Retail TouchPoints

FEBRUARY 22, 2024

Rite Aid has launched its new ‘It Means More’ to celebrate its employees, who represent the company’s “steadfast focus on creating meaningful interactions,” according to a company statement.

Employee Engagement 278

Employee Engagement Marketing Customer Experience ATS 278

Small Biz Trends

JUNE 30, 2022

Because the modern workplace continues to evolve at a rapid pace, Zoho has recognized that today’s solution might not even be an issue tomorrow. Following the two years of pandemic-related workplace disruption, the team at Zoho learned a lot about the challenges of remote and hybrid work environments. Analytics.

Employee Engagement 98

Employee Engagement Promotions Management Planning 98

Retail TouchPoints

MARCH 14, 2025

At LVMH, we believe that our people are our greatest asset, and the longevity of our brands depends on attracting the most talented and passionate individuals , said Gena Smith, Chief Human Resources Officer at LVMH North America in comments shared with Retail TouchPoints. This year the coveted roles are open to U.S.

Visual Merchandising 213

Visual Merchandising Employee Engagement Customer Experience Fulfillment 213

Inside Retail

MARCH 20, 2025

In an industry where people are the backbone of success, effective HR strategies play a pivotal role in shaping workforce engagement, productivity, and long-term retention. IR: Can you share some key HR transformation initiatives youve led at GMG and their impact on the retail workforce?

Employee Engagement 130

Employee Engagement Promotions Management ATS 130

Retail TouchPoints

NOVEMBER 23, 2022

A federal judge has reportedly ordered Amazon to stop retaliating against employees engaged in workplace activism, according to the Associated Press. She issued a cease-and-desist order against Amazon, directing it to not retaliate against employees involved in workplace activism, but denied the request to reinstate Bryson.

Employee Engagement 312

Employee Engagement ATS 312

Retail TouchPoints

JUNE 8, 2022

Convenience store operator Alimentation Couche-Tard has announced that is hiring for more than 25,000 positions at its more than 14,100 Circle K and Couche-Tard stores and support centers across North America, Europe and Asia. Canada and Europe over the next three years. Canada and Europe over the next three years.

Employee Engagement 298

Employee Engagement Checkout Store Operations Fulfillment 298

Small Biz Trends

JUNE 27, 2025

Key Takeaways Importance of Approachability: Being approachable fosters a positive workplace culture, enhancing collaboration and employee engagement in small businesses. But how do you know if you’re truly approachable at work? This openness fosters collaboration and enhances employee engagement.

Employee Engagement 66

Employee Engagement ATS Promotions Management 66

Retail TouchPoints

DECEMBER 2, 2024

shoppers have purchased secondhand items at a lower cost, with the added benefit of ensuring clothing gets a new lease of life and avoids landfills. With the sector valued at $43.9 What were previously unwanted and undesirable items dumped at a thrift store have become valued as pre-loved items, full of potential for their next owner.

Thrift Store 182

Thrift Store Fashion Fast Fashion Employee Engagement 182

A1 Retail

DECEMBER 18, 2024

By Charlie Sampson, Director of Leadership Development at employee engagement consultancy scarlettabbott Theres nothing like Christmas in retail. Manic, magical, and mince pie-fuelled, its a challenging period for employees and team leaders in the industry that makes Christmas happen.

Employee Engagement 104

Employee Engagement Management Returns Shopping 104

Small Biz Trends

JUNE 28, 2025

Benefits Of Allowing Employees To Dress Up For Halloween Allowing employees to dress up for Halloween can introduce a range of benefits that enhance workplace culture and employee engagement. Boosting Employee Morale Dressing up for Halloween can significantly boost employee morale.

Employee Engagement 100

Employee Engagement Promotions Accessories ATS 100

Small Biz Trends

JUNE 29, 2025

Seasonal staff contributes to meeting customer expectations, boosting employee morale, and improving overall employee engagement. Well-executed holiday hiring also aids in employee retention rates for full-time employees by alleviating burnout during peak periods. How can businesses retain seasonal employees?

Employee Engagement 85

Employee Engagement Promotions Customer Experience Management 85

Retail Dive

JANUARY 8, 2024

Like many retailers where the majority of associates aren't at a computer, PetSmart evolved their internal communications channels to ensure they could reach all associates across stores, distribution centers (DCs) and home offices.

