Retail TouchPoints

APRIL 28, 2023

But in many places across the retail ecosystem, an employee’s day to day can still feel very manual and their connection back to others in the business is irregular at best. The findings show those who don’t work at desks are more likely to lack the tech and data they need to contribute to their organization.

Finance 274

Finance Employee Engagement Supermarket Management 274

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Collect and Leverage First-Party Data . Invest in Your People .

Drop-Shipping 237

Drop-Shipping Shipping Outdoor Customer Retention 237

Hyken

APRIL 11, 2022

a month, members could get unlimited refills of their favorite coffee or hot tea at any Panera location. With the average American consumer spending more than $2,000 a year on coffee, this sounded like an incredible deal for coffee drinkers — begging the question, how could Panera possibly justify such generosity? For just $8.99

Employee Engagement 54

Employee Engagement Customer Experience Returns Location 54

Inside Retail

JULY 12, 2022

At the same time, short-term spikes in online sales are starting to return to more expected levels, even though some consumers have permanently altered their channel preferences. Build a sense of community with employees. The pandemic has clearly exacerbated the need for employee engagement and a sense of community.

Payment Services 130

Payment Services Planning Employee Engagement Consumer 130

I Vend

DECEMBER 13, 2022

Shopping activity is up, and consumers are buying goods they wouldn’t normally purchase during the rest of the year. They’re very open to buying from new places – research from Google in Australia, for example, found that at Christmas, a massive 79% * of shoppers are open to buying from retailers that are new to them.

Promotions 97

Promotions Employee Engagement Checkout Returns 97

Wiser

JULY 25, 2022

This means that efficiency will increase, hopefully leading to smoother consumer experiences and more deals won. Automation allows your sales team more leeway to focus on their individual talents, leading to higher employee engagement, better consumer relationships, and eventually more overall sales. 3: Know Your Flaws.

Employee Engagement 148

Employee Engagement Target Market Consumer Management 148

365 Retail

DECEMBER 7, 2021

UK retailers, facing a perfect storm of challenges including labour shortages, intense hiring competition and heavier employee workloads, are prioritising investment in digital workplace tools to support their frontline employees and enhance the customer experience. And the evidence to support this adoption is overwhelming.

Employee Engagement 52

Employee Engagement Planning Customer Experience Consumer 52

Inside Retail

NOVEMBER 1, 2021

Last year, 40-year-old Australian furniture retailer Freedom underwent a significant turnaround, which involved a major rebrand, a return to its design-led roots and a focus on omnichannel. It has been crazy and it’s been deeply satisfying, all at once. I want to replicate that at scale. Blaine Callard : It has been hectic.

Checkout 246

Checkout Visual Merchandising Shopping Employee Engagement 246

365 Retail

OCTOBER 5, 2021

Spanish fashion retailer, Desigual , has increased employee engagement and streamlined operational efficiencies in partnership with YOOBIC , the digital workplace solution for frontline teams. We have better visibility of what’s going on at the point of sale, and communication is much more fluid.

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52

365 Retail

JULY 13, 2021

This problem has suddenly become real and the on/offline channel split looks like it will never return to the way it was. In 2006, the Office for National Statistics put online sales as a percentage of total retail sales at under 5% but now shows that figure has risen to just under 30% in April 2021. Procedures.

Payment Services 52

Payment Services Visual Merchandising Employee Engagement Management 52

Hyken

MARCH 28, 2022

Looking at the first stat is intriguing. Dan has a Ring video on his front door that recorded a delivery man throwing a package (which could have been breakable) at his front door. I’m surprised at how difficult it can be to find contact information for some companies. My Comment: Here’s an interesting take on loyalty programs.

Customer Experience 54

Customer Experience Employee Engagement Returns Consumer 54

Indigo 9 Digital

MAY 2, 2022

By Tricia McKinnon and Ben Rudolph When speaking about when Apple first launched the Apple store Ron Johnson, Apple’s former SVP of retail said : “when we launched retail [at Apple], I got this group together, people from a variety of walks of life.” “As At 20,000 sq. it was the brand’s largest store at the time of opening.

Customer Experience 52

Customer Experience Payment Services Loss Prevention Drop-Shipping 52

Retail TouchPoints

NOVEMBER 21, 2022

Customer experience in retail is more important than ever before, but businesses are struggling to meet the expectations of the modern consumer. Just as consumers expect high-quality service when they walk into a store, employees demand respect from their employers and consideration of their wants and needs, both personal and professional.

Customer Experience 306

Customer Experience Employee Engagement Management Consumer 306

Theatro

MAY 4, 2020

As many states begin to tiptoe back from sheltering-at-home, what’s even more eye-opening is the broad agreement that we likely still have a long way to go before we settle into the Next Normal. In arriving at these 16 key steps, two takeaways have become clear. Enabling New Customer Engagement Norms and Models.

Shipping 52

Shipping Store Operations Fulfillment Employee Engagement 52

A1 Retail

MARCH 21, 2023

Retail Technology Show , retail’s golden ticket event which brings together Europe’s most forward-thinking retailers and leading tech innovators, and Baringa , the international consulting firm, have announced their line-up of tech start-ups that will feature on the Start-Up Safari at the show.

ATS 59

ATS Employee Engagement Fashion Customer Experience 59

Indigo 9 Digital

MARCH 11, 2022

At a time when retailers are fighting supply chain issues, rising inflation and having to implement and often defend COVID-19 protocols the customer experience can be lost along the way. Instead, a better customer experience would be not to place so much emphasis on closing the sale at all. Sephora does an excellent job of this.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

365 Retail

MARCH 21, 2023

Retail Technology Show , retail’s golden ticket event which brings together Europe’s most forward-thinking retailers and leading tech innovators, and Baringa , the international consulting firm, have announced their line-up of tech start-ups that will feature on the Start-Up Safari at the show.

ATS 52

ATS Employee Engagement Fashion Customer Experience 52

Hyken

MARCH 25, 2022

This week we feature an article by Anjan Pathak, Co-founder and CTO at Vantage Circle , an Employee Engagement Platform. Thus, your customer experience team is the driving factor behind loyalty and returns in the long run. Using outside expertise to train your employees can help them succeed.

Customer Experience 63

Customer Experience Employee Engagement Returns Planning 63

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

But modern store employees need real-time solutions to adapt to ever-changing environments. Retail employees are increasingly stretched, whether it’s customer data at their fingertips to personalize the experience or tools to manage new forms of payment such as curbside pickup. Task Management.

Management 77

Management Payment Services Employee Engagement Store Operations 77

Retail TouchPoints

NOVEMBER 14, 2023

At first, conversation around the technology would have led you to believe its inventors had cured all of society’s ills. Or, at the very least, its inefficiencies. In fact, in a recent SAP Emarsys study we found that nearly half of 10,000 surveyed global consumers (46%) were wary of the role AI plays in their retail experiences.

Employee Engagement 267

Employee Engagement Consumer Marketing Management 267