Retail Focus
MAY 27, 2025
Retailers are no strangers to tracking every item on the shelf, but most still ignore the true value of their digital shelves. Your product images, promotional videos, branded templates, and SEO content arent just accessories to your brand, but also assets with measurable impact. When treated as stock, these resources can significantly sharpen your competitive edge.
Inside Retail
MAY 27, 2025
While digital shopping channels, such as TikTok Shop, continue to thrive in todays omnichannel retail landscape, a strong customer preference for in-store shopping remains. Data released by American bank holding company Capital One confirmed that 72 per cent of consumers shop in stores on a weekly basis. On top of that, Capital One forecasts that 80.8 per cent of retail sales are expected to occur in brick-and-mortar stores throughout this year.
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Retail TouchPoints
MAY 27, 2025
Earlier this spring, Amazon and Walmart released investor updates within one day of each other that presented an interesting juxtaposition of how the two companies approach innovation: The long and short of it is that Amazon is a Why company, while Walmart is an And company. Walmart CEO Doug McMillon in an April 9 update following the companys investment community meeting: Were an and company.
Retail Wire
MAY 27, 2025
McDonald’s has announced that CosMc’s will soon be no more. According to UPI , the beverage-focused concept store will shutter its five pilot locations in the coming weeks, 18 months after it was first launched. However, all is not lost, as some of the beverages will be added to the menus of more than 13,000 U.S. McDonald’s locations after the final CosMc’s are shuttered.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Hyken
MAY 27, 2025
Ive been reviewing my customer experience research , specifically the section on the future of customer service and AI (Artificial Intelligence). A few findings prove thatcustomers are frustrated and lack confidence in how companies are using AI: In general, 57% of customers are frustrated by AI-fueled self-service options. 49% of customers say technologies like AI and ChatGPT scare them. 51% of customers have received wrong or incorrect information from an AI self-service bot.
Inside Retail
MAY 27, 2025
In 2025, retail is definitely a battleground where the customer experience (CX) can make or break a brand. In an industry where 86 per cent of consumers are willing to pay more for a great experience, yet only 22 per cent feel that retailers truly understand their needs, the gap between expectation and execution is massive. It’s not all doom and gloom, however, there are amazing retailers out there that create immersive, seamless, and personal experiences and win by changing shoppers into
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail Assist
MAY 27, 2025
Worldwide end-user spending on public cloud services is projected to reach 542 billion in 2025. Yet executives estimate that at least 30% of their cloud spending is wasted. That is a huge amount of budget disappearing into underused or untracked services. Two-thirds of businesses say that chasing rising cloud costs disrupts both finance and IT teams.
Retail Wire
MAY 27, 2025
Davids Bridal has introduced a bold new vision for bridal shopping with the launch of its first Diamonds & Pearls store. This innovative concept delivers a one-of-a-kind customer experience, reimagining what it means to say yes to the dress. Davids Bridal will debut its groundbreaking Diamonds & Pearls concept store in Delray Beach, Florida, on May 29.
Inside Retail
MAY 27, 2025
More than 80 per cent of Australian consumers use digital aids during their shopping journey, regardless of whether they complete their journey online or in a physical store. The most common aids, according to research commissioned by Shopfully, include promotion hunting, product searching, or price comparison. So, how should retailers respond to the trend, and what are the potential risks of such tech-driven journeys?
Retail TouchPoints
MAY 30, 2025
Victorias Secret is the latest retailer to be hit by a cyber attack following similar incidents at Marks & Spencer , Dior , Harrods and Adidas , all this month. On Thursday the Victorias Secret website featured a message that the site had been shut down due to a security incident, however, consumer commentary online indicates that website outages may have started much earlier in the week.
Speaker: Steve Worthy, MBA
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
365 Retail
MAY 27, 2025
Cyber attacks are no longer rare events. They happen every day, and tech companies are often the first to be affected. Whether you handle client data, build applications, or operate on cloud infrastructure, the risk is real. The question isnt if you’ll be targeted, but when. Thats why certified penetration testing isnt just a good idea, but a necessary layer of protection.
Retail Wire
MAY 30, 2025
Target continues to eliminate its diversity, equity, and inclusion (DEI) practices despite ongoing customer pushback. Bloomberg Law is reporting that after joining Target last summer to succeed retiring legal and compliance director Don Liu, who spent nearly nine years there trying to reduce the company’s outside counsel panel using DEI and other criteria, including efficiency and risk tolerance, Amy Tu is departing Target.
Inside Retail
MAY 29, 2025
Dissh has had one of the most successful rebrands in the Australian retail landscape from a standalone multi-brand boutique in Brisbane to a global social media-phenomenon. It’s the kind of before and after story that brands dream of executing. Inside Retail connected with the CEO and creative director of Dissh, Lucy Henry-Hicks, on how the brand has approached international expansion and finding the Dissh girl in new markets abroad.
Retail TouchPoints
MAY 30, 2025
As online purchases increased and face-to-face consumer engagement with staff reduced, more and more retail brands leaned into communications that reflected this new reality. They focused on purpose, product superiority, promotion and emotional benefit. The result? Employee-centric communications were relegated to the scrap heap of advertising. But now, there has been a renaissance.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Retail Gazette
MAY 26, 2025
M&S is ramping up its store renewal strategy with plans to open 12 new food halls across England including what will become its largest standalone food store to date. The new sites, which sit on former Homebase plots, will create over 550 jobs and form a central part of M&Ss store rotation programme aimed at building bigger, better locations.
