Retail TouchPoints

JANUARY 10, 2023

DoorDash has introduced Package Pickup, allowing consumers across the country to have the service deliver up to five return items per trip to UPS, FedEx or the USPS. Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app. “We

Returns 256

Returns Drop-Shipping Wholesale Shipping 256

Retail TouchPoints

APRIL 29, 2022

Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates and profitability. Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. Turn Returns Upside Down.

Returns 300

Returns Merchant Services Drop-Shipping Shipping 300

Retail TouchPoints

JANUARY 3, 2024

Pitney Bowes and PackageHub have debuted a no-box, no-label returns drop-off network at nearly 1,000 locations nationwide, with the promise of hundreds more launching soon. These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns.

Returns 147

Returns Drop-Shipping Merchant Services Fulfillment 147

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business. Begin with baby steps, she advocates.

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Planning Shipping Returns Customer Retention 290

Inside Retail

JUNE 1, 2023

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. Others might order two or three sizes of the same item and return the ones that don’t fit. “It’s

Returns 234

Returns Shipping Promotions Fulfillment 234

Inside Retail

SEPTEMBER 21, 2021

With more consumers shopping online than ever before, thanks in part to the pandemic, which has seen more than 80 per cent go online to buy , it’s more important than ever to have the right shipping process in place. . However, if done right, your shipping can be a competitive advantage. Understand what customers value .

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Shipping Merchant Services Payment Services Checkout 241

Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

Returns 311

Returns Drop-Shipping Merchant Services Shipping 311

Retail TouchPoints

AUGUST 16, 2021

Returns provide brands and retailers the opportunity to delight their customers. market saw over $400B in returns in 2020. If this dollar value were a proxy for revenues, the returns channel would be the second largest global retailer behind Walmart. That is a significant amount of capital tied up in the returns channel!

Returns 336

Returns Drop-Shipping Consumer Apparel 336

Inside Retail

MARCH 14, 2023

As a retailer, you know just how important it is to focus on your bottom line – especially when it comes to shipping. International shipping could be your key to growth Offering international deliveries can open entirely new markets, which in turn can bring significant growth for your business. Don’t worry – some guidance is here.

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Shipping Fulfillment Returns Shopping 130

Wiser

SEPTEMBER 5, 2023

Among these strategies, two stand out as particularly effective tools for driving conversions: discounts and free shipping. On the other hand, free shipping has emerged as a potent marketing strategy in the era of eCommerce. Free Shipping The influence of free shipping on eCommerce conversions is profound.

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Shipping Payment Services Returns Consumer 148

Retail TouchPoints

MARCH 9, 2023

Marking a significant shift in ThredUp ’s value proposition to consumers, the resale marketplace testing out a number of new initiatives to improve its margins, including new return policies and fees for its “cleanout kit” consignment services. In addition to increasing the “restocking fee” for returnable items from $1.99

Returns 261

Returns Shipping Consumer Promotions 261

Inside Retail

MAY 10, 2022

Shipping strategy has a direct impact on consumer satisfaction, and for many buyers the decision to purchase again is directly correlated with the shipping experience. This is a powerful deterrent for returning customers, even if it’s the carrier at fault.

Shipping 130

Shipping Merchant Services Returns Customer Experience 130

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. For retailers struggling to avoid bankruptcy or emerge from it, a growing returns quagmire could be deadly.

Returns 332

Returns Merchant Services Department Stores Shipping 332

Retail Dive

APRIL 1, 2024

The retailer didn't disclose the extent of the increase, which it attributed to "changing market conditions."

Shipping 104

Shipping Fulfillment Returns Marketing 104

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

Customer Experience 266

Customer Experience Returns Shipping Consumer 266

Retail TouchPoints

APRIL 25, 2022

It might seem counterintuitive for retailers to focus on returns when they are so focused on trying to convince customers to buy products in the first place (and rightly so). However, return policies actually have a major influence on whether shoppers go through with a transaction — particularly for increasingly popular online purchases.

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Returns Shopping Promotions Social Commerce 273

Retail TouchPoints

SEPTEMBER 30, 2021

Happy Returns by PayPal has teamed with Staples US Retail to offer the Happy Returns in-person service, adding more than 1,000 Staples retail locations to its return service. The Staples partnership increases the number of the company’s Return Bars to more than 3,800 locations.

Returns 241

Returns Location Merchant Services Drop-Shipping 241

Retail TouchPoints

JANUARY 8, 2021

million returns during the week of Jan. 4, 2021, a 23% rise from the highest volume return period in the 2019 peak-season cycle, according to Freight Waves. UPS expects return volumes to be distributed evenly throughout the week rather than concentrated on one or two days. UPS expects to handle 8.75 An estimated 1.75

Returns 238

Returns Shipping Consumer Management 238

Retail TouchPoints

MARCH 14, 2023

Returns are, like it or not, as much a part of retail operations as the sales themselves. The exact return rate varies among different verticals and individual retailers, but online sales consistently generate higher levels of returns compared to brick-and-mortar. That means you’re out of business.

Returns 235

Returns Markdowns Fulfillment Consumer 235

Retail TouchPoints

DECEMBER 22, 2020

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app.

Returns 237

Returns Drop-Shipping ATS Shipping 237

Retail TouchPoints

MARCH 28, 2022

Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Through this partnership, Ulta and Happy Returns will increase the total number of Return Bar locations to more than 5,000 by the end of 2022.

