Retail TouchPoints

NOVEMBER 3, 2023

The new “Triple Shot” plan builds on the original reinvention strategy introduced by former CEO Howard Schultz at the company’s Investor Day in September 2022. Here are some of the details on how Starbucks plans to continue this momentum in the coming years: Shot #1: Elevating the Starbucks Brand… …through 4% net-new store growth in the U.S.

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Planning Returns Marketing Accounting 257

Retail TouchPoints

MARCH 1, 2023

Athletic-inspired fashion retailer Hibbett is adding Happy Returns Return Bars to its more than 1,100 Hibbett and City Gear stores across the U.S., allowing online shoppers to quickly return items from hundreds of retailers without the need for boxes or labels. That partnership has since been expanded chainwide.

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Returns ATS Kiosk Customer Experience 264

Retail TouchPoints

FEBRUARY 23, 2023

Newmine aims to help retailers analyze sales and returns through its Chief Returns Officer platform in order to become better informed about customer actions. The AI- and natural language processing-powered software was designed to determine the root cause of returns upstream, from planning, design and marketing to customer delivery.

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Returns Loss Prevention Planning Marketing 251

Inside Retail

JUNE 1, 2023

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. Others might order two or three sizes of the same item and return the ones that don’t fit. “It’s

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Returns Shipping Promotions Fulfillment 234

Retail TouchPoints

APRIL 27, 2023

Target is rolling out its Drive Up Returns service nationwide following a successful pilot test. Drive Up Returns lets shoppers return any item, including those purchased online, directly to a Target associate without leaving their car. That’s why we’re launching Drive Up Returns.

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Returns Fulfillment Location Shopping 254

Retail TouchPoints

AUGUST 16, 2021

Returns provide brands and retailers the opportunity to delight their customers. market saw over $400B in returns in 2020. If this dollar value were a proxy for revenues, the returns channel would be the second largest global retailer behind Walmart. That is a significant amount of capital tied up in the returns channel!

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Returns Drop-Shipping Consumer Apparel 336

Retail TouchPoints

JUNE 29, 2023

In Amazon ’s latest moves to bolster its logistics and fulfillment network, the company has partnered with Staples to accept customer returns and is looking for 2,500 local business to join its new Hub Delivery network. Staples Joins Amazon’s Network of Returns Partners By July 31, 2023, all Staples U.S. Retail in a statement.

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Returns Fulfillment Location Planning 254

Retail TouchPoints

MAY 30, 2022

A huge part of retaining customers is having a return policy that is clear and concise, giving customers the security they expect and want. In trying to accommodate all customer demands while simultaneously fighting for market share in a rapidly expanding and competitive fashion industry, retailers are relaxing their return policies.

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Returns Fashion Supply Chain Management Shopping 313

Retail TouchPoints

DECEMBER 16, 2022

The National Retail Federation (NRF) and Appriss Retail projected that the 2022 returns rate will remain at 16.5%, nearly even with the 16.6% Additionally, the online return rate fell from 20.8% Every $1 billion in sales incurs $165 million in merchandise returns for the average retailer, according to the report. NRF expects $3.66

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Returns Home Furnishings Department Stores Customer Experience 283

Inside Retail

MARCH 5, 2024

In the realm of online shopping, retailers often perceive returns as an unavoidable inconvenience that presents them with logistical hurdles, financial burdens, and the threat of customer dissatisfaction. For over a decade, Smartech has proudly served as the trusted supplier of parcel locker solutions for Australia Post (Auspost).

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Customer Experience Returns Management Location 130

Retail Wire

FEBRUARY 21, 2023

Amazon.com is telling its workers that they will need to return to their offices at least three days a week beginning in May.

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Returns Planning ATS 130

Inside Retail

JANUARY 24, 2023

Trans-Tasman apparel retailer Mosaic Brands is set to open 130 new stores as customers return to in-store shopping. Although sales have not yet returned to pre-pandemic levels, Evans said in-store shopping continues to lift each month. “We

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Planning Returns Apparel Accounting 246

Inside Retail

SEPTEMBER 13, 2023

Franchisees achieved a median return on investment of 47 per cent. The chain was listed by GapMaps as one of the fastest-growing QSR brands by store numbers this year Another 30 outlets, including drive-throughs, are in the plans for the Australian market. There 23 GYG restaurants in the US, Singapore and Japan.

