March, 2024

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Retention and loyalty – how to grow when the market is down

Inside Retail

The 2024 Australian Retail Outlook is out now. This must-read resource is packed with exclusive insights from Inside Retail’s survey of retailers about their performance, plans and predictions for the year ahead; trend analyses and advice from industry experts; and interviews with leading retailers, including Ikea, Lush, Outland Denim, Milligram, and many more, about their growth strategies in 2024 and beyond.

Marketing 290
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Salesforce Survey: 36% of Retail Employees Already Using Generative AI

Retail TouchPoints

Retailers have been eager to jump on the generative AI bandwagon: according to a new survey conducted by Salesforce and the Retail AI Council , retail executives estimate that 36% of their employees already are using generative AI today, with that figure projected to rise to 45% by 2025. Additionally, 93% of these retailers say they’re already using generative AI to support personalization of customer-facing communications like emails and product recommendations.

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Walmart Self-Checkout Experiment Sparks Controversy

Retail Wire

Walmart self-checkout lanes are possibly being reserved for select customers like Walmart+ subscribers and delivery drivers as part of an experimental phase where different methods are being tested.

Checkout 280
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Exclusive: Google Debuts New Retail Media Solution with Lowe’s as First Beta Tester

Retail TouchPoints

Google wants a bigger piece of the traffic driven by retail media advertising. To start getting it, the tech company has launched a new offsite retail media solution in closed beta. Lowe’s has signed on to be one of the first retailers to test the solution for what will be the first offsite retail media offering from Lowe’s One Roof retail media network on Google Search and Shopping inventory, according to a blog post that will be published today, which Retail TouchPoints reviewed in advance.

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From Concept to Deployment: Building Commerce Storefronts with Composable UI

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Retailers suffer longest dip in sales since Covid-19 lockdown

Retail Gazette

Retailers are suffering from the longest dip in sales since the 2020 pandemic as consumers cut back for the fifth consecutive month. Like-for-like sales across fashion, homewares and lifestyle slipped 1.3% in February, according to new figures from accountancy firm BDO. Fashion was hit the hardest, with overall sales down 4.8% and instore sales plunging 8.2% last month.

Wholesale 145
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White paper: Re-Telling Retail

Retail Focus

The dynamics of storytelling in the volatile retail landscape have fundamentally changed and will shape our perception of the future. In this report in partnership with Retail Focus, James Breaks, Associate Director of Design at rpa: group , takes a close look into the past, present and future of our relationship with brands, and how we engage with them.

ATS 277

More Trending

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How to Never Put a Foot Wrong in Retail Media

Retail TouchPoints

Retailers that have recently launched their own retail media businesses should learn from what the established leaders already do. The biggest player, with 60% of the $45 billion market, is Amazon, followed by the likes of Walmart and Target, which, combined with a few other large players, are expected to take a combined 25% of the space, according to Boston Consulting Group.

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The unexpected impact of international retail disrupters Temu and Shein

Inside Retail

While Australia has its own unique retail ecosystem, the ripples of what happens in the US often hit our shores. That typically includes the ‘Super Bowl of advertising’: the actual Super Bowl. Along with the usual celeb-studded ads, this year there was something else that made people take note. Chinese-based online marketplace Temu had not one, but two ads in the main game broadcast on CBS with a total of six ads during the game day.

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Planning to Prevent Workplace Violence in Retail

Retail TouchPoints

A 2022 U.S. government study found an annual average of 1.3 million nonfatal workplace violence incidents between 2015 and 2019. This is a rate of eight nonfatal violent crimes per 1,000 workers aged 16 or older. In addition to the safety risk to employees and customers alike, workplace violence incidents are costly to retailers. The National Institute for Occupational Safety and Health estimates that workplace violence costs employers more than $120 billion annually in claims, litigation, added

Planning 279
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Tyson Foods Faces Boycott After Report Claims Company Plans To Hire Asylum Seekers

Retail Wire

Tyson Foods, the well-known food processing company, finds itself in hot water as calls for a boycott surge due to allegations of planning to employ migrants at its factories.