Employee Engagement 98

Employee Engagement ATS 98

Retail TouchPoints

SEPTEMBER 2, 2024

However you look at it, healthy people are at the center of any successful sustainability plan. This makes investing in employee wellness an easy choice. Employee wellness has many components, but a foundational element is a solid economic base. At Bragg, we address this on multiple levels.

Planning 278

Planning Employee Engagement Promotions ATS 278

Retail TouchPoints

MARCH 15, 2023

However, employee shortages are forcing many organizations to prioritize capabilities that support operating efficiency and store performance over employee engagement and loyalty. Many business leaders, and retailers specifically, plan to increase their investment in digital technology for the frontline.

Employee Engagement 277

Employee Engagement Management Point of Sale Planning 277

Retail TouchPoints

AUGUST 4, 2021

Here are five workplace management strategies you can integrate into your operations to boost employee retention and increase customer loyalty. Let’s start at the beginning, shall we? To build a positive culture, management must offer opportunities for employees to engage with their leaders and peers.

Customer Retention 264

Customer Retention Employee Engagement Customer Experience Management 264

Theatro

NOVEMBER 19, 2024

Theatro GEN iusAI enhances the frontline workforce experience with a discreet, in-ear conversational voice interface, seamlessly integrating the power of Generative AI without the need to look down at a handheld device. Theatro GEN iusAI combines two powerful components: Theatro IQ and Theatro GEN flows.

Employee Engagement 85

Employee Engagement Customer Experience Location Management 85

Theatro

OCTOBER 22, 2024

Shoppers anticipate staffing shortages in stores this year, but patience is low: 27% said they’d likely abandon their shopping cart while waiting in line if there’s not enough employees to keep it moving at a reasonable pace. Visit the 2024 Theatro Holiday Shopping Report at Theatro’s website for the complete survey results.

Shopping 90

Shopping Employee Engagement Planning Customer Experience 90

Retail TouchPoints

DECEMBER 10, 2024

Wellness Resources Anytime, Anywhere During the chaos of the holiday season, employees need wellness solutions that are easily accessible, engaging and adaptable to their unpredictable routines. Traditional wellness programs that require employees to be in one specific place at a set time no longer work.

Employee Engagement 277

Employee Engagement Planning Returns Management 277

Retail TouchPoints

MAY 27, 2022

A pilot program at a European retailer tested a game focused on a specific product knowledge area strategically chosen to sell new Bosch and Siemens high-end washing machines. for associates at several large consumer electronics retailers. The 10 stores where associates received the mobile-delivered training saw a 26.2%

Employee Engagement 289

Employee Engagement Point of Sale Consumer Management 289

Hyken

APRIL 22, 2022

This week, we feature an article by Luke Jamieson, Regional Director at Centrical , the next-gen employee engagement and performance platform. He writes about the importance of engagement and employee experience to an organization’s productivity to business success. A virtuous cycle of employee engagement.

Employee Engagement 109

Employee Engagement Customer Experience ATS 109

Small Biz Trends

JUNE 10, 2025

Such an atmosphere improves employee engagement and job satisfaction, leading to better retention rates. High employee morale often translates into improved performance reviews and productivity, which directly impacts business growth. Volunteer at a retirement home or local soup kitchen. Return a lost purse or wallet.

Customer Retention 105

Customer Retention Employee Engagement Promotions Returns 105

Retail TouchPoints

MAY 17, 2023

Additionally, technology can aid in ensuring employees are compensated fairly based on their skills and experience, reducing pay disparities based on gender, race or other factors. At Deputy, she leads a team whose mission is to simplify shift work and create thriving workplaces in every community.

Returns 306

Returns Employee Engagement Management Marketing 306

Retail TouchPoints

AUGUST 18, 2022

million employees quitting their jobs to 37.4 Retail has long struggled with employee retention, losing team members at a fast clip to higher wages, safety concerns and more flexibility. One University of Arizona study examined the morale of grocery workers in that state at the start of the pandemic.

Employee Engagement 288

Employee Engagement Management Promotions Location 288

Retail TouchPoints

JULY 6, 2020

In essential positions, where employees work at grocery stores, pharmacies or health care facilities, these individuals put themselves at risk daily simply through continued public contact rather than staying safe at home. Many would rather not be at work regardless of their paycheck. .

