Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. .

Drop-Shipping 202

Drop-Shipping Shipping Outdoor Customer Retention 202

Retail TouchPoints

DECEMBER 28, 2022

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. The ever-changing retail market has made automation a necessity. A One-Size-Fits-All Strategy Won’t Work.

Management 270

Management Fulfillment Drop-Shipping Employee Engagement 270

Inside Retail

JULY 7, 2022

In markets as far apart as Australia, the US and Malaysia, there are more retail job openings than people willing to fill them, leading to stiff competition in the recruitment of staff. Currently, it is a candidate’s market. Since reopening, there doesn’t seem to have been a significant return to retail.

Employee Engagement 130

Employee Engagement Marketing Management Fashion 130

Inside Retail

JANUARY 8, 2023

The technology took you years to devise, add two years to bring it to market, and you’re looking at half a decade of hard-fought radical innovation. Fortunately, looking at the future of in-house innovation, you may only need a matter of days. Spending years working on an innovation before it hits the market is risky business.

Employee Engagement 130

Employee Engagement Returns Marketing ATS 130

Inside Retail

FEBRUARY 15, 2022

People leaders will be considering how these market conditions can be harvested in a sustainable way. Immediately following the lockdowns, many retail staff launched straight into peak trading season, which was amplified due to pent up demand and an exuberant return to physical retail spaces.

Fulfillment 246

Fulfillment Management Employee Engagement Returns 246

I Vend

DECEMBER 13, 2022

Promotions are an essential part of any retailer’s marketing toolkit, and never more so than during the holiday season. They’re very open to buying from new places – research from Google in Australia, for example, found that at Christmas, a massive 79% * of shoppers are open to buying from retailers that are new to them.

Promotions 95

Promotions Employee Engagement Checkout Returns 95

365 Retail

SEPTEMBER 17, 2023

From implementing an advanced Point of Sale (POS) system that integrates seamlessly with your inventory management, to employing AI technology for personalised marketing, the digital tools at your disposal are diverse. Engagement goes beyond simply keeping employees happy.

Management 52

Management Inventory Management Store Layout Employee Engagement 52

Cisco Retail

JUNE 21, 2021

There’s no going to back to “the way things were”, but at the same time it’s encouraging and even exciting the road we are paving for the future ahead. By modernizing employee engagement they’ve built a culture of inclusivity, increased operational efficiencies, and improved employee retention.

Employee Engagement 98

Employee Engagement Loss Prevention Returns Fulfillment 98

Theatro

APRIL 5, 2023

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. Our goal as company was to refine our productivity,” says Michael Wynn, President from Sunshine Ace Hardware.

Employee Engagement 52

Employee Engagement Management Location Accounting 52

Inside Retail

NOVEMBER 13, 2023

Post-pandemic, with the labour market shifts and the great resignation, we know well the value of employees who stay. Is it great for employees? So, how can leaders foster a culture to promote tenure and engagement and, if we are lucky, capture the gift of employee loyalty? The global inflation rate peaked at 8.8

Promotions 130

Promotions Employee Engagement Returns Marketing 130

Wiser

NOVEMBER 13, 2023

In both these examples, it’s clear that when store associates transition from being just employees to being brand advocates, they can deliver remarkable results. They become a key component of the overall marketing strategy, influencing customer behavior and driving brand loyalty.

Promotions 148

Promotions Employee Engagement Shopping Marketing 148

Inside Retail

JULY 19, 2022

Most of the labour-market movement we have seen in the last six months was a culmination of trends that have been forming for years. Resilience: we knew that resilience was at its lowest ever recorded in 2018, and since the pandemic, 85 per cent of people have said that their wellbeing and resilience have got worse.

Returns 130

Returns Employee Engagement Marketing Planning 130

Inside Retail

JULY 12, 2022

At the same time, short-term spikes in online sales are starting to return to more expected levels, even though some consumers have permanently altered their channel preferences. Build a sense of community with employees. The pandemic has clearly exacerbated the need for employee engagement and a sense of community.

Payment Services 130

Payment Services Planning Employee Engagement Consumer 130

Cisco Retail

DECEMBER 15, 2021

Even better is trying your hand at performing some of their tasks, guided by their supervision and encouragement. That’s how the Cisco STEM Shadow Program works for scores of high school sophomore and junior students who have engaged in the 3- to 4-week summer program. help in identifying and closing skills gaps.

Employee Engagement 111

Employee Engagement Returns Marketing Promotions 111

Wiser

JULY 25, 2022

Automation allows your sales team more leeway to focus on their individual talents, leading to higher employee engagement, better consumer relationships, and eventually more overall sales. When looking at your sales process, it’s easy to lose sight of each individual step. 2: Automate as Much as Possible.

Employee Engagement 148

Employee Engagement Target Market Consumer Management 148

365 Retail

OCTOBER 5, 2021

Spanish fashion retailer, Desigual , has increased employee engagement and streamlined operational efficiencies in partnership with YOOBIC , the digital workplace solution for frontline teams. We have better visibility of what’s going on at the point of sale, and communication is much more fluid.

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52

Indigo 9 Digital

MAY 2, 2022

By Tricia McKinnon and Ben Rudolph When speaking about when Apple first launched the Apple store Ron Johnson, Apple’s former SVP of retail said : “when we launched retail [at Apple], I got this group together, people from a variety of walks of life.” “As At 20,000 sq. it was the brand’s largest store at the time of opening.

Customer Experience 52

Customer Experience Payment Services Loss Prevention Drop-Shipping 52

Theatro

SEPTEMBER 27, 2022

Then you have an old phone, tablet, or desktop sitting around that you can try to sell for a fraction of its cost, or at the least wipe it before disposal so company data can’t fall into the wrong hands. CIOs know that Capex purchases almost always come with diminishing returns and constantly require maintenance and upgrades.

Payment Services 40

Payment Services Employee Engagement Management Returns 40

Indigo 9 Digital

MARCH 11, 2022

At a time when retailers are fighting supply chain issues, rising inflation and having to implement and often defend COVID-19 protocols the customer experience can be lost along the way. Instead, a better customer experience would be not to place so much emphasis on closing the sale at all. Sephora does an excellent job of this.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Hyken

MARCH 25, 2022

This week we feature an article by Anjan Pathak, Co-founder and CTO at Vantage Circle , an Employee Engagement Platform. Thus, your customer experience team is the driving factor behind loyalty and returns in the long run. Using outside expertise to train your employees can help them succeed.

Customer Experience 62

Customer Experience Employee Engagement Returns Planning 62

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

Retail employees are increasingly stretched, whether it’s customer data at their fingertips to personalize the experience or tools to manage new forms of payment such as curbside pickup. And workforce engagement has become paramount to retaining frontline associates in a tight labor market. Task Management.

Management 76

Management Payment Services Employee Engagement Store Operations 76

Retail TouchPoints

NOVEMBER 14, 2023

At first, conversation around the technology would have led you to believe its inventors had cured all of society’s ills. Or, at the very least, its inefficiencies. SAP’s largest cloud addressable market. That made it the fastest-growing software application in human history. As Managing Director for SAP Labs U.S.

Employee Engagement 230

Employee Engagement Consumer Marketing Management 230