How to overcome 5 retail industry challenges
Retail Dive
MARCH 25, 2024
Discover tips and tricks to help you tackle some of the top HR pain points for stores and wholesale businesses.
Retail Dive
MARCH 25, 2024
Discover tips and tricks to help you tackle some of the top HR pain points for stores and wholesale businesses.
Inside Retail
MARCH 25, 2024
In an era of fierce competition to attract consumers’ tightening budgets, customer experience has become the key edge retailers can deploy to stand above the competition. Shopify – the commerce platform powering 25 per cent of online retail in Australia – is equally proficient at managing in-store retail transactions, making it the go-to supplier of solutions for retailers transacting across multiple channels.
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Retail Customer Experience
MARCH 25, 2024
To combat the threat of manager attrition, forward-thinking retailers are more focused on store managers than ever.
Retail Times
MARCH 27, 2024
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! In an era marked by a huge rise in retail technological advancements aimed at enhancing convenience, the self-checkout experience can fall short of its promise, leaving shoppers grappling with frustrations and inefficiencies.
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In today's digital world, your online reputation can make or break your business. Protecting it requires proactive strategies, from monitoring customer reviews and social media mentions to responding professionally and showcasing positive feedback. This guide will help you establish a strong online presence, address negative comments effectively, and leverage SEO to highlight your best qualities.
Retail TouchPoints
MARCH 28, 2024
Recent reports show that traffic delays cost U.S. drivers an average of 51 hours of lost time in 2022, and that number is on the rise — in 2021, the average was 36 hours. For the typical commuter, those lost hours can be frustrating. They extend the workday and increase fuel expenses. In fact, some studies have even found that traffic takes a toll on drivers’ health by increasing stress levels.
V Count
MARCH 28, 2024
In any business, whether it’s selling goods or providing services, maintaining a high level of customer satisfaction should always be a priority. It’s easy for companies that have a heavy focus on sales to neglect the importance of ensuring customer satisfaction. However, what is often overlooked in these instances is the direct correlation between highly satisfied customers and increased business loyalty and repeat purchases.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Inside Retail
MARCH 26, 2024
Supermarket chain Coles says it is looking to scale artificial intelligence across its operations to enhance customer experience. In one example, partnering with Microsoft, the supermarket chain is adopting a “computer vision feature” that accurately scans fresh produce through plastic bags. Coles also deployed the technology to monitor deli counters, alerting staff when a customer approaches to ensure assistance.
Retail Wire
MARCH 26, 2024
Fast-food chains in California are axing jobs to get ahead of the wage rise for the sector determined by a Californian state law that will take effect in April.
Retail Customer Experience
MARCH 26, 2024
BJ’s Wholesale Club is leveraging Simbe’s Store Intelligence platform to boost the customer experience and provide store associates more time to assist customers.
Retail TouchPoints
MARCH 27, 2024
Google has begun using the zero-party data of customers’ thumbs-up/thumbs-down style ratings and brand preferences to better personalize its shopping experience, helping consumers find the exact products they want among the 45 billion listed by the search engine. These tools join Google’s AI-powered image generation feature, which shows customers photorealistic images that illustrate text queries like “colorful quilted spring jacket.
Advertiser: ZoomInfo
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
Inside Retail
MARCH 26, 2024
Alquemie Group has appointed Scott Evans as its new Group CEO, succeeding Sacha Laing who is stepping down after five years in the role. Evans’s appointment is expected to take effect in June, while Laing will remain working at Alquemie until mid-April. Evans has spent the past 10 years as CEO and MD of Mosaic Brands, with Erica Berchtold recently announced as his successor.
Retail Wire
MARCH 27, 2024
U.S. Representative Earl Blumenauer, deeply embedded in health policy, has directed inquiries toward the Food and Drug Administration (FDA). His concern? Why the FDA didn't scrutinize Elon Musk's Neuralink before greenlighting human trials for its brain implants.
Retail Focus
MARCH 27, 2024
Premium men ’ s grooming brand Captain Fawcett is set to expand into India, landing in an industry that reached US$ 2.1 billion in 2023. The business expects the India opportunity to grow to a six-figure revenue in the next few years. The business, headquartered in King ’ s Lynn, Norfolk, was founded by Richie Finney following two decades working in the British film industry.
Retail TouchPoints
MARCH 25, 2024
To mark Earth Month in April, Staples is launching a battery recycling program that has already seen recycling rates soar from less than 50 batteries per week to thousands per location in test stores. Beginning in April, the retailer will offer a free battery recycling box (while supplies last), in which consumers can collect batteries at home and return them to Staples for free recycling.
Speaker: Becky Parisotto and John Vurdelja
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
Inside Retail
MARCH 25, 2024
Retail billionaire Solomon Lew has announced plans to spin off two major brands Peter Alexander and Smiggle from his public company Premier Investments next year, as part of a global expansion strategy. Children’s stationery label Smiggle is expected to become a separately listed company by the end of January, while the demerger of pyjamas retailer Peter Alexander will also take place later next year.
Retail Wire
MARCH 28, 2024
Over the last few years, inflation has caused prices to creep up and impact pretty much everything. However, Costco is still keeping the price of its hot dog-soda deal where it is.
