I Vend

DECEMBER 13, 2022

Increase employee engagement by 20-30%. Increase shareholder returns – retailers with consistently high customer-satisfaction scores have a three times higher return. All the elements work seamlessly together to help retailers plan, deliver and track their promotions. Increase sales conversion by 10-15%.

Promotions 95

Promotions Employee Engagement Checkout Returns 95

Theatro

APRIL 5, 2023

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. Our goal as company was to refine our productivity,” says Michael Wynn, President from Sunshine Ace Hardware.

Employee Engagement 52

Employee Engagement Management Location Accounting 52

Retail TouchPoints

JUNE 27, 2022

So what’s the plan? The combination of fierce competition for ad space and a reduced ability to target high-intent consumers has made it increasingly difficult for businesses to get the return they need to justify the spend. Andrew Duffy is the CEO and Co-founder of the employee incentive management platform SparkPlug.

Advertising 282

Advertising Employee Engagement Consumer Marketing 282

Theatro

JUNE 15, 2022

The Theatro Mobile Communication Platform also provided a solution for corporate and store management to deliver training in a way that could be performed on the floor and at times that would not hinder the customer experience.

Employee Engagement 98

Employee Engagement Returns Customer Experience Planning 98

Inside Retail

JULY 19, 2022

This is why the battle to get people to return to the office is going to be so hard-fought and so highly questioned. Has it changed their long-term life plan? What does that mean for your employees? Do they think you, their manager, can help? Work anytime: flexible work has been on the HR agenda for almost six years.

Returns 130

Returns Employee Engagement Marketing Planning 130

Theatro

MAY 19, 2022

” It was critical to store success that managers and coworkers could connect with each other from anywhere in the store to maintain satisfactory customer service and to execute important daily store operations. With a plan for pilot success, testing Theatro’s solutions on-site allowed the pharmacy chain to evaluate ROI.

Store Operations 98

Store Operations Customer Experience Planning Management 98

365 Retail

DECEMBER 7, 2021

56% of respondents highlighted the importance of physical stores, and the frontline staff working in them, as the ‘face’ of their brands’ omnichannel experience as retailers increasingly need to offer additional services such as pick up/ return in-store and delivery options linking to online channels.

Employee Engagement 52

Employee Engagement Planning Customer Experience Consumer 52

Wiser

JULY 25, 2022

Improving your sales team management. Automation allows your sales team more leeway to focus on their individual talents, leading to higher employee engagement, better consumer relationships, and eventually more overall sales. Maximizing your potential sales revenue. These are just a few possibilities.

Employee Engagement 148

Employee Engagement Target Market Consumer Management 148

365 Retail

OCTOBER 5, 2021

Spanish fashion retailer, Desigual , has increased employee engagement and streamlined operational efficiencies in partnership with YOOBIC , the digital workplace solution for frontline teams. Desigual is an international fashion brand that was established in Barcelona in 1984.

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52

Theatro

MAY 4, 2020

At Theatro, we’ve been busy supporting customers across the retail landscape, both those that have been operating through this unique period and those planning their reopenings. First, frontline associates are central to evolving plans both because they define the customer experience and because they are retail’s largest expense.

Shipping 52

Shipping Store Operations Fulfillment Employee Engagement 52

Hyken

MARCH 25, 2022

This week we feature an article by Anjan Pathak, Co-founder and CTO at Vantage Circle , an Employee Engagement Platform. Thus, your customer experience team is the driving factor behind loyalty and returns in the long run. When things go tough, your customer service representatives need better management, not more money.

Customer Experience 62

Customer Experience Employee Engagement Returns Planning 62