Retail TouchPoints

MAY 30, 2022

A huge part of retaining customers is having a return policy that is clear and concise, giving customers the security they expect and want. In trying to accommodate all customer demands while simultaneously fighting for market share in a rapidly expanding and competitive fashion industry, retailers are relaxing their return policies.

Returns 324

Returns Fashion Supply Chain Management Shopping 324

Retail TouchPoints

DECEMBER 29, 2022

Let us look at a few ways to improve customer experience in the retail industry through knowledge management. What is Knowledge Management and Why is it Important? A proper knowledge management strategy will help you not only organize and store expert advice and information but also improve the customer experience overall.

Customer Experience 344

Customer Experience Management Marketing Returns 344

Retail Gazette

APRIL 24, 2024

Meanwhile, Pret A Manger co-founder Sinclair Beecham and former chairman and board member Larry Billet are both returning to the chain after being significant supportive investors in Pret since JAB’s acquisition in 2018. Meyer said: “As a final step in leaving the pandemic behind, we are implementing plans to reduce debt.

Returns 110

Returns Planning Management Marketing 110

Inside Retail

AUGUST 29, 2023

The plans were revealed along with the group’s annual result which saw a $33.5 CEO Scott Evans said the company’s improved performance stems from management recognising that retail has “forever changed” with customer expectations shifting dramatically. The new ones in planning will be located largely in regional areas.

Planning 241

Planning Apparel Accounting Returns 241

Wiser

MAY 7, 2024

This gap often leads to non-compliance, missed sales opportunities, and a diluted return on investment. Identification and Resolution of Product Availability Issues: In 2 out of 3 stores visited, product availability issues were identified, facilitating immediate stock management and troubleshooting efforts.

Management 78

Management Promotions Point of Sale Location 78

I Vend

JANUARY 13, 2022

iVend Retail Management Suite iVend’s retail technology helps retailers in returns management. Learn more After the crazy busyness of the holiday shopping season comes…the crazy busyness of the returns season. It is estimated that up to 25% of all returns happen in the period between Christmas and the end of January.

Customer Experience 98

Customer Experience Returns Management Inventory Management 98

Retail TouchPoints

APRIL 26, 2023

Retail managers now face employee management and safety challenges that require additional tools and oversight. Retail managers must address these incidents’ effects on employee morale and retention. There are many options that retail managers can pursue to mitigate the additional stresses faced by their workforce.

Management 279

Management Checkout Planning Returns 279

Retail TouchPoints

MARCH 28, 2022

Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Through this partnership, Ulta and Happy Returns will increase the total number of Return Bar locations to more than 5,000 by the end of 2022.

Merchant Services 233

Merchant Services Returns Drop-Shipping Checkout 233

Inside Retail

DECEMBER 5, 2023

Australia Post is government-owned but self-funded and required to deliver a financial return. The changes will also allow Australia Post to manage priority mail, roughly 8 per cent of all letter traffic, differently to “deliver services at a more commercial rate,” the joint ministerial statement said. from early near year.

Planning 241

Planning Finance Location Returns 241

Retail TouchPoints

MAY 13, 2021

PayPal has acquired ecommerce returns solution Happy Returns as it continues to expand beyond payments, with the aim of becoming a “digital commerce enablement engine.” The Happy Returns purchase follows PayPal’s acquisition of coupon plug-in Honey in January 2021. PayPal has been an investor in Happy Returns since 2019.

Merchant Services 164

Merchant Services Returns Payment Services Checkout 164

Inside Retail

JUNE 1, 2023

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. Others might order two or three sizes of the same item and return the ones that don’t fit. “It’s

Returns 130

Returns Shipping Promotions Fulfillment 130

Inside Retail

JULY 19, 2023

As part of the arrangement, Glow obtained 51 per cent ownership of Cargo Crew, with the brand retaining full management control. Initially bootstrapped from a $2000 tax return , the family-owned brand was founded by Felicity Rodgers, who runs it with her sister Narelle Craig and husband Paul Rodgers.

Planning 246

Planning Telecommunications Fashion Wholesale 246

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. For retailers struggling to avoid bankruptcy or emerge from it, a growing returns quagmire could be deadly.