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Planning Accounting Returns Marketing 278

Inside Retail

NOVEMBER 15, 2023

Our partnership with Officeworks is working to enhance community awareness about the opportunity to return old items to Officeworks stores and direct them to their nearest options in one easy step – helping to prevent valuable materials from ending up in landfill,” said Lara Barclay, Recycle Mate program lead.

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Accessories Planning Returns Location 258

Retail TouchPoints

SEPTEMBER 29, 2023

Toys ‘R’ Us marked its initial return to U.S. Toys ‘R’ Us marked its initial return to U.S. No information about the number of planned stores or their opening dates was available. “As The new stores will open in prime locations that complement the existing Macy’s retail footprint, according to the company.

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Planning Specialty Retailers Shipping Returns 288

Inside Retail

AUGUST 29, 2023

The plans were revealed along with the group’s annual result which saw a $33.5 The business realised that achieving a return to the pre-Covid era trading and profitability “required taking a leap forward rather than taking a step back”. The new ones in planning will be located largely in regional areas. million items shipped.

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Planning Apparel Accounting Returns 241

Inside Retail

JULY 31, 2023

This – coupled with the rising cost of airfares – has led to a change in travel plans, en-masse. According to the most recent consumer sentiment survey by National Australia Bank, two in every three Australians with intentions to travel have cancelled or postponed their plans in the last three months.

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Returns Planning Consumer ATS 246

Retail TouchPoints

MARCH 28, 2022

Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Through this partnership, Ulta and Happy Returns will increase the total number of Return Bar locations to more than 5,000 by the end of 2022.

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Merchant Services Returns Drop-Shipping Checkout 218

Inside Retail

JUNE 1, 2023

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. Others might order two or three sizes of the same item and return the ones that don’t fit. “It’s

Returns 130

Returns Shipping Promotions Fulfillment 130

Retail Wire

DECEMBER 13, 2021

Employers are pushing off plans for workers to return to their offices as COVID-19 cases continue to climb and courts hear arguments about the legality of the government’s vaccine and testing mandates.

Returns 100

Returns Planning 100

Inside Retail

FEBRUARY 11, 2024

Customer experience LSKD has ‘audacious’ growth plans for the next few years and Shaughnessy is expected to play a key role in helping the brand create a unique in-store experience and ensuring the right products are stocked in each store. “A LSKD was recently named ‘Business of the Year’ in the 2024 Telstra Best of Business Awards.

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Planning Drop-Shipping Customer Experience Wholesale 264

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. For retailers struggling to avoid bankruptcy or emerge from it, a growing returns quagmire could be deadly.

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Returns Merchant Services Department Stores Shipping 332

Retail TouchPoints

MAY 13, 2021

PayPal has acquired ecommerce returns solution Happy Returns as it continues to expand beyond payments, with the aim of becoming a “digital commerce enablement engine.” The Happy Returns purchase follows PayPal’s acquisition of coupon plug-in Honey in January 2021. PayPal has been an investor in Happy Returns since 2019.

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Merchant Services Returns Payment Services Checkout 158

Retail TouchPoints

FEBRUARY 23, 2022

Target is planning to enhance its same-day pickup options in fall 2022 with two additional options: shoppers can add Starbucks items to any order and make returns during curbside pickup transactions. Curbside returns will follow a similar procedure.

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Returns Fulfillment Accounting Shopping 252

Retail TouchPoints

MARCH 9, 2023

The retailer also plans to exit its Field & Stream banner; after closing 12 of those stores in Q4 2022, which ended Jan. discount stores in May 2021; Launched its Golf Galaxy format in August 2021; and Announced plans in September 2022 to open four Public Lands stores. billion , up from $12.3

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Location Sporting Goods Planning Discount Store 258

Inside Retail

OCTOBER 8, 2023

Thousands of beauty-lovers descended on New York City recently to enjoy the return of Sephoria, a consumer beauty event that Sephora first launched in 2018. This year marked the return of the in-person festival, held at Skylight at Essex Crossing in Lower Manhattan, alongside the virtual version.