Employee Engagement 165

Employee Engagement Customer Experience Returns ATS 165

Retail TouchPoints

JANUARY 24, 2022

But buyers aren’t shopping your brand solely based on inventory — they’re equally as motivated by the engagement they have with your service employees. This is especially important for ecommerce businesses, because consumers have thousands of online retailers available at their fingertips. How high can that turnover be?

Employee Engagement 312

Employee Engagement Returns Consumer ATS 312

Small Biz Trends

JUNE 25, 2025

Managing employee benefits can be a daunting task for any business owner. With the recent addition of health insurance options to QuickBooks Payroll, you now have a powerful tool at your fingertips to streamline this essential aspect of your operations. You can create and publish job descriptions, improving your recruitment strategy.

Payment Services 93

Payment Services Employee Engagement Accounting Management 93

Retail TouchPoints

MARCH 11, 2022

In fact, over the last 18 months, retailers have experienced a 17-point decline in customer satisfaction (CSAT) related to product availability and a 14-point drop in CSAT related to employee assistance, according to a Medallia Insights study of more than 85 global retailers. Employee Experience + Customer Experience = Brand Experience.

Customer Experience 290

Customer Experience Employee Engagement Outdoor Promotions 290

365 Retail

MARCH 29, 2025

As British retail and hospitality businesses face significant wage and tax rises, many firmsrecognise the need to improve labour productivity and employee engagement, prompting a growing need for investments in Artificial Intelligence (AI) according to the latest research from Legion Technologies , an innovator in workforce management (WFM).

Employee Engagement 59

Employee Engagement Management Consumer ATS 59

Inside Retail

MAY 23, 2024

This serves as a stark reminder that maintaining focus on Invisible PR is crucial for staying at the forefront of the retail industry. Employee engagement and development: The frontline staff represents the brand and plays the crucial role in shaping the customer experience.

Employee Engagement 273

Employee Engagement Customer Experience Store Layout Marketing 273

Retail TouchPoints

APRIL 28, 2023

But in many places across the retail ecosystem, an employee’s day to day can still feel very manual and their connection back to others in the business is irregular at best. The findings show those who don’t work at desks are more likely to lack the tech and data they need to contribute to their organization.

Finance 277

Finance Employee Engagement Supermarket Management 277

365 Retail

JUNE 9, 2021

By delivering communication, merchandising and health and safety checklists to colleagues in the flow of work, Leyland SDM has seen an increase in employee engagement across the business, explains Jonathan Jennings, Chief Executive of Leyland SDM. Jennings concluded.

Employee Engagement 52

Employee Engagement Customer Experience Location Shopping 52

Inside Retail

JANUARY 12, 2023

Designed to look like cafes, the brand’s self-service kiosks enable employees to quickly purchase healthy food and drinks at any time. Since the launch of Morsl’s micro markets, our service offering has extended to coffee, pantry, breakroom procurement and employee engagement events.

ATS 130

ATS Employee Engagement Kiosk Planning 130

Retail TouchPoints

MARCH 21, 2022

Many of these experiences are already coming to life at big box retailers, which are offering services like checkout-free contactless payment options, AR immersive experiences and self-checkouts.

Payment Services 264

Payment Services Checkout Supply Chain Management Customer Experience 264

Retail TouchPoints

OCTOBER 31, 2023

Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Experts shared six best practices retailers can apply to cultivate a positive and social workplace as the holiday season picks up: 1.

Employee Engagement 279

Employee Engagement Store Operations Consumer Management 279

Retail TouchPoints

OCTOBER 2, 2024

They even influence how employees engage with customers and deliver value. Now, at the flip of a switch or during different times of the day, content can be rotated, updated or swapped. This information is now actionable and available at a retailer’s fingertips. Did the display or product evoke an emotion?

Kiosk 278

Kiosk Advertising Consumer Social Commerce 278

Retail TouchPoints

AUGUST 27, 2024

Set Metrics at the Beginning of the Project You need to set and gain buy-in on the metrics you will track as part of the initial planning phase. Measure Over Time Ensure that you are collecting and analyzing data from your different stakeholders at various stages of the project.

Management 250

Management Employee Engagement Returns Consumer 250

Inside Retail

MAY 3, 2024

We’ve had a look at the opportunities within the market globally. Over the last five years, if not more, a broad acceptance and normalisation of piercing [has occurred], and there are several players globally that are looking at the space,” Friis said. “If I see the window in front of us.

Apparel 278

Apparel Employee Engagement Fashion Accessories 278