Retail Wire

DECEMBER 8, 2023

Retailers appreciate the allure of self-checkout. However, the elevated rate of inventory shrinkage is a pressing concern in the retail industry.

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Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. So it’s no surprise that 47% of executives believe that store design and experience have become more critical to their brand strategy over the past year, according to Retail TouchPoints research.

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Hyken

DECEMBER 26, 2023

Happy New Year! I want this year to be your best year ever for creating amazing customer service and experiences. And for everything else, too! But as it applies to the customer experience, I thought it would be fun to share some ideas we need to do more of. With that, here are 10 ideas. Many, if not all, will apply to you and your business. Do more in 24!

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Retail Dive

DECEMBER 12, 2023

These retailers have borrowed heavily, delivered soft performance, seen substantial leadership turnover or operate in a heavily discretionary sector. Can they turn themselves around?

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In the B2B space, digital expectations are higher than ever. Consumer platforms have made online experiences incredibly user-friendly and efficient, adding pressure for businesses to follow suit to meet the expectations of the modern B2B buyer. Take inspiration from B2C commerce strategies and adapt them for B2B digital interactions. Learn to create engaging and well-crafted consumer shopping experiences with insights and tools from Orium’s report, A Blueprint to B2B Commerce.

Shopping

Retail Wire

DECEMBER 26, 2023

Post-holiday blues are setting in for many consumers who have received less than satisfactory gifts this season. The disappointment amplifies when they attempt to make returns, only to be confronted with unexpected return fees.

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Inside Retail

DECEMBER 10, 2023

Relevant, helpful communication with customers post-purchase can turn brand followers into raving fans. Effective communication in this stage of the customer journey can be a key tactic in building long-term customer loyalty which in turn contributes to sustained revenue growth and an increased Customer Lifetime Value (CLV). From the moment a purchase is confirmed to when it arrives at the customer’s doorstep, Klaviyo ’s intelligent marketing automation tools track progress and inform cust

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Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty. This is crucial considering a recent Publicis Sapient report on customer loyalty , based on a survey of over 8,000 consumers across six countries, revealed that 52% of global consumers report having slight to no brand loyal

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Retail Wire

DECEMBER 15, 2023

The holiday season has many workers experiencing a new and unsettling trend — holiday layoffs.

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Hyken

DECEMBER 6, 2023

In a confrontation with a customer, you have a goal: win the customer , not the argument. I’ve written about this before, and it’s worth coming back to this topic from another angle with a different example. First, an interaction with a customer should never result in an argument. The best people in customer service, sales, or any frontline customer-facing job avoid escalating a confrontation to the level of a dispute.

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Customer Experience ATS 121

Retail Gazette

DECEMBER 11, 2023

Amazon has teamed up with Odeon to offer its Prime members discounted cinema tickets. From today, Prime members get access to two tickets for £10 at standard Odeon cinemas from Monday to Thursday. Or two tickets for £15 at the chain’s Luxe theatres. The online retail giant said the deal, which is redeemable once per month, offers a saving of more than 45% on the price of an average Odeon ticket.

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Speaker: Shaunna Bruton and Kailey Holmes

Unlock the potential of customer data to create personalized retail experiences that resonate with your audience. This webinar will explore the critical role of customer data in modern retail, providing you with strategies to collect, analyze, and apply data to enhance personalization. Learn from leading retailers, like Harry Rosen, and experts on how to turn data into actionable insights that drive customer satisfaction and loyalty.

Shopping

Inside Retail

DECEMBER 18, 2023

Shoppers in Australia will spend an additional $9 billion during the final week before Christmas, according to the re-forecast by the Australian Retailers Association (ARA), in conjunction with Roy Morgan. This will bring spending for the November-December 24 trading period up to $67.4 billion, an increase of 1 per cent from last year. Across the pre-Christmas period, food spending is expected to reach $27 billion, up 3.2 per cent from last year.

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Retail Dive

DECEMBER 4, 2023

The group said it didn’t realize an outside assessment of organized retail crime had used an old NRF estimate of total inventory loss, including loss unrelated to theft.

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Retail TouchPoints

DECEMBER 8, 2023

This year for the first time ever, the viewership share of linear television (i.e. traditional broadcast and cable) has fallen below 50% , according to Neilsen. But it’s not that people aren’t watching TV; it’s just that they are no longer watching it the way they used to: streaming is rapidly taking over and now represents nearly 39% of total TV usage.

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Retail Wire

DECEMBER 19, 2023

In a small Goodwill store in Hanover County, Virginia, thrift store shopper Jessica Vincent spotted an unusual green and burgundy striped vase with a price tag of only $3.99. This thrift store find would eventually net her over $100,000.

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Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.

ATS

Mulesoft

DECEMBER 12, 2023

Love to know everything about artificial intelligence? Discover our top 5 AI predictions to help you keep a pulse on what's to come in 2024. The post 5 AI Predictions for 2024: Navigate the Hype Cycle and Embrace Your Inner Centaur first appeared on MuleSoft Blog.

