Retail TouchPoints

APRIL 28, 2023

But in many places across the retail ecosystem, an employee’s day to day can still feel very manual and their connection back to others in the business is irregular at best. The findings show those who don’t work at desks are more likely to lack the tech and data they need to contribute to their organization.

Finance 239

Finance Employee Engagement Supermarket Management 239

Inside Retail

JULY 12, 2023

Without discounting the value of discussing problems you’re having at work with relevant superiors, meditation practices can do a lot to help you manage your stress in situations like these. You can find thousands of guided body scans online, and you can use this technique anywhere, including at work. Set a timer for two minutes.

Management 242

Management Returns Employee Engagement ATS 242

Retail TouchPoints

MARCH 21, 2022

Many of these experiences are already coming to life at big box retailers, which are offering services like checkout-free contactless payment options, AR immersive experiences and self-checkouts.

Payment Services 252

Payment Services Checkout Supply Chain Management Customer Experience 252

Hyken

OCTOBER 30, 2023

Living with customers means managing their experience from the moment they start considering a purchase to the time they return for another one. Employee engagement is crucial for maintaining a high level of service for any company or brand. You have to wake up with the right attitude in order to do the job and excel at it.”

Employee Engagement 62

Employee Engagement Shipping Returns Customer Experience 62

Hyken

OCTOBER 30, 2023

Living with customers means managing their experience from the moment they start considering a purchase to the time they return for another one. Employee engagement is crucial for maintaining a high level of service for any company or brand. You have to wake up with the right attitude in order to do the job and excel at it.”

Employee Engagement 56

Employee Engagement Shipping Returns Customer Experience 56

Inside Retail

JANUARY 12, 2023

If you’ve found yourself feeling a bit flat after returning to work (or outright hating your job) this year, you’re not alone. BackToWork is trending for Australia on Tik Tok, with plenty of users lamenting the return to the office. There’s nothing new about the return-to-work blues. Photo by cottonbro studio/Pexels , CC BY.

Returns 130

Returns Employee Engagement Management ATS 130

Hyken

APRIL 11, 2022

a month, members could get unlimited refills of their favorite coffee or hot tea at any Panera location. Josh Linkner) Professional athletes achieve at the highest levels by spending 90% of their time training and 10% of their time performing. It’s the experience that drives engagement. For just $8.99 by Josh Linkner.

Employee Engagement 54

Employee Engagement Customer Experience Returns Location 54

Retail TouchPoints

MARCH 3, 2023

Consumers now look for personalization throughout their interactions with a retailer at multiple touch points. According to McKinsey , it yields 20% higher customer-satisfaction rates, boosts sales-conversion rates by 10% to 15%, and enables an increase of 20% to 30% in employee engagement.

Consumer 227

Consumer Customer Experience Fulfillment Employee Engagement 227

Retail TouchPoints

DECEMBER 28, 2022

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. According to recent research, the global warehouse automation market is estimated to grow at a CAGR of 14%, reaching $30 billion by 2026.

Management 267

Management Fulfillment Drop-Shipping Employee Engagement 267

Inside Retail

AUGUST 31, 2023

Sadly, despite trust playing an increasingly crucial role in the success of any business endeavour, trust in leadership, especially for government and institutions, is at a historical low, reports show. It is this trust between leadership and their employees that sets the tone for employee engagement and performance.

Employee Engagement 130

Employee Engagement Management Accounting Promotions 130

Inside Retail

JULY 7, 2022

Since reopening, there doesn’t seem to have been a significant return to retail. Being understaffed could have a significant monetary impact on businesses, but it’s not the only negative consequence at a time when retailer are already facing increasing macroeconomic challenge. People have chosen different paths,” she said.

Employee Engagement 130

Employee Engagement Marketing Management Fashion 130

Retail TouchPoints

JUNE 27, 2022

They are product experts, conversing with countless consumers a day where their recommendations and guidance carry meaningful weight with customers — at the point of purchase. Sales games are a great way to not only engage and encourage employees to sell more, but to have fun at work as well.

Advertising 256

Advertising Employee Engagement Consumer Marketing 256

Theatro

JUNE 15, 2022

The Theatro Mobile Communication Platform also provided a solution for corporate and store management to deliver training in a way that could be performed on the floor and at times that would not hinder the customer experience. The post Elevating Training and Onboarding Effectiveness for New Employees appeared first on Theatro.

