Customer data analysis key to omnichannel marketing success and business growth

Retail Technology Review

Companies which collate and analyse customer data, both online and offline, have grown 16% in the past year and are more than twice as likely to significantly exceed business goals and see strong return on investment (32% versus 14%), according to a global survey of 235 organisations with annual revenues of at least $50m.

New Covid ‘red alert’ plans: Britain’s couriers prepare once more for the front door to become the front line

Retail Technology Review

At the height of the coronavirus national lockdown in March, the Government prioritised delivery drivers as key workers. Under the Government’s new three-stage ‘traffic light’ coronavirus alert plans – which could be introduced as early as Thursday – Britain’s delivery drivers are again bracing for the front door’s return to the front line in the battle against Covid.

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Opinion: Don’t make your returns problem an experience problem

Inside Retail

Many retailers are also seeing a spike in product returns accompanying this change, with Accenture research showing returns of online purchases can reach three times the number of returns for products bought in-store. Convert returns into loyalty.

Crumpler co-founder returns as chief executive

Inside Retail

After months without a full-time chief executive, Crumpler co-founder David Roper has returned to the bag business in order to bring it back to its roots. The post Crumpler co-founder returns as chief executive appeared first on Inside Retail.

Mosaic Brands looks at raising capital following return to profitability

Inside Retail

Mosaic Brands has returned to earnings growth despite faltering sales, clocking in a net profit figure of $2.7 The post Mosaic Brands looks at raising capital following return to profitability appeared first on Inside Retail.

Returns: The Hidden Opportunity for Retail

Retail Touch

Returns provide brands and retailers the opportunity to delight their customers. market saw over $400B in returns in 2020. If this dollar value were a proxy for revenues, the returns channel would be the second largest global retailer behind Walmart.

Burberry CEO resigns to return to Italy

Inside Retail

According to the London-based luxury fashion label, Gobbetti wants to take up another opportunity that will enable him to return to Italy and be closer to his family. The post Burberry CEO resigns to return to Italy appeared first on Inside Retail.

NFRN welcomes Irish deposit return scheme

Talking Retail

The Irish government has published draft regulations for a deposit return scheme (DRS), following efforts in all the United Kingdom countries to introduce similar measures. This story continues at NFRN welcomes Irish deposit return scheme.

Retail spending jumped in October as customers returned to shops

Inside Retail

The post Retail spending jumped in October as customers returned to shops appeared first on Inside Retail. Customer spending saw a strong recovery in October, according to CommBank’s Household Spending Intentions Index, with overall spending up 6.6 per cent from the month prior and 4.4

Affirm Expands into Post-Purchase with $300M Acquisition of Returnly

Retail Touch

Flexible payment provider Affirm is expanding its range of services to include the post-purchase experience with the acquisition of online returns solution Returnly for approximately $300 million.

Walmart Offers Free At-Home Pickups for Online Product Returns

Retail Touch

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers without access to a printer at home can choose the “Drop off at FedEx” return method.

Staples Enables Contactless Returns in 1,000+ Stores

Retail Touch

Staples will launch contactless returns for online purchases in more than 1,000 of its stores across the U.S. The QR code technology from Returnly allows retailers to offer contactless returns both at their own stores and within the drop-off network.

How Returns Drag Down Sustainability Efforts (and what Retailers can do About it)

Retail Touch

It’s becoming increasingly clear that returns have costs that go well beyond the financial. Two trends are now converging to make the ecological problems of returns something that retailers can no longer ignore. In fact, returns reduction solution provider Newmine estimated that the 11.2%

Simon Partners With Narvar to Provide Physical Return Locations

Retail Touch

Mall operator Simon is launching a program that will allow consumers to quickly drop off returns from approximately two dozen brands at participating locations. More than 300 brands use the platform for online returns, including many that are also retailers in Simon properties.

National BBQ Week returns

Talking Retail

National BBQ Week is returning in early July to celebrate its 25th anniversary. This story continues at National BBQ Week returns. Or just read more coverage at Talking Retail.

