Retail TouchPoints

DECEMBER 28, 2022

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. Hence the undeniable need for robust warehouse management technologies that are future-focused and effortlessly scalable. Sophisticated Automation.

Management 279

Management Fulfillment Drop-Shipping Employee Engagement 279

Retail TouchPoints

MARCH 3, 2023

According to McKinsey , it yields 20% higher customer-satisfaction rates, boosts sales-conversion rates by 10% to 15%, and enables an increase of 20% to 30% in employee engagement. Industry leaders with expertise in customer experience have provided their stakeholders with 3X higher returns than the retailers that lack this expertise.

Consumer 283

Consumer Customer Experience Fulfillment Employee Engagement 283

Theatro

APRIL 25, 2022

This disconnection decreased employee engagement, reduced service speed, lowered productivity, and lead to disjointed operational workflows. Managers’ effectiveness in communicating daily announcements such as health and safety or sales goals. Limitations on customer satisfaction, employee engagement, and task completion.

Employee Engagement 98

Employee Engagement Fulfillment Customer Experience Management 98

Inside Retail

FEBRUARY 15, 2022

Immediately following the lockdowns, many retail staff launched straight into peak trading season, which was amplified due to pent up demand and an exuberant return to physical retail spaces. At a tactical level, leave and shifts will need to be actively managed for maximum coverage but also to allow time for personal restoration.

Fulfillment 246

Fulfillment Management Employee Engagement Returns 246

Retail TouchPoints

JUNE 27, 2022

The combination of fierce competition for ad space and a reduced ability to target high-intent consumers has made it increasingly difficult for businesses to get the return they need to justify the spend. Implementing an in-store incentive program for your employees allows them to invest in their jobs as they would with long-term careers.

Advertising 289

Advertising Employee Engagement Consumer Marketing 289

Theatro

APRIL 5, 2023

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. This is especially true when it comes to order fulfilment or providing customer assistance.

Employee Engagement 52

Employee Engagement Management Location Accounting 52

Theatro

MAY 4, 2020

Turn on Ship-from-Store to Help Manage Inventory and Reduce Shipping Costs. Many retailers have also ramped up in-store fulfillment to take the pressure off distribution centers overwhelmed with online orders and reduce shipping costs and store inventory by processing more at the local level.

Shipping 52

Shipping Store Operations Fulfillment Employee Engagement 52