Planning 340
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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Asda’s second store strike dates confirmed for Easter weekend

Retail Gazette

Asda workers at its Wisbech store are set to strike during Easter weekend, one of the supermarket’s busiest times of the year, the GMB union has warned. Roughly 170 staff members will walk out on 29 and 30 March in a 48 hour strike, the trade union said. GMB claimed industrial action had been triggered by hour cuts and a rise in a bullying management culture.

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Six Ways to Create Your Brand’s Experience Personality

Hyken

Last week, I wrote an article that compared the different concert experiences I had with two rock legends, Bob Dylan and Ringo Starr. The title of the article summed up the point I was trying to make: Do You Give Your Customers an Experience – Or Just a Transaction ? How to Create an Experience Personality I want to take it a step further this week.

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High Court Rules Against Government in Marks & Spencer Marble Arch Store Dispute

365 Retail

In a pivotal legal battle over the future of Marks & Spencer’s flagship store at Marble Arch, London, the High Court has ruled in favour of the retailer, granting a judicial review against the Secretary of State for Levelling Up, Housing, and Communities, Michael Gove’s decision to deny planning permission for the redevelopment of the site.

Planning 127
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Piercing salon SkinKandy heads across the Tasman

Inside Retail

Piercing retailer SkinKandy is expanding into New Zealand, with Westfield Riccarton in Christchurch as its first location in the country. “Exciting growth continues at SkinKandy. Our international growth journey starts with hoardings up at our first store locations in New Zealand, getting ready to bring the piercing revolution to the amazing people of Aotearoa,” SkinKandy CEO Dain Friis said.

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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Google Personalizes Shopping Experience Using Customer’s Ratings and Brand Preferences

Retail TouchPoints

Google has begun using the zero-party data of customers’ thumbs-up/thumbs-down style ratings and brand preferences to better personalize its shopping experience, helping consumers find the exact products they want among the 45 billion listed by the search engine. These tools join Google’s AI-powered image generation feature, which shows customers photorealistic images that illustrate text queries like “colorful quilted spring jacket.

Shopping 297
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Lawmaker Queries FDA Over Neuralink Inspection

Retail Wire

U.S. Representative Earl Blumenauer, deeply embedded in health policy, has directed inquiries toward the Food and Drug Administration (FDA). His concern? Why the FDA didn't scrutinize Elon Musk's Neuralink before greenlighting human trials for its brain implants.

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Asda faces second store strike amid slashed hours and alleged ‘bullying’ culture

Retail Gazette

Asda is set to face a second strike after GMB members at its Wisbech store voted to strike over claims of reduced hours and a rise in “bullying management” culture. According to the trade union, the ballot, which saw more than 97% voting to walk out with a turnout of 87%, was also sparked over claims that workers are unhappy over what it describes as “poor” levels of training and support for their job roles, as well as health and safety issues being “ignored”.

Grocer 136
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Rocking Customer Experience with Jim Serger

Hyken

This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more: How can businesses create experiences that get repeat business and nurture brand loyalty? How can businesses think outside the box to create fan-like loyalty among their customer base? What lessons can companies learn from the legendary rock band, Van Halen, in creating loyal customer followings?

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Dollar General plans 800 stores this year as rival Dollar Tree pulls back

Retail Dive

Thirty of those will be under its Popshelf banner, though the discount retailer is taking the concept’s expansion slowly given its discretionary focus.

Planning 129
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Planning to sell online in the US? Here are some tactics to ensure success

Inside Retail

Selling online in the US can be lucrative, as many Australian retailers and brands are discovering. But there is a fine line between success and failure. Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business.

Planning 290
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Patagonia Workers in Reno Store Vote to Join Union

Retail TouchPoints

The associates at a Patagonia store in Reno, Nev. have voted to join the United Food and Commercial Workers (UFCW) Local 711 , marking the first successful unionization effort at a Patagonia store. Along with the Retail, Wholesale and Department Store Union (RWDSU), the UFCW has been making inroads at other outdoor retailers recently, organizing nine REI locations across the U.S. with the RWDSU and five Vertical Endeavors climbing gyms in Minnesota.

Outdoor 297
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Automakers Might Be Sharing Your Driving Data With Insurers

Retail Wire

A software company owner, Kenn Dahl, recently experienced a significant increase in his car insurance rates. Upon investigation, he discovered that his driving data was being shared with insurers without his explicit consent.