Returns 334

Returns Merchant Services Department Stores Shipping 334

Retail TouchPoints

DECEMBER 28, 2022

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. Hence the undeniable need for robust warehouse management technologies that are future-focused and effortlessly scalable.

Management 278

Management Fulfillment Drop-Shipping Employee Engagement 278

Retail TouchPoints

JULY 19, 2023

big-box baby chain, BuyBuy Baby , shutters its doors , a familiar name has returned to the retail landscape — Babies ‘R’ Us has opened its first store in the U.S. The rebirth of Babies ‘R’ Us marks not just the brand’s timely return but also a significant reimagining of what baby retail should look like (hint, the big box is no longer).

Returns 246

Returns Brand Management Planning Location 246

Retail TouchPoints

MAY 17, 2023

Returning to work after retirement can be a challenging experience, and it is imperative for workplaces to provide these employees with the necessary tools and support to facilitate a smooth transition and a feeling of belonging. Silvija Martincevic is the CEO of Deputy , a global platform for managing hourly workers.

Returns 305

Returns Employee Engagement Management Marketing 305

365 Retail

NOVEMBER 30, 2023

Kesslers London has recently undergone a management-led acquisition, transitioning from its previous ownership under the PFI Group. The management team’s decision to take ownership is indicative of their dedication to preserving the brand’s longstanding reputation for quality, creativity, and innovation.

Management 105

Management Planning Returns ATS 105

Retail Focus

NOVEMBER 28, 2022

Having found out that “traditional” management tools have become less relevant, brands were forced to rethink their processes to survive, stay relevant and true to their audiences. . In addition to perfecting each brand touchpoint’s management, it is the liaisons that matter the most in an omnichannel context.

Customer Experience 246

Customer Experience Management Payment Services Clienteling 246

Retail TouchPoints

MAY 26, 2021

was able to drastically reduce its return rates after implementing the MySize smartphone-based apparel measurement solution during a pilot program in Turkey. By helping customers find the right size through the MySizeID website widget, Levi’s was able to decrease return rates by 47% during the pilot. Levi Strauss & Co.

Returns 203

Returns Apparel Planning Management 203

Inside Retail

AUGUST 15, 2023

This revenue growth is reportedly due to an increase in both first-time and returning customers. Temple & Webster also has plans to achieve $1 billion in annual sales within the next three to five years. It recently appointed a chief marketing officer, and is seeing a 200 per cent return on its marketing investment.

Planning 246

Planning Drop-Shipping Net Profit Returns 246

Retail Focus

FEBRUARY 24, 2022

Nearly half of retailers think they will see the end of widespread supply chain delays and disruption this year, with movement of goods returning to levels of normality seen before COVID and Brexit. This meant more than £5million in lost seasonal sales for a third of retailers, whilst 13% missed out on sales revenues worth over £1m.

Returns 130

Returns Inventory Management Shipping Management 130

Inside Retail

APRIL 30, 2023

The co-founders said they remain committed to the company and its future growth prospects, and they have no plans to sell their shares. Despite this, it still saw a 6 per cent increase in returning customers, with loyalty program members contributing 64 per cent of all sales in the quarter.

Management 130

Management Customer Retention Returns Planning 130

Inside Retail

MAY 31, 2021

Given the lack of time on the mountains last winter, we are expecting to see some really positive returns this season,” Antony Hampson, general manager of Superdry Australia and New Zealand, told Inside Retail. . The post Winter is coming: Ski brands eagerly anticipate return to slopes appeared first on Inside Retail.

Returns 246

Returns Planning Consumer Marketing 246

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy.

Customer Experience 280

Customer Experience Returns Shipping Consumer 280

Retail TouchPoints

JANUARY 30, 2023

As such, the store itself features a “completely reimagined” layout and inventory management system developed to enable “accurate and affordable grocery pickup in minutes.” “The 100-year-old grocery business is not immune to disruption,” said Matt Christensen, CEO and Managing Partner at Rose Park Advisors in a statement.

Grocer 312

Grocer Planning Supermarket Inventory Management 312

Retail Focus

NOVEMBER 29, 2023

The report found that the majority of Gen Z shoppers plan to spend more or the same on Christmas gifts compared to last year and that visiting stores during the festive period is a top priority. Despite being digital natives, 88% plan to visit a physical store during the Christmas shopping period.