Retail Gazette
MARCH 26, 2024
Boots will begin selling Covid-19 vaccines from next week as part of a private vaccination service. The single-dose Pfizer jab will be available at 50 of its stores from 1 April for £98.95, The Times reported. This will be the first time a Covid-19 vaccine will be available outside of the NHS since the government’s mass vaccination programme in December 2020.
Retail TouchPoints
MARCH 29, 2024
E.l.f. Cosmetics will be the first brand featured in a TikTok Shop Super Brand Day, which will put the brand front and center on the social media platform from March 31 to April 3, 2024. The special TikTok activation will complement E.l.f.’s larger celebration of the brand’s 20th anniversary and also mark its one-year anniversary on TikTok Shop. E.l.f was an early adopter of the TikTok platform as well as its Shop functionality. “E.l.f. has thrived on TikTok Shop by creatively engaging wit
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Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.
Inside Retail
MARCH 25, 2024
Australian menswear brand MJ Bale has established a new national flagship store at No 1 Martin Place, the Sydney General Post Office (GPO). The MJ Bale flagship is situated at the intersection of Pitt Street and Martin Place on the northeast ground level of the GPO. The store’s interior was designed by Mandy Edge of Mandy Edge Design Studio, with the idea of “menswear as theatre” It boasts original eight-meter-high ceilings, elaborate marble and gold wall finishes, graphic bla
Retail Wire
MARCH 29, 2024
In a bid to beat rival platforms like Instagram and TikTok, YouTube has revealed that numerous creators are now monetizing their short videos on the platform and earning a sizable paycheck.
Retail Dive
MARCH 29, 2024
Most of those layoffs came in January, though some were the result of earlier changes to the retailer's sourcing organization.
Retail TouchPoints
MARCH 27, 2024
China-based lifestyle retailer Miniso is continuing its rapid expansion across the U.S., with plans for stores in a dozen new markets through a partnership with mall operator CBL Properties. The first wave of store openings started in November 2023 at malls in Roanoke, Va. and Winston-Salem, N.C., followed by a January 2024 opening in Myrtle Beach, S.C.
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Creating a solid web presence is crucial for small business success in today's digital world. This blog covers five essential tips to help you build and strengthen your online presence. Learn how to create a professional website, optimize it for search engines, and leverage social media to engage with your audience. We'll also guide you on the importance of local listings and how to maintain a consistent brand across all platforms.
Inside Retail
MARCH 27, 2024
Collectible toy retailer Pop Mart says its net profit increased by more than 100 per cent last year. The growth is largely due to expansion in multiple markets, especially in Asia where the ‘blind box toy’ specialist’s next expansion plan is into Vietnam with the opening of its first two stores. The stores, set to open in May, will be located in District 7 of Ho Chi Minh City and the tourist resort destination Ba Na Hills near Danang, the president of Pop Mart International, Ju
Retail Wire
MARCH 29, 2024
Kroger, the grocery chain, has announced the closure of three spoke facilities in its e-commerce operations in Texas and Florida. This decision marks a strategic shift for the company in its efforts to streamline operations and enhance efficiency.
Retail Dive
MARCH 28, 2024
The move to buy SRS Distribution will help the home improvement company lean in to its plan to boost business with its pro customers.
Retail TouchPoints
MARCH 29, 2024
BJ’s Wholesale Club will open five warehouse club stores in Tennessee, South Carolina, Florida and Indiana. These will be the first of 12 new locations planned for BJ’s 2024 fiscal year, which will end in February 2025; the retailer also plans to open 15 gas stations during this period. The new stores will be located in: Maryville, Tenn., in the Knoxville market, BJ’s fourth location in the Volunteer State; Myrtle Beach, S.C., the second store in the Palmetto State; Palm Coast and West Palm Beac
Advertiser: ZoomInfo
In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.
Inside Retail
MARCH 27, 2024
Hong Kong-headquartered fashion retailer Esprit Holdings has reported an annual net loss of HK$2.339 billion ($460 million) following an “extremely difficult and distressing” year. Revenue for the year ended December 31 was HK$5.912 billion, representing a 16 per cent decrease. Revenue from e-commerce, wholesale and retail all dropped by 14-20 per cent, while licensing sales remained relatively stable.
Retail Wire
MARCH 28, 2024
Subaru is recalling 118,000 SUVs and sedans in the United States due to a faulty sensor that might hinder air bag deployment during a crash, as per the National Highway Traffic Safety Administration (NHTSA) announcement on Wednesday.
Retail Dive
MARCH 27, 2024
As pressure mounts on the sector from declining hardware sales and rising streaming subscriptions, analysts question the retailer’s long-term survival.
Retail TouchPoints
MARCH 27, 2024
Instacart has launched the Instacart Developer Platform (IDP) , a publicly available API program that will enable third-party companies to integrate Instacart’s fulfillment and delivery functionality into their websites and apps. The new program allows developers and companies with app- and web-based experiences to integrate with Instacart’s marketplace, allowing users to order the products mentioned or needed (e.g. for meal planning or cooking content, for example). “With the launch of th
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