Retail TouchPoints

MARCH 15, 2023

However, employee shortages are forcing many organizations to prioritize capabilities that support operating efficiency and store performance over employee engagement and loyalty. A lot of companies are looking to do more with less via productivity tools like task management, communication tools, etc.

Employee Engagement 258

Employee Engagement Management Point of Sale Planning 258

Inside Retail

MAY 2, 2023

Our workers expect our managers to put in more discretionary effort, in return for which they may be treated favourably when a better offer comes along. Other studies illustrate how consistently and significantly managers over-rate how much they recognise, reward and care for their staff – compared to what the staff think about that.

ATS 130

ATS Management Returns Employee Engagement 130

Inside Retail

JANUARY 12, 2023

Designed to look like cafes, the brand’s self-service kiosks enable employees to quickly purchase healthy food and drinks at any time. Since the launch of Morsl’s micro markets, our service offering has extended to coffee, pantry, breakroom procurement and employee engagement events.

ATS 130

ATS Employee Engagement Kiosk Planning 130

Inside Retail

MAY 18, 2022

This can cause confusion and make your initial engagement with the new setting challenging. I have met many people who are domestically successful and believe that the strategies they used to build relationships and negotiate business at home will work overseas. It almost never works.

Management 130

Management Target Market Marketing Employee Engagement 130

365 Retail

SEPTEMBER 17, 2023

In a constantly evolving sector, retail managers are tasked with keeping pace with the latest trends and ensuring their business achieves success and stability. This entails a deep understanding of the various facets of retail operations, from inventory management to customer service.

Management 52

Management Inventory Management Store Layout Employee Engagement 52

Retail TouchPoints

OCTOBER 31, 2023

Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Put managers front and center. That is why Brown believes managers also should provide ongoing recognition and positive feedback.

Employee Engagement 274

Employee Engagement Store Operations Consumer Management 274

Mass Relators

JUNE 20, 2022

With more than 18 years of experience in strategic global sourcing, product development, manufacturing and international operations management, Li plays a significant role in DG’s nonconsumable initiative, health care and other product sourcing initiatives, the company said.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Retail Focus

JUNE 21, 2023

Asda has also unveiled a major shake-up, which will put 300 roles at risk and reduce the pay of more than 4,000 night workers. Other businesses have gone the other way, offering more attractive wages and terms in a bid to attract new employees and retain existing ones.

Employee Engagement 148

Employee Engagement Management Finance Supermarket 148

Inside Retail

APRIL 26, 2024

At that time, just over half of households in Australia had internet access, there were very few smartphone options on the market and Facebook had only just launched,” Winning told Inside Retail. “We We gained customers’ trust through our legendary service, which is still unmatched to this day – one customer, one experience at a time.”

Employee Engagement 147

Employee Engagement Shipping Shopping Marketing 147

Retail TouchPoints

AUGUST 4, 2021

To make a comeback, retailers must understand the value of employee retention and the role it plays in performance, output and ability to scale. Here are five workplace management strategies you can integrate into your operations to boost employee retention and increase customer loyalty. Let’s start at the beginning, shall we?

Customer Retention 264

Customer Retention Employee Engagement Customer Experience Management 264

Theatro

APRIL 25, 2022

The associates at a leading C-Store were completely disconnected from each other and the enterprise. This disconnection decreased employee engagement, reduced service speed, lowered productivity, and lead to disjointed operational workflows. Limitations on customer satisfaction, employee engagement, and task completion.

Employee Engagement 98

Employee Engagement Fulfillment Customer Experience Management 98

Retail TouchPoints

MAY 17, 2023

To maintain inclusivity, managers in multigenerational workforces should anticipate the diverse needs of all employees — from Gen Z to Baby Boomers. Additionally, technology can aid in ensuring employees are compensated fairly based on their skills and experience, reducing pay disparities based on gender, race or other factors.

Returns 303

Returns Employee Engagement Management Marketing 303

Retail TouchPoints

AUGUST 18, 2022

million employees quitting their jobs to 37.4 Retail has long struggled with employee retention, losing team members at a fast clip to higher wages, safety concerns and more flexibility. One University of Arizona study examined the morale of grocery workers in that state at the start of the pandemic.

