The Retail Doctor
JUNE 26, 2025
When you make a high-consideration purchase: a luxury mattress, custom flooring, high-end appliances, you’re not just buying a product. You’re buying confidence. You’re trusting that someone, somewhere, will know what customer service is and have your back if something goes wrong.
The Retail Doctor
JUNE 24, 2025
While attending Momentum 2025 by Manhattan Associates last week in Las Vegas, I had the opportunity to moderate a panel conversation that hit home for every retailer in the room.
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The Retail Doctor
JUNE 17, 2025
Target's empty shelves reveal a costly truth: disconnected retail operations lose sales daily. Learn why unified systems separate winners from losers.
The Retail Doctor
JUNE 12, 2025
SHOP VIDEOS PODCAST BLOG LOGIN Sales Training Retail Sales Training Online Retail Sales Training In Person Speaking Consulting Event Planners Retail 101 Selling Luxury Retail Retail Sales Training Retail Sales Training Online Retail Sales Strategy Retail Merchandising Retail Customer Service The Retail Doctor Video Library Retail News About Clients Contact us Why Experienced Retail Staff Still Struggle To Convert Shoppers By Bob Phibbs, the Retail Doctor | June 12, 2025 --> Subscribe to our news
The Retail Doctor
JUNE 9, 2025
Retail's dirty little secret? Most of our systems don’t talk to each other. For years, we’ve bolted on new tech in hopes it would create clarity. Instead, we ended up with disconnected software—each tool with its own data, interface, and logic. The warehouse couldn’t see labor needs. POS had no idea what was stuck in the receiving area. Scheduling was a guessing game.
The Retail Doctor
FEBRUARY 12, 2025
Artificial intelligence (AI) is no longer just a buzzword—it's becoming an essential tool for brick-and-mortar success. I recently wrote about the dangers of some of the tools being deployed to frontline staff creating Retail's AI Taskmasters. This post is a wrap-up of my recent visit to the National Retail Federation's Big Show Innovation Zone; I discovered four groundbreaking AI solutions that are transforming how physical stores operate, secure their assets, and engage with customers.
The Retail Doctor
FEBRUARY 17, 2025
I don’t care what side of politics you are on, the new administration in its first month in office unleashed waves of uncertainty surrounding the continued funding of federal grants, the work of federal employees and tariffs.
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