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Exploring the Advantages and Hurdles of Direct Store Deliveries

Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.

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Shein breaches UK company law after failing to disclose human owner

Retail Gazette

Shein’s UK arm has breached company law after failing to disclose its ownership, a move which could disrupt the fast-fashion giant’s plans to consider a London floatation. Under company law, businesses are legally required to declare their ultimate human beneficial owner – also known as their “person with significant control” (PSC). Filings on Companies House show Shein Distribution UK Ltd has listed Singapore-based Roadget Business Pte Ltd as its PSC and not an individual.

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Fenwick Newcastle Undergoes First Phase of £40 Million Renovation

365 Retail

Fenwick has initiated the first phase of its ambitious renovation plan for its flagship Newcastle store, with activities commencing in March. This renovation is a component of a £40 million investment strategy aimed at modernising and preparing the store for future generations. Mailen Design has been tasked with the careful and thoughtful redesign of the store’s original 1880s façade.

Planning 120
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Academy Sports + Outdoors Plans to Expand by 160 to 180 Stores Over Next Five Years

Shopping Center

Katy, Texas — Sporting goods retailer Academy Sports + Outdoors has announced plans to open 160 to 180 new stores over the next five years. Half of the new stores are… The post Academy Sports + Outdoors Plans to Expand by 160 to 180 Stores Over Next Five Years appeared first on Shopping Center Business.

Outdoor 115
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‘No viable offers’: Godfreys to be wound down

Inside Retail

Godfreys will be closed down after its administrators failed to seal a favourable acquisition proposal for the collapsed vacuum retailer. PWC received 55 expressions of interest and six indicative offers during the sale process. However, some of the interested parties withdrew while the others did not provide a sufficient offer to secure the business in the long term.

Returns 290
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Disruption Reimagined: How to Conquer, Not Crumble, During Supply Chain Instability

Speaker: Robyn O’Brien - Founder of Sirona Ventures, Adjunct Professor at Rice University’s Business School, Supply Chain Optimization and Logistics Expert

Today’s supply chain leaders are required to stay strong in the face of disruption and not only accept it, but embrace it – after all, progress is made outside of your comfort zone. While it’s easier said than done, conquering the fear of instability in your supply chain is within your reach. Thanks to the advancement of technology and AI, we now have more tools and resources at our disposal than ever before to conquer, not crumble, in the face of uncertainty.

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How Bal Harbour Shops’ Unique Traveling Mall Connects with Luxury Consumers

Retail TouchPoints

Matthew Whitman Lazenby and his family have never dreamed small. Back in the 1950’s his grandfather, Stanley Whitman, decided to open a luxury shopping mall in Florida that would rival Manhattan’s Fifth Avenue. Inspired by the Lincoln Road shopping district in nearby Miami Beach, Bal Harbour Shops and the Whitman family — who still own and operate the enterprise — have continuously flown in the face of convention — and found enormous success as a result.

Shopping 295
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JetBlue and Spirit Airlines Call Off $3.8 Billion Merger

Retail Wire

JetBlue and Spirit Airlines have called off a planned merger that began two years ago. The airlines said the decision was amicable but claimed that ongoing regulatory hurdles would have made merging the two companies difficult.

Planning 279
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Majestic Wine CEO slams ‘unworkable’ post-Brexit tax rules set to cause price hikes

Retail Gazette

The boss of Majestic Wine has slammed the new post-Brexit alcohol duty system, warning it will cost both businesses and shoppers more money. The price of some red wines could rise by over 40% next year, British shoppers have been told, after the government ignored calls from the wine industry to scrap complicated post-Brexit changes. As a result, the number of tax bands for wine will rise from one to 30, with retailers saying it will now cost them more money to administer.

Planning 130
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"Subtle luxury" defines Shoreditch jewellery store by Hollie Bowden Interiors

Dezeen

Interior design studio Hollie Bowden Interiors has created fine jeweller Rachel Boston's flagship store and showroom in London. Located in Shoreditch's Redchurch Street, the store is split into four main areas – the retail space, private appointment area, workshop and office space for the jeweller's team of 12. The space blends a neutral palette of glass, steel and sycamore wood veneer The store aims to blend a neutral material palette of glass and steel with sycamore wood veneer and velvet moha

Location 116
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