Back at the Office? Not So Fast!

LS Retail

©iStock/Halfpoint As we reach, hopefully, herd immunity with vaccines to treat COVID-19, many countries are preparing something of a return to normality. Should bosses let workers stay at home, bring everyone back to the office or find a solution in between – called a hybrid approach?

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Staples Partnership Adds 1,000+ Happy Returns Locations to Network

Retail Touch

Happy Returns by PayPal has teamed with Staples US Retail to offer the Happy Returns in-person service, adding more than 1,000 Staples retail locations to its return service. The Staples partnership increases the number of the company’s Return Bars to more than 3,800 locations.

Many happy returns – how returns impact customer experience

I Vend

The growth in ecommerce solutions also leads to an increase in returns – and retailers’ returns processes are now a key element in creating a positive customer experience and protecting revenue. Read more about the process – from purchase to return.

Big in Japan: The return of vending machines

Inside Retail

The company previously provided fish for lunches at schools, hospitals, and nurseries, which closed due to the pandemic. The restaurant industry has lost vitality due to Covid, but we want to keep at it and stay undefeated with the gyoza we’re proud of.”.

NFRN backs UK deposit return scheme for 2024

Talking Retail

The NFRN has confirmed its support for a deposit return scheme for the whole of the UK in its response to a government consultation. This story continues at NFRN backs UK deposit return scheme for 2024. Or just read more coverage at Talking Retail.

Sheridan returns cotton products to soil in textile waste trial

Inside Retail

Homewares retailer Sheridan Australia is taking part in a novel trial in which its shredded cotton products are returned to the soil to test whether it can improve cotton soil health and act as a scalable solution to textile waste.

Lidl launches deposit return scheme in Ireland

Talking Retail

Lidl has launched a deposit return scheme for plastic bottles and aluminium cans in its stores in Ireland. This story continues at Lidl launches deposit return scheme in Ireland. Or just read more coverage at Talking Retail.

FedEx Adds 2,000 Stores to Retail Returns Network

Retail Touch

FedEx will partner with Happy Returns to offer the solution provider’s in-person return service at more than 2,000 FedEx Office locations. Shoppers can visit a retailers’ website or HappyReturns.com to receive the QR code necessary to complete the return.

How Retailers Can Control Costs Even As Return Rates Climb

Retail Touch

Returns are a cost of doing business for any retailer. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. Returns is just one example.” .

Winter is coming: Ski brands eagerly anticipate return to slopes

Inside Retail

Given the lack of time on the mountains last winter, we are expecting to see some really positive returns this season,” Antony Hampson, general manager of Superdry Australia and New Zealand, told Inside Retail. . million, at a CAGR of over 5 per cent during 2021-2025.

ACS outlines challenges facing c-stores ahead of the introduction of a deposit return scheme

Talking Retail

Association of Convenience Stores has reiterated its calls for the government to take into account the challenges facing small stores ahead of the introduction of a deposit return scheme (DRS). Or just read more coverage at Talking Retail.

How to reduce online product return rates while boosting sales

Inside Retail

From fast navigation to clear and compelling imagery, on-demand customer service and easy product returns, the bar is continually being raised for retail stores wishing to succeed in today’s hyper-competitive online marketplace. Return a product if it’s not right.

Greggs Festive Bakes return to freezer cabinets at Iceland and The Food Warehouse

Retail Times

Iceland and The Food Warehouse have announced the return of the iconic Greggs Limited Edition Two Festive Bakes (£2.25, 316g) in-stores and online from 24 November.

The return of Tigerlily: An in-depth interview with the new CEO

Inside Retail

Inside Retail : What appealed to you about taking on the role at Tigerlily? Every single person in the brand is at a sprint right now. We launched a new website at the start of September, and we needed to clear out a large portion of prior products that were ageing.

