progress is made outside of your comfort zone. While it’s easier said than done, conquering the fear of instability in your supply chain is within your reach. Thanks to the advancement of technology and AI, we now have more tools and resources at our disposal than ever before to conquer, not crumble, in the face of uncertainty.

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How Logistics Companies Can Keep up With Consumer Delivery Demands

RIS News

In logistics, staying ahead means embracing technology. Even if that means making financial investments, these usually pay off, resulting in streamlined operations, lower overhead, and improved staff satisfaction.

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Boots unveils plans to launch AI ‘personal shopper’

Retail Gazette

Boots is planning to launch a ChatGPT “personal shopper” tool for its website users in aims to boost online sales. The healthcare company is thought to be testing an artificial intelligence chatbot which would be able to make recommendations for lipsticks and beauty gifts. The chatbot is expected to focus on beauty products rather than pharmacy sales, with the testing believed to be at a very early stage.

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Collins Foods faces class action suit from KFC workers

Inside Retail

Franchisee Collins Foods has confirmed the receipt of a class action claim from certain KFC employees who allegedly were not provided paid 10-minute rest breaks. Shine Lawyers filed the lawsuit at the Federal Court of Australia on behalf of these employees who worked at certain KFC stores from December 4, 2017 to December 4, this year. “Collins Foods takes all its obligations under the Fair Work Act and KFC National Enterprise Agreement very seriously, including the obligation to allow emp

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Costco workers at Virginia store unionize

Retail Dive

The Teamsters represent 18,000 of the big-box retailer's workers, and last year secured a national agreement with improved pay and benefits.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.