Employee Engagement 266

Employee Engagement Management Promotions Location 266

Retail TouchPoints

APRIL 28, 2023

But in many places across the retail ecosystem, an employee’s day to day can still feel very manual and their connection back to others in the business is irregular at best. The findings show those who don’t work at desks are more likely to lack the tech and data they need to contribute to their organization.

Finance 256

Finance Employee Engagement Supermarket Management 256

Inside Retail

AUGUST 14, 2023

Price and value are at the forefront of everyone’s minds. Translation to those at the coalface can be lacking. How do you currently communicate your CX to your employees? Think about how you are connecting your customer experience to reward and recognition, learning and development and performance management.

Customer Experience 130

Customer Experience Employee Engagement Marketing Management 130

Inside Retail

JUNE 24, 2021

This is a concern that Roubler founder Andrew Northcott set out to resolve after experiencing the challenges of managing complex workforces first-hand. System administrators receive a notification as the award changes, and can roll out the update at the click of a button.

Employee Engagement 238

Employee Engagement Management ATS 238

Inside Retail

JANUARY 8, 2023

The company will use the funds to open 20 new sites, penetrate industries “beyond workplaces”, and hire key management positions to scale its business. Borland added that the new capital would allow the company to market its services and show how it can provide employers with a workable wellness solution for their employees.

Marketing 130

Marketing Employee Engagement Checkout Planning 130

365 Retail

FEBRUARY 28, 2024

per cent) and lowest in head office roles at 1.5 By Ian Barrow, Senior Employee Experience Consultant at WorkBuzz Sounds easy, right? So, if you’re wanting to interact with a large deskless workforce like store workers, you should look at harnessing survey technology that can gather largescale feedback.

Kiosk 104

Kiosk Employee Engagement Management Accounting 104

Inside Retail

FEBRUARY 9, 2022

There’s growing awareness of the importance of employer brand, and the connection between engaged, productive staff and business outcomes. Research by Forbes Insights found that revenue growth is linked to high EX performance (defined as ‘high employee engagement and satisfaction’), regardless of how much companies prioritise CX or not.

Payment Services 130

Payment Services Employee Engagement Beauty and Health Customer Experience 130

Retail TouchPoints

MARCH 3, 2023

Consumers now look for personalization throughout their interactions with a retailer at multiple touch points. According to McKinsey , it yields 20% higher customer-satisfaction rates, boosts sales-conversion rates by 10% to 15%, and enables an increase of 20% to 30% in employee engagement.

Consumer 245

Consumer Customer Experience Fulfillment Employee Engagement 245

Retail TouchPoints

MAY 27, 2022

A pilot program at a European retailer tested a game focused on a specific product knowledge area strategically chosen to sell new Bosch and Siemens high-end washing machines. for associates at several large consumer electronics retailers. The 10 stores where associates received the mobile-delivered training saw a 26.2%

Employee Engagement 274

Employee Engagement Point of Sale Consumer Management 274

Retail TouchPoints

JULY 6, 2020

In essential positions, where employees work at grocery stores, pharmacies or health care facilities, these individuals put themselves at risk daily simply through continued public contact rather than staying safe at home. Many would rather not be at work regardless of their paycheck. .

Employee Engagement 150

Employee Engagement Customer Experience Returns ATS 150

Hyken

MARCH 10, 2023

This week, we feature an article by Kathleen White, a business manager who helps organizations improve career opportunities and employee engagement. But by shifting how you manage your team, these issues can be easily resolved. Here are three vital tips for companies preparing to set up a remote customer service team.

Employee Engagement 97

Employee Engagement Customer Experience Management Location 97

Hyken

OCTOBER 30, 2023

Living with customers means managing their experience from the moment they start considering a purchase to the time they return for another one. Employee engagement is crucial for maintaining a high level of service for any company or brand. You have to wake up with the right attitude in order to do the job and excel at it.”

Employee Engagement 61

Employee Engagement Shipping Returns Customer Experience 61

Hyken

AUGUST 19, 2022

This week we feature an article by Cassidy McDonnell, Creative Solutions Manager at Balto Software , a company that helps agents live on the call to analyze what’s working and scale best practices in real-time. She shares how organizations can improve employee engagement and customer satisfaction.