Scotland prepares for new deposit-based drinks container return scheme

Talking Retail

Scottish convenience stores are being encouraged to sign up with Circularity Scotland (CSL), the administrator of a new deposit return scheme for drinks containers being introduced in summer 2022. This story continues at Scotland prepares for new deposit-based drinks container return scheme.

How retailers can maximise returns during the upcoming sales season

Inside Retail

James Johnson, director of technology services & strategic accounts, APAC at Shopify, says it is critical for Australian retailers to optimise their product offers and sales channels to make the most of the sales season and seize the opportunity to end a difficult year on a high.

Six years after leaving fashion, Aussie designer Jayson Brunsdon returns

Inside Retail

Six years after leaving fashion to pursue his passion for fine art, Australian designer Jayson Brunsdon has returned to the rag trade with the launch of his JB Jayson Brunsdon collection at Harris Scarfe.

Inmar Intelligence and Convey Partner to Improve Returns CX

Retail Touch

With returns of online purchases rising 148% in 2020 based on year-over-year comparisons, according to the National Retail Federation , retailers are seeking to improve the shopper’s experience while also streamlining the many elements involved in processing returns.

Lew hits back at hints of capital raising at Myer

Inside Retail

Premier is astounded that Myer and its board are wasting corporate resources exploring ways to dilute Premier instead of fixing Myer’s chronic and prolonged underperformance,” Leibler wrote in a letter to Myer’s legal representative Rory Moriarty at Clayton Ulz. “[And]

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MPs highlight small stores’ concerns about deposit return scheme

Talking Retail

The Environmental Audit Committee has recognised a number of challenges faced by small retailers in implementing a deposit return scheme. This story continues at MPs highlight small stores’ concerns about deposit return scheme. Or just read more coverage at Talking Retail.

5 Ways To Rein In Costly Online Returns

Retail Touch

With record-setting online sales looming on the horizon for the holiday season, retailers also are bracing for an onslaught of online returns. From a customer perspective, according to research from Optoro , 66% of consumers prefer to bring returns to stores rather than shipping them back.

Actionable insights increase return on investment in retail marketing

Inside Retail

Data-driven insight is driving increased sales for suppliers and retailers by putting the right amount of products in the right place at the right time and most importantly in front of the right shoppers. Genuine return on investment modelling.

Rubicon returns to TV with £4m investment

Talking Retail

This story continues at Rubicon returns to TV with £4m investment. Or just read more coverage at Talking Retail. Barr its “No Added Boring” campaign for its Rubicon brand, as part of a wider £4m investment.

NFRN issues warning over deposit return scheme for Ireland

Talking Retail

This story continues at NFRN issues warning over deposit return scheme for Ireland. Or just read more coverage at Talking Retail. Industry News convenience stores deposit return scheme Ireland Recycling The National Federation of Retail Newsagents (NFRN

Quality Street and John Lewis announce the return of in-store pick and mix stations

Retail Focus

Quality Street and John Lewis are making the nation’s sweet dreams come true as they announce the return of in-store pick and mix stations. The post Quality Street and John Lewis announce the return of in-store pick and mix stations appeared first on Retail Focus - Retail Design.

Recycling infrastructure firms work on Scottish deposit return scheme project

Talking Retail

Recycling infrastructure companies Viridor and Tomra have formed a partnership to bid for the design, build and operation of the Scottish deposit return scheme counting and sorting centres. This story continues at Recycling infrastructure firms work on Scottish deposit return scheme project.

Aje marks the return of live runway shows in Sydney

Inside Retail

It may have been a gloomy day in Sydney yesterday, but Aje’s resort show, featuring a yellow runway, was a bright spot at the Royal Botanic Gardens, Sydney’s first live fashion show since Covid. How is that tracking at the moment?

Eurocis Returns in February 2022

VMS

(PRESS RELEASE) EuroCIS, the leading trade fair for retail technology, will take place from February 15 – 17, 2022 in Halls 9 and 10 at the fairgrounds in Düsseldorf, Germany Leading topics will be customer centricity, analytics, payment, connected retail and seamless store.