Employee Engagement 98

Employee Engagement Returns Customer Experience Planning 98

Inside Retail

JANUARY 8, 2023

The technology took you years to devise, add two years to bring it to market, and you’re looking at half a decade of hard-fought radical innovation. Fortunately, looking at the future of in-house innovation, you may only need a matter of days. MI Academy’s award-winning HackGames is returning to Retail Week for a third year.

Employee Engagement 130

Employee Engagement Returns Marketing ATS 130

Theatro

APRIL 5, 2023

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. Our goal as company was to refine our productivity,” says Michael Wynn, President from Sunshine Ace Hardware.

Employee Engagement 52

Employee Engagement Management Location Accounting 52

Cisco Retail

JUNE 21, 2021

There’s no going to back to “the way things were”, but at the same time it’s encouraging and even exciting the road we are paving for the future ahead. By modernizing employee engagement they’ve built a culture of inclusivity, increased operational efficiencies, and improved employee retention.

Employee Engagement 96

Employee Engagement Loss Prevention Returns Fulfillment 96

Retail TouchPoints

AUGUST 15, 2022

In some cases, they’re even returning to the channels of yester-year to shake things up. In fact, the use of traditional media — such as TV, radio, direct mail and outdoor advertising — as a customer acquisition tool rose from 29% in 2021 to 51% in 2022, second only to email outreach (68%). Be Transparent About Inventory Challenges .

Drop-Shipping 197

Drop-Shipping Shipping Outdoor Customer Retention 197

I Vend

DECEMBER 13, 2022

They’re very open to buying from new places – research from Google in Australia, for example, found that at Christmas, a massive 79% * of shoppers are open to buying from retailers that are new to them. Increase employee engagement by 20-30%. Increase customer satisfaction by up to 20%. Increase sales conversion by 10-15%.

Promotions 85

Promotions Employee Engagement Checkout Returns 85

365 Retail

SEPTEMBER 17, 2023

From implementing an advanced Point of Sale (POS) system that integrates seamlessly with your inventory management, to employing AI technology for personalised marketing, the digital tools at your disposal are diverse. Engagement goes beyond simply keeping employees happy.

Management 52

Management Inventory Management Store Layout Employee Engagement 52

Inside Retail

NOVEMBER 13, 2023

So, how can leaders foster a culture to promote tenure and engagement and, if we are lucky, capture the gift of employee loyalty? Know your workforce At the end of 2021, the rate of resignations in the US was the highest in 21 years. Pain points and trust Your employees are combatting stratospheric costs of living.

Promotions 130

Promotions Employee Engagement Returns Marketing 130

Inside Retail

FEBRUARY 15, 2022

Immediately following the lockdowns, many retail staff launched straight into peak trading season, which was amplified due to pent up demand and an exuberant return to physical retail spaces. At a tactical level, leave and shifts will need to be actively managed for maximum coverage but also to allow time for personal restoration.

Fulfillment 246

Fulfillment Management Employee Engagement Returns 246

Wiser

NOVEMBER 13, 2023

Employee Testimonials: Authentic testimonials from employees about their experiences can serve as powerful advocacy tools. Participation in Industry Events: Employees representing the company at industry events or conferences can boost the company’s profile and reach.

Promotions 148

Promotions Employee Engagement Shopping Marketing 148

Inside Retail

JULY 12, 2022

At the same time, short-term spikes in online sales are starting to return to more expected levels, even though some consumers have permanently altered their channel preferences. Build a sense of community with employees. The pandemic has clearly exacerbated the need for employee engagement and a sense of community.

Payment Services 130

Payment Services Planning Employee Engagement Consumer 130

Cisco Retail

DECEMBER 15, 2021

Even better is trying your hand at performing some of their tasks, guided by their supervision and encouragement. That’s how the Cisco STEM Shadow Program works for scores of high school sophomore and junior students who have engaged in the 3- to 4-week summer program. The shadow program started at Cisco in 2009.

Employee Engagement 111

Employee Engagement Returns Marketing Promotions 111

Inside Retail

JULY 19, 2022

Resilience: we knew that resilience was at its lowest ever recorded in 2018, and since the pandemic, 85 per cent of people have said that their wellbeing and resilience have got worse. This is why the battle to get people to return to the office is going to be so hard-fought and so highly questioned. We all know it’s there.