Planning 173

Planning Checkout Shopping Consumer 173

Retail TouchPoints

NOVEMBER 30, 2023

True Classic ’s use of the ParcelLab post-purchase experience and returns management solution has helped the T-shirt and activewear brand boost its email click-through rate (CTR) and open rate by 1.87% and 6.55% respectively compared to the brand’s previous provider.

Shipping 262

Shipping Returns Customer Experience Management 262

Retail TouchPoints

APRIL 26, 2021

Justice has returned as an online-only retailer with the launch of its new ecommerce site, ShopJustice.com. Justice was acquired by brand management firm Bluestar Alliance for $90 million in November 2020; Bluestar also owns Bebe , Brookstone and fellow tween retailer Limited Too , among others.

Planning 276

Planning Accessories Apparel Brand Management 276

Retail TouchPoints

JUNE 27, 2023

Spirit Halloween is planning to open 1,500 temporary locations this fall across the U.S. The 40,000 associate and store manager positions now available also represent Spirit Halloween’s largest seasonal workforce ever. Returning store managers are also eligible for seasonal retention bonuses. ” .

Returns 262

Returns Planning Management Location 262

Retail TouchPoints

NOVEMBER 17, 2020

Supermajorities of the company’s noteholder groups have committed to vote in favor of the RSA plan, which Guitar Center forecasts will be completed before the end of 2020. Additionally, Guitar Center has negotiated $375 million in Debtor-In-Possession financing and plans to raise $335 million in new senior secured notes.

Planning 165

Planning Finance Shipping Management 165

Retail TouchPoints

MARCH 31, 2023

And this is just the first of in a series of shopping events Wish has planned for 2023. Retail TouchPoints: What’s your plan to bring Wish back to the forefront, especially with so many new competitors in the space now? Joe Yan, CEO, Wish Central to Wish’s turnaround effort has also been a drawn-out reshuffling of its C-suite.

Planning 336

Planning Consumer Shipping Shopping 336

Retail TouchPoints

APRIL 1, 2024

Rite Aid has filed a restructuring plan with the U.S. If approved, the plan would transfer ownership to the drugstore’s senior bondholders and settle certain opioid overprescribing lawsuits, according to the Wall Street Journal and other media outlets.

Payment Services 288

Payment Services Planning Returns Management 288

Wiser

JUNE 5, 2023

As a small business owner, managing supply chain issues is nothing new. Fortunately, there are several strategies that you can use to ensure that your supply chain is managed properly and efficiently. It also includes managing returns from customers who may be unhappy with their purchases or have received damaged items.

Management 147

Management Drop-Shipping Shipping Supply Chain Management 147

Retail Gazette

DECEMBER 27, 2023

John Lewis partners will be presented with a fuller plan “in January or February”. the [new] strategy and plan is a partnership plan. “It’s not a PLC plan or a private equity plan.” That is the strategy . . . and Click here to sign up to Retail Gazette‘s free daily email newsletter

Planning 119

Planning Returns Management Department Stores 119

Inside Retail

AUGUST 10, 2021

By linking to Vendor Replenishment Planning (VRP) or Vendor Managed Inventory (VMI) services Strikeforce aligns the supply chain with optimal stock movement to meet shopper demand and on-shelf replenishment. Genuine return on investment modelling. Increasing return on investment for clients is a key focus for Strikeforce.

Retail Marketing 130

Retail Marketing Returns Marketing Management 130

Retail TouchPoints

SEPTEMBER 14, 2022

Starbucks is preparing for the future with Starbucks Odyssey, a new experience that will be powered by Web3 technology, and the release of its Reinvention plan, a three-year financial roadmap that aims to deliver 7% to 9% comparable store sales growth and 10% to 12% revenue growth annually. Starbucks Plans Additional Workforce Investments.

Planning 258

Planning Customer Experience Location Management 258

Retail TouchPoints

MAY 26, 2022

However, Kohl’s is still committed to its stores and announced a multi-year plan that includes new store openings, remodels and enhanced omnichannel capabilities. The retailer is rolling out self-serve buy online, pick up in-store to all stores by the end of 2022 and is currently piloting self-service returns at 100 stores.

Planning 238

Planning Returns Management Consumer 238