Retail Wire
MAY 27, 2025
Salesforce, a company known for its wide-ranging customer relationship management (CRM) software and recent purchase of Slack (in 2021, for $27.7 billion, according to CNBC ), is now set to make another major acquisition in a deal worth approximately $8 billion in equity value. In a May 27 press release announcing the agreement, it was noted that those who hold Class A and Class B-1 common stock in Informatica will receive $25 in cash per share as part of the terms of the buyout.
Inside Retail
MAY 27, 2025
Brett Blundys latest venture, Lays, is looking to reinvent a category hes had a storied past with lingerie. Once again, Blundy has partnered with Ray Itaoui to scale Lays into a global brand. Blundy and Itaoui co-invested in Bras N Things in the buyback, before selling it to Hanes for $500 million in 2018 and co-invested in premium lingerie brand Honey Birdette, before selling it to Playboy for $443 million in 2021.
Retail Dive
MAY 27, 2025
The department store returns to family control with traffic and sales comps up, and in a position to steal share from Saks Fifth Avenue.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Retail Gazette
MAY 28, 2025
The influencer brand boom shows no signs of slowing but Tala is playing a different game. Launched in 2019 by influencer-turned-entrepreneur Grace Beverley, Tala began as a digital-only brand focused on core activewear delivering thoughtfully designed, flattering essentials for women, made by women. In an increasingly saturated market, it quickly stood out.
Retail Bound
MAY 27, 2025
For product startups aiming to make a big splash in retail, navigating the turbulent waters of the market can be daunting. With countless obstacles to overcome, from fierce competition to rapidly changing consumer preferences, strategic partnerships are more critical than ever. In this blog post, we will explore why product startups need both PR agencies and retail channel management agencies to succeed in the retail sector.
Inside Retail
MAY 27, 2025
When Adwaita Nayar co-founded Nykaa alongside her mother, Falguni Nayar, in 2012, India was a conspicuous outlier in the global beauty landscape. Despite being one of the worlds largest and youngest consumer markets, it lacked a unified retail platform for beauty, and it was no equivalent to Sephora, Ulta, or even a drugstore chain like Boots. Imagine being in a country where there was no one place where you could find beauty products, Adwaita Nayar, co-founder and CEO of Nykaa Fashion, shared d
Retail TouchPoints
MAY 28, 2025
Salesforce will beef up its cloud data management capabilities with the purchase of Informatica for $8 billion in equity value, net of Salesforces current investment in the company. Holders of Informaticas Class A and Class B-1 common stock will receive $25 in cash per share when the acquisition closes early in Salesforces 2027 fiscal year, which begins in January 2027.
Speaker: Beth Sunshine, SVP, Up Your Culture
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Retail Gazette
MAY 27, 2025
Home Bargains has unveiled its “cutting-edge” one-million square foot automated distribution centre just outside Liverpool. The discount chain said its new 400m warehouse in St Helens, Merseyside, will operate “around the clock” to support 300 Home Bargains stores. The facility utilises order picking technology from Witron allowing for 80% of the stock picking in the centre to be automated.
Rangeme
MAY 28, 2025
As brands grow, demand planning evolves from a monthly or batch-based spreadsheet chore into a reality that can make or break a fiscal quarter. With sales channels multiplying, supply chains still shaky, and consumer behavior moving fast, your ops need to be nimble even when you don’t have perfect data. Following are 7 steps you can take to secure your supply chain.
Inside Retail
MAY 28, 2025
In Australias current retail terrain, an abundance of businesses may assume they are protected from copycatting and opportunistic competitors, simply because they have registered their business name with the Australian Securities and Investments Commission. According to franchising expert, Tereza Murray, this common misconception may result in an arduous and complex legal process, particularly for new business owners.
365 Retail
MAY 27, 2025
You’re sipping your coffee, browsing through emails, when you catch a glimpse of your smile in the mirror and it’s not as sparkly as you recall. Morning routines, unbeknownst to you, can gradually dull teeth. Fortunately, with clever adjustments and the use of the right products such as Spotlight oral care whitening strips , you can regain that sparkle in your smile.
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Retail TouchPoints
MAY 30, 2025
Stitch Fix is continuing to test out new ways to introduce more flexibility into its digital styling service. After expanding the size of its fixes (what the company calls the selection of items that are sent to customers for trial) from five items to as many as eight in 2024 , Stitch Fix is now introducing two new ways to build fixes. Build a Fix Around a Specific Item In 2021, Stitch Fix also introduced Freestyle , which allows customers to shop individual items whenever they want.
Retail Customer Experience
MAY 27, 2025
With the advent of the digital age, social media has grown beyond its initial role of connecting people and sharing updates. Although social media was not designed to generate in-store retail activity, it has been instrumental in driving brand familiarity and customer interaction.
Inside Retail
MAY 28, 2025
Strong growth potential of athleisure brands is expected to drive up demand for prime retail tenancies, according to a report by CBRE. CBREs Fitness Becomes Fashion report shows that demand for athleisure clothing in Australia has been booming thanks to the rise of remote work, active lifestyles, social media and a generational shift. As a result, many brands have been looking to expand their online success into physical retail stores.
The Retail Doctor
MAY 30, 2025
If you have felt like the pace of change in retail is accelerating, you are right. The Unified Commerce Benchmark (UCB) 2025 report by Manhattan Associates, now covering 250 specialty retailers, paints a clear picture. Unified commerce means integrating all retail systems so the customer journey, whether in-store, mobile, or online, is seamless and consistent.
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
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