Returns 130

Returns Employee Engagement Marketing Planning 130

Cisco Retail

MAY 17, 2022

empowering flexibility, choice, and inclusion for both employers and employees alike.” At Cisco, we’ve been ‘living hybrid’ for quite some time. At Cisco, we made our transition to remote work in just 10 days. Every one of our employees will conduct hybrid work no matter where they work. It’s a fine line to tread.

Employee Engagement 139

Employee Engagement Location Management Returns 139

Inside Retail

NOVEMBER 1, 2021

Last year, 40-year-old Australian furniture retailer Freedom underwent a significant turnaround, which involved a major rebrand, a return to its design-led roots and a focus on omnichannel. It has been crazy and it’s been deeply satisfying, all at once. I want to replicate that at scale. Blaine Callard : It has been hectic.

Checkout 246

Checkout Visual Merchandising Shopping Employee Engagement 246

Wiser

JULY 25, 2022

Automation allows your sales team more leeway to focus on their individual talents, leading to higher employee engagement, better consumer relationships, and eventually more overall sales. When looking at your sales process, it’s easy to lose sight of each individual step. 2: Automate as Much as Possible.

Employee Engagement 148

Employee Engagement Target Market Consumer Management 148

365 Retail

DECEMBER 7, 2021

UK retailers, facing a perfect storm of challenges including labour shortages, intense hiring competition and heavier employee workloads, are prioritising investment in digital workplace tools to support their frontline employees and enhance the customer experience. And the evidence to support this adoption is overwhelming.

Employee Engagement 52

Employee Engagement Planning Customer Experience Consumer 52

365 Retail

OCTOBER 5, 2021

Spanish fashion retailer, Desigual , has increased employee engagement and streamlined operational efficiencies in partnership with YOOBIC , the digital workplace solution for frontline teams. We have better visibility of what’s going on at the point of sale, and communication is much more fluid.

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52

365 Retail

JULY 13, 2021

This problem has suddenly become real and the on/offline channel split looks like it will never return to the way it was. In 2006, the Office for National Statistics put online sales as a percentage of total retail sales at under 5% but now shows that figure has risen to just under 30% in April 2021.

Payment Services 52

Payment Services Visual Merchandising Employee Engagement Management 52

Theatro

MAY 19, 2022

This becomes even harder, especially since I can’t see all my team at all times to put in place to provide customer service.” The post Collaborating as One Team with a Fully Connected Frontline?

Store Operations 98

Store Operations Customer Experience Planning Management 98

Hyken

MARCH 28, 2022

Looking at the first stat is intriguing. Dan has a Ring video on his front door that recorded a delivery man throwing a package (which could have been breakable) at his front door. I’m surprised at how difficult it can be to find contact information for some companies. My Comment: Here’s an interesting take on loyalty programs.

Customer Experience 54

Customer Experience Employee Engagement Returns Consumer 54

Indigo 9 Digital

MAY 2, 2022

By Tricia McKinnon and Ben Rudolph When speaking about when Apple first launched the Apple store Ron Johnson, Apple’s former SVP of retail said : “when we launched retail [at Apple], I got this group together, people from a variety of walks of life.” “As At 20,000 sq. it was the brand’s largest store at the time of opening.

Customer Experience 52

Customer Experience Payment Services Loss Prevention Drop-Shipping 52

Theatro

SEPTEMBER 27, 2022

Then you have an old phone, tablet, or desktop sitting around that you can try to sell for a fraction of its cost, or at the least wipe it before disposal so company data can’t fall into the wrong hands. CIOs know that Capex purchases almost always come with diminishing returns and constantly require maintenance and upgrades.

Payment Services 40

Payment Services Employee Engagement Management Returns 40

A1 Retail

MARCH 21, 2023

Retail Technology Show , retail’s golden ticket event which brings together Europe’s most forward-thinking retailers and leading tech innovators, and Baringa , the international consulting firm, have announced their line-up of tech start-ups that will feature on the Start-Up Safari at the show.

ATS 59

ATS Employee Engagement Fashion Customer Experience 59

Inside Retail

APRIL 3, 2023

In tough economic times, business leaders are generally looking to rein in spending, so it’s understandable that they require a high return on investment before they give any capital expenditure the green light. Return on inspiration “As Peter Drucker, the great strategist said, ‘Culture eats strategy for breakfast.’

Returns 130

Returns Customer Experience Employee Engagement Management 130