Customer Experience 65

Customer Experience Employee Engagement Management Fulfillment 65

Inside Retail

DECEMBER 19, 2021

In essential sectors such as childcare, recent skills shortages make balancing compliance with the needs of employees increasingly difficult. In retail, the burden of productivity falls on the shoulders of managers, floor workers and staff. To avoid the productivity pitfall, managers need to be planning for resilience.

Employee Engagement 130

Employee Engagement Planning Management Accounting 130

Inside Retail

AUGUST 31, 2023

Sadly, despite trust playing an increasingly crucial role in the success of any business endeavour, trust in leadership, especially for government and institutions, is at a historical low, reports show. It is this trust between leadership and their employees that sets the tone for employee engagement and performance.

Employee Engagement 130

Employee Engagement Management Accounting Promotions 130

Hyken

OCTOBER 30, 2023

Living with customers means managing their experience from the moment they start considering a purchase to the time they return for another one. Employee engagement is crucial for maintaining a high level of service for any company or brand. You have to wake up with the right attitude in order to do the job and excel at it.”

Employee Engagement 55

Employee Engagement Shipping Returns Customer Experience 55

Hyken

MAY 27, 2022

This week, we feature an article by Sowmya Juttukonda, content developer & digital media specialist at Knowmax , a knowledge management system to enhance customer service. She shares how organizations can create an environment that motivates employees to become more productive and improve customer experience.

Employee Engagement 104

Employee Engagement Customer Experience Management Location 104

Retail TouchPoints

MARCH 21, 2022

5G can Drive Consumer Engagement. 5G is expected to be a powerful catalyst to disrupt retail operations, from optimizing warehouses and supply chain management to transforming the in-store customer experience through personalization and product engagement.

Payment Services 261

Payment Services Checkout Supply Chain Management Customer Experience 261

Theatro

APRIL 5, 2023

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. Our goal as company was to refine our productivity,” says Michael Wynn, President from Sunshine Ace Hardware.

Employee Engagement 52

Employee Engagement Management Location Accounting 52

Hyken

AUGUST 18, 2023

This week, we feature an article by Koichumanov Erkinbek, Product Marketing Manager at Intelogos , an employee well-being and AI performance management platform. He writes about how AI technologies support customer satisfaction and employee well-being. He is an expert in marketing technology and SaaS.

Employee Engagement 52

Employee Engagement Customer Experience Management Marketing 52

Retail TouchPoints

MARCH 11, 2022

In fact, over the last 18 months, retailers have experienced a 17-point decline in customer satisfaction (CSAT) related to product availability and a 14-point drop in CSAT related to employee assistance, according to a Medallia Insights study of more than 85 global retailers. Employee Experience + Customer Experience = Brand Experience.

Customer Experience 282

Customer Experience Employee Engagement Promotions Outdoor 282

Inside Retail

JULY 7, 2022

Being understaffed could have a significant monetary impact on businesses, but it’s not the only negative consequence at a time when retailer are already facing increasing macroeconomic challenge. Ceridian found that 99 per cent of retail executives in Australia are considering hiring former employees, known as ‘boomerang’ workers.

Employee Engagement 130

Employee Engagement Marketing Management Fashion 130

Retail Focus

JANUARY 10, 2022

This includes anything from at-a-glance top-line trends to drilling down into significant growth metrics. Andrew Dunbar, General Manager EMEA of global digital consultancy Appnovation. This allows employees to act promptly, encouraging them to become proactive and empowered participants in the datasphere.

Employee Engagement 244

Employee Engagement Supermarket Location Management 244

Retail Focus

NOVEMBER 24, 2021

Of all the challenges, the issue of employee engagement is a big one, but it’s also something that can be fixed quite simply and quickly. But I worked out early on in my career that the first rule of serving customers is to serve those who serve them first: retail staff. Secure your free place here .

Employee Engagement 130

Employee Engagement Management Shopping ATS 130

Theatro

OCTOBER 6, 2022

Frontline employees are vital to a retailer’s operation. The quality of a customer’s experience is directly related to the level of employee engagement. This is clearly a perfect storm directly impacting employee engagement and customer experience across all retailers.

Employee Engagement 52

Employee Engagement Customer Experience Checkout Management 52