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Returns Consumer Marketing Location 246

Inside Retail

DECEMBER 5, 2023

Australia Post is government-owned but self-funded and required to deliver a financial return. The post Parcel pivot: E-commerce boom behind Australia Post’s shock delivery plan appeared first on Inside Retail Australia. But it lost A$200 million ($131.70 Losses in the letter business rose 50 per cent to A$384 million.

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Planning Finance Location Returns 241

Retail TouchPoints

JULY 19, 2023

big-box baby chain, BuyBuy Baby , shutters its doors , a familiar name has returned to the retail landscape — Babies ‘R’ Us has opened its first store in the U.S. The rebirth of Babies ‘R’ Us marks not just the brand’s timely return but also a significant reimagining of what baby retail should look like (hint, the big box is no longer).

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Returns Brand Management Planning Location 241

Retail TouchPoints

OCTOBER 12, 2022

In addition to this Southern California store, the retailer has new shops planned for Illinois, Rhode Island, Nevada, Iowa, Pennsylvania, Virginia, Massachusetts, Georgia, Florida and Puerto Rico. Forever 21 plans to celebrate each new store with a grand opening featuring special promotions, giveaways, gifts with purchase and food.

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Location Planning Fast Fashion Shopping 303

Retail TouchPoints

MARCH 5, 2024

[Update from 3/6/2024] Over the next decade, Target plans to build more than 300 new stores and upgrade the vast majority of its brick-and-mortar fleet, with projects ranging from full remodels to adding Ulta Beauty locations, upgrading fixtures and supporting same-day services.

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Planning Beauty and Health Payment Services Checkout 130

Retail TouchPoints

MAY 5, 2021

The retailer is seeking to drive foot traffic as shoppers return to stores following the pandemic and the launch coincides with a plan to hire 20,000 new associates. Circle K is launching its Sip & Save beverage subscription, a pilot program that will offer customers who pay $5.99

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Returns Location Planning Marketing 298

Inside Retail

FEBRUARY 16, 2023

Specialty baby goods retailer Baby Bunting has reported a dramatic slump in its interim profits as consumers return to pre-pandemic shopping behaviours. The retailer has also announced plans for leadership renewal after Spencer steps down towards the end of the year. For the six months to December 26, sales grew 6.6 per cent to $254.9

Planning 246

Planning Consumer Returns Shopping 246

Inside Retail

JULY 19, 2023

Initially bootstrapped from a $2000 tax return , the family-owned brand was founded by Felicity Rodgers, who runs it with her sister Narelle Craig and husband Paul Rodgers. Cargo Crew is now planning to formally enter the US market, with plans to establish an on-the-ground team and PR presence before moving stock.

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Planning Telecommunications Fashion Wholesale 246

Inside Retail

AUGUST 15, 2023

This revenue growth is reportedly due to an increase in both first-time and returning customers. Temple & Webster also has plans to achieve $1 billion in annual sales within the next three to five years. It recently appointed a chief marketing officer, and is seeing a 200 per cent return on its marketing investment.

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Planning Drop-Shipping Net Profit Returns 246

Retail TouchPoints

MAY 17, 2023

Returning to work after retirement can be a challenging experience, and it is imperative for workplaces to provide these employees with the necessary tools and support to facilitate a smooth transition and a feeling of belonging.

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Returns Employee Engagement Management Marketing 302

Retail TouchPoints

APRIL 5, 2023

Walmart plans to introduce automation at nearly two-thirds of its stores and aims to have approximately 55 % of its fulfillment center volume move through automated facilities by the end of fiscal 2026. The event was held at the retailer’s Brooksville, Fla.

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Planning Fulfillment Returns Advertising 220

Inside Retail

DECEMBER 5, 2022

Australia’s “longest-running consumer fashion event” – the Paypal Melbourne Fashion Festival 2023 (MFF) – will return to the Royal Exhibition Building in March. MFF CEO, Caroline Ralphsmith, said the organisers are “thrilled” to return to the Royal Exhibition Building after a two-year hiatus showcasing up-and-coming designers.

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Fashion Planning Returns Consumer 130