365 Retail

JUNE 9, 2021

By delivering communication, merchandising and health and safety checklists to colleagues in the flow of work, Leyland SDM has seen an increase in employee engagement across the business, explains Jonathan Jennings, Chief Executive of Leyland SDM. Jennings concluded.

Employee Engagement 52

Employee Engagement Customer Experience Location Shopping 52

A1 Retail

JUNE 9, 2021

By delivering communication, merchandising and health and safety checklists to colleagues in the flow of work, Leyland SDM has seen an increase in employee engagement across the business, explains Jonathan Jennings, Chief Executive of Leyland SDM. Jennings concluded.

Employee Engagement 45

Employee Engagement Customer Experience Location Shopping 45

Retail TouchPoints

NOVEMBER 23, 2022

A federal judge has reportedly ordered Amazon to stop retaliating against employees engaged in workplace activism, according to the Associated Press. She issued a cease-and-desist order against Amazon, directing it to not retaliate against employees involved in workplace activism, but denied the request to reinstate Bryson.

Employee Engagement 312

Employee Engagement ATS 312

Inside Retail

JANUARY 12, 2023

Designed to look like cafes, the brand’s self-service kiosks enable employees to quickly purchase healthy food and drinks at any time. Since the launch of Morsl’s micro markets, our service offering has extended to coffee, pantry, breakroom procurement and employee engagement events.

ATS 130

ATS Employee Engagement Kiosk Planning 130

Retail TouchPoints

JUNE 8, 2022

Convenience store operator Alimentation Couche-Tard has announced that is hiring for more than 25,000 positions at its more than 14,100 Circle K and Couche-Tard stores and support centers across North America, Europe and Asia. Canada and Europe over the next three years. Canada and Europe over the next three years.

Employee Engagement 298

Employee Engagement Checkout Store Operations Fulfillment 298

Inside Retail

MAY 2, 2023

Just look at your return to workplace discussions and you’ll see exactly what I mean. The problem is, only one in three managers are engaged at work and manager-level burnout is the worst in the world. So if you’re looking to retain these valuable assets, here’s three things to consider: Engage them. What to do?

ATS 130

ATS Management Returns Employee Engagement 130

Retail TouchPoints

MARCH 15, 2023

However, employee shortages are forcing many organizations to prioritize capabilities that support operating efficiency and store performance over employee engagement and loyalty. Many business leaders, and retailers specifically, plan to increase their investment in digital technology for the frontline.

Employee Engagement 277

Employee Engagement Management Point of Sale Planning 277

Theatro

APRIL 25, 2022

The associates at a leading C-Store were completely disconnected from each other and the enterprise. This disconnection decreased employee engagement, reduced service speed, lowered productivity, and lead to disjointed operational workflows. Limitations on customer satisfaction, employee engagement, and task completion.

Employee Engagement 98

Employee Engagement Fulfillment Customer Experience Management 98

Inside Retail

FEBRUARY 9, 2022

There’s growing awareness of the importance of employer brand, and the connection between engaged, productive staff and business outcomes. Research by Forbes Insights found that revenue growth is linked to high EX performance (defined as ‘high employee engagement and satisfaction’), regardless of how much companies prioritise CX or not.

Payment Services 130

Payment Services Employee Engagement Beauty and Health Customer Experience 130

Inside Retail

JUNE 15, 2023

The first, DDI, told us that 57 per cent of people have left a job at some point in their career because of a manager. The second, Gallup, told that 50 per cent of Americans have left a job to “get away from their manager at some point in their career.” ” When I look at those stats, I’m not surprised.

Management 130

Management Employee Engagement ATS Marketing 130

Inside Retail

AUGUST 14, 2023

Price and value are at the forefront of everyone’s minds. Translation to those at the coalface can be lacking. How do you currently communicate your CX to your employees? Thirdly, happier people = happier customers Engaged employees are happier, more productive and more effective at their jobs.

Customer Experience 130

Customer Experience Employee Engagement Marketing Management 130

Retail TouchPoints

JULY 6, 2020

In essential positions, where employees work at grocery stores, pharmacies or health care facilities, these individuals put themselves at risk daily simply through continued public contact rather than staying safe at home. Many would rather not be at work regardless of their paycheck. .