Merchant Services 218

Merchant Services Returns Drop-Shipping Checkout 218

Inside Retail

JUNE 1, 2023

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. Others might order two or three sizes of the same item and return the ones that don’t fit. “It’s

Returns 130

Returns Shipping Promotions Fulfillment 130

Inside Retail

NOVEMBER 28, 2023

But while a retreat from online sales was predicted, the speed and scale of shoppers returning to bricks-and-mortar stores was less anticipated. A research report states that 61 per cent of consumers are likely to spend more in a store, and 90 per cent are more likely to return, if they have a positive in-store experience.

Returns 246

Returns Shopping Consumer Point of Sale 246

Retail Wire

DECEMBER 28, 2022

Consumers are being warned to check retailer return policies carefully this year. It’s no longer safe to assume returns are free, and many stores are requiring verification in the form of the returner’s address, phone number, etc.

Returns 130

Returns Shipping Consumer 130

Retail TouchPoints

OCTOBER 16, 2020

Free shipping days are behind us. According to a survey, almost 84% of a company’s existing customers state that they won’t return to the brand after one poor delivery experience. According to a survey, almost 84% of a company’s existing customers state that they won’t return to the brand after one poor delivery experience.

Shipping 284

Shipping Merchant Services Fulfillment Checkout 284

Inside Retail

AUGUST 29, 2021

And] our continued strong returning customer rates and growth in new customers provide strong momentum to drive continued growth in FY22 and beyond.”. The post Adore Beauty rights ship in FY21 with revenue, customer and profit growth appeared first on Inside Retail.

Shipping 246

Shipping Beauty and Health Net Profit Returns 246

Retail TouchPoints

JUNE 16, 2020

More than 200 in-person return drop-off locations are operating again at retailers including Paper Source and Cost Plus World Market. Happy Returns had closed its 700+ -store Return Bar network in March due to COVID-19, but the company has reopened this portion with new contactless customer interaction processes.

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Returns Drop-Shipping Store Operations Shipping 163

Retail TouchPoints

JANUARY 7, 2022

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof. Getting at the Root of Apparel and Footwear Returns.

Returns 260

Returns Apparel Fashion Supply Chain Management 260

LS Retail

OCTOBER 1, 2021

sinologist) and an expert on China-related business, pre-Covid-19, the cost of shipping a container from Shanghai to Los Angeles was about $1,600. Today, if you are lucky enough to get one, it could cost you up to $20,000 to ship that container. He was, however, emphatic that the days of a $1,600 container will never return.

Shipping 76

Shipping Returns ATS 76

Retail TouchPoints

APRIL 30, 2021

The wide range is due to uncertainty regarding how consumers will shop post-pandemic — potentially impacting the performance of Prime Day 2021, which has returned to a Q2 date. Shipping investments also helped Amazon defray one of the downsides of increased retail activity: higher last mile costs. “As because everyone’s busy.

Returns 264

Returns Shipping Fulfillment Management 264

Inside Retail

FEBRUARY 26, 2023

Customers want a quick, simple, and flexible return process and the peace of mind that if they don’t like an item, they can easily return it. Retailers know that hyper convenience is essential to the e-commerce proposition, and many continue to offer ‘free returns’ to remain competitive. Why do people return goods?

Returns 130

Returns Shipping Fashion Social Commerce 130

Retail Wire

DECEMBER 13, 2022

Sixty percent of retailers have changed their return policies to reduce the amount of time that consumers have to bring an item back, charging restocking fees or telling customers they will have to pay for shipping costs, according to goTRG.

Returns 100

Returns Shipping Consumer 100

A1 Retail

JULY 3, 2023

Jess Morris, Head European Marketplace Manager at B-Stock , comments on how the retail industry can overcome the challenges of modern-day deliveries and returns to keep customers happy and retailers from losing out. They expect fast shipping, flexible delivery options, and hassle-free returns.

Returns 98

Returns Shipping Fulfillment Advertising 98

Retail TouchPoints

AUGUST 10, 2020

Although public health officials say it’s unlikely COVID-19 infections can be spread by surfaces or physical objects, retailers are being cautious about how they handle returned merchandise. They are instituting disinfection processes and quarantine periods that keep those items from returning to stock for a varying number of days.

Returns 262

Returns Beauty and Health Shipping Customer Experience 262

Retail Wire

JANUARY 27, 2022

Shipping lines are paying workers big bonuses — up to three year’s salary — as they come off a record year and look to keep goods moving through their portion of the supply chain. Workers may appreciate the extra income, but it may not be enough to keep them from looking for new work after a tough and demanding 2021. “We

Shipping 130

Shipping Returns 130

Small Biz Trends

DECEMBER 2, 2021

What happens when a customer returns an item they’ve purchased? Maybe the store will offer credit, or just maybe they will refuse the return entirely. If the store has a return policy, then the terms of any returns or exchanges are laid out clearly in advance, eliminating questions in the minds of customers and staff.

Returns 122

Returns Merchant Services Shipping Payment Services 122

Retail Gazette

SEPTEMBER 19, 2023

H&M has joined fellow fashion giants Zara and Boohoo in charging customers for returning items purchased online. to return parcels either in store or online, with the cost taken from their refund. However, returns will remain free of charge for H&M members. That’s been a real problem for companies.

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Returns Fashion Shipping Consumer 105