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Retail Gazette

DECEMBER 20, 2023

Lidl GB has become the first supermarket to introduce 28 weeks full pay for colleagues on maternity or adoption leave. From 1 January 2024, the discount grocery giant will double paid maternity and adoption leave, with colleagues now benefiting from over six months of full-pay, up from 14 weeks. Aldi said the move will not only support parents, but also “set a new benchmark for others in the industry to follow” As part of a raft of new employment benefits , the discounter will also b

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Supermarket 136

Inside Retail

DECEMBER 14, 2023

Seed Heritage has launched its largest store with the reopening of an expanded site at Canberra Centre. The 900sqm store showcases the clothing company’s full offerings across the woman, man, baby, child, teen, and home categories. The expanded store marks Brandbank Group’s aggressive growth strategy, with 500 stores across Australia, New Zealand, Hong Kong and Singapore.

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Retail Dive

DECEMBER 6, 2023

The retailer, which once boasted some 3,500 stores, has slowly whittled down its footprint. But recent openings likely don’t signal a turnaround.

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Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

DECEMBER 11, 2023

Thanks to its versatility and appeal, video content lies at the core of most inbound marketing campaigns nowadays. From boosting sales to increasing brand awareness and educating audiences about your app, video allows you to accomplish most marketing goals like no other type of media. The problem is, with so many options out there, how can you know which kind of video would be the best fit for your app?

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Retail Wire

DECEMBER 20, 2023

TomTom has announced that it will be partnering with Microsoft to create a fully integrated AI-powered conversational automotive assistant for the global automobile industry.

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Retail Times

DECEMBER 18, 2023

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Scurri, the next-generation delivery management platform, today announces its strategic partnership with Asendia, the world’s leading ecommerce logistics provider, to offer carbon neutral cross-border delivery (through offsetting) to the brands and retailers on its platform.

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Shipping Management ATS 116

Retail Gazette

DECEMBER 8, 2023

Wilko owner Chris Dawson has revealed plans to open up to 40 new UK stores next year as he looks to restore the discount chain to its former glory. The Range owner, who bought Wilko out of administration in October, told Retail Gazette he is targeting “shopping centres and only very busy high streets” for the new stores. “I would say 30 to 40 in the first year,” Dawson said.

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Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

Shopping

Inside Retail

DECEMBER 18, 2023

New York-listed South Korean e-commerce giant Coupang has rescued Farfetch Holdings from the brink of bankruptcy through an acquisition that grants the luxury platform access to US$500 million of capital to stay afloat. “Farfetch will rededicate itself to providing the most elevated experience for the world’s most exclusive brands while pursuing steady and thoughtful growth as a private company,” said Bom Kim, founder and CEO of Coupang.

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Retail Dive

DECEMBER 15, 2023

The iconic department store could thrive as a smaller, more focused retailer, but a potential buyout would make a transformation unlikely, analysts say.

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Department Stores 131

Retail TouchPoints

DECEMBER 20, 2023

Walmart will offer buy now, pay later (BNPL) options at self-checkout kiosks in more than 4,500 U.S. stores through an expanded partnership with Affirm. Walmart and Affirm first partnered in 2019 to bring BNPL options to shoppers on its website and app. Indeed, until recently most BNPL offerings were relegated to the digital realm, but stores are widely seen as the next big area of expansion for this increasingly popular financing option.

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Retail Wire

DECEMBER 22, 2023

Things came to a grinding halt in Maine when a merciless storm triggered widespread power outages, causing the state's foremost environmental agency to postpone a pivotal vote on a proposed electric vehicles mandate.

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Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Promotions

Mulesoft

DECEMBER 15, 2023

Can you believe 2024 is nearly here? Before we head into the new year, we’ve compiled a list of the top 10 highest performing and best MuleSoft blogs from 2023! The post The 10 Best MuleSoft Blogs in 2023: A Roundup first appeared on MuleSoft Blog.

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Retail Gazette

DECEMBER 15, 2023

Asda owners Mohsin and Zuber Issa have denied setting up businesses in Jersey for tax reasons, as an ongoing inquiry investigates their business empire. The billionaires are being met with increasing questions from MPs about their large debt pile and complex business structure. In November, Mohsin Issa faced claims that he had “misled” parliament by submitting evidence with inaccuracies.

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Inside Retail

DECEMBER 6, 2023

McDonald’s is planning to open over 8800 stores globally and boost its loyalty program by 100 million members to deliver $45 billion in annual systemwide sales by 2027, which will be its fastest growth period in its history. The fast food chain is targeting to expand to 50,000 restaurants by the end of FY27, with 1000 gross openings across the US and international markets during that year.

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Retail Dive

DECEMBER 22, 2023

The Teamsters represent 18,000 of the big-box retailer's workers, and last year secured a national agreement with improved pay and benefits.

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ATS 133

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