Employee Engagement 166

Employee Engagement Customer Experience Returns ATS 166

Retail Times

AUGUST 14, 2023

WorkL, the employee experience platform which measures, tracks and improves employee engagement and employee happiness at work, reveals that the average Wellbeing Risk score for employees working in Retail is now 11% points above other workplace averages which have dropped from 33% to 26%.

Employee Engagement 75

Employee Engagement ATS 75

Retail TouchPoints

AUGUST 4, 2021

Here are five workplace management strategies you can integrate into your operations to boost employee retention and increase customer loyalty. Let’s start at the beginning, shall we? To build a positive culture, management must offer opportunities for employees to engage with their leaders and peers.

Customer Retention 264

Customer Retention Employee Engagement Customer Experience Management 264

Retail TouchPoints

MAY 17, 2023

Additionally, technology can aid in ensuring employees are compensated fairly based on their skills and experience, reducing pay disparities based on gender, race or other factors. At Deputy, she leads a team whose mission is to simplify shift work and create thriving workplaces in every community.

Returns 306

Returns Employee Engagement Management Marketing 306

Retail Focus

JUNE 21, 2023

Asda has also unveiled a major shake-up, which will put 300 roles at risk and reduce the pay of more than 4,000 night workers. Other businesses have gone the other way, offering more attractive wages and terms in a bid to attract new employees and retain existing ones. David Rogers, Vice-President of Sales (EMEA) at WorkJam.

Employee Engagement 147

Employee Engagement Management Finance Supermarket 147

Retail TouchPoints

OCTOBER 31, 2023

Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Experts shared six best practices retailers can apply to cultivate a positive and social workplace as the holiday season picks up: 1.

Employee Engagement 279

Employee Engagement Store Operations Consumer Management 279

Wiser

JULY 11, 2022

Retail has one of the highest employee turnover rates in the job industry, and continuously having to train and retrain new staff can leave a wide margin for error. On top of this, a lot of time and effort goes into replacing employees. This can eventually lead to negative employee-customer experiences—hurting your brand image.

Employee Engagement 146

Employee Engagement Advertising Promotions Marketing 146

Retail TouchPoints

NOVEMBER 16, 2023

For example, its plant-based private-label brand, Plant Kitchen , has distinctive branding and packaging that stays in line with the high-quality look of the brand, still at an own-label price point. And what a success it has been, going from an online D2C brand to being carried at over 6,000 stores.

Employee Engagement 277

Employee Engagement Consumer Marketing ATS 277

Retail TouchPoints

MAY 27, 2022

A pilot program at a European retailer tested a game focused on a specific product knowledge area strategically chosen to sell new Bosch and Siemens high-end washing machines. for associates at several large consumer electronics retailers. The 10 stores where associates received the mobile-delivered training saw a 26.2%

Employee Engagement 289

Employee Engagement Point of Sale Consumer Management 289

Inside Retail

JANUARY 8, 2023

“Our mission to provide easy access to healthier eating choices for Australian employees continues to gain important momentum as we reach this incredible milestone,” said Karla Borland, CEO at Morsl. The company now offer coffee, hot beverages, pantry services, vending, catering, and employee engagement events.

Marketing 130

Marketing Employee Engagement Checkout Planning 130

Retail TouchPoints

AUGUST 18, 2022

million employees quitting their jobs to 37.4 Retail has long struggled with employee retention, losing team members at a fast clip to higher wages, safety concerns and more flexibility. One University of Arizona study examined the morale of grocery workers in that state at the start of the pandemic.

Employee Engagement 288

Employee Engagement Management Promotions Location 288

Small Biz Trends

JULY 9, 2022

Boost Employee Engagement. Your employees are likely the ones who interact directly with customers most often. So if they’re engaged at work, your customers will be more likely to have a positive experience. This Aircall post by Emily Gregor features seven tips for boosting employee engagement.

Employee Engagement 140

Employee Engagement Marketing Customer Experience Location 140

Retail TouchPoints

APRIL 28, 2023

But in many places across the retail ecosystem, an employee’s day to day can still feel very manual and their connection back to others in the business is irregular at best. The findings show those who don’t work at desks are more likely to lack the tech and data they need to contribute to their organization.

Finance 277

Finance Employee Engagement Supermarket Management 277

Theatro

JUNE 19, 2023

While there are many goods and services a store can offer, none of it can overcome a disconnected team that will undoubtedly frustrate employees and customers alike. Enhancing Customer Experience with In-Store Communication At the heart of any successful retail business lies exceptional customer service.

Employee Engagement 96

Employee Engagement Visual Merchandising Customer Experience Promotions 96

Hyken

APRIL 11, 2022

a month, members could get unlimited refills of their favorite coffee or hot tea at any Panera location. Josh Linkner) Professional athletes achieve at the highest levels by spending 90% of their time training and 10% of their time performing. It’s the experience that drives engagement. For just $8.99 by Josh Linkner.

Employee Engagement 53

Employee Engagement Customer Experience Returns Location 53

Hyken

AUGUST 19, 2022

This week we feature an article by Cassidy McDonnell, Creative Solutions Manager at Balto Software , a company that helps agents live on the call to analyze what’s working and scale best practices in real-time. She shares how organizations can improve employee engagement and customer satisfaction.

Customer Experience 65

Customer Experience Employee Engagement Management Fulfillment 65

Hyken

OCTOBER 30, 2023

Employee engagement is crucial for maintaining a high level of service for any company or brand. You have to wake up with the right attitude in order to do the job and excel at it.” Why is employee engagement crucial in maintaining outstanding service in the cruise industry?

Employee Engagement 61

Employee Engagement Shipping Returns Customer Experience 61

VMS

DECEMBER 2, 2022

Most recently, Sliva served as chief people officer at Best Buy (Richfield, Minn.), where he was responsible for leading all employee engagement initiatives. Dick’s Sporting Goods (Pittsburgh) announced that Ray Sliva will join it as Executive VP, Stores, effective Jan. Headshot courtesy of Dick’s Sporting Goods.

Sporting Goods 88

Sporting Goods Employee Engagement Outdoor Location 88

365 Retail

FEBRUARY 28, 2024

per cent) and lowest in head office roles at 1.5 By Ian Barrow, Senior Employee Experience Consultant at WorkBuzz Sounds easy, right? So, if you’re wanting to interact with a large deskless workforce like store workers, you should look at harnessing survey technology that can gather largescale feedback.

Kiosk 106

Kiosk Employee Engagement Management Accounting 106

Hyken

OCTOBER 30, 2023

Employee engagement is crucial for maintaining a high level of service for any company or brand. You have to wake up with the right attitude in order to do the job and excel at it.” Why is employee engagement crucial in maintaining outstanding service in the cruise industry?

Employee Engagement 55

Employee Engagement Shipping Returns Customer Experience 55

Retail Focus

DECEMBER 9, 2022

With employers still feeling the impact of the Great Resignation and broader labour shortages, YOOBIC Communities offers an important tool to create engagement and boost employee retention. According to Gallop’s State of The Global Workplace 2022 report, only 21% of workers are engaged at work.

Employee Engagement 130

Employee Engagement Fashion ATS Promotions 130

Retail TouchPoints

MARCH 11, 2022

In fact, over the last 18 months, retailers have experienced a 17-point decline in customer satisfaction (CSAT) related to product availability and a 14-point drop in CSAT related to employee assistance, according to a Medallia Insights study of more than 85 global retailers. Employee Experience + Customer Experience = Brand Experience.

Customer Experience 290

Customer Experience Employee Engagement Promotions Outdoor 290

Retail Times

JUNE 30, 2023

Entry to be on the only official list that recognises the happiest companies for people to work at are open. Companies across the world are eligible to be ranked by WorkL, the employee experience platform which measures, tracks and improves employee engagement.

Employee Engagement 45

Employee Engagement ATS 45

Retail TouchPoints

JANUARY 24, 2022

But buyers aren’t shopping your brand solely based on inventory — they’re equally as motivated by the engagement they have with your service employees. This is especially important for ecommerce businesses, because consumers have thousands of online retailers available at their fingertips. How high can that turnover be?

Employee Engagement 312

Employee Engagement Returns Consumer ATS 312

Retail TouchPoints

MARCH 21, 2022

Many of these experiences are already coming to life at big box retailers, which are offering services like checkout-free contactless payment options, AR immersive experiences and self-checkouts.

Payment Services 264

Payment Services Checkout Supply Chain Management Customer Experience 264

Theatro

APRIL 5, 2023

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. Our goal as company was to refine our productivity,” says Michael Wynn, President from Sunshine Ace Hardware.

Employee Engagement 52

Employee Engagement Management Location Accounting 52